Tokeet Podcast

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Welcome to Tokeet’s Podcast — your trusted source for insights, trends, and strategies shaping the vacation rental industry. Each episode features expert interviews, data-driven analysis, and practical tips to help property managers grow their businesses, improve guest experiences, and stay ahead in a rapidly evolving market. Whether you're new to short-term rentals or managing a large portfolio, tune in to stay informed and inspired. podcast.tokeet.com

  1. The Channel Manager Upgrade: Moving from TV3 to Advanced CM

    2D AGO

    The Channel Manager Upgrade: Moving from TV3 to Advanced CM

    In this episode, Igor Balnozan breaks down the move from TV3 to Advanced CM and explains what the upgrade actually means for daily operations. This is not a new product purchase or a risky migration. It’s the same account; same data, and same login, with a more consolidated workflow. We walk through channel management, unified inbox, automations, task coordination, payments, and AI-driven operations. The focus is practical: fewer tabs, fewer handoffs, clearer control. If your channel manager needs to do more than sync calendars, this episode outlines the next step. Key Takeaways: ✅ Same login and data; no disruption to reservations or channel connections ✅ Rates and availability managed directly from a unified calendar view ✅ Unified Inbox keeps messages, booking details, invoices, and tasks in one screen ✅ Autopilot automates pre-arrival, check-in, and lifecycle messaging✅ AI can convert guest issues into structured incidents and actionable tasks Related Links: Company: https://www.tokeet.com/ Blogs: https://www.tokeet.com/blog/ Blog: Vacation Rental Channel Manager Upgrade You Already Pay For 👉https://blog.tokeet.com/vacation-rental-channel-manager-upgrade/ This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit podcast.tokeet.com

    18 min
  2. Airbnb Guest Review Strategy: Timing + Wording That Protects Your Rating

    FEB 23

    Airbnb Guest Review Strategy: Timing + Wording That Protects Your Rating

    Airbnb’s “blind” review system has rules on paper, and consequences in real life. In this episode, we break down the 14-day window, what to treat as your real timer, and when waiting actually helps. You’ll get simple timing rules, behavior-based review language, and a documentation habit that keeps you ready for disputes. The goal: honest reviews that feel routine, not risky. Key Takeaways: ✅ Use the first “leave a review” email as your true start time. ✅ Match your stars, text, and “would host again” so nothing conflicts. ✅ Write reviews as behaviors + impact, not personality judgments. ✅ Keep evidence on-platform so support sees the full context fast. Related Links: Company: https://www.tokeet.com/ Blogs: https://www.tokeet.com/blog/ Blog: Airbnb Guest Review Strategy to Protect Your Rating 👉https://blog.tokeet.com/airbnb-guest-review-strategy/ This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit podcast.tokeet.com

    23 min
  3. Unfair Guest Reviews: The 7-Rule Response Playbook

    FEB 16

    Unfair Guest Reviews: The 7-Rule Response Playbook

    Unfair guest reviews can hit your rating and your reputation, even when you did everything right. In this episode, we break down a 7-rule playbook for responding without sounding defensive. You’ll learn when to reply, what to correct, and how to keep it short so future guests trust your side of the story. We also cover when to escalate a review to the platform and how to prevent repeat situations. Key Takeaways: ✅ Wait before replying so your tone stays neutral ✅ Correct only 1–3 key facts future guests need. ✅ Close with what you did or changed—briefly ✅ Use templates and a unified inbox to keep replies consistent Related Links: Company: https://www.tokeet.com/ Blogs: https://www.tokeet.com/blog/ Blog: Unfair Guest Reviews? 7 Rules That Save Your Listing 👉 https://blog.tokeet.com/unfair-guest-reviews/ This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit podcast.tokeet.com

    17 min
  4. Airbnb Review Automation: How Hosts Stop Missing Reviews

    FEB 9

    Airbnb Review Automation: How Hosts Stop Missing Reviews

    Missed Airbnb reviews rarely happen on purpose. They slip through during busy turnover weeks and quietly impact trust, rankings, and conversions. In this episode, we break down how review automation works, where it makes sense, and where manual control still matters. The goal is consistency without losing judgment. Key Takeaways: ✅ Why missed reviews hurt visibility more than most hosts expect ✅ Which stays are safe to automate, and which are not ✅ How templates keep reviews consistent and on-brand ✅ Where to draw the line between automation and manual control Related Links: Company: https://www.tokeet.com/ Blogs: https://www.tokeet.com/blog/ Blog: Airbnb review automation: 5 steps to never miss a guest review 👉 https://blog.tokeet.com/airbnb-review-automation/ This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit podcast.tokeet.com

