A practical conversation about leadership and how trust (not control) drives retention, productivity, and healthier workplaces. In this episode of the Hard at Work podcast, host Ellen Whitlock Baker sits down with Minda Harts—author of Talk to Me Nice and a leading voice on workplace trust and leadership—to explore why trust is the missing foundation in so many modern workplaces. Drawing on Minda’s concept of the seven trust languages, the conversation breaks down how trust is built, eroded, and repaired at work—and why its absence fuels burnout, disengagement, turnover, and loneliness. Minda explains that trust failures are often mistaken for performance issues, attitude problems, or resistance to change. In reality, mistrust grows through ambiguity, lack of transparency, inconsistent follow-through, poor feedback practices, and leadership behaviors rooted in control rather than care. The episode examines how these patterns show up in real workplace challenges, including return-to-office mandates, rigid policies, micromanagement, and fear-based leadership. Listeners will learn how trust impacts productivity, retention, and workplace health—and why rebuilding it is both a human and a business imperative. Minda offers practical tools for leaders, managers, and individual contributors alike, including how to ask “What does trust look like to you?” in one-on-ones, how to repair trust after harm, and how to communicate difficult information without stripping people of dignity. This episode is ideal for leaders seeking to create healthier workplace cultures, managers caught between pressure from above and responsibility to their teams, and employees navigating environments where trust feels fragile or broken. Rather than offering vague advice or toxic positivity, the conversation provides clear language, real examples, and actionable ways to rebuild trust one interaction at a time. Show Notes Get Minda's Book, Talk to Me Nice: The Seven Trust Languages for a Better Workplace here Minda's website Follow Minda on LinkedIn Minda's LinkedIn Learning course on trust Minda as a Trust Coach on Google Labs’ Portraits And if you're interested in learning more about the Momentum Sessions, the three-session coaching package I mentioned during the episode, you can find out more on my website. Tags: trust at work, workplace trust, rebuilding trust, trust languages, Minda Harts, Talk to Me Nice, leadership trust, manager employee relationship, psychological safety, workplace communication, feedback culture, employee retention, workplace culture, healthy workplace, leadership development, modern leadership, HR and trust, burnout and boundaries, workplace burnout, toxic workplace recovery, return to office, remote work culture, hybrid work, change management, belonging at work, employee engagement, difficult conversations at work, boundary setting at work, equity at work, women at work, women leaders, women of color at work, inclusive leadership, humane leadership, workplace well-being, Hard at Work podcast, Ellen Whitlock Baker