Real Story on Martech

Tony Byrne and Jarrod Gingras
  • 5.0 (9)
  • MARKETING
  • UPDATED MONTHLY

This no-BS podcast cuts through the hype to bring you the “real” stories behind marketing technology. Enterprise advisors Tony Byrne and Jarrod Gingras of Real Story Group share hard-won lessons, sharp insights, and candid takes from the buyer’s side of the table. From vendor bullying and the pitfalls of “headless” platforms to smart selection strategies and tech stacks that actually deliver, nothing’s off-limits. If you’re tired of vendor spin and craving unfiltered advice, you’ve come to the right place. With over 20 years of experience helping global brands navigate the ever-changing Martech landscape, Tony and Jarrod demystify and de-hype marketing technology. Listen to “Real Story on Martech” to learn how the best stacks really work, which vendors to avoid, and how to become your firm’s next MarTech hero. Listen to “Real Story on Martech” beginning April 30 on your favorite podcast apps, YouTube and realstorygroup.com.

Episodes

  1. JAN 14

    DAM and Your Content Demand Chain

    Tony Byrne and Jarrod Gingras explore the future of digital asset management in an AI-driven world. They break down the shift from DAM as a passive content repository to DAM 3.0 content warehouses and ultimately DAM 4.0 as an “intelligent responder” within a content demand chain.  In this episode: What is DAM 3.0 and how is it different from traditional DAM? DAM 3.0 shifts digital asset management from a connected library to a content warehouse. Instead of managing only finished assets, it manages structured, reusable content components—media, narrative, and data—with explicit relationships, metadata, and feedback loops that support AI-driven assembly and reuse. What is DAM 4.0? DAM 4.0 is digital asset management as an intelligent responder. It doesn’t just store or organize content—it actively selects, assembles, adapts, and delivers content in real time based on context, rules, and performance signals, often without human intervention. What is a content demand chain? A content demand chain is a model where content is pulled based on real-time demand, such as customer intent, device, channel, or machine requests, rather than pushed based on predefined campaigns. It prioritizes responsiveness, continuous feedback, and AI-driven decisioning over linear production workflows. Why does AI change the future of digital asset management? AI systems require structured content, clear relationships, and governance to operate effectively. Traditional DAM systems were designed for human search and retrieval, not machine reasoning. AI exposes these limitations and makes DAM foundational to personalization, automation, and real-time experiences. What is a content warehouse in DAM? A content demand chain is a model where content is pulled based on real-time demand—such as customer intent, device, channel, or machine requests—rather than pushed based on predefined campaigns. It prioritizes responsiveness, continuous feedback, and AI-driven decisioning over linear production workflows. What role does a graph model play in DAM 3.0 and 4.0? Graph models represent content as nodes and relationships rather than folders or tables. This allows DAM systems to track variants, derivatives, usage rules, lineage, and performance across channels—capabilities that are essential for AI-driven content assembly and governance at scale. For more information, visit https://www.realstorygroup.com Connect with us on LinkedIn Watch our podcast on YouTube

    47 min

  2. 12/18/2025

    Agents and the Future of Your MarTech Stack

    Agentic AI is being hailed as the future of the MarTech stack—but is it truly transformational or just the latest hype cycle? In this episode, Jarrod Gingras and Tony Byrne break down what agentic AI really is, where it delivers real value today, and why most enterprises are still far from running their stacks autonomously. From task agents to cross-platform orchestration, they share practical use cases, hard lessons from real-world prototypes, and what MarTech leaders should watch out for next. In this episode: What is agentic AI in MarTech? Agentic AI refers to goal-driven, semi-autonomous systems that can plan, adapt, and take action using real-time data—often without human input at every step. In MarTech, agents typically automate tasks, workflows, or cross-platform processes to improve speed, scale, and decision-making.What’s the difference between task agents and orchestration agents? Task or workflow agents operate within a single platform, automating specific functions like data enrichment or campaign setup.Orchestration agents work across multiple platforms, coordinating insights, decisions, and content execution across the MarTech stack. Most vendors today focus on task agents—not true orchestration.Can agentic AI replace core AI services? No. Agentic AI depends on mature core AI services, including: Insights AI (What’s happening and why?)Decisioning AI (What should we do about it?)Generative AI (What content or experiences should we create?) Agents build on these layers—they don’t replace them.What are the biggest risks MarTech leaders should watch for? Agents deployed “willy-nilly” across the stackRising and unpredictable AI processing costsLack of consistency and statefulness across agent stepsOver-reliance on immature AI foundationsPoor customer journey coherence For more information, visit https://www.realstorygroup.com Connect with us on LinkedIn Watch our podcast on YouTube

