The Glamping Business Round Up

Vicki Jones and John Maddy
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 The Glamping Business Round-Up with Vicki Jones & John Maddy Brought to you in association with the Glamping Industries Trade Association (GITA), this is your go-to podcast for all things glamping. Join Vicki and John as they dive into the latest industry trends, real stories from the field, expert interviews, and behind-the-scenes tips to help you grow your glamping business. Whether you’re just starting out or a seasoned site owner, this weekly round-up is your essential guide to making it in the wild world of glamping. 

  1. 3D AGO

    S2 Ep.3 Streamlining Operations for Growth and Profit

    Unlock the secret to making your glamping business bulletproof—and save thousands in the process. In this episode, John reveals why a comprehensive risk assessment isn’t just a box-ticking exercise; it’s the foundation that can protect your guests—and your profits. Discover how routine safety checks, proactive maintenance, and a mindset shift can slash costs, boost compliance, and elevate guest experience. You’ll learn the step-by-step process for creating a simple, living risk assessment that evolves with your site. John shares why safety is “not a gadget but a state of mind,” and how thinking like a guest can expose hidden hazards before they become costly accidents. We break down real-world examples: from hot tub safety to the power of high-quality materials, and how investing once can save you from repeated costly repairs. You'll discover practical tactics: digitizing procedures with affordable apps, establishing systems that make staff training seamless, and maintaining consistency across multiple locations. Our conversation uncovers how small tweaks—like sign-off sheets, detailed checklists, and understanding your space from a guest’s perspective—can save time, money, and reputation. Think safety isn’t glamorous? Think again—when enforced properly, it’s your secret weapon for a thriving, stress-free business. Perfect for glampsites ready to streamline their operations, owners aiming to improve safety standards, or anyone feeling overwhelmed by compliance. This episode gives you the tools to protect what matters most—your guests, staff, and bottom line—without extra hassle. Tune in to learn how a safety-first approach can empower you to grow confidently and avoid costly mistakes. Make safety your strategic advantage—your future self will thank you. Thanks so much for listening. To find out more about how GITA can help you and your glamping business then visit www.gitauk.org or find us on the socials... Instagram - https://www.instagram.com/glampingassociationuk/ Facebook - https://www.facebook.com/profile.php?id=61564207155053 LinkedIn - https://www.linkedin.com/company/glamping-industry-trade-association-uk

    42 min

  2. FEB 6

    S2 Ep.2 Mark Thompson Supa Heater Hot tubs

    We are ‘Supa’ excited for this week's episode we were joined by Mark from Supa heater. He explained how their portable system heats hot tubs on demand, cutting energy costs by up to 70% and ensuring every guest jumps into a perfectly warm tub—every time. No more waiting, no more disappointing surprises.  We also delve in to regulations, demystifying legislation and talk about how anyone can have hot tubs on their site. We chat through simplifying the process and explore what the reality of changing water looks like. Spoiler alert! Its not that bad… This episode is a must for anyone who manages hot tubs, or is thinking about adding them to their glamping site. Please don't forget to like and subscribe so you never miss an episode and share with anyone who is missing out! Thanks for listening. Thanks so much for listening. To find out more about how GITA can help you and your glamping business then visit www.gitauk.org or find us on the socials... Instagram - https://www.instagram.com/glampingassociationuk/ Facebook - https://www.facebook.com/profile.php?id=61564207155053 LinkedIn - https://www.linkedin.com/company/glamping-industry-trade-association-uk

    1h 3m

  3. JAN 30

    S2 Ep.1 2026 Glamping Industry Trends and Insights

    Welcome back to our second season of the Glamping Business Roundup with your hosts Vicki Jones and John Maddy  In this episode we discuss the latest trends and challenges in the glamping industry as we prepare for the 2026 season.  We reflect on our holiday experiences, booking trends, and the importance of enhancing guest experiences through curated packages and sustainability efforts. The conversation also touches on the impact of AI on the industry and the need for glamping sites to adapt to changing market dynamics while maintaining a focus on customer service and connection. Dates for your diary Kate & Vicki's Upskill Day - 21st April at Tractors and Cream Buy Tickets – Upskill Day for Hospitality Operators - Run Your Own Workshops – Tractors & Cream Glamping & Events GITA Spring Summit 12th May 2026 at Tractors and Cream Thanks so much for listening. To find out more about how GITA can help you and your glamping business then visit www.gitauk.org or find us on the socials... Instagram - https://www.instagram.com/glampingassociationuk/ Facebook - https://www.facebook.com/profile.php?id=61564207155053 LinkedIn - https://www.linkedin.com/company/glamping-industry-trade-association-uk

