A ceiling collapsing from years of rain shouldn’t be part of anyone’s “normal,” especially not for an 88-year-old cancer patient living alone. That’s the moment that snaps this conversation from theory into reality, as we sit down with Jacksonville-based connector, recruiter, and media builder, Randall Thomas to unpack what kindness looks like when you stop polishing the plan and start moving. We talk about the hidden power of storytelling and why entrepreneurs often get emotional when you ask about the early years, the valley before success, the pressure of payroll, and the quiet doubts they buried just to keep building. Randall shares how his podcast became a way to give small business owners something rare: an hour to be seen, heard, and understood. Along the way, we dig into why “distribution” matters, but the experience of being asked thoughtful questions can matter even more. Then we go deep on the PB and Jax Foundation and the generosity story that feels like a movie. Randall walks us through meeting Emma Jean Wootson, learning about the roof scam that left her home leaking and moldy, and how one roofing company decided nobody would pay a cent. What follows is a wave of community impact in Jacksonville, Florida: electricians, pest control, inspections, security, mold remediation, drywall, painting, and more, totaling over $60,000 in donated work. If you’ve ever told yourself you’ll give back “someday,” this is your push to set a deadline, build your tribe, and do the first small thing today. Subscribe, share this with a friend who needs hope, and leave a review, what’s one act of generosity you’re ready to take on this week? About Randall A Navy veteran, he serves as a Senior Resource Manager at Kavaliro, where he leads technical placements across Jacksonville, Orlando, Charlotte, Raleigh, and Atlanta. He is also the founder of RTR Solutions Group, where he helps job seekers navigate the recruiting process from the inside out. Randall hosts the PB & Jax Podcast (Pioneers · Builders · Jacksonville), which spotlights the entrepreneurs and builders shaping Northeast Florida, and he co-founded The PB & Jax Foundation, the show's nonprofit arm serving the local community. He serves as Chief Strategy Officer with The Link and holds board appointments with the PS27 Foundation, the JAX Chamber Arlington Council, and the JAX Business Calendar. He was most recently recognized in the Jacksonville Business Journal's 40 Under 40. Visit His Website LinkedIn: https://www.linkedin.com/in/randall-w-thomas/ Instagram: https://www.instagram.com/randythomx/ X: https://x.com/MrRandallThomas