Sorry, It's Discontinued: Retail Therapy

Hilary
  • 5.0 (6)
  • FASHION & BEAUTY

Sorry, It’s Discontinued: Retail Therapy explores the history, nostalgia, and human side of retail. Together, we revisit what retail used to be, talk honestly about what it’s like to work the floor today — from Houston and beyond — and imagine how the industry can grow and change for the people inside it. Through solo episodes and candid chats with our retail family, we share the stories and passion that keep this world alive. For anyone who’s ever worked behind the counter or loved a store like home. Have a seat. New episodes every Thursday.

  1. 20H AGO

    Houston Galleria: Dangerous… Yes. For Your Credit Card.

    The Houston Galleria wasn’t just where we shopped — it’s where many of us got our first jobs, first paychecks, and first taste of retail life. From its Italian-inspired design and iconic ice rink to the beauty counters and department stores that defined luxury shopping, this episode celebrates the people behind the counter who created memories for generations of Houstonians. Because stores aren’t just places to buy things — they’re places where life happens. 💋Have a discontinued favorite or retail story? Share it with Hilary here! Support the show If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show. You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode. This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle. Thank you for being here 💄 the website: www.sorryitsdiscontinued.com Connect with me: Instagram & TikTok: @sorryitsdiscontinued Listen wherever you get your podcasts 🎧 Want to share your story or suggest a topic? Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story" New episodes every Thursday #SorryItsDiscontinued #BeautyPodcast #RetailLife

    20 min

  2. JAN 29

    Devoted to Retail… But Retail Isn’t Devoted to You

    Saks Global’s bankruptcy restructuring isn’t just a business headline — it’s something retail associates are living through every day. Fewer hours. Smaller teams. More pressure. And still showing up with a smile. In this episode, Hilary talks about what it really feels like to devote your career to a store that suddenly feels uncertain — and why retail doesn’t run on strategies or spreadsheets, but on the people behind the counter. If you’re clocking in and doing your best in the middle of it all… this one’s for you. 💛 💋Have a discontinued favorite or retail story? Share it with Hilary here! Support the show If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show. You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode. This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle. Thank you for being here 💄 the website: www.sorryitsdiscontinued.com Connect with me: Instagram & TikTok: @sorryitsdiscontinued Listen wherever you get your podcasts 🎧 Want to share your story or suggest a topic? Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story" New episodes every Thursday #SorryItsDiscontinued #BeautyPodcast #RetailLife

    19 min

  3. JAN 22

    Retail, Real Estate, and Bankruptcy

    Saks Global’s Chapter 11 bankruptcy didn’t happen overnight. For years, department stores have been pulled in every direction — rising costs, e-commerce pressure, real estate strategy, and shifting customer expectations — all while trying to preserve the luxury experience they were built on. In this episode, Hilary breaks down what Chapter 11 actually means, how retail slowly fell out of sync, and why stores like Saks, Neiman Marcus, and Bergdorf Goodman are now facing a turning point years in the making. Because this isn’t just about balance sheets or headlines. It’s about the future of department stores — and the people inside them who keep showing up every day. 💋Have a discontinued favorite or retail story? Share it with Hilary here! Support the show If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show. You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode. This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle. Thank you for being here 💄 the website: www.sorryitsdiscontinued.com Connect with me: Instagram & TikTok: @sorryitsdiscontinued Listen wherever you get your podcasts 🎧 Want to share your story or suggest a topic? Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story" New episodes every Thursday #SorryItsDiscontinued #BeautyPodcast #RetailLife

    31 min

  4. JAN 15

    Retail Doesn’t Start on the Floor

    In this episode of Sorry, It’s Discontinued, Hilary explores the vital role of Shipping & Receiving and Operations teams in retail. From unloading trucks and inventory management to stocking shelves, shipping orders, and handling returns, these behind-the-scenes teams keep stores running across beauty, fashion, shoes, jewelry, accessories, and more. This episode highlights the physical demands, logistics skills, and unseen work that make the retail customer experience possible. 💋Have a discontinued favorite or retail story? Share it with Hilary here! Support the show If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show. You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode. This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle. Thank you for being here 💄 the website: www.sorryitsdiscontinued.com Connect with me: Instagram & TikTok: @sorryitsdiscontinued Listen wherever you get your podcasts 🎧 Want to share your story or suggest a topic? Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story" New episodes every Thursday #SorryItsDiscontinued #BeautyPodcast #RetailLife

