The Shop Of Joy Podcast

Sam Bowden
  • 0.0 (0)
  • Business
  • Updated Biweekly

Welcome to The Shop of Joy - Hosted by the award winning retail training expert Sam Bowden. This is a podcast that celebrates the heart and soul of retail. Whether you’re serving on the shop floor, leading a team, or simply someone who loves a brilliant customer moment, this space is for you. Each episode, we’ll explore how to turn your store into a joyful place - for your customers, your colleagues, and just as importantly...yourself.

  1. Sep 15

    5 CX Tips That Only Music Teaches You

    Music is the great connector; it makes us cry, it makes us feel, and it makes us sing, but did you know it can help us give an unforgettable customer experience? In this episode, Sam discusses what his love of music has taught him about giving an unforgettable experience.

  2. Jul 22

    Making Training Joyful - With Author And Trainer Lily Naadu Mensah

    This episode, we are joined by the author of "Work Your Quirks" and founder of Lyncs Media - Lily Naadu Mensah. Lily sits down with Sam to discuss everything from how to handle tough training environments to advice on starting a business in the new landscape of 2026.

  3. Jul 7

    Why Your Training Isn't Sticking (And What To Do)

    Ever had an amazing and inspiring training session and then the very next week you wonder why none of the concepts have been put into action?  We only remember 21% of what we read or experience in a learning environment, but this doesn't have to be the case. In this episode, Sam discusses ways to make retail training become part of the team culture, not just a one-off event.

  4. May 19

    Closing Sales Using Customer Experience

    No hard sells, no sales scripts. In this illuminating episode Sam discusses practical ways to close a sale whilst still keeping the customer experience exceptional. Follow Sam on linkedin https://www.linkedin.com/in/sam-bowden-457453159/?skipRedirect=true Visit the Enjoy The Journey Website https://enjoythejourneyconsulting.co.uk/podcast

  5. May 11

    Energising Your Team Around Customer Experience

    After the initial excitement of a training session fades, how do we ensure that we keep the team energised and focused on making the customer experience consistency excellent, day in/day out? In this revelatory episode, Sam discusses the best ways to keep your team engaged, excited and 'playing on the offence' with 7 easy to implement strategies. Follow Sam On Linkedin https://www.linkedin.com/in/sam-bowden-457453159/ Visit Our Website https://enjoythejourneyconsulting.co.uk

  6. Mar 25

    Creating Virtual Customer Connections

    In this much-requested episode, Sam discusses key ways to connect with your customers over the phone or via video call in order to create an unforgettable experience.  Check out our website https://enjoythejourneyconsulting.co.uk  Send us an email etjcoach@gmail.com Add Sam on Linkedin https://www.linkedin.com/in/sam-bowden-457453159/

  7. Jan 16

    5 Customer Experience Hacks For The New Year

    In this episode, Sam runs through five key customer experience focuses for businesses in the new year. Easy to implement, simple to measure, and with an outsized impact. These are five ways for you to truly enjoy the journey.

  8. 11/07/2025

    Neela Prabhu - Customer Experience In Medicine, The Best Hangover Cures and Clarifying Genetic Immunity

    In this episode we are thrilled to invite special Guest Neela Prabhu onto the podcast, a homeopath, an ex High street pharmacist, one of the top female entrepreneurs of 2023 and a mean kickboxer. Neela also has 2 IVF babies and has been on a PND journey. We have known Neela for a short while now and whenever we catch up we always have stories to share and i always learn so I was fascinated dig a bit deeper into Homeopathy and the customer experience. Here is Neela's website: ⁠https://homeopathicharmony.co.uk/⁠   Here is Neela's Instagram: ⁠https://www.instagram.com/homeopathicharmony/⁠   Here is the Blue kit link as discussed on the podcast: ⁠https://homeopathicharmony.co.uk/shop/homeopathic-products/helios-basic-blue-kit/⁠   Here is Neela's podcast link: ⁠https://homeopathinyourpocket.buzzsprout.com/

See All (17)

About

Welcome to The Shop of Joy - Hosted by the award winning retail training expert Sam Bowden. This is a podcast that celebrates the heart and soul of retail. Whether you’re serving on the shop floor, leading a team, or simply someone who loves a brilliant customer moment, this space is for you. Each episode, we’ll explore how to turn your store into a joyful place - for your customers, your colleagues, and just as importantly...yourself.

Information

  • Creator
    Sam Bowden
  • Years Active
    2025 - 2026
  • Episodes
    17
  • Rating
    Clean
  • Copyright
    © Sam Bowden
  • Show Website
    The Shop Of Joy Podcast