Business Unscripted - Triumph Business Solutions

Triumph Business Solutions
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Welcome to Business Unscripted, the podcast where real business conversations happen. Hosted by Dave Worden, founder of Triumph Business Solutions, this podcast dives into the raw, unfiltered realities of running and growing a business. Each episode explores the struggles, strategies, and accountability moments that shape the journey of entrepreneurs and business owners. With a mix of solo episodes, co-host partners, and guest appearances from other business owners, Business Unscripted offers diverse perspectives and actionable insights. Whether you're navigating challenges, seeking strategies, or just looking for honest conversations about business, this podcast has something for you. Join us weekly as we tackle the unscripted moments that define success, all while fostering accountability and connection with our listeners. Subscribe now and follow Business Unscripted for stories, strategies, and actionable insights that will inspire your own business journey. New episodes drop every Friday!

  1. FEB 20

    From Overreacting To Overdelivering Through Better Tools

    Ever notice how fast “I’m sorry, we’ll make it right” flies out when something slips? We dig into why that reflex can quietly undermine reliability—and how a simple pause flips the script. By confirming expectations, asking neutral questions, and separating process failures from people failures, we turn tense client moments into trust-building conversations. You still make it right, but you do it with context and a stronger partnership. From there, we roll up our sleeves with practical ways to use AI without losing your voice. Think tight, human-led prompts that draft clear emails and follow-ups, with you doing the final pass for tone and accuracy. We share a 10-80-10 workflow, tips for keeping messages concise, and when to move details into a linked doc instead of a long email. If instant messaging is your battlefield, consider quick audio notes so intent and warmth carry through. We also get hands-on with building internal tools that save real hours. You don’t need a dev team to turn four clunky spreadsheets into a single, useful dashboard. We talk through shipping a V1 fast, resisting rabbit holes, and using Google AI Studio to prototype working apps you can later wire to live data. On the knowledge side, Gems in Gemini let you connect to Google Docs and Sheets so your AI pulls fresh info every time—perfect for HR memos, SOPs, or financial trackers—with permission controls that keep sensitive files safe. The throughline is simple: pause before you apologize, verify before you fix, and let smart tools handle the grind while you lead. Start with one AI-drafted follow-up, one mini-dashboard, or one Gem tied to a living document. Ship it, learn, iterate. If this sparked ideas—or a strong opinion—tap follow, share it with a friend who needs fewer 800-word emails, and leave a review telling us the first workflow you’ll automate. Send a text Visit www.triumphbusinesssolutions.pro to learn more about our services and our Profit First Cash Clarity Programs. Learn more about Triumph Business Solutions www.triumphbusinesssolution.pro Receive a Complimentary Business Stability Snapshot and see how your business stacks up again 100,000+ successful businesses. https://triumphbusinesssolutions.pro/triumph-assessment Schedule a 30-Minute Cash Clarity Conversation - Guaranteed Value or full refund - $97: https://stan.store/TriumphBusinessSolutions ​​Want to be a guest on the podcast? Register for a future episode here: https://calendar.triumphbusinesssolutions.pro/businessunscriptedguest

