The Rec Room

Traction Rec
  • 5.0 (1)
  • TECHNOLOGY
  • UPDATED MONTHLY

Welcome to The Rec Room — The AI Generated podcast that takes you behind the scenes of the people, passion, and technology driving the world of community and recreation within Traction Rec. This is a new innovated way our team is using AI to make our work better! From frontline staff to industry leaders, we’re sharing real stories, smart strategies, and the tools that help non-profits and organizations thrive. If you’re all about building stronger communities and creating exceptional member experiences, you’re in the right place. Let’s talk rec!

Episodes

  1. Episode 11 - A Smarter Way to Get Help: The Community Support Agent

    12/15/2025

    Episode 11 - A Smarter Way to Get Help: The Community Support Agent

    In Episode 11, Jordan and Maya are diving into one of the biggest evolutions to hit the Traction Rec user Community. The launch of our Community Support Agent (CSA), an always-available, AI-powered assistant built directly on Salesforce Agentforce - available to all of our customers now! This episode unpacks how the CSA is transforming the way your organizations access help, find answers, and keep your teams confident and moving forward. From step-by-step instructions to personalized guidance and case support, the CSA brings instant, 24/7 assistance right inside the online Traction Rec Community. We’ll walk through the core design principles behind the agent, the outcomes organizations are already seeing, and real-world examples of how the CSA clears bottlenecks, reduces time spent searching through documentation, strengthens adoption, and accelerates onboarding for new staff. You’ll also hear what early users are saying! From “it feels like having a coach” to “this has become my go-to tool”, and get a glimpse into what’s powering this behind the scenes, including Agentforce,and the Salesforce Einstein Trust Layer. Whether you’re a seasoned power user or just getting started with Traction Rec, this episode will help you imagine the possibilities: ✔️ Instant answers ✔️ Personalized steps ✔️ Guided workflows ✔️ Secure, permission-aware support ✔️ A knowledgeable assistant available anytime, anywhere If you’re curious about how the Community Support Agent can support your organization’s mission and momentum, tune in and let’s explore it together. Don’t forget to engage in our community slack channels! Need access? Reach out to engagement@tractionrec.com Tune in, laugh with us, and get the inside scoop on what’s next!

    5 min
  2. Episode 10 - Camp Readiness!

    11/12/2025

    Episode 10 - Camp Readiness!

    Summer camp may have just wrapped up, but planning for next year starts now! In this milestone Episode 10, hosts Jordan Williams and Maya Patel dive into Camp Readiness with Traction Rec. Exploring the tools and features that help organizations build better, more efficient camp experiences. From cloning programs and grouping campers to self-serve registrations, AI-powered support, and real-time dashboards, they break down how Traction Rec makes camp prep seamless for staff and families alike. Tune in for practical tips, fun memories, and fresh ideas on how to make your next camp season your easiest (and best) one yet! Don’t forget to engage in our community slack channels! Need access? Reach out to engagement@tractionrec.com Tune in, laugh with us, and get the inside scoop on what’s next!

    8 min
  3. Episode 9 - Reporting and Dashboards in Traction Rec

    09/16/2025

    Episode 9 - Reporting and Dashboards in Traction Rec

    In this episode, we dive into one of Traction Rec’s strongest tools: Reports & Dashboards. Discover how organizations are saving time, unlocking insights, and making smarter decisions with real-time data. Plus, learn about our Reporting Add-On Package, an optional add on featuring over 300 pre-built reports covering finance, programs, camp rosters, and more - so you’re never starting from scratch. Learn all abouthow your team can move from spreadsheets to strategy.   Don’t forget to engage in our community slack channels! Need access? Reach out to engagement@tractionrec.com Tune in, laugh with us, and get the inside scoop on what’s next!

    5 min
  4. Episode 8 - A Sneak Peek at Automated Billing!

    08/22/2025

    Episode 8 - A Sneak Peek at Automated Billing!

