Future Proof: Building the Future of Mortgage Banking

Melissa Langdale & James Duncan
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This podcast is on a mission to prepare the industry for the Future of Mortgage Banking. 

  1. MAR 13

    Future Proof: The Future of Source Data

    Send a text One of the biggest challenges mortgage lenders face in improving speed to close comes from the processes involved at the start.  Proper management of source data, and the ability to derive meaningful, reliable borrower content, is one of the keys to unlocking significant efficiency gains.  In this week's episode of our Future Proof series, Melissa and James dissect the discussion with industry veterans and Source Data Experts, Femi Ayi, EVP of Operational Intelligence at Revolution Mortgage, and Kirill Klokov, CEO at Truv. When you understand the nature of the problem posed by data collection processes, you get a better understanding of the solution needing to be solved.  Check out our latest great episode of the Future Proof series. To catch past episodes of either the Future Proof webinar or companion podcast, visit PraxisLendingSolutions.com/FutureProof. About Our Hosts: Melissa Langdale is the founder and CEO of Praxis Lending Solutions, a premier consulting firm focused on improving the operational efficiency and effectiveness for mortgage lenders. As an experienced mortgage industry veteran, she brings a unique approach to solving problems for her clients. If you’re interested in connecting with Melissa to discover how Praxis can help restructure and refine your Operational workflow, connect with her at PraxisLendingSolutions.com. James Duncan is the founder and Chief Marketing Strategist of Caelum Advisers. As the former Head of Marketing for more than a decade, James launched Caelum Advisers with the mission of transforming the perception of what great marketing strategy looks like in the mortgage industry. If you are a founder, executive, or head of marketing and want to find out how to tell a more compelling story and connect with your ideal client, visit CaelumAdvisers.com.

    41 min

  2. MAR 2

    Future Proof: The Loan Officer of the Future

    Send a text In a world where AI can handle the tasks, data, and follow‑up…will borrowers still trust you... or the bot? In this week's episode of our Future Proof podcast series, Melissa Langdale and James Duncan unpack the “Loan Officer of the Future” webinar with top producers Austin Lampson (Origin Point), Laura Locke (CrossCountry), and regional leader David Colgan (Movement Mortgage).  Our hosts explore where AI is actually driving production today... and where it absolutely shouldn’t.  From dialers and digital assistants to Laura’s AI-powered Salesforce ecosystem and David’s Copilot-driven workflows, you’ll hear how elite LOs are using technology to compress admin time, pre-approve faster, and deepen relationships instead of replacing them.  We also dig into TCPA and disclosure landmines around AI voice calls, plus practical ideas for turning AI expertise into real value for referral partners through live workshops and training.  If you’re a mortgage leader or originator trying to stay relevant, compliant, and human in an AI-heavy market, this conversation will help you separate shiny objects from tools that actually move units and margin. To register for the live Future Proof webinars, download past episodes, and hear all of the discussions, visit PraxisLendingSolutions.com/FutureProof. About Our Hosts: Melissa Langdale is the founder and CEO of Praxis Lending Solutions, a premier consulting firm focused on improving the operational efficiency and effectiveness for mortgage lenders. As an experienced mortgage industry veteran, she brings a unique approach to solving problems for her clients. If you’re interested in connecting with Melissa to discover how Praxis can help restructure and refine your Operational workflow, connect with her at PraxisLendingSolutions.com. James Duncan is the founder and Chief Marketing Strategist of Caelum Advisers. As the former Head of Marketing for more than a decade, James launched Caelum Advisers with the mission of transforming the perception of what great marketing strategy looks like in the mortgage industry. If you are a founder, executive, or head of marketing and want to find out how to tell a more compelling story and connect with your ideal client, visit CaelumAdvisers.com.