    1h 8m

  2. 18H AGO

    KPIs, Coffee, And Keeping Your Rockstars Happy

    A single unhappy-face emoji from a client could have torched months of work. Instead, we hit pause, swapped the keyboard for a 5‑minute voice note, and unlocked what was really going on at home and in the business. That one choice—time and tone over speed and defensiveness—sparked a bigger conversation about leading humans through messy seasons. We dig into practical leadership moves you can use today: how KPIs act as a compass, not a cage; why “rocks” and “rockstars” need different lanes, rewards, and growth paths; and how stay interviews beat exit interviews by catching friction early. We share simple rituals that create outsized impact—surprise coffees on rough days, monthly team lunches where business talk is banned, and quick check-ins that make people feel seen. These gestures don’t cost much, but they build trust, which powers accountability and performance. We also sharpen the language of leadership. Text loses tone; voice and video return it. Upgrade your stand-ups from status reports to support by asking: How did yesterday feel? What’s essential today? What can I provide to help? Pair that with lightweight assessments so you can tailor communication to each person’s style. If you manage one employee or twenty, clarity plus empathy is the multiplier. When conflict hits, breathe, gather context, and choose the channel that carries your intent. If you’re growing a business while juggling family, deadlines, and the unexpected, this conversation brings both strategy and calm. Expect takeaways on client communication, KPI design, team structure, leadership habits, and culture-building you can apply immediately. Subscribe, share with a fellow owner, and tell us: what small ritual has made the biggest difference for your team? Send a text Visit www.triumphbusinesssolutions.pro to learn more about our services and our Profit First Cash Clarity Programs. Learn more about Triumph Business Solutions www.triumphbusinesssolution.pro Receive a Complimentary Business Stability Snapshot and see how your business stacks up again 100,000+ successful businesses. https://triumphbusinesssolutions.pro/triumph-assessment Schedule a 30-Minute Cash Clarity Conversation - Guaranteed Value or full refund - $97: https://stan.store/TriumphBusinessSolutions ​​Want to be a guest on the podcast? Register for a future episode here: https://calendar.triumphbusinesssolutions.pro/businessunscriptedguest

    1h 25m

  3. FEB 13

    From AI Hype To Human-Centered Productivity With Notebook LM

    Want proof that AI can boost your workflow without killing your voice? We get practical about using Notebook LM to build a “business brain” powered by your own sources—PDFs, YouTube transcripts, proposals, SOPs, and Google Docs—so outputs stay grounded and useful instead of generic. We start with the human side: why live, unscripted content still builds trust in a sea of AI sameness, and where automation should live behind the scenes to sharpen your ops, sales prep, and client experience. Then we go hands-on. We show how Audio Studio turns documents into short Briefs for quick client recaps, longer Deep Dives that surface blind spots, and interactive conversations you can jump into mid-play to steer the narrative. We break down how to set Custom Instructions, save great chats as Notes, and promote those Notes to Sources so your plans and playbooks become part of the knowledge base. From there, we generate Video Overviews for proposal summaries, Slide Decks for clean presentations, and Infographics—branded to your hex codes—for proposals, social posts, and onboarding. We also touch Mind Maps for scoping phases, Reports for financial storytelling, and Data Tables that translate concepts into actionable task flows. Training gets a lift too. Flashcards and Quizzes help your team learn new products, SOPs, and client specifics faster, while a custom Gemini chat attached to your notebook (plus a live Google Doc for FAQs) gives staff a safe, always-fresh assistant without editing rights. Along the way we share tips for removing watermarks in Canva, syncing Google Docs with the Cortex extension, and working within free daily limits. The result is a toolkit that keeps your content human while letting AI carry the setup and structure. If you’re ready to turn scattered docs into a reliable, searchable, and speakable knowledge base, this walkthrough is for you. Subscribe for more no-fluff workflows, share this with a teammate who needs better prep, and drop your use case or question—we’ll tackle it in a future show. Send a text Visit www.triumphbusinesssolutions.pro to learn more about our services and our Profit First Cash Clarity Programs. Learn more about Triumph Business Solutions www.triumphbusinesssolution.pro Receive a Complimentary Business Stability Snapshot and see how your business stacks up again 100,000+ successful businesses. https://triumphbusinesssolutions.pro/triumph-assessment Schedule a 30-Minute Cash Clarity Conversation - Guaranteed Value or full refund - $97: https://stan.store/TriumphBusinessSolutions ​​Want to be a guest on the podcast? Register for a future episode here: https://calendar.triumphbusinesssolutions.pro/businessunscriptedguest

