Suite Success: Masters of Hospitality

Skift Travel News
Skift Travel News
  • 5.0 (1)
  • Entrepreneurship
  • Updated Weekly

Welcome to Suite Success: Masters of Hospitality, a Skift Podcast, where we unlock the secrets behind the world's most successful hotel and hospitality brands. Hosted by industry expert Katie Cline, each episode features exclusive interviews with top executives, seasoned leaders, and trailblazing innovators in the hospitality world. Together, they reveal the strategies that drive guest loyalty, enhance customer experiences, and set their brands apart in a competitive market. Whether you’re a seasoned hospitality professional or aspiring to break into the industry, Katie will distill each conversation into actionable steps that you can implement in your own business. Tune in weekly to elevate your hospitality game and achieve your own 'suite' success.

  1. 5d ago

    Leela Palaces’ CEO on the Overlooked Detail That Can Make (or Break) a Hotel Stay

    On this episode of Suite Success, host Katie Cline sits down with Anuraag Bhatnagar, CEO of The Leela Palaces, Hotels and Resorts, and explores his hospitality “calling,” hiring for values, and delivering luxury through deep human connection and anticipatory service rather than transactional SOPs. Bhatnagar shares lessons from Oberoi (commitment to excellence and detail), Starwood (distinct brand DNA), and Marriott (operational rigor), then explains Leela’s post-acquisition “Leela 2.0” strategy: preserve authentic true Indian luxury while adding global best practices, technology, and commercial discipline. He highlights initiatives like the nightly cultural ceremonial ritual, the Leela Palace Service with eight personalized touchpoints to remove friction, innovative food-and-beverage programming (about 40% of business), and Ojasya wellness evolving into longevity-focused integrated wellness. He also outlines growth from 8 to 15 operating hotels with 10 more in development and previews Leela’s first international project, a Palm Jumeirah Dubai resort planned for 2028. This episode is brought to you by ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Lodgify⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ &⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Bilt⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Suite Success listeners can enjoy 20% off all MONTHLY ⁠⁠⁠Lodgify⁠⁠⁠ plans for 1 year after redemption with code SUITESUCCESS20, valid from September 14 through October 16. Offer applies to Yearly and Bi-Yearly plans. Timestamps: 00:00 Welcome to Suite Success 00:37 Meet Anuraag Bhatnagar 01:50 Hospitality as a Calling 03:18 Service Mindset 05:39 Hiring for Values 08:45 Lessons from Top Brands 12:48 Leela Strategy 2.0  15:38 Guests and Rituals 18:55 True Indian Luxury 21:49 A Word from our Sponsors 22:47 Generations of Guests 25:32 Food and Beverage  30:18 Wellness  33:21 Authentic Spa Touches 34:42 Mastering the Departure Experience 35:36 Farewell Surprises 38:38 When Hotels Get It Wrong 41:12 Why Leela Chose Dubai 44:12 Growth Pipeline 45:17 Picking a Favorite Property 48:05 Best and Worst Experiences 51:46 What Hospitality Means 54:42 Suite Summary ⁠Connect with Anuraag:⁠ ⁠⁠Anuraag's LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠: https://www.linkedin.com/in/anuraag-bhatnagar/ The Leela Palaces, Hotels and Resorts Website⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠: https://www.theleela.com/ Links: Apple Podcasts - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Link⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Spotify - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Link⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Suite Success Website - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Link⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Connect with Katie⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

    Leela Palaces’ CEO on the Overlooked Detail That Can Make (or Break) a Hotel Stay

  2. Sep 24

    He Spent 20 Years in the Army. Now He Runs One of the World’s Largest Hotel Companies

