The TechDental Podcast

Randeep Singh Gill
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The TechDental Podcast is where dentistry meets disruption. Hosted by Dr Randeep Singh Gill, this weekly show dives into how AI, automation and emerging technologies are reshaping clinical workflows, patient experience, diagnostics, business models and the economics of practice ownership. Each episode features unfiltered conversations with the people building the future of the profession including AI founders, multi-site operators, dental group executives, technologists, investors and innovators who are redefining what a modern dental business looks like. No theory. No corporate fluff. No surface-level chat. You will hear real-world insights on: How AI is transforming diagnostics, patient journeys and consent The rise of autonomous and semi-autonomous dental workflows Profit models, valuations and financial strategy in an AI-driven market Digital transformation inside independent practices and DSOs Scaling clinical operations with automation and data The new skillsets dental leaders need in the cognitive age The impact of emerging tech on staffing, recruitment and team culture How to future-proof your practice in the era of exponential change Whether you are running a single site, scaling a group or building technology in the dental space, this podcast gives you the clarity, frameworks and strategic edge needed to stay ahead of the curve. If you want to understand how AI will redefine dentistry and how to lead confidently into the next decade of disruption, you are in the right place.

  1. Predictability Beats Growth: The Hidden System That Decides Who Wins

    8H AGO

    Predictability Beats Growth: The Hidden System That Decides Who Wins

    Episode Title:Predictability Beats Growth: The Hidden System That Decides Who Wins Guest: Andy Sloan Managing Director, Dental EMEA, Agilio Software LinkedIn: https://www.linkedin.com/in/andysloanned/ Company: https://www.linkedin.com/company/agiliosoftware Host: Dr Randeep Singh Gill Founder, The TechDental Podcast www.techdental.com info@techdental.com LinkedIn: https://www.linkedin.com/in/dr-randeep-singh-gill-576580357/ Dentistry does not break because it grows. It breaks because it scales without control. In this episode of The TechDental Podcast, I sit down with Andy Sloan, Managing Director for Dental at Agilio Software, to unpack why scaling dentistry so often collapses under its own weight and what separates predictable, investor-ready organisations from reactive, firefighting ones. With more than 15 years operating inside high-growth dental technology environments and large-scale integrations, Andy brings lived experience from the sharp end of operational scale. We explore: What actually breaks first when a dental group moves beyond five practicesWhy variation compounds faster than leaders expectWhy you cannot buy growth before you buy controlHow technology adoption can amplify confusion instead of clarityWhy predictability beats growth in private equity conversationsWhere AI genuinely delivers value and where it is dangerously oversoldWhy operational AI often drives faster ROI than headline clinical innovationHow membership plans, recurring revenue, and structured systems influence valuationThe strategic thinking behind Agilio’s acquisition of Patient Plan DirectWhy systems thinking will become a core leadership skill in dentistry Andy is clear: “Predictability beats growth every time.” “AI will not fix unclear ownership and bad data. It will expose them.” “The value of AI is not intelligence. The value is focus.” This is a systems conversation. If you are building, acquiring, investing in, or governing dental organisations, this episode is essential listening. Subscribe to The TechDental Podcast for high-level discussions at the intersection of AI, data, governance, and business strategy in dentistry.

