Talking Shift with Mickey and Josh

Mickey DeAngelo
  • 5.0 (2)
  • TECHNOLOGY
  • UPDATED MONTHLY

Hosts Mickey DeAngelo (Andgo) and Josh Ambrose (Bon Secours Mercy Health) discuss healthcare workforce management - the wins, the losses, and everything in between. Join our hosts and other industry leaders who are elevating work force management in healthcare and explore innovative strategies that actually work. Mickey and Josh leverage their combined 25 years of experience in healthcare technology to offer thoughtful insights that cover the full journey of workforce management plus all with the humor and banter of two friends who like to keep it fun.

Episodes

  1. JAN 12

    What’s Next for Workforce Management: Lesson from UKG Aspire 2025

    In this episode of Talking Shift, I dive into our recent experiences at UKG's ASPIRE conference, sharing key takeaways and insights from fellow attendees. We discuss the evolving landscape of workforce management, particularly the shift towards minute-to-minute rounding rules and the implications for attendance policies. With a focus on enhancing employee satisfaction and operational efficiency, we explore the importance of standardization in staffing practices across healthcare organizations. Additionally, I reflect on my personal journey as a new parent, balancing the joys of fatherhood with the challenges of workforce management. Join me as we unpack these critical themes and consider the future of our industry.

    54 min

  2. 12/05/2025

    How to optimize after go-live

    Investing in new technology is the first step to transforming your operations and improving outcomes. But how can you ensure it continues to unlock value for your organization long after Go-Live? In episode 6 of Talking Shift, guest host Pamela Camerlin, Client Executive at Align HCM, joins Mickey DeAngelo and Josh Ambrose as they discuss how to maximize your WFM system’s impact long after implementation. In this episode, you’ll learn: Why successful adoption requires executive buy-in and nursing involvement from day one. How minimizing operational variance improves system performance (and how assessments can cover hidden inefficiencies). The importance of staying on top of system updates & enhancements for long-term success.

    53 min

  3. 11/18/2025

    Smart ways to cut premium labor costs

    Premium labor is one of the biggest costs in healthcare, but what if you could reduce it without compromising patient care or staff satisfaction? In our upcoming episode of Talking Shift, Sara Tulp joins our hosts Mickey DeAngelo and Josh Ambrose as they discuss smart strategies to reduce premium labor. This episode covers: How proactive scheduling reduces reliance on premium labor Ways to streamline communication and fill shifts faster Strategizes to optimize core staff utilization

    56 min

  4. 11/18/2025

    Why Central Staffing Works

    Who should own staffing decisions - individual units or a central office? In this episode of Talking Shift, hosts Mickey Deangelo and Josh Ambrose tackle this question alongside guest host Sarah Inman, VP of Healthcare Strategy at Improv. Together, they unpack why central staffing outperforms decentralized models, and how organizations can make the shift successfully. This episode covers: The three core functions every Central Staffing Offices should cover How central staffing drives standardization and efficiency Why hospital-wide patient safety depends on breaking down silos The role of trust, transparency, and collaboration in adoption

    1h 10m

  5. 09/15/2025

    Governance Structure - the Make or Break for WFM

    In Episode 3 of Talking Shift, hosts Mickey Deangelo and Josh Ambrose are joined by Tom Tan, Executive Director of IT at Lexington Medical Center, to discuss: - Why governance structure determines the success of your WFM program - The critical roles and responsibilities you can’t afford to overlook - The importance of a defined WFM owner to drive outcome - How to align stakeholders so the program truly sticks If you’re ready to strengthen your governance framework and see better results from your WFM technology, this episode is a must-listen.

    56 min

  6. 08/08/2025

    Talking Shift - Keys to sustainable workforce management in healthcare

    In Talking Shift episode 2, Mickey DeAngelo and Josh Ambrose speak to Claire Wilson, a Change Management Consultant from Hybridge Solutions. They are diving deep into a topic every leader wrestles with: how to actually make change stick. The episode—The Keys to Driving Sustainable Change—uncovers what it really takes to shift mindsets and behavior at scale. (Hint: It’s not just sending a few emails and calling it a day.) Expect insights on: Building trust that fuels momentum Identifying change champions who move the needle Why “go-live” is just the starting line The leadership habits that make or break adoption

    1 hr
  7. Talking Shift with Mickey and Josh: Episode 1

    07/16/2025

    Talking Shift with Mickey and Josh: Episode 1

    Welcome to the inaugural episode of Talking Shift with Mickey and Josh. I'm Mickey D'Angelo, your host, and I'm thrilled to kick off this journey into the world of workforce management and healthcare. Join me as I chat with Josh Ambrose, a seasoned HR Technology Manager at Bon Secours Mercy Health. We dive into our personal journeys, from unexpected career pivots to our shared experiences in workforce management. Discover how our past roles shaped our understanding of effective staffing, scheduling, and leadership empowerment. We'll explore the critical importance of workforce management in enhancing patient care, boosting employee engagement, and ensuring financial stewardship. This episode sets the stage for future discussions on flexibility, virtual nursing, and leadership empowerment. Tune in to learn how strategic workforce management can transform healthcare organizations.

    58 min
  • 7 Episodes

Ratings & Reviews

5
out of 5
2 Ratings

About

Hosts Mickey DeAngelo (Andgo) and Josh Ambrose (Bon Secours Mercy Health) discuss healthcare workforce management - the wins, the losses, and everything in between. Join our hosts and other industry leaders who are elevating work force management in healthcare and explore innovative strategies that actually work. Mickey and Josh leverage their combined 25 years of experience in healthcare technology to offer thoughtful insights that cover the full journey of workforce management plus all with the humor and banter of two friends who like to keep it fun.

Information

  • Creator
    Mickey DeAngelo
  • Years Active
    2025 - 2026
  • Episodes
    7
  • Rating
    Clean