    48 min

  3. FEB 13

    Future Proof: The Future of Being Seen in AI Search

    Send a text The metric is not the goal.  That was the key foundation of our most recent conversation in our Future Proof webinar series.  In this week's episode, Melissa and James dissect a discussion around AI visibility and the strategies around how SEO fundamentals are evolving in our new reality. Our guest panelists were Alizabeth Leng-Barton, Co-Founder of RankWriters, and the Future Proof's production partner (and podcast co-host), James Duncan.  In today's podcast, Melissa and James run back through the discussion calling out the best insights and dive deep on how to prioritize AI discoverability, ways consumers are using AI to solve their problems, and strategies that companies can employ to stand the best chance at being recommended by AI platforms. To register for the live Future Proof webinars, download past episodes, and hear all of the discussions, visit PraxisLendingSolutions.com/FutureProof. About Our Hosts: Melissa Langdale is the founder and CEO of Praxis Lending Solutions, a premier consulting firm focused on improving the operational efficiency and effectiveness for mortgage lenders.  As an experienced mortgage industry veteran, she brings a unique approach to solving problems for her clients. If you’re interested in connecting with Melissa to discover how Praxis can help restructure and refine your Operational workflow, connect with her at PraxisLendingSolutions.com. James Duncan is the founder and Chief Marketing Strategist of Caelum Advisers.  As the former Head of Marketing for more than a decade, James launched Caelum Advisers with the mission of transforming the perception of what great marketing strategy looks like in the mortgage industry.   If you are a founder, executive, or head of marketing and want to find out how to tell a more compelling story and connect with your ideal client, visit About Our Hosts: Melissa Langdale is the founder and CEO of Praxis Lending Solutions, a premier consulting firm focused on improving the operational efficiency and effectiveness for mortgage lenders. As an experienced mortgage industry veteran, she brings a unique approach to solving problems for her clients. If you’re interested in connecting with Melissa to discover how Praxis can help restructure and refine your Operational workflow, connect with her at PraxisLendingSolutions.com. James Duncan is the founder and Chief Marketing Strategist of Caelum Advisers. As the former Head of Marketing for more than a decade, James launched Caelum Advisers with the mission of transforming the perception of what great marketing strategy looks like in the mortgage industry. If you are a founder, executive, or head of marketing and want to find out how to tell a more compelling story and connect with your ideal client, visit CaelumAdvisers.com.

    44 min

  4. JAN 31

    Future Proof: The Future of Responsible AI

    Send a text Defining and clarifying the gap between what AI can "do" versus what you need it to "solve" takes intentionality.  Strategic implementation of an AI solution for your business requires deep thinking around not just the problem you're trying to solve, but how to do so responsibly. In this week's episode, our hosts break down the interview with the mortgage industry's foremost expert on Responsible AI implementation, Brooke Anderson Thompkins, founder and CEO of Bridge AIvisory.  Listen in as Melissa Langdale and James Duncan break down a highly informative conversation with Brook To register for the live Future Proof webinars, download past episodes, and hear all of the discussions, visit PraxisLendingSolutions.com/FutureProof. About Our Hosts: Melissa Langdale is the founder and CEO of Praxis Lending Solutions, a premier consulting firm focused on improving the operational efficiency and effectiveness for mortgage lenders.  As an experienced mortgage industry veteran, she brings a unique approach to solving problems for her clients. If you’re interested in connecting with Melissa to discover how Praxis can help restructure and refine your Operational workflow, connect with her at PraxisLendingSolutions.com. James Duncan is the founder and Chief Marketing Strategist of Caelum Advisers.  As the former Head of Marketing for more than a decade, James launched Caelum Advisers with the mission of transforming the perception of what great marketing strategy looks like in the mortgage industry.   If you are a founder, executive, or head of marketing and want to find out how to tell a more compelling story and connect with your ideal client, visit CaelumAdvisers.com. About Our Hosts: Melissa Langdale is the founder and CEO of Praxis Lending Solutions, a premier consulting firm focused on improving the operational efficiency and effectiveness for mortgage lenders. As an experienced mortgage industry veteran, she brings a unique approach to solving problems for her clients. If you’re interested in connecting with Melissa to discover how Praxis can help restructure and refine your Operational workflow, connect with her at PraxisLendingSolutions.com. James Duncan is the founder and Chief Marketing Strategist of Caelum Advisers. As the former Head of Marketing for more than a decade, James launched Caelum Advisers with the mission of transforming the perception of what great marketing strategy looks like in the mortgage industry. If you are a founder, executive, or head of marketing and want to find out how to tell a more compelling story and connect with your ideal client, visit CaelumAdvisers.com.