    21 min
  2. Dentistry’s Biggest Untapped ROI Lever

    FEB 10

    Dentistry’s Biggest Untapped ROI Lever

    Episode SummaryDentistry does not have an AI problem. It has a workflow and decision-making problem. In this episode of The TechDental Podcast, Dr Randeep Singh Gill sits down with Adam Smith, Director at Boxly AI, to unpack where most practices quietly lose revenue and why simply adding more technology rarely fixes it. Drawing on real DSO data, Adam explains why missed calls, slow response times, and fragmented lead handling are symptoms, not root causes. The real leverage comes from understanding patient workflows end-to-end, standardising decision points, and deploying AI only where it meaningfully assists humans. This is a practical, systems-level conversation about how dental practices and groups can turn the front of house from a cost centre into a predictable growth engine without overwhelming teams or creating Frankenstein software stacks. What You’ll LearnWhy dentistry doesn’t have a phone problem, but a workflow problemHow response time alone can increase conversion by 3–7×The concept of assisted intelligence versus full automationWhere AI should replace admin and where humans must stay in the loopHow a DSO increased lead-to-seat conversion from 12% to over 33%Why most practices don’t need more marketing, just better follow-upThe single KPI leadership should track before deploying AIHow front-of-house roles will evolve into concierge-style positions Key InsightAI does not create efficiency on its own. It amplifies the discipline of the systems underneath it. Practices that understand their data, workflows, and bottlenecks first will compound value. Those that don’t will simply automate inefficiency. GuestAdam Smith Director, Boxly AI LinkedIn: https://www.linkedin.com/in/adamsmithenquirybot/ Company: https://www.linkedin.com/company/boxlyai HostDr Randeep Singh Gill Founder & Host, The TechDental Podcast Website: www.techdental.com Email: info@techdental.com LinkedIn: https://www.linkedin.com/in/dr-randeep-singh-gill-576580357/ About The TechDental PodcastThe TechDental Podcast is the strategic intelligence platform for leaders navigating AI, data, and operating-model change in dentistry. Each episode goes beyond tools and trends to explore the systems, decisions, and disciplines that determine who scales and who stalls. H0X4D1eqvHVVKpe0h1F1

    43 min
  3. AI Didn’t Fix Dentistry. Intelligence Will.

    FEB 3

    AI Didn’t Fix Dentistry. Intelligence Will.

    AI Didn’t Fix Dentistry. Intelligence Will.How leaders cut through software noise, vendor hype, and AI confusion Episode DescriptionThe dental industry isn’t short of AI tools. It’s short of intelligence about technology. In this episode of TechDental, Dr Randeep sits down with Andreas Augat, Founder of Viviscus Dental Partners and creator of DentAIware, the dental AI and software market intelligence platform mapping over 550 technologies across the global dental ecosystem. After a decade inside Straumann, Andreas saw the same pattern repeat itself: too many tools, too much hype, fragmented data, and leaders making high-stakes technology decisions without objective insight. This conversation goes beyond features and buzzwords. We explore why: AI adoption fails when foundations are weaksoftware overload is now a strategic risk for DSOs and multi-site groupsintelligence about technology matters more than the technology itselfinvestors increasingly view tech maturity as a proxy for operational quality This is a practical, high-signal discussion for practice owners, group leaders, operators, and investors navigating AI, data, and digital transformation in dentistry. Key Topics CoveredFrom Straumann to startup: lessons from scaling a €2bn global dental businessWhy the dental software market has become dangerously fragmentedThe real gap between “pen and paper” clinics and fully digital operationsWhy most AI tools fail: people, data, and operating foundationsArtificial Narrow Intelligence vs hype and replacement narrativesAI as a force for humanising dentistry, not dehumanising itHow leaders should evaluate technology through patient journeys and workflowsInteroperability, APIs, and why closed systems won’t surviveWhat investors really look for when assessing tech-enabled practicesWhy intelligence, not technology, is the new competitive edge GuestAndreas Augat Founder – Viviscus Dental Partners Creator – DentAIware (Dental AI & Software Market Intelligence) LinkedIn: https://www.linkedin.com/in/andreas-augatDentAIware: https://www.linkedin.com/company/dentaiware/Viviscus Dental Partners: a href="https://www.linkedin.com/company/viviscusdentalpartners/" rel="noopener...

