Sorry, It's Discontinued: Retail Therapy

Hilary
  • 5.0 (7)
  • FASHION & BEAUTY

Sorry, It’s Discontinued: Retail Therapy explores the history, nostalgia, and human side of retail. Together, we revisit what retail used to be, talk honestly about what it’s like to work the floor today — from Houston and beyond — and imagine how the industry can grow and change for the people inside it. Through solo episodes and candid chats with our retail family, we share the stories and passion that keep this world alive. For anyone who’s ever worked behind the counter or loved a store like home. Have a seat. New episodes every Thursday.

  1. 2D AGO ·  BONUS

    SID: Retail Check-In

    New episode out today 💄 In this monthly bonus episode, we’re talking about staying open to new opportunities in retail—especially when you’re ready for change and need to refocus on yourself. We also get real about micromanaging (especially from vendors), the pressure of credit card goals, and ask the question every retail warrior has an opinion on…👉 Fake nice customer or rude customer? ✨ New Check-Ins every 1st Monday of the month with Phaedra and Tiffany Have a seat… hit follow… and join the conversation 💋 💋Have a discontinued favorite or retail story? Share it with Hilary here! Support the show If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show. You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode. This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle. Thank you for being here 💄   the website: www.sorryitsdiscontinued.com Connect with me:   Instagram & TikTok: @sorryitsdiscontinued   Listen wherever you get your podcasts 🎧 Want to share your story or suggest a topic?   Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story" New episodes every Thursday #SorryItsDiscontinued #BeautyPodcast #RetailLife

    34 min

  2. 6D AGO

    The Gift That Changed Retail

    What started as a simple thank-you became one of the most powerful sales strategies in beauty. In this episode of Sorry, It’s Discontinued, Hilary explores the history of the Gift-With-Purchase—popularized by Estée Lauder—and how it evolved from a relationship-driven experience into a value-driven transaction. From threshold shopping and constant promotions to competing with online deals, Hilary shares what this shift looks like behind the counter for today’s retail warriors. 👉 Are we shopping for the product… or the gift? Have a seat, hit follow, and join the conversation. 💋Have a discontinued favorite or retail story? Share it with Hilary here! Support the show If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show. You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode. This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle. Thank you for being here 💄   the website: www.sorryitsdiscontinued.com Connect with me:   Instagram & TikTok: @sorryitsdiscontinued   Listen wherever you get your podcasts 🎧 Want to share your story or suggest a topic?   Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story" New episodes every Thursday #SorryItsDiscontinued #BeautyPodcast #RetailLife

    30 min

  3. APR 23

    Is the Beauty Industry Different Now? Mergers, Acquisitions & Change

    Beauty is evolving—and mergers and acquisitions are a big part of why.  In this episode, we’re going behind the scenes of what really happens when brands are bought, merged, or absorbed into larger portfolios. From growth and global expansion to formula changes, disappearing products, and shifting priorities, we’re talking about how these decisions affect the brands you love—and the people who bring them to life every day. 💋Have a discontinued favorite or retail story? Share it with Hilary here! Support the show If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show. You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode. This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle. Thank you for being here 💄   the website: www.sorryitsdiscontinued.com Connect with me:   Instagram & TikTok: @sorryitsdiscontinued   Listen wherever you get your podcasts 🎧 Want to share your story or suggest a topic?   Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story" New episodes every Thursday #SorryItsDiscontinued #BeautyPodcast #RetailLife

    31 min

  4. APR 16

    Retail Uniforms: From Control to Comfort?

    If you’ve worked in retail, you know…  the uniform isn’t just something you wear—it’s something you feel. In this episode of Sorry, It’s Discontinued, Hilary takes you behind the counter to talk about the reality of retail uniforms—past and present. From heavy, uncomfortable jackets and strict expectations…  to the rare moments when a uniform made you feel confident, powerful, and like you truly belonged. Have uniforms really evolved in 2026—or just been repackaged? Because at the end of the day…  the most powerful thing on that floor was never the uniform. It was you. 💄 Have a seat, hit follow, and join the conversation. 👉 What’s your uniform story? 💋Have a discontinued favorite or retail story? Share it with Hilary here! Support the show If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show. You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode. This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle. Thank you for being here 💄   the website: www.sorryitsdiscontinued.com Connect with me:   Instagram & TikTok: @sorryitsdiscontinued   Listen wherever you get your podcasts 🎧 Want to share your story or suggest a topic?   Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story" New episodes every Thursday #SorryItsDiscontinued #BeautyPodcast #RetailLife

