The Smart Energy Podcast

Matthew Jones - MJJS - Specific Solutions

Power your home. Power your business. Power yourself. ⚡ Hosted by Matthew Jones — founder of MJJS and Specific Solutions — The Smart Energy Podcast goes beyond electricity. From cutting power bills to managing your mindset, this is for homeowners, tradies, and business leaders ready to take charge of their physical, financial & personal energy. 🎧 Real stories. Expert guests. No fluff. 🔗 TheSmartEnergyPodcast | @matthewjjones_official | www.mjjs.com.au | specificsolutions.com.au

  1. Aug 6

    Tim Gannon Reveals How He Built Outback Steakhouse Into a Global Brand | Leadership & Business Growth

    Leadership, culture, and global growth take centre stage in this Smart Energy Podcast conversation between Matthew Jones and Tim Gannon, the entrepreneur behind the global expansion of Outback Steakhouse. In this episode, Tim shares the leadership principles and business lessons that helped build a world-recognised brand across 27 countries and 14+ stores, while staying grounded in the values that shaped his journey. From treating every person with respect, whether a frontline worker or global leader, to creating ownership within teams, Tim reveals why people are the foundation of sustainable business growth. You’ll hear: Why respect and humility are the foundation of great leadershipHow investing in frontline teams creates stronger businessesThe importance of building ownership, not just following instructionsHow to identify your leadership blind spots and turn weaknesses into strengthsThe difference between transactional and strategic partnershipsHow global businesses maintain consistency while scalingWhy culture and people remain a competitive advantage in business Tim’s journey is a powerful reminder that success isn’t built through growth alone. It’s built through trust, strong values, and creating an environment where people want to contribute. If you’re building a business, leading a team, or looking to scale sustainably, this episode delivers practical leadership lessons from someone who has done it on a global stage. Episode Highlights: [00:05] Welcome to The Smart Energy Podcast featuring Tim Gannonr[01:15] The Leadership Principle of Treating Everyone With Respect[05:12] Building Culture Through Fun, Recognition, and Employee Appreciation[08:20] Why Investing in Your Frontline Team Creates Long-Term Success[11:45] Finding Your Achilles Heel and Turning Weakness Into Strength[15:10] Choosing Strategic Partnerships Over Short-Term Opportunities[18:30] Scaling a Global Brand While Protecting Quality and Consistency[22:05] Leadership Lessons From Building Outback Steakhouse Worldwide[24:00] Closing Thoughts on People, Culture, and Business Growth About the Guest Tim Gannon is a global entrepreneur and business leader best known for his role in building and scaling Outback Steakhouse into an international brand across 27 countries. Throughout his career, Tim has focused on leadership, company culture, operational excellence, and creating businesses where people feel valued and empowered. His approach to business is built on a simple philosophy: respect your people, invest in your teams, and create an organisation where everyone has ownership in the success. Connect with Tim Gannon: Website- https://outbacktim.com/LinkedIn- https://www.linkedin.com/in/tim-gannonInstagram- https://www.instagram.com/outbacktim/ Connect with Matthew Jones: Website: https://www.matthewjjonesofficial.com/ Instagram: https://www.instagram.com/smartenergypodcast/Spotify: https://open.spotify.com/show/2joJLaUlPLMjWa3X1W9CUT?si=bc78c6eeb27749d1

    Tim Gannon Reveals How He Built Outback Steakhouse Into a Global Brand | Leadership & Business Growth
  2. Jul 21

    Why Most Companies Get Customer Experience Wrong | Joseph Michelli on Premium Brands, Customer Effort & Service Excellence