    Buckle up, friends -  Automated Billing is coming very soon and its about to make your life way easier (and your cash flow way happier ). As summer winds down, Traction Rec is turning up the heat with a powerful new feature that lets you run billing on your schedule (& does the heavy lifting for you). Whether you’re collecting for memberships, programs, or childhood activities, We’ve got your back! In Episode 8, Jordan and Maya pull back the curtain to give you an exclusive sneak peek at Traction Rec’s next big feature release! In this episode: Why “Set it and Forget it” might be your new mantra. How to recover revenue from those pesky declined payments. Error management that won’t stop the whole show. Scheduling magic so you can skip weekends and holidays. It’s efficient. It’s flexible. It’s like your billing system just got a personality upgrade.  Don’t forget to engage in our community slack channels! Need access? Reach out to engagement@tractionrec.com Tune in, laugh with us, and get the inside scoop on what’s next!

    12 min
  5. Episode 7 - Support at Traction Rec - Always in Your Corner

    07/15/2025

    Episode 7 - Support at Traction Rec - Always in Your Corner

    At Traction Rec, support isn't a department….it’s a mindset. In this episode of The Rec Room, we’re spotlighting how our commitment to community and customer success goes way beyond the standard. From onboarding to optimization, you’ll hear how we wrap our arms around every customer through programs like monthly meetups, engaging webinars, user conferences, self-serve resources, and even a lively peer-driven Slack community. Midway through, we unveil an exciting new offering: Success+ - a premium layer of support designed for those moments when you need extra hands and expert guidance. Whether you're short-staffed, onboarding a new admin, or just want to move faster, Success+ gives you access to a dedicated Success Specialist who can dive deep into configuration and admin tasks, all without the red tape. Tune in to hear how Traction Rec is redefining customer support - and how Success+ is helping organizations keep momentum strong through every season. Don’t forget to engage in our community slack channels! Need access? Reach out to engagement@tractionrec.com Tune in, laugh with us, and get the inside scoop on what’s next!

    12 min
  6. Episode 6 - Sibling Discounts

    06/09/2025

    Episode 6 - Sibling Discounts

    It’s finally here! One of the most requested features has officially dropped: Sibling Discounts! This flexible, intuitive discounting option went live in April, and it's already making waves. In this episode of The Rec Room, Jordan and Maya are diving into everything you need to know about tiered household discounts. Whether it's two kids in swim lessons or a whole family registering for yoga, this new feature makes it easier than ever to apply automatic discounts based on how many members from the same household sign up for the same course. Making it financially easier for your members to participate in your facility courses.  We'll break down how it works, share real-life examples, and highlight why this feature isn’t just for siblings, or just for kids. Plus, learn how to get started and where to find all the setup resources you’ll need. It’s a big win for busy parents, household flexibility, and streamlined operations Don’t forget to engage in our community slack channels! Need access? Reach out to engagement@tractionrec.com Tune in, laugh with us, and get the inside scoop on what’s next!

    5 min

  7. 05/09/2025

    Episode 5 - Click to Cancel

    Let’s be real, canceling a subscription or membership should be easy, but we’ve all been trapped in a never-ending loop of “Are you sure you want to cancel?”. Enter the FTC’s Click to Cancel regulation (July 14th is the compliance deadline! - Previously May 14th), and more importantly, enter Jordan and Maya, who break it all down in this episode of The Rec Room. Not only do they make sense of the new rule (without putting us to sleep), but they also dish out the good news: Traction Rec has made compliance a breeze. With three different cancellation options, your staff and members get a frustration-free experience. Jordan and Maya keep things engaging, informative, and surprisingly fun. Whether you geek out over policy changes (no judgment) or just want to make life easier for your team, this short episode is well worth a listen. Don’t forget to engage in our community slack channels! Need access? reach out to engagement@tractionrec.com Tune in, laugh with us, and get the inside scoop on what’s next!

