True CRM

CRM Network HE

Join Liz and Andy as they invite a CRM colleague working in Higher Education to share their CRM journey, their thoughts on the future, and what they love (and don't love) about working in CRM. About the CRM Network HE: Founded in 2016, the network now boasts hundreds of members from institutions across the UK and Europe. We provide platforms and opportunities to connect, collaborate, and share insights with colleagues working in CRM within Higher Education. Learn more and become a member: https://crmnetwork.org If you'd like to be on the show, email us at Chair@ask.crmnetwork.org

Episodes

  1. FEB 27

    Featuring…Erald Sula

    This month, we’re piloting the True CRM barge up some famous Dutch canals and visiting our pal, Erald Sula, Student Engagement Specialist at the University of Groningen. We discussed what Erald's superpower is, what he loves about working in CRM, and he shares with us his magical key for motivation (coffee!) ☕️🤩 --------- FEATURING: Liz Smythe Andy Ball Erald Sula --------- True CRM is a podcast production by the CRM Network HE, a collective of friendly CRM professionals working within Higher Education. For more info and to become a member visit: ⁠⁠⁠⁠⁠⁠https://crmnetwork.org

    48 min

  2. JAN 30

    Featuring…Mark Turner

    A familiar face for those on the CRMNHE committee, this week we're saying a cheery hello to Mark Turner, CRM and Automation Solutions Architect at Falmouth University. We discussed what Mark's superpower is, his predictions for CRM developments in the future, and how does the Royal Mail deal with letters to Santa Claus?? --------- FEATURING: Liz Smythe Andy Ball Mark Turner --------- True CRM is a podcast production by the CRM Network HE, a collective of friendly CRM professionals working within Higher Education. For more info and to become a member visit: ⁠⁠⁠⁠⁠⁠https://crmnetwork.org

    48 min

  3. 07/18/2025

    Featuring…Kayleigh Duddy

    We're very pleased to welcome our friend Kayleigh Duddy, Microsoft Dynamics 365 Solution Architect & Team Leader at ANS, aboard the good ship True CRM. We discussed Kayleigh's fondness for her HE clients, how helping people motivates her, overcoming imposter syndrome, and how there is no such thing as a silly question! --------- FEATURING: Liz Smythe Andy Ball Kayleigh Duddy --------- True CRM is a podcast production by the CRM Network HE, a collective of friendly CRM professionals working within Higher Education. For more info and to become a member visit: ⁠⁠⁠⁠⁠⁠https://crmnetwork.org

    40 min

  4. 07/03/2025

    CRMNHE Conference 2025 Special!

    We finally did it. We recorded a live podcast for the CRM Network HE. Recorded on the 18 June 2025 during our annual conference (online again this year), we asked members to either agree or disagree with some contentious CRM-based statements. Are Open rates meaningless? Is the right time to send an email a myth? And does AI write better copy than humans? Listen in to hear the results! --------- FEATURING: Liz Smythe Andy Ball The CRM Network HE Membership! --------- True CRM is a podcast production by the CRM Network HE, a collective of friendly CRM professionals working within Higher Education. For more info and to become a member visit: ⁠⁠⁠⁠⁠⁠https://crmnetwork.org

    34 min

  5. 06/06/2025

    Featuring…Richard Scothern

    A slight change this week as Richard Scothern, UK Client Care Manager at Azorus Inc, teleports aboard the Starship True CRM to discuss all things CRM from a supplier perspective. We discussed why Starbucks hates him, how Open Days are managed differently at Utrecht University, and the reality of testing and embedding AI chatbots... --------- FEATURING: Liz Smythe Andy Ball Richard Scothern --------- True CRM is a podcast production by the CRM Network HE, a collective of friendly CRM professionals working within Higher Education. For more info and to become a member visit: ⁠⁠⁠⁠⁠⁠https://crmnetwork.org

    47 min

  6. 05/23/2025

    Featuring…Aimee Ellis

    This week we welcomed Aimee Ellis, CRM Systems Lead at Ravensbourne University London, to the CRM treehouse at the bottom of Liz's garden. Find out what she looooves about working in CRM, how she gets her kicks from helping people solve problems, and her thoughts on the future... --------- FEATURING: Liz Smythe Andy Ball Aimee Ellis --------- True CRM is a podcast production by the CRM Network HE, a collective of friendly CRM professionals working within Higher Education. For more info and to become a member visit: ⁠⁠⁠⁠⁠⁠https://crmnetwork.org