    1h 18m

  4. FEB 6

    Profit That Actually Hits The Bank

    The fastest way to lose money is to chase revenue without guarding your margins. We sat down with Mark Stiles—CPA, CEO of MAS CPA, and former D1 basketball captain—to unpack a no-fluff playbook for trades and service owners who want cash in the bank, not vanity metrics. From discipline learned on the court to discipline in your books, Mark shows how small, repeatable wins compound into durable profit. We start where most owners feel it first: the bank balance. You’ll learn how to build profit-first habits that actually stick, separate accounts to mirror reality, and celebrate quarterly wins to keep the team bought in. We get tactical on entity structure too—when an S‑Corp election makes sense, how it shifts self-employment taxes, and why timing matters. Then we zoom into the numbers that decide your fate: gross margin, CAC, SG&A, and the expense runway. If your strike rate is sky-high, your pricing is likely off; we walk through buffers, benchmarks, and phased increases that protect client relationships while you reclaim profit. AI isn’t a threat here—it’s capacity. Treat it like a smart intern today and an agent tomorrow, offloading prep and repeatable work so you can step into reviewer and advisor roles. We share how firms can package bookkeeping, tax, and advisory for maximum client impact, and how owners can negotiate vendors, trim shiny-tool bloat, and use rewards responsibly. The thread through it all is strategy built on constructive conflict: get smart people in the room, debate the plan, and commit. If you’re the smartest person there, find a new room. Ready to price for reality, lead with numbers, and keep more of what you earn? Hit play, subscribe for more candid business breakdowns, and leave a review with the one change you’ll make to protect your margins this quarter. Send a text Visit www.triumphbusinesssolutions.pro to learn more about our services and our Profit First Cash Clarity Programs. Learn more about Triumph Business Solutions www.triumphbusinesssolution.pro Receive a Complimentary Business Stability Snapshot and see how your business stacks up again 100,000+ successful businesses. https://triumphbusinesssolutions.pro/triumph-assessment Schedule a 30-Minute Cash Clarity Conversation - Guaranteed Value or full refund - $97: https://stan.store/TriumphBusinessSolutions ​​Want to be a guest on the podcast? Register for a future episode here: https://calendar.triumphbusinesssolutions.pro/businessunscriptedguest

    1h 24m

  5. JAN 30

    From Chaos To Control: Building Profitable Trade Businesses

    If profit keeps slipping through your fingers, you don’t have a sales problem—you have a visibility problem. We sit down with James Landot of JNL Consulting Group, a builder-turned-operator who has scaled, merged, restarted, and ultimately found freedom by mastering the unglamorous work: clean financials, clear pricing, and consistent operations. His story moves from mowing at 12 to running multi-million-dollar teams, burning out under growth, and then rebuilding with simple, durable systems that put profit and time back on the calendar. We get specific about the number that changes everything: gross profit margin. James explains why GP is the first checkpoint for every quote, how miss-categorized costs destroy decisions, and how to fix your P&L so it finally tells the truth. We break down scope control using good, better, best instead of discounting, and show how to align overhead, capacity, and production rates so your goals survive contact with the job site. You’ll hear real production metrics from the field and why focusing on realized margin beats chasing vanity revenue. Then we shift to cash management and the Profit First mindset. Paying yourself weekly isn’t a luxury; it’s a discipline that forces smarter operating spend. We cover owner pay for S corps, tax planning, and how AI is reshaping bookkeeping from data entry to real advisory. Finally, we map the customer journey and show how knowledge transfer—SOPs, checklists, and simple training—removes you as the bottleneck. With voice-to-text and AI, you can document one process a day and build a scalable playbook in weeks, not years. Expect practical steps you can implement today: set a GP target, price to hit it, allocate cash on a cadence, and write the first SOP that frees an hour this week. If you’re ready to swap chaos for clarity and grow net profit before top line, this conversation is your blueprint. Subscribe, share with a fellow owner who needs it, and leave a review to help more builders find the tools to win without burning out. Send a text Visit www.triumphbusinesssolutions.pro to learn more about our services and our Profit First Cash Clarity Programs. Learn more about Triumph Business Solutions www.triumphbusinesssolution.pro Receive a Complimentary Business Stability Snapshot and see how your business stacks up again 100,000+ successful businesses. https://triumphbusinesssolutions.pro/triumph-assessment Schedule a 30-Minute Cash Clarity Conversation - Guaranteed Value or full refund - $97: https://stan.store/TriumphBusinessSolutions ​​Want to be a guest on the podcast? Register for a future episode here: https://calendar.triumphbusinesssolutions.pro/businessunscriptedguest