    What separates truly exceptional brands from everyone else? In this episode of The Smart Energy Podcast, I sit down with internationally renowned customer experience expert, bestselling author, and business consultant Joseph Michelli to uncover the principles behind world-class customer experiences. Drawing from his extensive research and consulting work, he reveals what premium brands consistently do differently, and why most businesses misunderstand what actually drives customer loyalty, trust, and long-term growth. Together, we explore how organizations can create customer-centric cultures, build credibility in an increasingly AI-driven world, and measure customer experience in ways that lead to meaningful business outcomes. If you're serious about building a customer-first business, improving customer loyalty, and creating experiences that drive sustainable growth, this is an episode you won't want to miss. 🎧 Listen to the full episode and subscribe to The Smart Energy Podcast for more conversations on leadership, innovation, customer experience, energy, technology, and business transformation. In This Episode: 00:05 – What Premium Brands Do Differently in Customer Experience 00:26 – How Premium Brands Build Exceptional Customer Experiences 01:28 – Building Customer Trust and Brand Credibility in Energy, Technology, and Service Businesses 02:06 – The Human Touch in an AI-Driven World: Balancing Technology and Customer Experience 02:23 – Customer Effort Score vs Net Promoter Score (NPS): The Most Important Customer Experience Metric 03:14 – The "Wow Story" Framework: Building Service Excellence and Customer-First Culture 04:03 – Why Businesses Should Stop Copying Premium Brands and Focus on Customer Experience Principles About Joseph Michelli Joseph Michelli is a globally recognized customer experience consultant, keynote speaker, and bestselling author. He has advised some of the world's most respected brands and is widely known for his work studying customer experience, leadership, service excellence, employee engagement, and organizational culture. If you enjoyed this conversation and want more insights on customer experience, leadership, energy innovation, technology, and business growth, connect with Matthew Jones and follow The Smart Energy Podcast. Connect with Matthew Jones Website: https://www.matthewjjonesofficial.com/ LinkedIn: https://www.linkedin.com/in/mjjsolarspecific/ Instagram: https://www.instagram.com/matthewjjones_official/ Facebook: https://www.facebook.com/MJJSSOLAR  ⭐ Enjoyed the episode? Follow, rate, and review the podcast to help more leaders discover these insights

    Why Most Companies Get Customer Experience Wrong | Joseph Michelli on Premium Brands, Customer Effort & Service Excellence
  3. Jul 17

    Why Most Businesses Fail at Execution | Billy Ray Taylor on Leadership, Accountability & Business Strategy

    Why do so many businesses have great strategies... but struggle to get results? In this episode of The Smart Energy Podcast, I sit down with internationally recognised leadership expert, bestselling author, and business execution specialist Billy Ray Taylor to uncover the real reason most organisations fail—not because of poor strategy, but because of poor execution. Drawing on decades of experience leading high-performing teams, Billy shares the practical leadership principles that transform strategy into measurable results. From creating accountability and ownership to building systems that drive consistent performance, this conversation is packed with insights for business owners, leaders, entrepreneurs, and anyone responsible for leading people. We also explore why process matters more than personality, how leaders can create cultures built on respect and accountability, and why human leadership will become even more important as artificial intelligence continues to reshape the workplace. If you're looking to build a stronger team, improve business performance, and become a more effective leader, this is an episode you won't want to miss. 🎧 Listen to the full episode and subscribe to The Smart Energy Podcast for more conversations on leadership, business, innovation, energy, technology, and high-performance organisations. In This Episode 00:00 – Why purpose is the fuel behind consistent energy and leadership01:35 – The biggest mistake businesses make between strategy and execution04:10 – Why ownership creates accountability and drives performance07:05 – "Be hard on the process, easy on the people" explained10:45 – Building a Purpose Map that aligns your entire organisation14:20 – Identifying the Critical Performance Indicator (CPI) that matters most18:05 – AI, adaptability, and why human leadership will always matter21:40 – The leadership lesson that completely changed Billy's career26:15 – How respect, recognition, and ownership build high-performing teams30:10 – Three practical actions anyone can take today to raise their standards About Billy Ray Taylor Billy Ray Taylor is an internationally recognised leadership expert, keynote speaker, executive coach, and bestselling author of The Winning Link. He helps organisations around the world improve business execution, leadership, accountability, and operational performance through practical systems that create sustainable results. If you enjoyed this conversation and want more insights on leadership, business strategy, energy, innovation, and high-performance teams, connect with Matthew Jones and follow The Smart Energy Podcast. Website: https://www.matthewjjonesofficial.com/ LinkedIn: https://www.linkedin.com/in/mjjsolarspecific/ Instagram: https://www.instagram.com/matthewjjones_official/ Facebook: https://www.facebook.com/MJJSSOLAR⭐ Enjoyed the episode? Follow, rate, and review the podcast to help more leaders discover these conversations.