    5 min
  8. Episode 4 - Traction Rec's AI Registration Assistant

    04/16/2025

    Episode 4 - Traction Rec's AI Registration Assistant

    The future of member service is here! In this episode, Jordan and Maya introduce Agentforce—Traction Rec’s always-on AI Personal Registration Agent built in partnership with Salesforce. Designed for YMCAs, JCCs, and community centers, Agentforce empowers members to register faster, get real-time answers, and engage with you 24/7. Tune in to learn how this purpose-built agent is transforming member experiences, reducing front desk load, and making registration smarter and more inclusive. It’s not just AI…it’s your AI, tailored to your community. Checkout Traction Rec’s Listing in the SF App Exchange Here: https://appexchange.salesforce.com/appxListingDetail?listingId=7edf2fdf-cdf3-40c8-8b42-f707306f824e&channel=recommended  Have questions? engagement@tractionrec.com

    5 min
  9. Episode 3 - The New Finance Experience

    03/06/2025

    Episode 3 - The New Finance Experience

    In this episode of The Rec Room, Jordan and Maya dive into everything finance that got a major glow-up in Version 60 — and trust us, there’s a lot! From streamlined transaction history to smarter billing schedules and future payments, Traction Rec has made managing finances easier, clearer, and more efficient. Get up to speed on all the updates and have some fun along the way — because who knew finance could be this exciting? Tune in and join the conversation!   Dont forget to engage in our community slack channels! Don't forget to engage in our community slack channels! Need access? reach out to engagement@tractionrec.com Tune in, laugh with us, and get the inside scoop on what’s next!

    6 min
  10. Episode 2 - The New Payment Page

    03/06/2025

    Episode 2 - The New Payment Page

    Welcome to The Rec Room!  In this episode of The Rec Room, Jordan and Maya dive into Traction Rec’s new Payment Page — a sleek update designed to boost performance and user experience. They’ll explore what’s new and exciting, review current limitations, and highlight their favorite features. Grab your headphones and get ready for TREC60! Don't forget to engage in our community slack channels! Need access? reach out to engagement@tractionrec.com Tune in, laugh with us, and get the inside scoop on what’s next!

    5 min
  11. Episode 1 - The Welcome Center

    03/06/2025

    Episode 1 - The Welcome Center

    Welcome to The Rec Room — Traction Rec’s exclusive, private AI generated podcast just for our amazing customers!  In our very first episode, your AI hosts Jordan Williams  and Maya Patel take you on a fun ride through the brand-new Welcome Center app. They’ll share their favorite features, real-world use cases, and why this is a total game-changer. Tune in, laugh with us, and get the inside scoop on what’s next! Don't forget to engage in our community slack channels! Need access? reach out to engagement@tractionrec.com.    Link to Promo Video  https://www.youtube.com/watch?v=se96Vlr5cyU  Link to Knowledge Base: https://success.tractionrec.com/s/article/Overview-Of-The-Welcome-Center-App

    7 min
  12. Episode 0 - Welcome to The Rec Room

    SEASON 1 TRAILER

    Episode 0 - Welcome to The Rec Room

    Welcome to The Rec Room — Traction Rec’s exclusive Artificial Intelligence podcast just for our amazing community! This is your go-to spot for all the latest product updates, feature deep dives, and real-world use cases — all delivered in a fun, fresh, and easy-to-digest format. Hosted by the AI Generated dynamic duo Jordan Williams (tech-savvy, quick-witted, and always ready to geek out) and Maya Patel (warm, community-loving, and passionate about building connections), The Rec Room keeps you in the know and part of the conversation. Tune in, stay informed, and get excited — there’s so much more to come! Don't forget to engage in our community slack channels! Need access? reach out to engagement@tractionrec.com

    1 min

Trailer

About

Welcome to The Rec Room — The AI Generated podcast that takes you behind the scenes of the people, passion, and technology driving the world of community and recreation within Traction Rec. This is a new innovated way our team is using AI to make our work better! From frontline staff to industry leaders, we’re sharing real stories, smart strategies, and the tools that help non-profits and organizations thrive. If you’re all about building stronger communities and creating exceptional member experiences, you’re in the right place. Let’s talk rec!

Information

  • Creator
    Traction Rec
  • Years Active
    2K
  • Episodes
    12
  • Rating
    Clean
  • Copyright
    © 2025
  • Show Website
    The Rec Room