    On this episode of Suite Success, host Katie Cline sits down with Larry Cuculic, president and CEO of BWH Hotels, the global hospitality company behind brands including Best Western Hotels & Resorts, WorldHotels and SureStay Hotels. Before entering the hospitality industry, Larry spent 20 years in the U.S. Army, where his career took him from West Point to serving as a prosecutor and military judge. Today, he draws on many of the same lessons he learned in the military—discipline, accountability, trust and taking care of others—to lead thousands of hotels around the world. Katie and Larry discuss his unconventional path from the Army to the C-suite, why guest experience is BWH Hotels’ number-one KPI, and the direct relationship he sees between taking care of guests and driving revenue. They also explore why technology can never replace genuine hospitality, how AI is changing the way travelers search for hotels, and what hotel companies need to do now to adapt. Larry also shares why he left the Army after 20 years, what 55 years with his high school sweetheart have taught him about listening and relationships, and why, whether he’s leading soldiers, lawyers or hoteliers, taking care of people has remained the common thread throughout his career. This episode is brought to you by ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Lodgify⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ &⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Bilt⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Suite Success listeners can enjoy 20% off all MONTHLY ⁠⁠Lodgify⁠⁠ plans for 1 year after redemption with code SUITESUCCESS20, valid from September 14 through October 16. Offer applies to Yearly and Bi-Yearly plans. Timestamps: 00:00 Welcome to Suite Success 00:38 Meet Larry Cuculic 01:32Joining the Army 04:38 Family First  07:16 Leadership Lessons 09:57 Why Hospitality 13:02 West Point Mindset 14:48 Swimming and Reflection 17:59 A Word from our Sponsors 18:59 Marriage and Balance 22:14 From Counsel to CEO 25:05 Brand Standards 28:00 Guest Experience 34:05 Tech Enables Hospitality 35:36 Future Travel and Brands 40:21 What’s Next for BWH 46:12 Best and Worst Hospitality 48:33 What Hospitality Means 49:34 Suite Summary ⁠Connect with Larry:⁠ ⁠Larry's LinkedIn⁠⁠⁠⁠⁠⁠⁠: https://www.linkedin.com/in/larry-cuculic/ ⁠⁠⁠⁠BWH Hotels Website⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠: https://www.bwhhotels.com/ Links: Apple Podcasts - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Link⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Spotify - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Link⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Suite Success Website - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Link⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Connect with Katie⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

    He Spent 20 Years in the Army. Now He Runs One of the World’s Largest Hotel Companies

  3. Sep 17

    KAYAK’s New CEO on What No One Tells You About the Top Job

    On this episode of Suite Success, host Katie Cline sits down with Peer Bueller, the new CEO of Kayak, about succeeding co-founder Steve Hafner and defining Kayak’s next era. Peer shares what has surprised him most about stepping into the top job, why he’s more involved in the nitty-gritty of the business than he ever expected, and the leadership and productivity philosophies that have shaped his career. He also explains why he still manages his own calendar and books his own travel, how he gets more done by working at the right time rather than simply working more hours, and why he believes you can give 110% at work while still being the parent or partner you want to be. Katie and Peer also dig into what AI will—and won’t—change about the way we travel. Peer shares where he believes conversational AI can make planning dramatically better, why traditional side-by-side comparison still matters, and how KAYAK is thinking about earning consumer trust as the way we search for and book travel evolves. Plus, they discuss KAYAK’s bet on corporate travel, why Peer never had a decades-long plan to become CEO, what getting into rooms with other top executives taught him about reaching the top, and the discipline it takes to walk away from work when the work is never actually done. This episode is brought to you by ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Lodgify⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ &⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Bilt⁠⁠⁠⁠⁠⁠⁠⁠⁠ Suite Success listeners can enjoy 20% off all MONTHLY ⁠Lodgify⁠ plans for 1 year after redemption with code SUITESUCCESS20, valid from September 14 through October 16. Offer applies to Yearly and Bi-Yearly plans. Timestamps: 00:00 Welcome to Suite Success 00:36 Meet Kayak’s New CEO 01:26 Succeeding Steve Hafner 02:48 AI Changes Everything 04:17 Hybrid Search Experience 06:27 Travel Inspiration Journey 09:14 Trust and Neutrality 11:41 Peer’s Origin Story 13:57 Life in the CEO Seat 15:10 A Word from our Sponsors 16:11 Modern Leadership Style 17:53 Ambition and Career Path 21:15 Work/ Life Balance 25:06 Ambition 26:09 Discipline When Work Never Ends 27:33 Hands On Leadership 29:21 Ownership 31:31 Kids Travel Perspectives 33:22 Rediscovering Europe  34:48 Earning Trust Through Clear Comparison 37:48 Personalized Travel With AI 39:34 Corporate Travel  42:34 Hospitality Hits and Misses 46:36 Suite Summary ⁠Connect with Peer:⁠ Peer's LinkedIn⁠⁠⁠⁠⁠⁠: https://www.linkedin.com/in/peer-bueller/ ⁠⁠⁠Kayak Website⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠: https://www.kayak.com Links: Apple Podcasts - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Link⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Spotify - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Link⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Suite Success Website - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Link⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Connect with Katie⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