    14 min

  5. JAN 8

    Fit, Safety & First Impressions

    Retail can look effortless when you walk into a store you love — but the truth is, it’s powered by real people working behind the scenes. In this episode, Hilary spotlights three vital Back of the House departments in luxury retail: Alterations, Loss Prevention, and Visual teams. From the tailors pinning and stitching confidence into the perfect fit, to LP associates monitoring patterns and protecting store safety, to visual teams shaping the shopping experience before a single word is exchanged — these are the experts who keep retail running, launching, and moving every day. Hilary shares insight from years working alongside these teams, blending industry facts, daily responsibilities, and heartfelt appreciation for the associates working in quiet rooms, backrooms, and early morning shifts. Because the most valuable part of retail has never been perfection — it’s people. 💋Have a discontinued favorite or retail story? Share it with Hilary here! Support the show If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show. You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode. This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle. Thank you for being here 💄 the website: www.sorryitsdiscontinued.com Connect with me: Instagram & TikTok: @sorryitsdiscontinued Listen wherever you get your podcasts 🎧 Want to share your story or suggest a topic? Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story" New episodes every Thursday #SorryItsDiscontinued #BeautyPodcast #RetailLife

    20 min

  6. JAN 6

    An SID Update

    In this quick SID update, Hilary thanks listeners for supporting her Monday Mini episodes and shares a new, sustainable release plan: one episode every Thursday, plus bonus episodes occasionally when inspiration hits. A reflection on retail burnout, creative ambition, and honoring the time listeners give when they press play. Includes a beauty spotlight featuring the Haus Labs Coral Highlighter, a personal favorite Hilary purchased herself — loved for its soft, radiant, skin-like coral glow. Thank you for listening, celebrating retail stories, and supporting the people behind the counter. New episodes Thursdays. 💋Have a discontinued favorite or retail story? Share it with Hilary here! Support the show If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show. You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode. This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle. Thank you for being here 💄 the website: www.sorryitsdiscontinued.com Connect with me: Instagram & TikTok: @sorryitsdiscontinued Listen wherever you get your podcasts 🎧 Want to share your story or suggest a topic? Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story" New episodes every Thursday #SorryItsDiscontinued #BeautyPodcast #RetailLife

    6 min

  7. JAN 1

    National Makeup Artist Events, Team Pressure & Changing Beauty Culture

    National Makeup Artist events were once high-budget, multi-day retail productions built to spotlight artistry and drive beauty sales. Behind the counter, these events required massive operational planning, client booking strategy, product education, and intense pressure on Account Executives, Business Managers, and beauty teams executing the experience. In today’s beauty retail landscape, influencer culture and social media learning have reshaped customer expectations. This episode explores how National artist appearances can evolve into smarter, education-focused, socially amplified events that support beauty associates, strengthen client loyalty, and grow in-store makeup and fragrance sales through training, trust, and human connection. 💋Have a discontinued favorite or retail story? Share it with Hilary here! Support the show If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show. You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode. This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle. Thank you for being here 💄 the website: www.sorryitsdiscontinued.com Connect with me: Instagram & TikTok: @sorryitsdiscontinued Listen wherever you get your podcasts 🎧 Want to share your story or suggest a topic? Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story" New episodes every Thursday #SorryItsDiscontinued #BeautyPodcast #RetailLife

    25 min

  8. 12/31/2025

    How Retail Pros Show Up When They're Exhausted

    Retail and beauty pros are in the final NYE rush — last-minute makeup appointments, rejuvenating facials, and the pressure of showing up when you're exhausted. This episode honors the emotional resilience of makeup artists, beauty advisors, and skincare professionals closing out December retail season while staring down January hour cuts and smaller paychecks. A heartfelt reminder to pace yourself, protect your creativity, and celebrate what you carried and accomplished this year. Because you can’t show up for everyone if you don’t show up for you first.  💋Have a discontinued favorite or retail story? Share it with Hilary here! Support the show If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show. You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode. This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle. Thank you for being here 💄 the website: www.sorryitsdiscontinued.com Connect with me: Instagram & TikTok: @sorryitsdiscontinued Listen wherever you get your podcasts 🎧 Want to share your story or suggest a topic? Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story" New episodes every Thursday #SorryItsDiscontinued #BeautyPodcast #RetailLife

    13 min
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About

Sorry, It’s Discontinued: Retail Therapy explores the history, nostalgia, and human side of retail. Together, we revisit what retail used to be, talk honestly about what it’s like to work the floor today — from Houston and beyond — and imagine how the industry can grow and change for the people inside it. Through solo episodes and candid chats with our retail family, we share the stories and passion that keep this world alive. For anyone who’s ever worked behind the counter or loved a store like home. Have a seat. New episodes every Thursday.

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