    59 min

  4. 11/28/2025

    Episode 10: How AI Is Transforming Glamping – with Brian Searl

    The Glamping Business Round-Up Podcast Hosted by Vicki Jones & John Maddy 📧 Email the show: glampingpodcast@gmail.com In this final episode of the series, Vicki and John are joined by Brian Searl — Founder & CEO of Insider Perks, creator of Modern Campground, and one of the leading voices in AI, automation, and technology within outdoor hospitality.  Brian has worked with more than 500 campgrounds, RV parks, and glamping resorts across North America, helping operators embrace the future through AI-first solutions, predictive analytics, smart operations, and cutting-edge marketing strategies.  This is a must-listen episode for any UK or international operator wondering where to start with AI, how the U.S. market differs, and what practical tools actually make sense for small glamping businesses.   🌟 What We Cover in This Episode  🔹 Brian’s Journey Into AI & Outdoor Hospitality  🔹 AI for Small Glamping Businesses: What to Use First  🔹 Guest Experience, Personalisation & the “Tech-Free” Debate 🔹 Lessons From the U.S. vs UK Market 🔹 Future Tech: What’s Coming Next? 🔹 Practical, Actionable Advice for UK Operators   📨 Get in Touch   We’d love your ideas for Season 2!  Email us anytime at glampingpodcast@gmail.com 🎙️ Brought to You By GITA – The Glamping Industries Trade Association Supporting glamping businesses and growing our industry.   Thanks so much for listening. To find out more about how GITA can help you and your glamping business then visit www.gitauk.org or find us on the socials... Instagram - https://www.instagram.com/glampingassociationuk/ Facebook - https://www.facebook.com/profile.php?id=61564207155053 LinkedIn - https://www.linkedin.com/company/glamping-industry-trade-association-uk

    56 min

  5. 11/21/2025

    Episode 9: Tech Tools Every Glamping Business Should Be Using

    The Glamping Business Round-Up Podcast with Vicki Jones & John Maddy 📧 Email the show: glampingpodcast@gmail.com In this episode, Vicki and John dive into one of the most important (and often overlooked) parts of running a successful glamping business — technology. From the moment a guest discovers your site to the moment they check out, every step of their journey can be made smoother, clearer, and more profitable with the right tools. But with so many options out there, where do glamping owners actually start? This episode breaks it down simply and practically, sharing real-world insights that glamping hosts can apply immediately — whether you’re brand new, scaling up, or feeling stuck with clunky systems that no longer work. 🌿 What We Cover in This Episode 1. The Customer Journey: From Click to Check-Out Vicki and John explore what the ideal customer journey looks like and where tech makes the biggest impact — including booking flows, online touchpoints, communication, and upsells. Highlights: How many “clicks to purchase” is too manyWhere guests commonly get lost or frustratedHow automation can elevate communication without losing the personal touchSimple tools for pre-arrival, on-site, and post-stay engagement2. Choosing the Right PMS (Property Management Software) From pen-and-paper beginnings to full digital automation, Vicki and John unpack what PMS actually is — and why it’s essential for modern glamping operators. What We Discuss: Calendar syncing (and why iCal ≠ API)Avoiding double bookingsThe PMS features glamping owners genuinely needIntegrations with Airbnb, Booking.com, Google Business Profile, Stripe and more3. Tech for Marketing & Guest Engagement Tech isn’t just back-end — it’s also your most powerful marketing ally. Topics Covered: CRM tools and why they matter for loyaltyEmail marketing that encourages repeat guestsCRM Benefits for Glamping: Centralised guest dataAutomated reminders and upsellsPersonalised offersInsights into guest lifetime value💡 Key Takeaway “Tech isn’t about replacing the personal touch — it’s about freeing up your time so you can focus on creating amazing guest experiences.” Start small. Pick one tool that solves your biggest pain point and build from there. Thanks so much for listening. To find out more about how GITA can help you and your glamping business then visit www.gitauk.org or find us on the socials... Instagram - https://www.instagram.com/glampingassociationuk/ Facebook - https://www.facebook.com/profile.php?id=61564207155053 LinkedIn - https://www.linkedin.com/company/glamping-industry-trade-association-uk

