Women Par Excellence

Myra Maloba Maina

"Women Par Excellence" is a podcast dedicated to amplifying the voices of exceptional women across diverse fields, including business, technology, mental wellness, community leadership, influence, and politics. By sharing their stories, we inspire, educate, and empower our listeners while creating a platform that aligns with brands committed to supporting women's success and leadership.

  1. Oct 15

    Experience Across Sectors

    What does a great customer experience look like across hospitality, healthcare and wildlife tourism—and what can these sectors learn from one another? In this episode of Women Par Excellence, Myra Maloba hosts “Experience Across Sectors,” bringing together three women with perspectives on service, people and the experiences their organisations create: • Maureen Mithamo — Java House • Dr. Joan Osoro-Mbui — MP Shah Hospital • Asha Muktar — Kenya Wildlife Service Building on our opening conversation with Carolyne Gathuru, we explore customer expectations, the role of empathy and communication, and how teams deliver consistent service in very different environments. From a meal out to a hospital visit or a day at a national park, every interaction shapes how people feel about an organisation. This conversation invites us to reflect on the experiences we create, receive and remember. Season 3 takes Women Par Excellence into industry-led conversations, bringing women’s expertise and lived experiences into discussions that matter to our everyday lives. 💬 Join the conversation: What’s one customer experience lesson your industry could learn from another sector? Subscribe to Women Par Excellence, turn on notifications and share this episode with someone who cares about better service. 🎧 Also available on Spotify, Apple Podcasts, Deezer, Zeno and Icon Radio. 📲 Connect with Women Par Excellence on Facebook, Instagram, LinkedIn and TikTok.

    Experience Across Sectors
  2. Sep 30

    Your Brand Makes Promises. Does Your Service Keep Them? || Carolyne Gathuru || Women Par Excellence

    Women Par Excellence is excited to be back and on rotation! 💜 Welcome to Season 3, where our conversations are now industry-led, spotlighting women whose expertise and lived experiences help us understand the industries shaping our everyday lives. Starting us off is Customer Experience. In this episode, “Experience Conversations,” host Myra Maloba sits down with Carolyne Gathuru, a Customer Experience, Leadership & Culture Change Strategist with over 25 years of experience. Together, they explore the relationship between leadership, workplace culture, employee experience and the service customers ultimately receive. We also meet the woman behind the expertise, discovering her journey and what drives her passion for transformation. As we look ahead to Customer Service Week, this conversation asks: • Are organisations delivering on their brand promises? • How does the way employees are treated influence customer experience? • What role do leaders play in building a culture of care? • What does it take to make people feel valued beyond the celebrations? Whether you’re a business owner, team leader, customer experience professional or someone who cares about better service, this episode offers plenty to reflect on. 💬 What’s one experience that made you feel truly valued as a customer? Share your story in the comments. Subscribe to Women Par Excellence, turn on notifications and join us every Wednesday at 7pm EAT for more conversations. 🎧 Also available on Spotify, Apple Podcasts, Deezer, Zeno and Icon Radio. 📱 Connect with Women Par Excellence on Facebook, Instagram, LinkedIn and TikTok.

    Your Brand Makes Promises. Does Your Service Keep Them? || Carolyne Gathuru || Women Par Excellence

About

"Women Par Excellence" is a podcast dedicated to amplifying the voices of exceptional women across diverse fields, including business, technology, mental wellness, community leadership, influence, and politics. By sharing their stories, we inspire, educate, and empower our listeners while creating a platform that aligns with brands committed to supporting women's success and leadership.