    Why Most Businesses Fail at Execution | Billy Ray Taylor on Leadership, Accountability & Business Strategy
  4. Jul 2

    JT Foxx on AI, Execution & Why Most Entrepreneurs Stay Stuck

    Central Energy, AI disruption, and high-performance execution collide in this Gold Coast conversation between Matthew Jones and global entrepreneur JT Fox. In this episode of The Smart Energy Podcast, the discussion cuts straight into how AI is reshaping business faster than most operators realise, and why the gap between those who adapt and those who fall behind is accelerating at scale. JT Fox shares insights from building and investing across 80+ businesses worldwide, and breaks down what high-level execution actually looks like in a world where attention, automation, and leverage now define success more than effort alone. You’ll hear: Why most people don’t execute consistentlyThe truth about business partnerships and accountabilityHow AI is reshaping jobs, energy, and decision-makingWhy “effort” is the real competitive advantageLeadership, standards, and operating without excusesLegacy, success, and why most people overvalue recognition If you’re building a business in today’s economy, this episode shows exactly where things are heading, and what you need to change now. Episode Highlights: [00:05] Welcome to The Smart Energy Podcast featuring JT Fox[01:43] The Role of Discipline, Commitment, and Personal Accountability in High Performance[04:01] Building Successful Business Partnerships Through Trust, Effort, and Shared Values[06:51] The Impact of Artificial Intelligence on Business Productivity and Operations[09:42] Emerging Trends in Artificial Intelligence and the Future of Digital Content[11:05] A Perspective on Legacy, Leadership, and Long-Term Success[13:18] Defining Success Through Continuous Growth, Discipline, and Execution[13:50] Closing Remarks: Leadership, Excellence, and Taking Action About the Guests JT Foxx is a global entrepreneur, investor, and business strategist who has built and scaled 80+ companies across multiple industries. He is known for working with some of the world’s most recognised figures and advising high-performance entrepreneurs on growth, execution, and scale. JT stands for relentless standards, speed in business, and eliminating excuses in execution. His focus is on helping business owners think bigger, move faster, and build without limits. Connect with the JT Foxx: Website: https://jtfoxx.com/ Facebook: https://www.facebook.com/JTFoxxOfficial Instagram: https://www.instagram.com/jtfoxxofficial/ Youtube: https://www.youtube.com/@JTFoxx Connect with the Matthew Jones: Website: https://www.matthewjjonesofficial.com/ Instagram: https://www.instagram.com/smartenergypodcast/ Spotify: https://open.spotify.com/show/2joJLaUlPLMjWa3X1W9CUT?si=bc78c6eeb27749d1

    JT Foxx on AI, Execution & Why Most Entrepreneurs Stay Stuck

About

Power your home. Power your business. Power yourself. ⚡ Hosted by Matthew Jones — founder of MJJS and Specific Solutions — The Smart Energy Podcast goes beyond electricity. From cutting power bills to managing your mindset, this is for homeowners, tradies, and business leaders ready to take charge of their physical, financial & personal energy. 🎧 Real stories. Expert guests. No fluff. 🔗 TheSmartEnergyPodcast | @matthewjjones_official | www.mjjs.com.au | specificsolutions.com.au