The Motorola Solutions Podcast

Motorola Solutions

What is mission-critical AI, and how is it shaping our future? Join Motorola Solutions executive vice president and chief technology officer Dr. Mahesh Saptharishi as he and AI experts explore the science, the challenges and the incredible potential of AI when it matters most.    

  1. Aug 27

    Ep. 8 Part 6: The Rise of Autonomous AI Agents in Non-Emergency Workflows with Stephen Kennedy

    In the final installment of this episode, Stephen Kennedy explores the shift from AI as a call-taker's assistant to autonomous agents managing non-emergency workflows. Kennedy addresses dispatcher anxieties, culture-driven adoption and the reality that over 65% of call center volume consists of non-emergent issues — such as stray animals, permit requests or low-acuity traffic reports. He outlines critical deployment guardrails, the necessity of seamless human escalation options and why AI is not a replacement for staff, but a vital tool to prevent decision fatigue and elevate public safety. Let's geek out. Follow Mahesh on LinkedIn: linkedin.com/in/maheshsaptharishi Follow Motorola Solutions on social LinkedIn: linkedin.com/company/motorolasolutions X: x.com/MotoSolutions Instagram: instagram.com/motorolasolutions Facebook: facebook.com/MotorolaSolutions YouTube: youtube.com/MotorolaSolutions Never miss an episode by subscribing. Please leave us a review on Spotify or Apple Podcasts if you liked what you heard!

  2. Aug 20

    Ep. 8 Part 5: How AI is Rewriting the 911 Playbook with Stephen Kennedy

    Stephen Kennedy reveals how live AI tools like real-time transcription and summarization are fundamentally altering the speed and structure of 911 dispatch operations. Instead of waiting on rigid, step-by-step handoffs, dispatchers are actively innovating — using live transcripts to verify locations, search call details and stage additional resources before a call is even finished.  Kennedy highlights how these context-aware workflows help resolve caller friction, like redundant address checks across departments, and explains why public safety leadership must rethink legacy protocols to let modern technology safely streamline operations. Let's geek out. Follow Mahesh on LinkedIn: linkedin.com/in/maheshsaptharishi Follow Motorola Solutions on social LinkedIn: linkedin.com/company/motorolasolutions X: x.com/MotoSolutions Instagram: instagram.com/motorolasolutions Facebook: facebook.com/MotorolaSolutions YouTube: youtube.com/MotorolaSolutions Never miss an episode by subscribing. Please leave us a review on Spotify or Apple Podcasts if you liked what you heard!

  3. Aug 13

    Ep. 8 Part 4: Why Speed Isn't the Only Metric That Matters in a PSAP with Stephen Kennedy

    In emergency response, every second counts, but speed alone doesn't save lives. So how do we move public safety beyond the stopwatch and start measuring what truly matters? Stephen Kennedy joins Mahesh to re-examine quality assurance, call performance and the real-world impact of AI inside the Public Safety Answering Point (PSAP). Discover how visual transcription is revolutionizing supervisory reviews, why automated translation is eliminating agonizing delays for non-English callers and how real-time call summarization gives first responders instant context before they even arrive on scene. Hear how capturing the full story in high-stress moments transforms raw data into life-saving action. Let's geek out. Follow Mahesh on LinkedIn: linkedin.com/in/maheshsaptharishi Follow Motorola Solutions on social LinkedIn: linkedin.com/company/motorolasolutions X: x.com/MotoSolutions Instagram: instagram.com/motorolasolutions Facebook: facebook.com/MotorolaSolutions YouTube: youtube.com/MotorolaSolutions Never miss an episode by subscribing. Please leave us a review on Spotify or Apple Podcasts if you liked what you heard!

  4. Aug 6

    Ep. 8 Part 3: Building Trust and Resilient Systems with Stephen Kennedy

    Stephen Kennedy returns to dive into how next-generation technology transforms raw 911 data into actionable intelligence — and how to build infrastructure resilient enough to handle it. From smart live transcription and AI summarization to hardware redundancy during Florida hurricanes, Stephen explains how public safety systems are evolving to keep dispatchers, radio operators and first responders aligned. The conversation also explores the rise of IoT alerts, drone integrations and the core challenge of modern dispatch: establishing human-technology trust to automate administrative drudgery without sacrificing critical human judgment. Let's geek out. Follow Mahesh on LinkedIn: linkedin.com/in/maheshsaptharishi Follow Motorola Solutions on social LinkedIn: linkedin.com/company/motorolasolutions X: x.com/MotoSolutions Instagram: instagram.com/motorolasolutions Facebook: facebook.com/MotorolaSolutions YouTube: youtube.com/MotorolaSolutions Never miss an episode by subscribing. Please leave us a review on Spotify or Apple Podcasts if you liked what you heard!