    47 min

  5. JAN 16

    Future Proof: The Future of Blockchain

    Send a text Blockchain was all the rage several years ago.  From every stage, podcast, and news report, experts were explaining how this technology would revolutionize the way we live, work, invest, and transact business.  So... what happened? On this week's episode of the Future Proof webinar series, our host, Melissa Langdale interviewed Claire Barber, Founder and Managing Attorney of Barber Law, PLLC, about where the hype went and how blockchain is gaining steam again as a transformative tool in the mortgage and real estate industry.  In this episode, James and Melissa break down how our guest addresses how the conversation has evolved, the ways in which blockchain is indeed making a difference behind the scenes, and what we can expect in the future. To register for the live Future Proof webinars, download past episodes, and hear all of the discussions, visit PraxisLendingSolutions.com/FutureProof. About Our Hosts: Melissa Langdale is the founder and CEO of Praxis Lending Solutions, a premier consulting firm focused on improving the operational efficiency and effectiveness for mortgage lenders.  As an experienced mortgage industry veteran, she brings a unique approach to solving problems for her clients. If you’re interested in connecting with Melissa to discover how Praxis can help restructure and refine your Operational workflow, connect with her at PraxisLendingSolutions.com. James Duncan is the founder and Chief Marketing Strategist of Caelum Advisers.  As the former Head of Marketing for more than a decade, James launched Caelum Advisers with the mission of transforming the perception of what great marketing strategy looks like in the mortgage industry.   If you are a founder, executive, or head of marketing and want to find out how to tell a more compelling story and connect with your ideal client, visit CaelumAdvisers.com. About Our Hosts: Melissa Langdale is the founder and CEO of Praxis Lending Solutions, a premier consulting firm focused on improving the operational efficiency and effectiveness for mortgage lenders. As an experienced mortgage industry veteran, she brings a unique approach to solving problems for her clients. If you’re interested in connecting with Melissa to discover how Praxis can help restructure and refine your Operational workflow, connect with her at PraxisLendingSolutions.com. James Duncan is the founder and Chief Marketing Strategist of Caelum Advisers. As the former Head of Marketing for more than a decade, James launched Caelum Advisers with the mission of transforming the perception of what great marketing strategy looks like in the mortgage industry. If you are a founder, executive, or head of marketing and want to find out how to tell a more compelling story and connect with your ideal client, visit CaelumAdvisers.com.

    41 min

  6. 12/18/2025

    Future Proof: The Future of Appraisals

    Send a text The residential appraisal process has changed significantly over the past decade related to guidelines.  But from a the standpoint of keeping up with changes in technology... not so much.  In this week's episode of our Future Proof series, Melissa and James discuss recent changes that are starting to drive major impact to the way that collateral is underwritten.   Join our hosts as they break down the conversation with Brian Vieaux, President of MISMO, and Kenon Chen, EVP of Strategy at Clear Capital and their assessment of the current state of appraisals and where innovations such as the release of MISMO's Uniform Appraisal Dataset 3.6 (UAD 3.6) are revolutionizing the appraisal world. To register for the live Future Proof webinars, download past episodes, and hear all of the discussions, visit PraxisLendingSolutions.com/FutureProof. About Our Hosts: Melissa Langdale is the founder and CEO of Praxis Lending Solutions, a premier consulting firm focused on improving the operational efficiency and effectiveness for mortgage lenders.  As an experienced mortgage industry veteran, she brings a unique approach to solving problems for her clients. If you’re interested in connecting with Melissa to discover how Praxis can help restructure and refine your Operational workflow, connect with her at PraxisLendingSolutions.com. James Duncan is the founder and Chief Marketing Strategist of Caelum Advisers.  As the former Head of Marketing for more than a decade, James launched Caelum Advisers with the mission of transforming the perception of what great marketing strategy looks like in the mortgage industry.   If you are a founder, executive, or head of marketing and want to find out how to tell a more compelling story and connect with your ideal client, visit CaelumAdvisers.com. About Our Hosts: Melissa Langdale is the founder and CEO of Praxis Lending Solutions, a premier consulting firm focused on improving the operational efficiency and effectiveness for mortgage lenders. As an experienced mortgage industry veteran, she brings a unique approach to solving problems for her clients. If you’re interested in connecting with Melissa to discover how Praxis can help restructure and refine your Operational workflow, connect with her at PraxisLendingSolutions.com. James Duncan is the founder and Chief Marketing Strategist of Caelum Advisers. As the former Head of Marketing for more than a decade, James launched Caelum Advisers with the mission of transforming the perception of what great marketing strategy looks like in the mortgage industry. If you are a founder, executive, or head of marketing and want to find out how to tell a more compelling story and connect with your ideal client, visit CaelumAdvisers.com.