    37 min

  7. 05/09/2025

    Featuring…Christine Rirom

    This week we've got Christine Rirom from Cranfield University parachuting in behind enemy lines to the True CRM hidden base. Find out how she juggles BAU whilst migrating to a new CRM, what her devilish CRM superpower is, and what happens when there's an airplane crash evacuation simulation outside her office window! --------- FEATURING: Liz Smythe Andy Ball Christine Rirom --------- True CRM is a podcast production by the CRM Network HE, a collective of friendly CRM professionals working within Higher Education. For more info and to become a member visit: ⁠⁠⁠⁠⁠https://crmnetwork.org

    45 min

  8. 04/25/2025

    Featuring…Glen Read

    We're back! And this week we're welcoming Glen Read from the University of Nottingham into the True CRM bunker for a chat. Listen to find out what he enjoys about CRM, what the future holds for tech in HE, and how he made the move from Cricket to CRM! --------- FEATURING: Liz Smythe Andy Ball Glen Read ------- True CRM is a podcast production by the CRM Network HE, a collective of friendly CRM professionals working within Higher Education. For more info and to become a member visit: ⁠⁠⁠⁠https://crmnetwork.org

    46 min

  9. 12/18/2024

    Featuring…Josh Dale-Barton

    Today we're very happy to welcome Mr Josh Dale-Barton (Power Platform/Dynamics 365 Developer, Leeds Beckett University) for a chat about CRM. Josh shares with us how he started his career in CRM, his biggest mistake (!), and some very interesting thoughts on the future of AI in HE Marketing. --------- FEATURING: Liz Smythe Andy Ball Josh Dale-Barton ------- True CRM is a podcast production by the CRM Network HE, a collective of friendly CRM professionals working within Higher Education. For more info and to become a member visit: ⁠⁠⁠https://crmnetwork.org

    43 min

  10. 12/18/2024

    Featuring…Rupert Frankum

    If you've worked with 'TheBlueCloud', then you'll probably know our guest this week, as we welcome Rupert Frankum (Digital Experience and Platforms Manager, University of Plymouth) for a discussion about all things CRM, including the biggest of all the questions: does CRM sit with Marketing or IT? --------- FEATURING: Liz Smythe Andy Ball Rupert Frankum ------- True CRM is a podcast production by the CRM Network HE, a collective of friendly CRM professionals working within Higher Education. For more info and to become a member visit: ⁠⁠https://crmnetwork.org

    28 min

  11. 12/18/2024

    Featuring…Richard Harrison

    For round two, we have the big boss in the room as Chair of the CRM Network HE, Richard Harrison (Digital Platform & Channel Manager, University of Warwick) joins us for a chat. We ask Richard how he developed a career in CRM, his thoughts on emerging trends, and what really makes him tick. --------- FEATURING: Liz Smythe Andy Ball Richard Harrison ------- True CRM is a podcast production by the CRM Network HE, a collective of friendly CRM professionals working within Higher Education. For more info and to become a member visit: ⁠https://crmnetwork.org

    38 min

  12. 12/18/2024

    Featuring...Susan Lightfoot

    For our first ever recording (exciting!), we welcomed Susan Lightfoot (CRM Manager, University of Westminster) to the True CRM bunker for a chat about her career, what she enjoys about CRM and what her typical (or non-typical) day is like. --------- FEATURING: Liz Smythe Andy Ball Susan Lightfoot ------- True CRM is a podcast production by the CRM Network HE, a collective of friendly CRM professionals working within Higher Education. For more info and to become a member visit: https://crmnetwork.org

    42 min
  • 12 Episodes

About

Join Liz and Andy as they invite a CRM colleague working in Higher Education to share their CRM journey, their thoughts on the future, and what they love (and don't love) about working in CRM. About the CRM Network HE: Founded in 2016, the network now boasts hundreds of members from institutions across the UK and Europe. We provide platforms and opportunities to connect, collaborate, and share insights with colleagues working in CRM within Higher Education. Learn more and become a member: https://crmnetwork.org If you'd like to be on the show, email us at Chair@ask.crmnetwork.org

Information

  • Creator
    CRM Network HE
  • Years Active
    2025 - 2026
  • Episodes
    12
  • Rating
    Clean
  • Copyright
    © CRM Network HE
  • Show Website
    True CRM