The Shift: RCM Talks

Bill Eikost, Valerie Barckhoff, & Heather Dunn
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  • UPDATED MONTHLY

Join Bill Eikost, Valerie Barckhoff, and Heather Dunn as we share actionable insights from industry leaders in the rapidly changing Revenue Cycle Management industry.

Episodes

  1. RCM Roundtable: What's coming in 2026?

    FEB 4

    RCM Roundtable: What's coming in 2026?

    In this more casual, free-flowing episode of The Shift: RCM Talks, the team trades “magic wand” ideas on what they’d change to put healthcare- and revenue cycle- on a better trajectory, from technology investment to payer/provider dynamics and the growing patient-balance burden. They dig into practical ways providers can rebuild leverage and collaboration—like simply asking payers what providers could do differently (and being surprised by the answer).

    39 min
  2. For the Greater Good: Collaboration as a Revenue-Cycle Strategy

    JAN 7

    For the Greater Good: Collaboration as a Revenue-Cycle Strategy

    In this episode of The Shift: RCM Talks, Bill Eikost, Valerie Barckoff, and Heather Dunn are joined by special guest Travis Gentry, CEO of Hyve Health, to discuss how data collaboration can reshape provider revenue cycle performance. Travis shares his path from engineering and early healthcare IT work—including building one of the first patient estimation tools—to his current mission: helping providers pool claims and remits to create a normalized, “forest-level” view of payer behavior. The group digs into why providers and payers often “talk past each other,” and how siloed patient accounting definitions make it hard to see systemic issues or hold payers accountable at scale. They also explore the idea of a provider-focused “data co-op” that enables faster trend detection, stronger negotiating leverage, and more evidence-based payer conversations. The conversation closes with an update on evolving CMS price transparency requirements and why the spirit of transparency often gets lost in complicated execution.

    44 min
  3. From Conflict to Collaboration: Improving Payer Relationships Through Collective Action

    12/03/2025

    From Conflict to Collaboration: Improving Payer Relationships Through Collective Action

    In this episode of The Shift RCM Talks, Bill, Valerie, and Heather are joined by Katie Adams and Robert Boos to explore how provider collaboration can fundamentally change payer relationships. The discussion dives into: Why revenue cycle and managed care leadership belong togetherThe power of aggregated, third-party data in payer negotiationsPractical steps any organization can take to build collaboration—even without a formal committee

    34 min
  4. Revenue Cycle Resilience: Preparing for OB3 and Rising Patient Costs

    11/11/2025

    Revenue Cycle Resilience: Preparing for OB3 and Rising Patient Costs

    Change in healthcare is inevitable- but complacency isn’t. In today's discussion, Bill Eikhost, Heather Dunn, and Valerie Barckhoff explore how RCM leaders can turn OB3-driven challenges into opportunities for innovation, teamwork, and patient-centered care. Learn how leading with optimism, data, and collaboration can transform the front end of the revenue cycle.

    24 min
  5. Adapting to Change: Strategies for Providers in a Shifting Landscape

    09/30/2025

    Adapting to Change: Strategies for Providers in a Shifting Landscape

    In this episode of The Shift, Bill sits down with Valerie, Heather, and this week's guest Murry Ford to unpack the anticipated landscape of Healthcare. From the rise of uninsured and underinsured patients, to Medicaid expansion challenges, 340B eligibility risks, and creative funding solutions, the panel shares practical strategies to protect patients and stabilize provider revenue. Listeners will hear insights on proactive outreach, front-end financial counseling, scenario planning, and the importance of innovation across teams. Whether you’re navigating policy shifts or planning for the years ahead, this conversation offers concrete takeaways to strengthen your organization’s financial health and patient support systems.

    21 min
  6. Navigating Vendor Partnerships in Healthcare

    08/04/2025

    Navigating Vendor Partnerships in Healthcare

    In this episode of The SHIFT: RCM Talks, we dive into building successful vendor relationships in the ever-evolving healthcare landscape. Join Bill Eikost, Heather Dunn, Valerie Barckhoff, and todays guest Jesse Larrison, Founder & CEO of Axios Consulting Group, as the panel unpacks how hospitals can foster meaningful, strategic partnerships with vendors to navigate complex regulatory changes, workforce constraints, and rapid technology advancements.

    30 min
  7. Welcome to The Shift!

    07/03/2025

    Welcome to The Shift!

    Today we explore the forces reshaping how hospitals, health systems, and physician groups manage the business side of healthcare. From regulatory pressures and staffing challenges to the rise of AI and automation, Episode 1 sets the stage for what’s driving the shift in today’s revenue cycle operations.

    17 min
  • 7 Episodes

Ratings & Reviews

5
out of 5
3 Ratings

About

Join Bill Eikost, Valerie Barckhoff, and Heather Dunn as we share actionable insights from industry leaders in the rapidly changing Revenue Cycle Management industry.

Information

  • Creator
    Bill Eikost, Valerie Barckhoff, & Heather Dunn
  • Years Active
    2025 - 2026
  • Episodes
    7
  • Rating
    Clean
  • Copyright
    © The Shift
  • Show Website
    The Shift: RCM Talks