    1h 3m

  6. JAN 23

    Stop Competing On Price And Start Designing Offers That Clients Can’t Ignore

    Growth doesn’t come from doing more of the same. We dig into practical ways owners can scale without burning out: small, strategic acquisitions that add customers and hard-to-hire talent, offer refreshes that revive demand, and AI workflows that turn slow, manual tasks into fast, repeatable wins. Along the way we challenge comfort zones—stop chasing bigger for the sake of bigger, and start designing win win deals with owner financing, earnouts, and smart protections that align incentives and preserve relationships. We also unpack why differentiation beats discounting. If your offer hasn’t evolved in a year, it’s probably decayed. We show how to rename tiers, bundle outcomes, and roll prior investments into the next level so the upsell feels like progress, not pressure. By mapping the client journey on day one, your next step becomes obvious and welcomed. In sales, we shift from pushing features to widening the value gap—quantifying the cost of staying put and the upside of change—so price becomes a reflection of outcomes, not a hurdle. AI takes center stage with a real case: reconciling hundreds of ledger lines to daily bank totals using ChatGPT, then scaling the method to months in hours. We preview Notebook LM for instant quizzes, flashcards, and slide decks from a single document—perfect for onboarding and sales enablement. The broader theme is leverage: delegate $20 tasks when your time is worth $150, prune clients that drain margin, and pursue projects that match your true unit economics. Top line vanity is loud; gross margin reality pays the bills. Subscribe, share this with a fellow owner who needs a nudge, and tell us the one change you’ll make this week. Your next leap starts with a better question and a bolder offer. Send a text Visit www.triumphbusinesssolutions.pro to learn more about our services and our Profit First Cash Clarity Programs. Learn more about Triumph Business Solutions www.triumphbusinesssolution.pro Receive a Complimentary Business Stability Snapshot and see how your business stacks up again 100,000+ successful businesses. https://triumphbusinesssolutions.pro/triumph-assessment Schedule a 30-Minute Cash Clarity Conversation - Guaranteed Value or full refund - $97: https://stan.store/TriumphBusinessSolutions ​​Want to be a guest on the podcast? Register for a future episode here: https://calendar.triumphbusinesssolutions.pro/businessunscriptedguest

    1h 9m

  7. JAN 9

    From “Impossible” To Profit: Effort, Clean Books, And A Calendar That Works

    Tired of hearing “it’s impossible” when what’s really missing is effort, clarity, and a calendar that holds the line? We zoom in on three levers that change the trajectory of a small business: fixing your books so your gross margin tells the truth, protecting daily outreach time so the pipeline never runs dry, and shifting your mindset from excuses to action. We start with a personal story that reframes “impossible” as a choice about effort. From there, we get practical with finance. If direct labor, materials, or project-based contractors are buried in operating expenses, your gross profit is a mirage—and so are your pricing and ad budgets. We walk through a real client example where reclassifying COGS dropped the gross margin from 95% to 59%, revealing overspend on acquisition and pointing to clearer decisions: raise prices, trim campaigns, or rebalance offers. With accurate COGS vs OpEx, you can actually use lifetime value, CAC, and that 3–4x golden ratio to grow without bleeding cash. Next, we tackle time. “No time” often means misaligned time. We lay out a simple system: two hours of outreach, six days a week, broken into manageable sprints, anchored by the Triumph 30—finish the one task that makes today a win before anything else. Outreach isn’t spam; it’s value-first conversation. Comment thoughtfully, answer questions in groups, make helpful introductions, and become the connector your network trusts. Warm partner referrals slash the 40–50 touch points that cold prospects often require, so you can shorten cycles and close with less friction. To keep content moving, we share how Canva streamlines social assets, overlays, and light branding without a design team. If you’re ready to replace wishful thinking with repeatable steps—clean books, consistent outreach, and a calendar that protects revenue work—this conversation is your blueprint. Subscribe for more straight talk on margins, pricing, and pipeline, share this with a business owner who needs a push, and leave a review to tell us the one change you’ll make this week. NOTE: There will be no live episode next week as we are expecting our Baby Girl but we will be returning for a live show on January 23rd, 2026.  Send a text Learn more about Triumph Business Solutions www.triumphbusinesssolution.pro Receive a Complimentary Business Stability Snapshot and see how your business stacks up again 100,000+ successful businesses. https://triumphbusinesssolutions.pro/triumph-assessment Schedule a 30-Minute Cash Clarity Conversation - Guaranteed Value or full refund - $97: https://stan.store/TriumphBusinessSolutions ​​Want to be a guest on the podcast? Register for a future episode here: https://calendar.triumphbusinesssolutions.pro/businessunscriptedguest