    33 min
  4. Why Dental Education Is Broken And How AI Will Fix It

    JAN 27

    Why Dental Education Is Broken And How AI Will Fix It

    Why Dental Education Is Broken And How AI Will Fix ItDental education was not designed for the world clinicians are operating in today. Clinical complexity has increased. Digital workflows are now standard. Patient expectations are higher than ever. Yet the way dentists are trained has not evolved at the same pace. In this episode of The TechDental Podcast, host Dr Randeep Singh Gill sits down with Dr Vishal Sharma, Director of Clinical Education and Operations at Spear Education, to unpack why dentistry has a structural education problem — and how AI, hybrid learning, and competency-based systems are reshaping the future of clinical training. This is a deep, operator-level conversation for founders, executives, and clinical leaders thinking about scale, consistency, and risk. Key Topics CoveredWhy dental education hasn’t kept pace with clinical and technological complexityThe post-pandemic skills gap facing early-career dentistsWhy traditional CPD and one-off courses fail at scaleThe limits of siloed, discipline-based trainingHybrid and decentralised learning models explainedHow AI enables objective, numerical skill assessmentCompetency-based progression vs hours-based educationWhy skill variance is a hidden risk when scaling dentistryHow DSOs can design role-based, standardised learning pathwaysThe future of immersive learning, AI, and VR in dental education Key Insights from the ConversationDentistry does not have a motivation problem. It has a systems problem. As Dr Vishal Sharma explains, clinicians are graduating with less hands-on repetition, entering practices with higher expectations, and facing increasing complexity without structured pathways to build confidence and competence. AI does not replace education. It addresses the structural limitations education has struggled with at scale. By enabling objective skill measurement, decentralised practice with remote feedback, and progression based on demonstrated capability, AI-driven education systems improve predictability — the foundation of safe, scalable dentistry. Who This Episode Is ForDental founders and group ownersDSO executives and clinical directorsEducation leaders and innovatorsDentists navigating advanced workflows and AI adoptionInvestors and operators interested in scalable clinical systems Connect & Learn MoreHost Dr Randeep Singh Gill LinkedIn: https://www.linkedin.com/in/dr-randeep-singh-gill-576580357/ Website: a...

    30 min
  5. The New Front Desk: How AI Turns Dental Admin into a Profit Centre

    JAN 20

    The New Front Desk: How AI Turns Dental Admin into a Profit Centre

    The New Front Desk: How AI Turns Dental Admin into a Profit CentreThe front desk is no longer just an administrative function. It is becoming one of the most powerful growth levers inside modern dental practices. In this episode of The TechDental Podcast, host Dr Randeep Singh Gill sits down with Subhash Mishra, Managing Director UK & Ireland at Convene, to explore how AI, automation, and operational intelligence are transforming the dental front desk from a cost centre into a profit centre. Drawing on experience across consumer tech, healthcare, and large-scale enterprise systems, Subhash explains why front desk automation is not about replacing people, but about elevating teams, improving patient experience, and unlocking measurable financial returns. This is a practical, commercially grounded conversation for dental leaders, practice owners, DSOs, CFOs, and investors navigating the next phase of operational transformation. Key Topics CoveredWhy the front desk is the operational hub of the dental practiceHow AI and automation free up ~100 hours per practice per monthTurning reception teams into revenue and patient engagement teamsThe real ROI of front desk automation, beyond cost savingsWhy CFOs and investors increasingly see automation as a growth engineHow patient expectations from retail and hospitality are reshaping dentistryThe role of data standardisation in unlocking AI-driven workflowsWhy automation works best as augmentation, not replacementScaling technology across multi-site dental groups and DSOsWhat dentistry can learn from hotels, airports, and consumer tech Practical Takeaways for Dental LeadersFront desk automation can deliver 6–7% revenue uplift when deployed correctlyManual admin hides significant costs in missed calls, underused capacity, and lost conversionsAI works best when paired with clear workflows and structured dataThe fastest ROI often comes from back-office and admin automation, not clinical toolsOperational consistency is a prerequisite for scaling any technology Lightning Round HighlightsThe biggest myth about AI in dentistryWhy AI should enhance teams, not replace themThe mindset shift the next generation of dental leaders must makeWhy borrowing best practices from hospitality can redefine patient experience Guest...

