Sorry, It's Discontinued

Hilary

Sorry, It’s Discontinued is a podcast that highlights the reality of retail and takes you behind the counter of the luxury beauty, fragrance, and fashion retail world. Hosted by Hilary, a former business manager with over 25 years in brands like Chanel, Tom Ford, Clarins, and Prescriptives, this show is full of retail stories and insider perspectives from Hilary and fellow Retail Warriors who know first hand what retail is like. The first 10 episodes introduced listeners to some of the incredible people working in the industry. Now, the podcast shifts deeper — into the real experiences of what it’s like working in retail and navigating this industry now a days. From the heartbreak of a favorite lipstick being discontinued, to corporate store visits and the unfiltered truth about working in retail, Hilary delivers stories that are honest, funny, and relatable. She dives into the daily realities of beauty advisors, style advisors, makeup artists, freelance artists, and commission-based associates, sharing the glamour, the grit, and everything in between. This is for my retail family — and for all of us who are customers and want to know what really happens behind the counter. Have a seat and join us, with new episodes every Thursday.

  1. 2D AGO

    The Magic of the Beauty Counter: Memories Retail Gave Me

    Retail, beauty, and fragrance quietly shape the most meaningful moments in our lives — especially during the holidays. In this personal Christmas Day episode, Hilary shares how shopping in stores, discovering beauty favorites, and the scents of home and family became memory markers she still carries today. A reflective conversation about the emotional magic of holiday retail, nostalgia at the beauty counter, and why in-store experiences matter more than we realize. 💋Have a discontinued favorite or retail story? Share it with Hilary here! Support the show If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show. You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode. This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle. Thank you for being here 💄 the website: www.sorryitsdiscontinued.com Connect with me: Instagram & TikTok: @sorryitsdiscontinued Listen wherever you get your podcasts 🎧 Want to share your story or suggest a topic? Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story" New episodes every Thursday #SorryItsDiscontinued #BeautyPodcast #RetailLife

    11 min
  2. 4D AGO

    What Makes a Great Retail Leader: Trust, Respect, and the Human Side of Leadership

    What makes a great leader in retail? In this Mini episode, Hilary shares what truly defines strong leadership behind the counter — from trust and respect to emotional labor and leading with humanity. Drawing from her experience as a former luxury beauty manager, she breaks down how great leaders support schedules, use individual strengths, recognize effort, and create environments where teams feel valued and empowered. This episode also touches on the emotional labor of retail and why compassionate, thoughtful leadership can completely change how people show up at work. 💬 Have you experienced a leader like this — or are you working to become one? 💋Have a discontinued favorite or retail story? Share it with Hilary here! Support the show If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show. You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode. This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle. Thank you for being here 💄 the website: www.sorryitsdiscontinued.com Connect with me: Instagram & TikTok: @sorryitsdiscontinued Listen wherever you get your podcasts 🎧 Want to share your story or suggest a topic? Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story" New episodes every Thursday #SorryItsDiscontinued #BeautyPodcast #RetailLife

    19 min
  3. DEC 18

    You Can’t Sell What You Don’t Have: Stock Shortages in Retail

    Stock shortages have always existed in retail — but today, the pressure they create is heavier than ever. In this episode of Sorry, It’s Discontinued, Hilary explores what really happens when stores don’t have the inventory they need, and how selling from empty shelves affects retail workers, small brands, and customer trust. From shallow assortments and inconsistent replenishment to buyer limitations and behind-the-scenes financial decisions, this episode breaks down why “sell what you have” has become the default response — and why the people behind the counter are the ones absorbing the impact. If you’ve ever worked in retail, relied on commission, or wondered why your favorite product suddenly disappeared, this episode offers an honest, behind-the-counter perspective on stock shortages and the human cost of today’s retail system. 💋Have a discontinued favorite or retail story? Share it with Hilary here! Support the show If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show. You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode. This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle. Thank you for being here 💄 the website: www.sorryitsdiscontinued.com Connect with me: Instagram & TikTok: @sorryitsdiscontinued Listen wherever you get your podcasts 🎧 Want to share your story or suggest a topic? Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story" New episodes every Thursday #SorryItsDiscontinued #BeautyPodcast #RetailLife

    16 min
  4. DEC 15

    Retail Crew Check-In: Crunch Time & Taking Care of Yourself

    This Monday Mini is a quick check-in for the Retail Fam.  Crunch time is here, hours are longer, and the demands are heavier. This episode is a reminder to pause, check in with yourself, and remember that you can’t show up for everyone else if you’re not showing up for yourself. 💋Have a discontinued favorite or retail story? Share it with Hilary here! Support the show If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show. You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode. This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle. Thank you for being here 💄 the website: www.sorryitsdiscontinued.com Connect with me: Instagram & TikTok: @sorryitsdiscontinued Listen wherever you get your podcasts 🎧 Want to share your story or suggest a topic? Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story" New episodes every Thursday #SorryItsDiscontinued #BeautyPodcast #RetailLife