    27 min

  3. 11/06/2025

    What We’re Grateful for in Martech

    In this Thanksgiving episode, Tony Byrne and Jarrod Gingras trade their usual vendor skepticism for gratitude as they reflect on what’s going right in the Martech world. From the death of the “hunter-farmer” sales model and the rise of thoughtful enterprise architects to the growing respect for taxonomists and smarter AI adoption, you’ll walk away with a fresh dose of practical insights.  In this episode: What positive trends are happening in Martech right now? The decline of outdated “hunter-farmer” sales models at Martech vendors.Stronger partnerships between clients and systems integrators (SIs).Renewed respect for taxonomists who create better data and metadata foundations.The rise of enterprise architects who connect Martech to real business value.How are AI and automation shaping Martech success? Tony and Jarrod encourage leaders to put business goals before AI tools. They explain how successful organizations integrate AI incrementally to improve efficiency—rather than chasing hype or skipping critical steps like taxonomy and content structure (DAM 3.0). What are Martech leaders doing differently today? Forward-thinking leaders are simplifying tech stacks, consolidating overlapping tools, and prioritizing ROI. They’re also pushing back on vendor pressure, asking tougher questions, and focusing on long-term fit rather than big-brand names. Why are taxonomies and graph models important? Enterprise taxonomy and graph models help connect content, data, and context—making personalization and AI-driven automation more effective. The episode explains why this foundational work is essential for AI success. What’s the key takeaway for marketers and technologists? Gratitude can drive clarity. The Martech ecosystem is improving through transparency, smarter integration, and leaders who focus on sustainable innovation over hype. Visit https://www.realstorygroup.com for more resources. For more information, visit https://www.realstorygroup.com Connect with us on LinkedIn Watch our podcast on YouTube

    38 min

  4. 10/09/2025

    Is Your Vendor a Zombie?

    Some martech vendors are “zombies” — drifting through the market on legacy code, outdated R&D, or dwindling venture cash. Hosts Jarrod Gingras and Tony Byrne of the Real Story Group teach us how to spot the undead in your stack, from legacy vendors coasting on maintenance fees to AI startups masking decline behind funding rounds.  In this episode: What’s a “zombie vendor” in MarTech? A zombie vendor is a technology provider that’s not fully dead — but definitely not alive either. These companies often coast on old technology, legacy maintenance fees, or venture cash rather than true innovation. They may appear stable, but their products stagnate, R&D fades, and support dwindles. Why should marketers and digital leaders care about zombie vendors? Zombie vendors drain time, resources, and morale. Teams stuck maintaining outdated platforms lose focus and enthusiasm. Bugs go unresolved, integrations break, and innovation stalls — slowing down the rest of your stack. The longer you ignore a zombie, the more it infects your ecosystem. Where did the term “zombie vendor” come from? The phrase traces back to the dot-com crash. Forbes’ article The Undead (2002) profiled enterprise vendors that had raised IPO cash before the crash — enough to stagger forward for years despite failing business models. The Real Story Group now sees a new wave of undead vendors emerging across the modern MarTech landscape. How do you know if your vendor is a zombie? Look for these warning signs: Declining new licenses or market tractionCanceled user conferences or reduced customer engagementStaff cuts, especially in product developmentHigher-than-average churn among customersPoor integrations with modern systemsAnalyst firms still rating them highly despite client frustration (“zombie pumping”)What are the main types of zombie vendors? Legacy Zombies – Older vendors living off maintenance revenue, minimal innovation, and captive customers (common in email marketing, DAM, CMS).SaaS Zombies – Newer, VC-backed vendors cutting expenses and shrinking quietly while appearing alive thanks to cloud infrastructure and funding rounds.What happens to zombie platforms? Many end up in roll-up “senior homes” like OpenText, Upland, or Verint. These firms acquire aging tools, offer light maintenance and bundled “solution suites,” and sunset products over time. Customers get limited updates but little innovation. How can MarTech leaders respond to a zombie vendor? You don’t have to flee immediately — but you do need a replacement plan. Edge tools: Maintain support short-term while you innovate elsewhere.Core platforms: Actively plan migration. Never license a zombie platform anew.Do due diligence: Assess vendor health before renewing or buying.What’s the bigger lesson for digital leaders?A “zombie” in your stack can quietly kill innovation. Use stack health assessments to identify weak links. Real Story Group recommends auditing your platforms regularly, verifying product roadmaps, and talking to peers — not just analysts — about real customer experiences. How can Real Story Group help? The Real Story Group offers stack health assessments that pinpoint vendors at risk and guide you toward modern, future-proof solutions. Reach out for a checkup call to see where zombies may be lurking in your stack. Visit https://www.realstorygroup.com for more resources. For more information, visit https://www.realstorygroup.com Connect with us on LinkedIn Watch our podcast on YouTube

