Sorry, It's Discontinued: Retail Therapy

Hilary
  • 5.0 (7)
  • FASHION & BEAUTY

Sorry, It’s Discontinued: Retail Therapy explores the history, nostalgia, and human side of retail. Together, we revisit what retail used to be, talk honestly about what it’s like to work the floor today — from Houston and beyond — and imagine how the industry can grow and change for the people inside it. Through solo episodes and candid chats with our retail family, we share the stories and passion that keep this world alive. For anyone who’s ever worked behind the counter or loved a store like home. Have a seat. New episodes every Thursday.

  1. 2D AGO

    Retail Therapy Check-In — With Phaedra & Tiffany

    Welcome to our first Retail Therapy Check-In — With Phaedra & Tiffany. In this episode, I’m joined by two incredible women for an honest conversation about the realities of freelancing in retail — navigating workplace culture, setting boundaries, and addressing “mean girl” dynamics in the beauty industry. We talk about retail leadership, emotional labor behind the counter, and what it takes to support your own mental health in high-pressure store environments. Have a seat, hit follow, and join us. 💋Have a discontinued favorite or retail story? Share it with Hilary here! Support the show If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show. You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode. This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle. Thank you for being here 💄 the website: www.sorryitsdiscontinued.com Connect with me: Instagram & TikTok: @sorryitsdiscontinued Listen wherever you get your podcasts 🎧 Want to share your story or suggest a topic? Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story" New episodes every Thursday #SorryItsDiscontinued #BeautyPodcast #RetailLife

    59 min

  2. FEB 19

    Leading with Authenticity — Tiffany’s Retail Journey

    What does authentic leadership in retail really look like? In this episode, I sit down with Tiffany to talk about her retail journey — from veterinary technician to beauty roles at Sephora, Nordstrom, and Saks Fifth Avenue. We discuss how she grew into leadership, the pressure of working behind the counter, and what it means to lead with heart in today’s retail industry. This is a conversation about retail leadership, career growth, and the community that keeps stores going. Hit Follow. Have a seat and join us. 💋Have a discontinued favorite or retail story? Share it with Hilary here! Support the show If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show. You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode. This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle. Thank you for being here 💄 the website: www.sorryitsdiscontinued.com Connect with me: Instagram & TikTok: @sorryitsdiscontinued Listen wherever you get your podcasts 🎧 Want to share your story or suggest a topic? Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story" New episodes every Thursday #SorryItsDiscontinued #BeautyPodcast #RetailLife

    52 min

  3. FEB 12

    Retail Leadership Cringe: "What do you do for us?"

    Two leaders walked into the store on the same day.  One introduced herself, learned names, and thanked associates.  The other walked straight past them. It made me wonder — is kindness expected from women in leadership, but optional for men? Does it depend on the leader and not gender? In this episode of Sorry, It’s Discontinued, we talk about the invisible emotional labor of retail, the pressure of corporate visits, and the subtle double standards that shape workplace culture. Because at the end of the day, leadership isn’t about titles.  It’s about integrity, presence, and the way you make people feel. If you’ve ever felt invisible at work, you know exactly what this feels like. Is kindness in leadership optional… or should it be expected? 💋Have a discontinued favorite or retail story? Share it with Hilary here! Support the show If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show. You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode. This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle. Thank you for being here 💄 the website: www.sorryitsdiscontinued.com Connect with me: Instagram & TikTok: @sorryitsdiscontinued Listen wherever you get your podcasts 🎧 Want to share your story or suggest a topic? Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story" New episodes every Thursday #SorryItsDiscontinued #BeautyPodcast #RetailLife

    15 min

  4. FEB 7

    Houston Galleria: Dangerous… Yes. For Your Credit Card.

    The Houston Galleria wasn’t just where we shopped — it’s where many of us got our first jobs, first paychecks, and first taste of retail life. From its Italian-inspired design and iconic ice rink to the beauty counters and department stores that defined luxury shopping, this episode celebrates the people behind the counter who created memories for generations of Houstonians. Because stores aren’t just places to buy things — they’re places where life happens. 💋Have a discontinued favorite or retail story? Share it with Hilary here! Support the show If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show. You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode. This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle. Thank you for being here 💄 the website: www.sorryitsdiscontinued.com Connect with me: Instagram & TikTok: @sorryitsdiscontinued Listen wherever you get your podcasts 🎧 Want to share your story or suggest a topic? Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story" New episodes every Thursday #SorryItsDiscontinued #BeautyPodcast #RetailLife