    43 min
  6. How Bupa is Redefining Tech-Enabled Dentistry

    JAN 13

    How Bupa is Redefining Tech-Enabled Dentistry

    Episode TitleHow Bupa is Redefining Tech-Enabled Dentistry Episode DescriptionIn this episode of The TechDental Podcast, Dr. Randeep Gill sits down with Mark Allan, GM of Bupa Dental Care, to unpack how one of the UK’s largest dental organisations is approaching AI, data, leadership, and workforce transformation at scale. This is a rare, behind-the-scenes conversation on what actually works when deploying technology across hundreds of practices, why data maturity matters more than shiny tools, and how leadership mindset shapes the future of corporate dentistry. A must-listen for dental executives, founders, investors, and operators building for scale. What We CoverWhy most large organisations fail at technology adoptionData maturity vs tool adoption – the real bottleneck in AIRolling out AI across 380+ practices with employed and self-employed cliniciansHow AI note-taking is already cutting admin time by ~50%Using X-ray AI to improve patient understanding and trustWhy structured data is the true long-term competitive advantageConnecting oral health data to whole-body healthcare insightsThe strategic intent behind Bupa’s Clinical Training AcademyWorkforce development as a driver of clinician attraction and retentionThe “Feeling at Ease” philosophy and patient trust at scaleLeadership lessons from running one of the UK’s largest dental networksWhy personalised, data-driven healthcare will arrive sooner than expected Key TakeawaysAI does not fix broken processes; structure comes firstScaled dentistry requires flexibility, not rigid standardisationThe biggest gains from AI come from admin reduction and patient educationData silos are the silent killer of digital transformationLeadership alignment is built through listening, not mandatesDentistry is uniquely positioned to lead preventative, personalised healthcare GuestMark Allan GM, Bupa Dental Care Mark leads nearly 400 practices across the UK, overseeing care for over one million NHS patients. His background spans insurance, finance, and healthcare leadership, bringing a rare blend of commercial discipline and purpose-driven strategy to corporate dentistry. Connect with Mark: LinkedIn Mark Allan - https://www.linkedin.com/in/mark-allan-02641b6/span...

    32 min
  7. People-First AI: The Leadership Framework Behind Scalable Dental Tech

    JAN 6

    People-First AI: The Leadership Framework Behind Scalable Dental Tech

    Episode TitlePeople-First AI: The Leadership Framework Behind Scalable Dental Tech Episode SummaryAI adoption in dentistry is accelerating, but results remain inconsistent. In this episode of The TechDental Podcast, Dr Randeep is joined by Aleksandra Osipova, founder of Apricity Lab and former Chief AI Officer, to explore why most AI initiatives fail to scale and what leaders must do differently. This conversation focuses on people first AI, systems thinking, leadership maturity, and operational readiness. Aleksandra shares practical insights on how dental organisations can implement AI responsibly, build trust with teams, maintain data integrity, and create feedback driven systems that deliver measurable return on investment. This episode is essential listening for dental executives, founders, and leaders of growing groups who want to move beyond AI hype and build scalable, resilient technology strategies. What You Will LearnWhy AI does not fix broken processes and instead amplifies themWhat people first AI means in real organisational settingsHow systems thinking in dentistry applies directly to AI implementationWhy leadership mindset determines AI success more than technologyHow iteration, feedback loops, and KPIs drive sustainable AI outcomesWhy data integrity and governance are critical in healthcare AIHow to introduce AI without breaking culture, trust, or teamsThe leadership capabilities required to scale AI responsibly Key Topics DiscussedAI hype versus operational reality in dentistryPeople first AI as a leadership frameworkSystems thinking and organisational readinessIterative AI rollout and continuous improvementMeasuring success through stable KPIsData bias, governance, and regulatory considerationsTrust, transparency, and employee engagementThe future of scalable, human centred AI in dental organisations GuestAleksandra Osipova Founder, Apricity Lab Former Chief AI Officer Four time founder and AI strategist Aleksandra advises organisations on how to design systems that allow AI to scale responsibly while enhancing human capability and decision making. Connect with the GuestLinkedIn (Personal): https://www.linkedin.com/in/aleksandra-osipova/LinkedIn (Company): a...

