The Shift: RCM Talks

Bill Eikost, Valerie Barckhoff, & Heather Dunn
  • 4.8 (5)
  • Management

Join Bill Eikost, Valerie Barckhoff, and Heather Dunn as we share actionable insights from industry leaders in the rapidly changing Revenue Cycle Management industry.

  1. Sep 11

    From Point Solutions to Platform Strategy

    Revenue cycle leaders are facing a rapidly changing technology landscape. In this episode, Bill, Heather, and Valerie discuss why health systems may need to rethink their reliance on AI point solutions and consider a more platform-first approach. The conversation covers Epic Agent Factory, AI governance, vendor strategy, internal build capabilities, and the importance of aligning technology decisions with long-term operational goals.

    From Point Solutions to Platform Strategy

  2. Jul 24

    Putting the Patient Back at the Center of Revenue Cycle, Part 2

    In Part 2 of the conversation with Evan Martin, the group dives deeper into AI, automation, and process redesign in revenue cycle. Evan shares how ZoomCare is exploring autonomous coding, ambient AI, AI agents, and smarter back-end workflows while keeping the focus on building technology on a solid operational foundation. The discussion also challenges leaders to stop automating broken processes and instead ask whether the process should exist at all.

    Putting the Patient Back at the Center of Revenue Cycle, Part 2

  3. Jul 9

    Putting the Patient Back at the Center of Revenue Cycle, Part 1

    In this episode of The Shift: RCM Talks, Bill, Heather, and Valerie are joined by Evan Martin, Vice President of Revenue Cycle at ZoomCare, to discuss how revenue cycle can directly shape the patient experience. Evan shares how his team is rethinking billing, payment plans, financial assistance, cost transparency, and operational workflows to better meet patients where they are while improving performance across the revenue cycle.

    Putting the Patient Back at the Center of Revenue Cycle, Part 1

  4. Jun 8

    Building the Revenue Cycle of Tomorrow

    In this episode of The Shift: RCM Talks, Bill, Valerie, Heather, and Andrew discuss what it truly means to redesign the revenue cycle for the future. The conversation explores why healthcare organizations must move beyond simply automating broken processes and instead rethink workflows, workforce models, front-end strategy, and the role of AI in creating cleaner, more proactive revenue cycle operations.

    Building the Revenue Cycle of Tomorrow

  5. Apr 29

    Medicare Advantage: The Fine Print Patients Need to Understand

    In this episode of The Shift: RCM Talks, Bill Eikost, Valerie Barckhoff, and Heather Dunn are joined by Sarah Dekutowski to unpack the growing challenges surrounding Medicare Advantage plans. The conversation explores how patients often choose Medicare Advantage without fully understanding the long-term implications, including narrowed networks, prior authorization requirements, limited access to care, and the difficulty of returning to traditional Medicare with supplemental coverage. The group also discusses why provider education, community outreach, and patient advocacy are becoming increasingly important as more beneficiaries age into Medicare.

    Medicare Advantage: The Fine Print Patients Need to Understand

  6. Mar 25

    Not If, But When: Cyberattack Readiness for Revenue Cycle

    In this episode of The Shift: RCM Talks, the team dives into one of healthcare’s most urgent challenges: cybersecurity preparedness. Joined by Jennifer Fortin, Revenue Integrity Director at Cape Cod Healthcare, the conversation explores what really happens when systems go down and why “just going to paper” is rarely enough. From communication breakdowns to compliant billing issues and months of manual recovery work, this episode highlights the lasting revenue cycle impact of a cyberattack. It’s a candid discussion packed with hard-earned lessons and a clear message for revenue cycle leaders: preparation cannot wait.

    Not If, But When: Cyberattack Readiness for Revenue Cycle

  7. Mar 5

    Small Habits, Big Culture: Practical Leadership for Revenue Cycle

    Revenue cycle is high-pressure work—and the expectation to “do more with less” can push even the best teams toward burnout. In this episode, Bill Eikost, Heather Dunn, and Valerie Barkoff have a leadership-focused conversation with Kevin McDaniel- Chief Strategist at WindRiver Strategies and author of You’ve Been Upgraded. Together, they unpack how leaders can shift from simply “getting through the day” to creating real well-being at work—starting with taking care of themselves. Kevin shares actionable ideas for building culture, including meaningful encouragement, leading with kindness, and intentionally connecting with team members as people. If you have a leadership position right now, this one will leave you with practical ways to energize your culture and keep your people (and yourself) sane.

    Small Habits, Big Culture: Practical Leadership for Revenue Cycle

  8. Feb 4

    RCM Roundtable: What's coming in 2026?

    In this more casual, free-flowing episode of The Shift: RCM Talks, the team trades “magic wand” ideas on what they’d change to put healthcare- and revenue cycle- on a better trajectory, from technology investment to payer/provider dynamics and the growing patient-balance burden. They dig into practical ways providers can rebuild leverage and collaboration—like simply asking payers what providers could do differently (and being surprised by the answer).

    RCM Roundtable: What's coming in 2026?
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Ratings & Reviews

4.8
out of 5
5 Ratings

About

Join Bill Eikost, Valerie Barckhoff, and Heather Dunn as we share actionable insights from industry leaders in the rapidly changing Revenue Cycle Management industry.

Information

  • Creator
    Bill Eikost, Valerie Barckhoff, & Heather Dunn
  • Years Active
    2025 - 2026
  • Episodes
    14
  • Rating
    Clean
  • Copyright
    © The Shift
  • Show Website
    The Shift: RCM Talks