    KAYAK’s New CEO on What No One Tells You About the Top Job

  4. Sep 10

    These Founders Have a Formula for Hospitality Design That Drives ROI

    On this episode of Suite Success, host Katie Cline sits down with Bri West and Jordan McDonough, co-founders of Somerled, a hospitality design firm that combines market research, guest psychology and intentional design to help owners create investments, not just interiors. The two began working together when Bri tapped her longtime friend Jordan to help design one of her own short-term rentals. A few properties later, other investors began taking notice and asking them to do the same for their homes. What started as a collaboration between friends has since grown into a business that has designed more than 1,500 properties across the country. Along the way, Bri has also built a portfolio of more than 35 short-term rentals of her own, giving the pair a unique perspective on the intersection of design, hospitality and ROI. Together, they unpack the formula behind designing spaces that don’t just look good, but perform. Bri and Jordan explain why they start with market data and the target guest before making a single design decision, how to determine which amenities are actually worth the investment, and why blindly joining hospitality’s growing “amenities arms race” can be an expensive mistake. They also share why owners need to stop designing for themselves, how the right experience can turn a place to stay into a reason to travel, and why rising guest expectations are ultimately a good thing for the hospitality industry. Plus, Bri and Jordan open up about building a company as longtime friends, the decision to leave corporate life behind, and why hospitality itself can be one of the most powerful growth strategies for any business. This episode is brought to you by ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Lodgify⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ &⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Bilt⁠⁠⁠⁠⁠⁠⁠⁠ Suite Success listeners can enjoy 20% off all MONTHLY Lodgify plans for 1 year after redemption with code SUITESUCCESS20, valid from September 14 through October 16. Offer applies to Yearly and Bi-Yearly plans. Timestamps: 00:00 Welcome to Suite Success 00:38 Meet the Founders of Somerled 02:01 Bri’s Origin Story 07:37 Jordan’s Career Path 11:06 Scaling Rentals Fast 14:10 Co-Founder Secret Sauce 18:38 Going All In 22:32 Naming Somerled 24:23 Somerled Client Process 30:04 Amenities That Drive ROI 31:14 Pickleball 33:18 Operational Reality Check 36:13 Design Mistakes to Avoid 37:46 Amenity Strategy Case Study 41:52 Becoming a Top Property 47:09 Design for the Guest 48:08 Wellness Trend  50:37 Best and Worst Hospitality 59:49 Suite Summary https://form.jotform.com/252193985491065?howDid=Referral&typeA19=Second%20Home%20First  Use the link provided to schedule your free consultation call and get $1,000 off virtual design & $3,000 off design & project management services ⁠Connect with Jordan and Bri:⁠ ⁠⁠⁠⁠⁠Jordan's LinkedIn⁠⁠⁠⁠⁠: https://www.linkedin.com/in/jordan-patchell-mcdonough-758a9ba4/ ⁠⁠⁠⁠⁠⁠Bri's LinkedIn⁠⁠⁠⁠⁠⁠: https://www.linkedin.com/in/bri-west-2a7a93288/ ⁠⁠Somerled Website⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠: https://www.somerleddesigns.com/ Links: Apple Podcasts - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Link⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Spotify - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Link⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Suite Success Website - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Link⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Connect with Katie⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