    30 min
  8. Subscription Dentistry, AI & the Playbook for Scalable Dental Groups

    12/16/2025

    Subscription Dentistry, AI & the Playbook for Scalable Dental Groups

    Episode TitleSubscription Dentistry, AI & the Playbook for Scalable Dental Groups Episode SummaryIn this episode of The TechDental Podcast, Dr. Randeep Singh Gill is joined by Matthew Hadman, Head of Dental Groups at Patient Plan Direct, to unpack what actually enables dental practices to scale into resilient, high-value groups. Matthew brings a ground-level view of consolidation, working closely with independent practices, emerging groups, and DSOs across the UK. This conversation moves beyond surface-level growth tactics and focuses on the operational foundations that determine whether scale creates leverage or chaos. You will hear a practical breakdown of: Why strategy and centralised teams must come before acquisition velocityHow subscription dentistry underpins EBITDA stability, valuation, and clinician retentionThe most common mistake practices make when converting NHS patients to private plansWhy white-labelled plans are a strategic asset for DSOs protecting brand equityWhere AI and automation will drive the biggest uplift in plan adoption and retentionThe leadership mindset required to scale without margin erosion or cultural drift This episode is essential listening for practice owners, group leaders, operators, and investors navigating dentistry’s next growth phase. Key Topics CoveredScaling from 4–5 practices to 10+ without operational breakdownCentralised finance and operational teams as a growth prerequisiteSubscription revenue as an investor-grade signalNHS to private conversion without commoditising carePrevention-led dentistry as the core patient value propositionWhite-labelling vs corporate branding in DSOsAI-driven onboarding, nurturing, and retentionLeadership under consolidation and change Guest BioMatthew Hadman is Head of Dental Groups at Patient Plan Direct, supporting hundreds of practices and DSOs with recurring revenue strategy, NHS-to-private conversion, and scalable membership plan infrastructure. He works closely with leadership teams navigating consolidation, operational maturity, and exit readiness. Connect with MatthewLinkedIn: https://www.linkedin.com/in/matthewhadman/Website: https://www.patientplandirect.co.uk About The TechDental PodcastThe TechDental Podcast explores how AI, automation, data, and modern operating models are reshaping dentistry’s business landscape. Featuring founders, operators, investors, and leaders building the future of dental care. Website: https://www.techdental.comEmail: info@techdental.com Subscribe, follow, and share to stay ahead of where dentistry meets technology and scalable business thinking.

    18 min
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About

The TechDental Podcast is where dentistry meets disruption. Hosted by Dr Randeep Singh Gill, this weekly show dives into how AI, automation and emerging technologies are reshaping clinical workflows, patient experience, diagnostics, business models and the economics of practice ownership. Each episode features unfiltered conversations with the people building the future of the profession including AI founders, multi-site operators, dental group executives, technologists, investors and innovators who are redefining what a modern dental business looks like. No theory. No corporate fluff. No surface-level chat. You will hear real-world insights on: How AI is transforming diagnostics, patient journeys and consent The rise of autonomous and semi-autonomous dental workflows Profit models, valuations and financial strategy in an AI-driven market Digital transformation inside independent practices and DSOs Scaling clinical operations with automation and data The new skillsets dental leaders need in the cognitive age The impact of emerging tech on staffing, recruitment and team culture How to future-proof your practice in the era of exponential change Whether you are running a single site, scaling a group or building technology in the dental space, this podcast gives you the clarity, frameworks and strategic edge needed to stay ahead of the curve. If you want to understand how AI will redefine dentistry and how to lead confidently into the next decade of disruption, you are in the right place.

Information

  • Creator
    Randeep Singh Gill
  • Years Active
    2025 - 2026
  • Episodes
    32
  • Rating
    Clean
  • Copyright
    Copyrights ©2026 All Rights Reserved by RIG Enterprises Ltd t/a TechDental