  5. Jul 30

    Ep. 8 Part 2: Taming the Information Flood with Stephen Kennedy

    What happens when every alarm in a 911 center sounds like a top priority? Nothing gets prioritized. In this episode, Stephen Kennedy joins Mahesh to unpack the hidden crisis facing modern emergency response: information overload. Discover why adding more screens and notifications can actually slow down response times, how Sumter County built an ingenious non-emergency pipeline to solve staffing shortages and considerations on how to safely deploy live video and drone programs to dispatch floors. Let's geek out. Follow Mahesh on LinkedIn: linkedin.com/in/maheshsaptharishi Follow Motorola Solutions on social LinkedIn: linkedin.com/company/motorolasolutions X: x.com/MotoSolutions Instagram: instagram.com/motorolasolutions Facebook: facebook.com/MotorolaSolutions YouTube: youtube.com/MotorolaSolutions Never miss an episode by subscribing. Please leave us a review on Spotify or Apple Podcasts if you liked what you heard!

  6. Jul 23

    Ep. 8 Part 1: The Architect of Modern Public Safety with Stephen Kennedy

    When Stephen Kennedy was 16, he watched his grandmother suffer a stroke. Helpless in that moment, he made a promise never to feel unprepared again. That single moment launched a career spanning every corner of public safety: volunteer firefighter, paramedic, police officer, 911 dispatcher and now Assistant County Administrator. In this episode, Stephen takes us behind the console to reveal what it really takes to coordinate emergency response — from filtering through chaotic data during multi-car interstate pileups to navigating the hidden "3-hand" relay system behind every dispatch. Let's geek out. Follow Mahesh on LinkedIn: linkedin.com/in/maheshsaptharishi Follow Motorola Solutions on social LinkedIn: linkedin.com/company/motorolasolutions X: x.com/MotoSolutions Instagram: instagram.com/motorolasolutions Facebook: facebook.com/MotorolaSolutions YouTube: youtube.com/MotorolaSolutions Never miss an episode by subscribing. Please leave us a review on Spotify or Apple Podcasts if you liked what you heard!

  7. Jun 9

    Ep. 7 Part 4: Mapping the AI Shift in 911 with Ty Wooten

    Every 911 call creates a mountain of data — but more often than not, that data gets buried in messy text notes and trapped in siloed systems. What happens when we unlock it? In the finale of our four-part series, public safety expert Ty Wooten joins Mahesh to map out the practical future of AI in emergency communications. This isn't about replacing the human element; instead, it’s about removing the technical friction holding it back. From using AI to run realistic crisis simulations that preserve dispatcher muscle memory to leveraging data to achieve "sufficient clarity" in the middle of chaos, Ty outlines a realistic roadmap for the next generation of public safety technology. Let's geek out. Follow Mahesh on LinkedIn: linkedin.com/in/maheshsaptharishi Follow Motorola Solutions on social LinkedIn: linkedin.com/company/motorolasolutions X: x.com/MotoSolutions Instagram: instagram.com/motorolasolutions Facebook: facebook.com/MotorolaSolutions YouTube: youtube.com/MotorolaSolutions Never miss an episode by subscribing. Please leave us a review on Spotify or Apple Podcasts if you liked what you heard!

  8. Jun 4

    Ep. 7 Part 3: The Reflex of Response: Structured Protocols in 911 with Ty Wooten

    A traffic accident isn't just an accident. It is a shifting data puzzle that might require police, extraction crews, hazardous materials cleanup or advanced medical trauma units. Navigating that uncertainty requires a flawless standard of care. In part three of our conversation with Ty Wooten, we dissect the underlying architecture of structured protocols and explore dispatch’s next evolution: AI as an "operational shield." By automating lower-acuity calls, agencies can redirect up to 33% of inbound volume. Learn how the future of human-AI partnerships will leverage real-time keyword triggers, automated data entry and seamless emergency handoffs. Let's geek out. Follow Mahesh on LinkedIn: linkedin.com/in/maheshsaptharishi Follow Motorola Solutions on social LinkedIn: linkedin.com/company/motorolasolutions X: x.com/MotoSolutions Instagram: instagram.com/motorolasolutions Facebook: facebook.com/MotorolaSolutions YouTube: youtube.com/MotorolaSolutions Never miss an episode by subscribing. Please leave us a review on Spotify or Apple Podcasts if you liked what you heard!

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Ratings & Reviews

5
out of 5
11 Ratings

About

What is mission-critical AI, and how is it shaping our future? Join Motorola Solutions executive vice president and chief technology officer Dr. Mahesh Saptharishi as he and AI experts explore the science, the challenges and the incredible potential of AI when it matters most.    

Information

  • Creator
    Motorola Solutions
  • Years Active
    2025 - 2026
  • Episodes
    22
  • Rating
    Clean
  • Copyright
    © 2026 The Motorola Solutions Podcast
  • Show Website
    The Motorola Solutions Podcast

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