    These Founders Have a Formula for Hospitality Design That Drives ROI

  5. Sep 3

    This Travel Tech Founder Says We’re Entering an Era of “Unlimited” Travel Demand

    On this episode of Suite Success, host Katie Cline sits down with Tim Hentschel, co-founder and co-CEO of HotelPlanner, one of the world’s leading travel technology platforms. A third-generation hotelier who started working in hotels at just 12 years old, Tim has spent more than two decades at the intersection of hospitality and technology. He shares how he and his co-founder bootstrapped HotelPlanner in 2003, why having less money forced them to embrace automation early, and how those constraints ultimately helped them outlast better-funded competitors. Tim also shares his candid perspective on private equity and the risks founders take when raising outside capital, why he believes AI and humans will continue to work side by side in hospitality, and how technology has fundamentally changed the way people live, work and travel. With remote work, an aging population with disposable income and younger generations increasingly able to work from anywhere, Tim believes the industry is heading toward what he calls “unlimited demand for hotel rooms and travel.” Plus, he explains why, after building his career in travel technology, he’s now betting on brick-and-mortar hotels, what living and working around the world has taught him about cultural differences, and why the fundamentals of great hospitality remain remarkably unchanged. This episode is brought to you by ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Lodgify⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ &⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Bilt⁠⁠⁠⁠⁠⁠⁠ Suite Success listeners can enjoy 20% off all MONTHLY ⁠Lodgify⁠ plans for 1 year after redemption with code SUITESUCCESS20, valid from September 14 through October 16. Offer applies to Yearly and Bi-Yearly plans. Timestamps: 00:00 Welcome to Suite Success 00:37 Meet Tim Hentschel 01:25 Third Generation Hotelier 02:46 From Cornell to Startup 03:35 Living Around the World 05:52 Accents and Local Culture 09:06 Localization in Service 10:54 American Abroad 16:04 Why HotelPlanner Started 18:16 Bootstrapped Wins 21:05 Private Equity Pitfalls 24:23 AI Meets Hospitality 30:03 How Travel Has Changed 35:03 Future of HotelPlanner 39:17 Suite Summary ⁠Connect with Tim:⁠ ⁠⁠⁠⁠Tim's LinkedIn⁠⁠⁠⁠: https://www.linkedin.com/in/tim-hentschel-7a3b245/ ⁠HotelPlanner Website⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠: http://hotelplanner.com/ Links: Apple Podcasts - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Link⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Spotify - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Link⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Suite Success Website - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Link⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Connect with Katie⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