    51 min

  8. JAN 2

    Emotion Drives Sales, Systems Sustain Success

    If your business goals feel vague, this conversation turns them into a roadmap. We kick off 2026 by getting brutally clear on profitability, focus, and the systems that make growth repeatable. You’ll hear how to tag services in your accounting, spot the “popular but losing money” offer, and redirect resources to the winners. Then we tackle the silent killer of conversions: vague website messaging. We show how to write copy that meets your client’s emotional state—stress, overwhelm, cash flow anxiety—while pushing a crisp next step. No buzzwords. No fluff. Just outcomes and action. From there, we dive into the tool stack that keeps your outreach consistent. A capable CRM can centralize contacts, pipelines, proposals, signatures, landing pages, funnels, and automations so you stop juggling apps and start building momentum. We break down a simple 12-week nurture sequence with a smart cadence of soft and hard CTAs, why plain-text emails often perform best, and how to test automations without breaking live campaigns. Scaling matters too: choose platforms that won’t punish you with per-user pricing as your team grows, and avoid migrations that waste months. AI becomes a power tool when you prompt it well. We share practical frameworks to get useful outputs—set roles, define audiences, give constraints, and ask for critique. Use dictation to turn brain-dumps into calendars, SOPs, and drafts you can refine. AI won’t replace your judgment, but it will accelerate the tedious parts: data parsing, meeting notes, and first drafts. The final thread ties it all together—small daily actions compound into big wins. If you can commit to one percent better each day, your pipeline, copy, and systems will look entirely different by year-end. Subscribe, share this with a fellow builder, and drop your questions or topics you want us to unpack next. Want the discounted bsavvy.io CRM link and 14-day trial with onboarding? Reach out and we’ll get you set up. Send a text Visit www.triumphbusinesssolutions.pro to learn more about our services and our Profit First Cash Clarity Programs. Learn more about Triumph Business Solutions www.triumphbusinesssolution.pro Receive a Complimentary Business Stability Snapshot and see how your business stacks up again 100,000+ successful businesses. https://triumphbusinesssolutions.pro/triumph-assessment Schedule a 30-Minute Cash Clarity Conversation - Guaranteed Value or full refund - $97: https://stan.store/TriumphBusinessSolutions ​​Want to be a guest on the podcast? Register for a future episode here: https://calendar.triumphbusinesssolutions.pro/businessunscriptedguest

    1h 17m
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About

Welcome to Business Unscripted, the podcast where real business conversations happen. Hosted by Dave Worden, founder of Triumph Business Solutions, this podcast dives into the raw, unfiltered realities of running and growing a business. Each episode explores the struggles, strategies, and accountability moments that shape the journey of entrepreneurs and business owners. With a mix of solo episodes, co-host partners, and guest appearances from other business owners, Business Unscripted offers diverse perspectives and actionable insights. Whether you're navigating challenges, seeking strategies, or just looking for honest conversations about business, this podcast has something for you. Join us weekly as we tackle the unscripted moments that define success, all while fostering accountability and connection with our listeners. Subscribe now and follow Business Unscripted for stories, strategies, and actionable insights that will inspire your own business journey. New episodes drop every Friday!

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