What do a hardware store, 18 software businesses, and a lesson in letting go have in common? In this episode of Slicing Through the Noise, Jennifer Elliott sits down with Mark Schmutter, Group Director at Vela APX, for a candid conversation about leadership, mentorship, curiosity, AI, and the hard-earned lessons that come from leading people through growth and change. Mark's leadership journey began far from boardrooms and software acquisitions. Working behind the counter of a hardware store taught him a principle that still guides him today: great leadership isn't about having all the answers. It's about helping people find their own. Over three decades in the software industry, Mark has learned what happens when leaders step in too quickly, speak too often, or hold people back from opportunities because they aren't willing to take a risk. In this conversation, he openly shares the mistakes that shaped him, including a promotion decision he wishes he had handled differently and the lessons he learned about trust, coaching, and developing future leaders. Jennifer and Mark explore: • Why the best leaders create space rather than fill it • The difference between solving problems and coaching people • How curiosity drives better leadership and business outcomes • Why introverts often hold the most valuable insights in a room • The challenge of growing leaders without removing accountability • Building cultures where experimentation and learning are encouraged • Managing founder-led businesses through growth and succession • The role of humility in leadership • How Vela APX and Constellation Software develop people across a global network of businesses • Mark's practical approach to AI and why it should be used to eliminate repetitive work, not replace human thinking One of the most powerful moments of the conversation comes when Mark shares the question he now asks himself before responding to a problem: "Is this my problem to solve, or my person to coach?" If you're a leader, founder, business owner, or someone responsible for developing people, this episode offers practical wisdom, thought-provoking perspectives, and leadership lessons that can be applied immediately. Listen now and discover why creating space for people to think may be one of the most important leadership skills you'll ever develop. Real stories, real lessons, from the people actually doing it. Full chapter timestamps below. #Leadership #BusinessGrowth #PeopleDevelopment #AI #Coaching #SlicingThroughTheNoise #VelaAPX #LeadershipDevelopment #BusinessPodcast #MarkSchmutter #JenniferElliott #IntegrityAndValues 00:00 Intro / welcome 02:05 Growing up in Victoria — a hardware store counter 04:03 "Customer service business, not the software business" 06:42 Mentor Richard Brooks — learning the job hands-on 07:48 Teaching decision-making, not making decisions for people 09:12 "Swerve without crashing the car" — guardrails for delegation 10:19 The promotion he said no to 13:00 Herding 18 cats — decentralized leadership at Centaurus 14:45 What thought leadership actually means 18:02 Laying breadcrumbs instead of lecturing 18:37 Gauging curiosity in a leader 20:21 The only voice in the room 22:15 Buying founder-led businesses without flattening them 23:56 Hypothesis, not failure — running experiments 27:32 "Quit and stay" — the passive-aggressive retention trap 29:00 "Marlin fishing" — letting complaints run their course 32:57 AI and "more slop, faster" 34:20 Is it my problem to solve, or my person to coach? 37:26 The five whys 41:34 The power of a 1,200-business peer network 42:15 Staying available — and catching himself drift off 48:44 AI should do the grind you don't want to do 51:01 What Vela APX looks for before buying a business 53:22 Advice for founders thinking about an exit Thank you for listening to 'Slicing Through The Noise' the podcast that uncovers real stories behind impactful leadership in Australia and around the world. Follow us: Apple PodcastsSpotifyLinkedinYoutubeInstagram