    This Travel Tech Founder Says We’re Entering an Era of “Unlimited” Travel Demand

  6. Aug 27

    He’s Planned More than 30,000 Trips: Here’s What Travelers Get Wrong

    On this episode of Suite Success, host Katie Cline sits down with Jonathan Alder, founder of Jonathan’s Travels, a luxury travel expert who has visited 100 countries and planned more than 30,000 trips for his clients. When a client tells Jonathan where they want to go, his first question is often, “Why?” Their answer typically reveals what someone actually wants from a trip, which frequently leads to booking an entirely different itinerary. He explains how the internet (and AI) get travel recommendations wrong, why some of the world’s most popular destinations don’t live up to the hype, and the under-the-radar places he believes travelers should be paying more attention to. They also discuss the difference between cost and value, why Jonathan is seeing clients take fewer but “better” trips, and why true luxury has far less to do with how much you spend than with personalization, service, and creating experiences someone could never have thought to ask for themselves. This episode is brought to you by ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Lodgify⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ &⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Bilt⁠⁠⁠⁠⁠⁠ Suite Success listeners can enjoy 20% off all MONTHLY ⁠Lodgify⁠ plans for 1 year after redemption with code SUITESUCCESS20, valid from September 14 through October 16. Offer applies to Yearly and Bi-Yearly plans. Timestamps: 00:00 Welcome to Suite Success 00:37 Meet Jonathan Alder 01:12 Six Week Travel Sprint 01:52 Luxury Itinerary Breakdown 03:59 Packing and Shopping Haul 04:45 The Founding Story of Jonathan's Travels 07:22 Luxury Service Mindset 08:26 Sports and Side Hustles 11:40 Fencing to First Big Contract 14:34 Why Advisors Beat AI 19:33 Reality Checks and Dupe Spots 24:17 Italy Done Differently 27:34 Venice Carnival Magic 30:02 Wildest Client Requests 31:21 Hidden Japan 32:29 Surprise Gem- Uzbekistan 33:21 Getting There and Staying 34:55 Summer Travel 36:26 Australia Seasons 38:29 Top Summer Hotspots 42:20 Underrated Asia Picks 43:28 Komodo Luxury Escape 46:02 Trip Trends 48:37 Everest by Helicopter 49:53 Best and Worst Moments 55:25 Suite Summary ⁠Connect with Jonathan:⁠ ⁠⁠⁠Jonathan Alder's LinkedIn⁠⁠⁠: https://www.linkedin.com/in/jonathan-alder-4969a424/ Jonathan's Travels Website⁠⁠⁠⁠⁠⁠⁠⁠⁠: https://www.jonathanstravels.com/ Links: Apple Podcasts - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Link⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Spotify - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Link⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Suite Success Website - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Link⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Connect with Katie⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

    He’s Planned More than 30,000 Trips: Here’s What Travelers Get Wrong

  7. Aug 20

    Why This Founder Believes Every Hotel Should Think Like a Media Company

    On this episode of Suite Success, host Katie Cline sits down with Brandon Berkson, founder of Hotels Above Par, a boutique publication reaching more than half a million readers, as well as the creator of Mexzine. Brandon shares how getting furloughed during the pandemic led him to launch the brand, why his background in hotel PR gave him an unexpected advantage, and what he would do differently if he were building a media company from scratch today. They also explore why newsletters may be one of the most valuable tools hospitality brands can invest in, how to turn social media followers into an audience you actually own, and why finding a specific niche can be more powerful than trying to appeal to everyone. Brandon also explains why likes matter far less than shares and conversations—and how listening to those signals can help brands create content people actually want to consume. Plus, Katie and Brandon discuss the resurgence of print and in-person experiences, the difference between an audience and a true community, and why responding to a single DM or email can be one of the most powerful ways to build long-term brand loyalty. This episode is brought to you by ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Lodgify⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ &⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Bilt⁠⁠⁠⁠⁠⁠ Suite Success listeners can enjoy 20% off all MONTHLY ⁠Lodgify⁠ plans for 1 year after redemption with code SUITESUCCESS20, valid from September 14 through October 16. Offer applies to Yearly and Bi-Yearly plans. Timestamps: 00:00 Welcome to Suite Success 00:37 Meet Brandon Berkson 01:13 Bellboy Beginnings 03:33 Wild Hotel Stories 05:06 From PR to Founder 07:40 Hotels Above Par Explained 10:10 ManyChat Social Funnel 11:52 Building During the Pandemic 15:02 Taking the Leap 18:23 Newsletter-First Media 20:39 Niche Media Playbook 22:06 Journalists and Storytelling 23:42 Two-Way Community 24:20 Engaging Readers Everywhere 25:12 Sudden Viral Growth 26:49 Analytics Over Opinions 27:53 Packaging Content Right 29:19 Pushing Past Cringe 31:11 Why a Print Newspaper 33:47 Building Real Community 38:44 Hotel First Impressions 40:08 Best and Worst Stays 43:17 Suite Summary ⁠Connect with Brandon:⁠ ⁠⁠Brandon's LinkedIn⁠⁠: https://www.linkedin.com/in/brandon-berkson-642621b3 Hotels Above Par Website⁠⁠⁠⁠⁠⁠⁠⁠: https://readhotelsabovepar.com/ Links: Apple Podcasts - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Link⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Spotify - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Link⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Suite Success Website - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Link⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Connect with Katie⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