    16 min
  5. The 3-Star Booking Loop: How to Decline Risky Repeat Requests

    FEB 4

    The 3-Star Booking Loop: How to Decline Risky Repeat Requests

    A guest with a 3-star average requests to book, and the platform makes “no” feel costly. This episode breaks down a simple playbook to handle risk-based requests without getting pulled into long threads. You’ll learn how to decline neutrally, document fast, and use calendar controls to stop repeat requests. We also cover how to build an evidence packet if a guest keeps pushing. Key Takeaways: ✅ Use one neutral decline template and keep it consistent ✅ Screenshot rating + history immediately and log the thread ✅ Shift from conversation to calendar controls to end repeat requests ✅ Build an evidence packet before escalating to support Related Links: Company: https://www.tokeet.com/ Blogs: https://www.tokeet.com/blog/ This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit podcast.tokeet.com

    16 min
  6. Stop Begging for 5 Stars: The Guest Communication Fix That Protects Reviews

    FEB 2

    Stop Begging for 5 Stars: The Guest Communication Fix That Protects Reviews

    Guests rate like hotels. Platforms grade like math, and that mismatch creates review drama. In this episode, we break down why rating “explainer” signs can backfire and quietly reduce reviews. You’ll get a simple 3-step communication workflow to catch issues early: expectations, a 24-hour check-in, and a private feedback close. We also cover how a unified inbox (like AdvanceCM) helps teams run this consistently across channels. Key Takeaways: ✅ Rating lectures create pressure; pressure lowers trust and review volume ✅ The 24-hour check-in is the highest-impact moment to intercept issues ✅ Set expectations early to prevent “surprise” 4-star reviews tied to quirks ✅ Close with private feedback so minor notes don’t become public warnings Related Links: Company: https://www.tokeet.com/ Blogs: https://www.tokeet.com/blog/ This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit podcast.tokeet.com

    18 min
  7. Early Checkout Refunds: The 5-Step Policy Hosts Can Actually Enforce

    JAN 30

    Early Checkout Refunds: The 5-Step Policy Hosts Can Actually Enforce

    Early checkout requests can turn into last-minute refund debates fast. In this episode, we break down a 5-step policy you can set once and apply consistently. We cover baseline rules, exceptions, guest-facing wording, and what to say when a guest pushes back. You’ll also hear how to turn the policy into a simple workflow so you’re not rewriting your stance in every chat. Key Takeaways: ✅ Choose a baseline rule: strict, rebook-to-refund, or future credit ✅ Define exceptions early and set a travel insurance stance ✅ Use plain-language wording guests see before booking ✅ Keep short scripts ready for common scenarios, including review pressure Related Links: Company: https://www.tokeet.com/ Blogs: https://www.tokeet.com/blog/Blog: Early Checkout Refund Policy for Hosts in 5 Clear Steps 👉https://blog.tokeet.com/early-checkout-refund-policy-hosts/ This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit podcast.tokeet.com

    16 min
  8. The $20 Pet Fee Mistake That Breaks Your SOPs

    JAN 26

    The $20 Pet Fee Mistake That Breaks Your SOPs

    A guest mentions they’re bringing a dog, yet the reservation shows no pet. That’s not a small fee slip; it’s a clarity, protection, and consistency issue. In this episode, we share the simple Confirm → Request → Document workflow that removes awkward back-and-forth and keeps everything clean inside the platform thread. You’ll leave with practical scripts and timing so pet stays stay standardized. ✅ A missing pet fee is a process problem, not a pricing one ✅ Use Confirm → Request → Document to keep enforcement consistent ✅ Address pet disclosures immediately, not at check-in week ✅ Keep all pet rules + fee approval inside the platform thread Related Links: Company: https://www.tokeet.com/ Blogs: https://www.tokeet.com/blog/ This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit podcast.tokeet.com

    16 min
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About

Welcome to Tokeet’s Podcast — your trusted source for insights, trends, and strategies shaping the vacation rental industry. Each episode features expert interviews, data-driven analysis, and practical tips to help property managers grow their businesses, improve guest experiences, and stay ahead in a rapidly evolving market. Whether you're new to short-term rentals or managing a large portfolio, tune in to stay informed and inspired. podcast.tokeet.com

Information

  • Creator
    Tokeet
  • Years Active
    2025 - 2026
  • Episodes
    127
  • Rating
    Clean
  • Copyright
    © Tokeet Inc.
  • Show Website
    Tokeet Podcast