    52 min

  6. 11/14/2025

    Episode 8: How to get Repeat Guests through Exceptional Customer Service

    In this episode, we sit down with Wendy Wilkinson, owner of the award-winning Acorn Glade Glamping in the heart of Yorkshire. Before creating her peaceful lakeside retreat, Wendy spent 25 years as a Cabin Service Director with British Airways, leading a team of 16 crew and caring for up to 400 passengers per flight. Now, she brings those decades of customer service, communication, and crisis-management experience down to earth — transforming it into world-class hospitality at Acorn Glade. Wendy shares how her aviation career shaped the way she runs her adults-only, nature-filled escape, and how the art of staying calm under pressure translates perfectly to hosting glamping guests. From de-escalation techniques to confidence-boosting rituals (including her iconic red lipstick!), this episode is packed with practical, thoughtful advice for any glamping owner who wants to elevate their guest experience. We also explore how teamwork with her husband Andrew keeps Acorn Glade running smoothly, how to set the right tone the moment guests arrive, and the small service touches that make a lasting impression. Whether you’re dreaming of opening a site, already hosting, or simply love a behind-the-scenes look at hospitality done right, this episode delivers real gold from 36,000 feet and from a tranquil Yorkshire lakeside. About Acorn Glade Glamping Acorn Glade is a peaceful, adults-only glamping retreat located near Melbourne in East Yorkshire. Set around a private lake and surrounded by wildflowers and woodland, the site features beautifully styled spaces including: The Lake Vista YurtThe RoundhouseThe Bluebell CabinThe Woodland HutDesigned for relaxation, romance, and reconnecting with nature, Acorn Glade offers guests a digital-detox experience with sustainable values, wildlife, and serene countryside views at every turn. Learn more about Acorn Glade: www.acornglade.co.uk Thanks so much for listening. To find out more about how GITA can help you and your glamping business then visit www.gitauk.org or find us on the socials... Instagram - https://www.instagram.com/glampingassociationuk/ Facebook - https://www.facebook.com/profile.php?id=61564207155053 LinkedIn - https://www.linkedin.com/company/glamping-industry-trade-association-uk

    38 min

  7. 11/07/2025

    Episode 7 - The Power of PR - Derry Green's Tips for Building the Buzz!

    In this episode of the Glamping Business Roundup, hosts Vicki Jones and John Maddy speak with Derry Green, founder of Secret Garden Glamping. Derry shares his unexpected journey into the glamping industry, starting from a camping trip in his garden during the COVID-19 lockdown.  He discusses the importance of storytelling, customer experience, and local marketing strategies. Derry also reflects on his experience on Dragon's Den, emphasizing the need for authenticity and consistency in business. The conversation covers the balance between automation and personal touch in customer service, the significance of unique offerings, and the future of glamping as a collaborative industry. Thanks so much for listening. To find out more about how GITA can help you and your glamping business then visit www.gitauk.org or find us on the socials... Instagram - https://www.instagram.com/glampingassociationuk/ Facebook - https://www.facebook.com/profile.php?id=61564207155053 LinkedIn - https://www.linkedin.com/company/glamping-industry-trade-association-uk

    59 min

  8. 10/31/2025

    Episode 6: Behind The Scenes - A Day in the Life Of A Glamping Business

    In this weeks episode of the Glamping Business Roundup, hosts Vicki Jones and John Maddy take you behind the scenes of a typical day in the life of a glamping operator.  From early morning checkouts to late-night campfire chats, they share the highs, lows, and everything in between.  Discover how Vicki manages the daily hustle at Tractors and Cream in Somerset, including the challenges of laundry logistics and the joy of baking brownies for guests.  John shares his journey back to hands-on site management, revealing the importance of personal interaction with guests.  Whether you're a seasoned glamping professional or just starting out, this episode offers relatable insights and practical tips to enhance your glamping business. Tune in for a candid conversation about the daily rhythms and unexpected challenges of running a glamping site. Don't miss out on this engaging and informative episode! Thanks so much for listening. To find out more about how GITA can help you and your glamping business then visit www.gitauk.org or find us on the socials... Instagram - https://www.instagram.com/glampingassociationuk/ Facebook - https://www.facebook.com/profile.php?id=61564207155053 LinkedIn - https://www.linkedin.com/company/glamping-industry-trade-association-uk

    54 min
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About

 The Glamping Business Round-Up with Vicki Jones & John Maddy Brought to you in association with the Glamping Industries Trade Association (GITA), this is your go-to podcast for all things glamping. Join Vicki and John as they dive into the latest industry trends, real stories from the field, expert interviews, and behind-the-scenes tips to help you grow your glamping business. Whether you’re just starting out or a seasoned site owner, this weekly round-up is your essential guide to making it in the wild world of glamping. 

Information

  • Creator
    Vicki Jones and John Maddy
  • Years Active
    2025 - 2026
  • Episodes
    13
  • Rating
    Clean
  • Copyright
    © 2026 The Glamping Business Round Up
  • Show Website
    The Glamping Business Round Up