    39 min

  7. 12/09/2025

    Future Proof: The Future of Capital Markets

    Send a text On this week's podcast episode, “Future Proof: The Future of Capital Markets,” hosts Melissa Langdale and James Duncan debrief the interview with Chris Bennett, Chairman of Vice Capital Markets, to unpack what’s ahead for modern housing finance.  They explore scenarios for Fannie Mae and Freddie Mac exiting conservatorship, how guarantee fees and risk‑based pricing shape affordability, and why today’s capital markets feel so different from past cycles. Chris weighs in on 50‑year and portable mortgages, supply constraints, and policy shifts that could unlock more inventory. Listen in for a roadmap to navigating mortgages, capital markets, and real estate opportunities as we head into 2026 and beyond.  To register for the live Future Proof webinars, download past episodes, and hear all of the discussions, visit PraxisLendingSolutions.com/FutureProof. About Our Hosts: Melissa Langdale is the founder and CEO of Praxis Lending Solutions, a premier consulting firm focused on improving the operational efficiency and effectiveness for mortgage lenders.  As an experienced mortgage industry veteran, she brings a unique approach to solving problems for her clients. If you’re interested in connecting with Melissa to discover how Praxis can help restructure and refine your Operational workflow, connect with her at PraxisLendingSolutions.com. James Duncan is the founder and Chief Marketing Strategist of Caelum Advisers.  As the former Head of Marketing for more than a decade, James launched Caelum Advisers with the mission of transforming the perception of what great marketing strategy looks like in the mortgage industry.   If you are a founder, executive, or head of marketing and want to find out how to tell a more compelling story and connect with your ideal client, visit About Our Hosts: Melissa Langdale is the founder and CEO of Praxis Lending Solutions, a premier consulting firm focused on improving the operational efficiency and effectiveness for mortgage lenders. As an experienced mortgage industry veteran, she brings a unique approach to solving problems for her clients. If you’re interested in connecting with Melissa to discover how Praxis can help restructure and refine your Operational workflow, connect with her at PraxisLendingSolutions.com. James Duncan is the founder and Chief Marketing Strategist of Caelum Advisers. As the former Head of Marketing for more than a decade, James launched Caelum Advisers with the mission of transforming the perception of what great marketing strategy looks like in the mortgage industry. If you are a founder, executive, or head of marketing and want to find out how to tell a more compelling story and connect with your ideal client, visit CaelumAdvisers.com.

    47 min

  8. 11/22/2025

    Future Proof: The Future of Networking

    Send a text Networking is making a comeback!  In our post-COVID, AI-infused world, people are craving genuine connection.  It's simply how we're wired as humans.  But there's more to these connections than just handshakes and "being seen". Want to learn tactical ways to truly engage and connect with a community who needs to hear from you?  In today's "Future Proof" podcast, Melissa and James dive into the discussion around the topic of the "Future of Networking" with LaDonna Lockard, CEO of MaxClass and Sasha Stair, CMO at Xactus.   Our guest panelists shared their tactics around networking... before, during, and after the event. To register for the live Future Proof webinars, download past episodes, and hear all of the discussions, visit PraxisLendingSolutions.com/FutureProof. About Our Hosts: Melissa Langdale is the founder and CEO of Praxis Lending Solutions, a premier consulting firm focused on improving the operational efficiency and effectiveness for mortgage lenders.  As an experienced mortgage industry veteran, she brings a unique approach to solving problems for her clients. If you’re interested in connecting with Melissa to discover how Praxis can help restructure and refine your Operational workflow, connect with her at PraxisLendingSolutions.com. James Duncan is the founder and Chief Marketing Strategist of Caelum Advisers.  As the former Head of Marketing for more than a decade, James launched Caelum Advisers with the mission of transforming the perception of what great marketing strategy looks like in the mortgage industry.   If you are a founder, executive, or head of marketing and want to find out how to tell a more compelling story and connect with your ideal client, visit CaelumAdvisers.com. About Our Hosts: Melissa Langdale is the founder and CEO of Praxis Lending Solutions, a premier consulting firm focused on improving the operational efficiency and effectiveness for mortgage lenders. As an experienced mortgage industry veteran, she brings a unique approach to solving problems for her clients. If you’re interested in connecting with Melissa to discover how Praxis can help restructure and refine your Operational workflow, connect with her at PraxisLendingSolutions.com. James Duncan is the founder and Chief Marketing Strategist of Caelum Advisers. As the former Head of Marketing for more than a decade, James launched Caelum Advisers with the mission of transforming the perception of what great marketing strategy looks like in the mortgage industry. If you are a founder, executive, or head of marketing and want to find out how to tell a more compelling story and connect with your ideal client, visit CaelumAdvisers.com.

    43 min
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5
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4 Ratings

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This podcast is on a mission to prepare the industry for the Future of Mortgage Banking. 

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