    18 min

  5. 09/11/2025

    Career Killers & Kudos for MarTech Leaders

    Real Story Group founder Tony Byrne and managing director Jarrod Gingras share the biggest career killers and kudos for MarTech leaders, based on decades of advising enterprise teams. What career mistakes should MarTech leaders avoid? They warn against aligning too closely with a single vendor, relying too much on platform expertise, and treating data teams as “the help.” Each of these can stall your growth and limit future opportunities. How can MarTech leaders grow their careers? Focus on building domain expertise, partner closely with data teams, lead on omnichannel strategy, and strengthen peer networks. These actions create durable career advantages and lasting influence. Is AI the ultimate career changer? Not yet. Jarrod and Tony caution that chasing AI hype too early can distract from foundational skills and leadership opportunities that matter more today. Who should listen? Any current or aspiring MarTech leader who wants practical career advice, real-world examples, and insights on how to succeed in a changing landscape. What is Real Story Group? Real Story Group, led by Tony Byrne and Jarrod Gingras, offers research-driven advice and consulting services to enterprise Marketing and Digital teams. The company helps MarTech and Digital leaders make more effective and timely decisions for the future of their stack, while hosting an exclusive MarTech Leadership Council for peer networking and sharing. Known for its fierce independence, Real Story Group (RSG) works only with technology buyers and never with vendors. Learn more at https://www.realstorygroup.com For more information, visit https://www.realstorygroup.com Connect with us on LinkedIn Watch our podcast on YouTube

    20 min

  6. 08/07/2025

    A Roadmap for Your DAM Journey

    Jarrod Gingras and Tony Byrne break down the four phases of Digital Asset Management (DAM)—from chaotic file storage to AI-powered predictive content platforms. Whether you're just getting your DAM off the ground or exploring advanced omnichannel content strategies, this episode offers a practical framework to help you understand where you are in your DAM journey—and where you need to go next.  In this episode: Introduction to Digital Asset Management (DAM)Understanding the DAM System and Its EvolutionThe Four Phases of DAM: A Maturity ModelPhase 1.0: The Standalone Library Phase 2.0: DAM as a Connected MarTech ServicePhase 3.0: The Rise of Omnichannel Content PlatformsPhase 4.0: Predictive Content Platforms and Future Trends For more information, visit https://www.realstorygroup.com Connect with us on LinkedIn Watch our podcast on YouTube

    34 min

  7. 07/10/2025

    How Top Martech Leaders Tackle Big Challenges

    Jarrod and Tony share real-world lessons from enterprise Martech leaders—covering what’s working (and what’s not) across key areas like customer data, personalization, content supply chains, stack modernization, AI, and organizational models. Based on years of conversations inside their vendor-free Martech Leadership Council, this is a grounded look at how top enterprises are tackling today’s Martech challenges. In this episode: Understanding Martech Leaders and Their ChallengesThe Importance of Customer DataPersonalization: The Evergreen ChallengeContent Supply Chains and Their EvolutionAgency Engagement and In-House CapabilitiesThe Future of Omnichannel Content ManagementAI's Role in Content StrategyMartech Stack ModernizationOrganizational Models in MartechKey Lessons and Future Directions For more information, visit https://www.realstorygroup.com Connect with us on LinkedIn Watch our podcast on YouTube

    42 min

  8. 06/13/2025

    Why IT Industry Analysts Suck

    Jarrod and Tony explore why major analyst firms often mislead enterprise tech buyers—by favoring big vendors, recycling outdated ideas, and creating hype-driven, nonsensical categories. Drawing from decades of experience on the buyer’s side of the table, they break down the conflicts of interest baked into the analyst model, then explain how enterprise MarTech leaders can cut through the noise, and make smarter decisions. In this episode:Flaws of Traditional IT AnalystsThe Unique Approach of Real Story GroupInfluence of Analyst Firms on BuyersRisks of Following Analyst RecommendationsEthical Conflicts in Analyst RelationshipsEmpowering Buyers in a Rigged System For more information, visit https://www.realstorygroup.com Connect with us on LinkedIn Watch our podcast on YouTube