    10 min
  5. DEC 11

    Fragrance Etiquette: What Retail Workers Want You to Know

    Step behind the fragrance counter for an honest look at the unspoken rules of fragrance shopping — the bottle sniffers, the silent walk-ups, the loud interrupters, and the customers who expect the world for a tiny purchase. Fragrance should be joyful… but behind the counter are humans navigating goals, pressure, and the emotional weight of customer interactions. This episode is a reminder that retail workers aren’t “less than” — and kindness matters more than ever. What’s your biggest fragrance pet peeve? Tell me at sorryitsdiscontinued.com or @sorryitsdiscontinued. 💋Have a discontinued favorite or retail story? Share it with Hilary here! Support the show If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show. You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode. This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle. Thank you for being here 💄 the website: www.sorryitsdiscontinued.com Connect with me: Instagram & TikTok: @sorryitsdiscontinued Listen wherever you get your podcasts 🎧 Want to share your story or suggest a topic? Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story" New episodes every Thursday #SorryItsDiscontinued #BeautyPodcast #RetailLife

    27 min
  6. DEC 9

    Why Shopping In-Store Matters More Than Ever

    Why are stores feeling emptier?  Why are associates juggling five jobs at once?  And why does online seem to get all the perks? In today’s Monday Mini, Hilary explains the real reasons behind the retail shift — and why choosing to shop in-store makes a bigger difference than most people realize. You’ll also learn how to support your local stores without even stepping inside. A simple, honest breakdown of what’s happening — and how we can help. 💋Have a discontinued favorite or retail story? Share it with Hilary here! Support the show If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show. You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode. This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle. Thank you for being here 💄 the website: www.sorryitsdiscontinued.com Connect with me: Instagram & TikTok: @sorryitsdiscontinued Listen wherever you get your podcasts 🎧 Want to share your story or suggest a topic? Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story" New episodes every Thursday #SorryItsDiscontinued #BeautyPodcast #RetailLife

    15 min
  7. DEC 4

    Neiman Marcus: The Dallas Store That Changed American Fashion

    In this episode, Hilary takes you back to 1907, when Neiman Marcus opened its doors under unexpected circumstances — with only one founder present on opening day. From its fragile beginnings to the 1913 fire, the ambitious rebuild, and the rise of Stanley Marcus, this is the story of how a small 50-foot storefront in Dallas became one of the most influential names in American fashion. You’ll hear how Chanel’s visit to Dallas shaped global style, how Neiman Marcus defined luxury retail for decades, and why the Downtown Dallas flagship still matters today — especially as conversations continue about its uncertain future. Hilary also shares her own experience visiting the store for the first time, and how stepping inside felt like stepping back in time. 💋Have a discontinued favorite or retail story? Share it with Hilary here! Support the show If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show. You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode. This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle. Thank you for being here 💄 the website: www.sorryitsdiscontinued.com Connect with me: Instagram & TikTok: @sorryitsdiscontinued Listen wherever you get your podcasts 🎧 Want to share your story or suggest a topic? Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story" New episodes every Thursday #SorryItsDiscontinued #BeautyPodcast #RetailLife

    33 min
  8. NOV 27

    Holiday Schedules Part 2: Black Friday, The 2000s & Retail Today

    This week, we’re diving into the real history behind Black Friday, how the 2000s  pushed retail into full holiday overdrive, what it was really like inside major stores during December, and how COVID briefly changed everything. From long hours and blackout dates to the magic moments only retail workers understand, this episode breaks down why holiday schedules feel so heavy — and why joy still finds a way to show up. 💋Have a discontinued favorite or retail story? Share it with Hilary here! Support the show If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show. You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode. This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle. Thank you for being here 💄 the website: www.sorryitsdiscontinued.com Connect with me: Instagram & TikTok: @sorryitsdiscontinued Listen wherever you get your podcasts 🎧 Want to share your story or suggest a topic? Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story" New episodes every Thursday #SorryItsDiscontinued #BeautyPodcast #RetailLife

    26 min

Ratings & Reviews

5
out of 5
4 Ratings

About

Sorry, It’s Discontinued is a podcast that highlights the reality of retail and takes you behind the counter of the luxury beauty, fragrance, and fashion retail world. Hosted by Hilary, a former business manager with over 25 years in brands like Chanel, Tom Ford, Clarins, and Prescriptives, this show is full of retail stories and insider perspectives from Hilary and fellow Retail Warriors who know first hand what retail is like. The first 10 episodes introduced listeners to some of the incredible people working in the industry. Now, the podcast shifts deeper — into the real experiences of what it’s like working in retail and navigating this industry now a days. From the heartbreak of a favorite lipstick being discontinued, to corporate store visits and the unfiltered truth about working in retail, Hilary delivers stories that are honest, funny, and relatable. She dives into the daily realities of beauty advisors, style advisors, makeup artists, freelance artists, and commission-based associates, sharing the glamour, the grit, and everything in between. This is for my retail family — and for all of us who are customers and want to know what really happens behind the counter. Have a seat and join us, with new episodes every Thursday.