    20 min

  5. JAN 29

    Devoted to Retail… But Retail Isn’t Devoted to You

    Saks Global’s bankruptcy restructuring isn’t just a business headline — it’s something retail associates are living through every day. Fewer hours. Smaller teams. More pressure. And still showing up with a smile. In this episode, Hilary talks about what it really feels like to devote your career to a store that suddenly feels uncertain — and why retail doesn’t run on strategies or spreadsheets, but on the people behind the counter. If you’re clocking in and doing your best in the middle of it all… this one’s for you. 💛 💋Have a discontinued favorite or retail story? Share it with Hilary here! Support the show If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show. You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode. This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle. Thank you for being here 💄 the website: www.sorryitsdiscontinued.com Connect with me: Instagram & TikTok: @sorryitsdiscontinued Listen wherever you get your podcasts 🎧 Want to share your story or suggest a topic? Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story" New episodes every Thursday #SorryItsDiscontinued #BeautyPodcast #RetailLife

    19 min

  6. JAN 22

    Retail, Real Estate, and Bankruptcy

    Saks Global’s Chapter 11 bankruptcy didn’t happen overnight. For years, department stores have been pulled in every direction — rising costs, e-commerce pressure, real estate strategy, and shifting customer expectations — all while trying to preserve the luxury experience they were built on. In this episode, Hilary breaks down what Chapter 11 actually means, how retail slowly fell out of sync, and why stores like Saks, Neiman Marcus, and Bergdorf Goodman are now facing a turning point years in the making. Because this isn’t just about balance sheets or headlines. It’s about the future of department stores — and the people inside them who keep showing up every day. 💋Have a discontinued favorite or retail story? Share it with Hilary here! Support the show If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show. You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode. This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle. Thank you for being here 💄 the website: www.sorryitsdiscontinued.com Connect with me: Instagram & TikTok: @sorryitsdiscontinued Listen wherever you get your podcasts 🎧 Want to share your story or suggest a topic? Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story" New episodes every Thursday #SorryItsDiscontinued #BeautyPodcast #RetailLife

    31 min

  7. JAN 15

    Retail Doesn’t Start on the Floor

    In this episode of Sorry, It’s Discontinued, Hilary explores the vital role of Shipping & Receiving and Operations teams in retail. From unloading trucks and inventory management to stocking shelves, shipping orders, and handling returns, these behind-the-scenes teams keep stores running across beauty, fashion, shoes, jewelry, accessories, and more. This episode highlights the physical demands, logistics skills, and unseen work that make the retail customer experience possible. 💋Have a discontinued favorite or retail story? Share it with Hilary here! Support the show If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show. You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode. This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle. Thank you for being here 💄 the website: www.sorryitsdiscontinued.com Connect with me: Instagram & TikTok: @sorryitsdiscontinued Listen wherever you get your podcasts 🎧 Want to share your story or suggest a topic? Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story" New episodes every Thursday #SorryItsDiscontinued #BeautyPodcast #RetailLife

    14 min

  8. JAN 8

    Fit, Safety & First Impressions

    Retail can look effortless when you walk into a store you love — but the truth is, it’s powered by real people working behind the scenes. In this episode, Hilary spotlights three vital Back of the House departments in luxury retail: Alterations, Loss Prevention, and Visual teams. From the tailors pinning and stitching confidence into the perfect fit, to LP associates monitoring patterns and protecting store safety, to visual teams shaping the shopping experience before a single word is exchanged — these are the experts who keep retail running, launching, and moving every day. Hilary shares insight from years working alongside these teams, blending industry facts, daily responsibilities, and heartfelt appreciation for the associates working in quiet rooms, backrooms, and early morning shifts. Because the most valuable part of retail has never been perfection — it’s people. 💋Have a discontinued favorite or retail story? Share it with Hilary here! Support the show If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show. You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode. This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle. Thank you for being here 💄 the website: www.sorryitsdiscontinued.com Connect with me: Instagram & TikTok: @sorryitsdiscontinued Listen wherever you get your podcasts 🎧 Want to share your story or suggest a topic? Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story" New episodes every Thursday #SorryItsDiscontinued #BeautyPodcast #RetailLife

    20 min
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About

Sorry, It’s Discontinued: Retail Therapy explores the history, nostalgia, and human side of retail. Together, we revisit what retail used to be, talk honestly about what it’s like to work the floor today — from Houston and beyond — and imagine how the industry can grow and change for the people inside it. Through solo episodes and candid chats with our retail family, we share the stories and passion that keep this world alive. For anyone who’s ever worked behind the counter or loved a store like home. Have a seat. New episodes every Thursday.

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