    21 min

  9. 04/28/2025

    Martech Selection: The Good, the Bad, and the Ugly

    Choosing the right MarTech platform is one of the most critical — and most commonly botched — decisions enterprise teams face. Real Story Group’s Jarrod Gingras and Tony Byrne break down the “good” practices that lead to successful outcomes, the “bad” habits that derail teams, and the truly “ugly” missteps that can doom a project before implementation even begins. From building a solid business case and conducting test-based evaluations to avoiding bloated spreadsheets and vendor manipulation, this episode is packed with real-world examples, practical tips, and expert insights.  In this episode: Introduction to MarTech Platform SelectionThe Good: Successful Technology SelectionsThe Bad: Common Pitfalls in SelectionThe Ugly: Worst Case ScenariosConclusion and Next Steps For additional information, visit realstorygroup.com For more information, visit https://www.realstorygroup.com Connect with us on LinkedIn Watch our podcast on YouTube

    40 min

  10. 04/24/2025

    The Future is Legless: A New Martech Paradigm

    Is headless architecture enough in today’s complex, AI-fueled marketing landscape? Hosts Jarrod Gingras and Tony Byrne introduce the provocative concept of “legless” architecture—a strategic shift that goes beyond decoupling content from channels to redefining the foundation of your entire Martech stack. They break down how enterprises are moving from bloated, channel-specific tools to leaner, more scalable engagement layers powered by three core pillars: omnichannel content, data, and decisioning. In this episode, learn what it takes to build a future-ready stack.  In this episode: The Shift from Headless to Legless in MarTechUnderstanding the Legless ArchitectureBuilding the Foundation: Content, Data, and DecisionsThe Future of MarTech: Embracing AI and Omnichannel Strategies For additional information, visit realstorygroup.com For more information, visit https://www.realstorygroup.com Connect with us on LinkedIn Watch our podcast on YouTube

    29 min

  11. 04/24/2025

    Vendor Bullying: What It Is and How to Stop It

    In this debut episode, hosts Jarrod Gingras and Tony Byrne of Real Story Group tackle a pervasive problem in the martech industry: vendor bullying. Drawing from over two decades of experience, they unpack the high-pressure tactics some vendors use—from fear-based sales and contract traps to backchanneling and undermining decision-makers. Through real-world examples and actionable advice, Jarrod and Tony explore how buyers can recognize bullying behavior, stand their ground, and make smarter, more empowered technology decisions. Whether you're deep in vendor selection or managing an existing martech stack, this episode arms you with tools to protect your team and your budget. In this episode: Introduction to Vendor Bullying in MarTechDefining Vendor BullyingThe Sales Process and Vendor TacticsThe Impact of Vendor BullyingRecognizing Common Bullying TacticsStrategies to Combat Vendor BullyingConclusion and Call to Action For additional information, visit realstorygroup.com For more information, visit https://www.realstorygroup.com Connect with us on LinkedIn Watch our podcast on YouTube

    33 min

  12. 04/24/2025

    Trailer

    This no-BS podcast cuts through the hype to bring you the “real” stories behind marketing technology. Enterprise advisors Tony Byrne and Jarrod Gingras of Real Story Group share hard-won lessons, sharp insights, and candid takes from the buyer’s side of the table. From vendor bullying and the pitfalls of “headless” platforms to smart selection strategies and tech stacks that actually deliver, nothing’s off-limits. If you’re tired of vendor spin and craving unfiltered advice, you’ve come to the right place. With over 20 years of experience helping global brands navigate the ever-changing Martech landscape, Tony and Jarrod demystify and de-hype marketing technology. Listen to “Real Story on Martech” to learn how the best stacks really work, which vendors to avoid, and how to become your firm’s next MarTech hero. Listen to “Real Story on Martech” beginning April 30 on your favorite podcast apps, YouTube and realstorygroup.com. For more information, visit https://www.realstorygroup.com Connect with us on LinkedIn Watch our podcast on YouTube

    2 min
  • 12 Episodes

Ratings & Reviews

5
out of 5
9 Ratings

About

This no-BS podcast cuts through the hype to bring you the “real” stories behind marketing technology. Enterprise advisors Tony Byrne and Jarrod Gingras of Real Story Group share hard-won lessons, sharp insights, and candid takes from the buyer’s side of the table. From vendor bullying and the pitfalls of “headless” platforms to smart selection strategies and tech stacks that actually deliver, nothing’s off-limits. If you’re tired of vendor spin and craving unfiltered advice, you’ve come to the right place. With over 20 years of experience helping global brands navigate the ever-changing Martech landscape, Tony and Jarrod demystify and de-hype marketing technology. Listen to “Real Story on Martech” to learn how the best stacks really work, which vendors to avoid, and how to become your firm’s next MarTech hero. Listen to “Real Story on Martech” beginning April 30 on your favorite podcast apps, YouTube and realstorygroup.com.

Information

  • Creator
    Tony Byrne and Jarrod Gingras
  • Years Active
    2025 - 2026
  • Episodes
    12
  • Rating
    Clean
  • Copyright
    © Real Story Group
  • Show Website
    Real Story on Martech