    Why This Founder Believes Every Hotel Should Think Like a Media Company

  8. Aug 13

    The Man Behind Hospitality’s Top Events on the Biggest Threat to AI

    As artificial intelligence gets better at answering questions, analyzing data and automating work, the things it can’t replicate—bringing people together, building relationships, telling stories and making someone feel genuinely seen—could become more valuable than ever. On this episode of Suite Success, host Katie Cline sits down with Alexi Khajavi, Group President of Hospitality and Operational Real Estate at Questex, where he oversees an international portfolio of some of hospitality’s leading media platforms and live events, including The Hospitality Show and NYU IHIF. After a career spanning online travel, launching an airline in Central America, hospitality, real estate and events around the world, Alexi has built a career around connecting people. He shares why getting the right people in the room matters more than ever, how to make the most of industry events, what the best networkers and speakers do differently, and why the relationships built in those rooms can ultimately lead to some of the biggest opportunities in business. The conversation also explores the forces shaping hospitality today, from changing travel behavior and the return of midscale hotels to labor, AI and the growing importance of storytelling. Alexi shares why simply delivering data is no longer enough, what hospitality can teach other industries about making people feel valued and why, in an increasingly AI-driven world, the most powerful thing hospitality has going for it might be its humanity. This episode is brought to you by ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Lodgify⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ &⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Bilt⁠⁠⁠⁠⁠ Timestamps: 00:00 Welcome to Suite Success 00:36 Meet Alexi Khajavi 01:34 Career Path to Questex 06:15 Global Citizen Mindset 10:54 Starting an Airline in Costa Rica 15:11 Learning Spanish 16:54 Favorite Places 19:01 Industry View 23:41 Conference Overview 26:38 How to Win at Events 33:49 Why NYU IHIF Matters 37:47 Industry Optimism vs Reality 39:44 Travel Is Still Essential 41:41 AI Questions Outpace Answers 43:40 Human Connection at a Premium 46:11 Labor and Politics 50:39 Surprises from the Stage 53:38 Building Stage Confidence 57:41 Proust Questionnaire 01:02:19 Last Three Questions 01:07:20 Suite Summary ⁠Connect with Alexi:⁠ ⁠Alexi's LinkedIn⁠: https://www.linkedin.com/in/alexihuntleykhajavi Questex Website⁠⁠⁠⁠⁠⁠⁠: https://questex.com/ Links: Apple Podcasts - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Link⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Spotify - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Link⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Suite Success Website - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Link⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Connect with Katie⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

    The Man Behind Hospitality’s Top Events on the Biggest Threat to AI
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About

Welcome to Suite Success: Masters of Hospitality, a Skift Podcast, where we unlock the secrets behind the world's most successful hotel and hospitality brands. Hosted by industry expert Katie Cline, each episode features exclusive interviews with top executives, seasoned leaders, and trailblazing innovators in the hospitality world. Together, they reveal the strategies that drive guest loyalty, enhance customer experiences, and set their brands apart in a competitive market. Whether you’re a seasoned hospitality professional or aspiring to break into the industry, Katie will distill each conversation into actionable steps that you can implement in your own business. Tune in weekly to elevate your hospitality game and achieve your own 'suite' success.

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