    21 min

  5. APR 9

    Retail Loyalty vs Reality

    What happens when loyalty… isn’t enough? In this episode of Sorry, It’s Discontinued, Hilary explores the reality of retail in 2026—where years of dedication, consistency, and care can be overlooked in a moment. Retail isn’t just about sales. It’s early mornings, late nights, restocking, cleaning, building relationships, and showing up for people day after day. For many, it’s a career built over decades—serving thousands of clients and creating meaningful connections along the way. This episode honors the “retail warriors”—the men and women who have given 20, 30, even 50 years to the industry—while also shedding light on the emotional impact of sudden change and the evolving nature of retail today. Because at the end of the day…  stores don’t survive because of systems—  they survive because of people. 🔗 RESOURCES & SUPPORT If you or someone you know needs support or wants more information, here are helpful resources: ⚖️ Employment Support Texas Workforce Commission  https://www.twc.texas.gov U.S. Department of Labor  https://www.dol.gov Equal Employment Opportunity Commission  https://www.eeoc.gov 🧠 Mental Health Support Psychology Today  https://www.psychologytoday.com BetterHelp  https://www.betterhelp.com Open Path Psychotherapy Collective  https://openpathcollective.org 📣 CALL TO ACTION If this episode resonated with you, have a seat, hit follow, and share it with someone who might need it 💋Have a discontinued favorite or retail story? Share it with Hilary here! Support the show If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show. You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode. This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle. Thank you for being here 💄   the website: www.sorryitsdiscontinued.com Connect with me:   Instagram & TikTok: @sorryitsdiscontinued   Listen wherever you get your podcasts 🎧 Want to share your story or suggest a topic?   Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story" New episodes every Thursday #SorryItsDiscontinued #BeautyPodcast #RetailLife

    20 min

  6. APR 2

    Fragrance Then vs Now: What Changed?

    In this episode of Sorry, It’s Discontinued, Hilary explores the evolution of fragrance—from the rich, layered scents of the early 1900s to today’s fast-moving, trend-driven launches. From Guerlain and Coty to the creation of Chanel No. 5 and the rise of aldehydes, this episode looks at how perfume became more than scent—it became identity. Today, fragrance is more accessible than ever. From department store counters and Sephora fragrance walls…  to immersive boutiques like The Scent Room, Krigler, and Tijon…  to learning scent through programs like the Institute for Art and Olfaction… Fragrance has become something we can all explore, experience, and even create. This episode is about memory, connection, and the scents that stay with us. ✨ What fragrance takes you back instantly? Have a seat, hit follow, and join the conversation. 💋Have a discontinued favorite or retail story? Share it with Hilary here! Support the show If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show. You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode. This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle. Thank you for being here 💄   the website: www.sorryitsdiscontinued.com Connect with me:   Instagram & TikTok: @sorryitsdiscontinued   Listen wherever you get your podcasts 🎧 Want to share your story or suggest a topic?   Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story" New episodes every Thursday #SorryItsDiscontinued #BeautyPodcast #RetailLife

    23 min

  7. MAR 26

    From Sneaking Makeup to Beauty Leader: Suqura’s Story

    In this episode of Sorry, It’s Discontinued, I sit down with my friend Suqura to talk about her journey through the beauty industry — and how it all started long before the counter. From watching her mom get ready in the mornings to secretly wearing makeup through middle and high school, her love for beauty was rooted in confidence, transformation, and self-expression. We take it back to our days working together at the CHANEL beauty counter and talk about how her career has evolved — from luxury retail to her current role with Charlotte Tilbury as a Sales and Artistry Account Coordinator. From her time as a Business Manager at Nordstrom to her continued freelance artistry, Suqura shares the moments that reminded her why she fell in love with makeup in the first place. This episode is about more than beauty — it’s about confidence, creativity, and finding your purpose in the industry. Have a seat, hit follow, and join us. Makeup page: @suquramua 💋Have a discontinued favorite or retail story? Share it with Hilary here! Support the show If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show. You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode. This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle. Thank you for being here 💄   the website: www.sorryitsdiscontinued.com Connect with me:   Instagram & TikTok: @sorryitsdiscontinued   Listen wherever you get your podcasts 🎧 Want to share your story or suggest a topic?   Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story" New episodes every Thursday #SorryItsDiscontinued #BeautyPodcast #RetailLife

    48 min

  8. MAR 19

    My Krigler Boutique Experience

    There are moments that remind us why shopping in person still matters—and this is one of them. In this episode of Sorry, It’s Discontinued, Hilary shares her experience at the Krigler boutique inside the Four Seasons Hotel in Houston, where luxury felt less about price and more about storytelling, craftsmanship, and human connection. Founded in 1904, Krigler is a historic niche fragrance house known for iconic scents worn by figures like Grace Kelly, Audrey Hepburn, and John F. Kennedy—each fragrance carrying a story of its own. Hilary also shares her favorite scent, Lovely Patchouli 55, and reflects on what makes a truly meaningful in-store experience. ✨ Hit follow and have a seat. 💋Have a discontinued favorite or retail story? Share it with Hilary here! Support the show If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show. You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode. This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle. Thank you for being here 💄   the website: www.sorryitsdiscontinued.com Connect with me:   Instagram & TikTok: @sorryitsdiscontinued   Listen wherever you get your podcasts 🎧 Want to share your story or suggest a topic?   Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story" New episodes every Thursday #SorryItsDiscontinued #BeautyPodcast #RetailLife

    15 min
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5
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About

Sorry, It’s Discontinued: Retail Therapy explores the history, nostalgia, and human side of retail. Together, we revisit what retail used to be, talk honestly about what it’s like to work the floor today — from Houston and beyond — and imagine how the industry can grow and change for the people inside it. Through solo episodes and candid chats with our retail family, we share the stories and passion that keep this world alive. For anyone who’s ever worked behind the counter or loved a store like home. Have a seat. New episodes every Thursday.

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