Changing Lanes: The Hooks Playbook

Hooks Lincoln
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Welcome to Changing Lanes: The Hooks Playbook—a podcast about people, principles, and the power of grace in the car business. Hosted by third-generation dealer Kip Hooks, this show takes you inside the heartbeat of Hooks Lincoln in Fort Worth, Texas. From family stories that shaped the dealership’s soul to customer moments that changed everything, you’ll hear what it really means to do business with intention. With guest appearances including Piper the dealership pup, reflections on family, heritage, a certain fondness for college teams that wear purple and prefer amphibians with horns, and a commitment to serving with humility and heart—this podcast is your front-row seat to the Hooks way. 

Episodes

  1. 12/17/2025

    Two Brothers. One Legacy. The Hooks Way.

    In this special episode of Changing Lanes: The Hooks Playbook, Dealer Principal Kip Hooks is joined by his brother Kory Hooks for an open and thoughtful conversation about family, leadership, and the values that have shaped generations of the Hooks name in the automotive world. Though they each lead their own dealerships today, Kip and Kory share a deep-rooted history in the car business—one built on lessons passed down from their grandfather and father, a commitment to doing right by people, and a belief that relationships matter more than transactions. In this episode, they reflect on how growing up in a multi-generation dealership family influenced their paths, their leadership styles, and the way they approach decisions every day. Listeners will hear honest insights on: Finding their individual paths within a shared family legacyThe realities of growing up in the car businessHow different strengths and perspectives shape leadershipCommon misconceptions about running a dealershipWhy integrity, transparency, and people-first values still winWhether you’re part of a family business, in the automotive industry, or simply appreciate stories rooted in character and community, this episode offers a genuine look at what it means to carry a legacy forward—while leading in your own way. Stop by Hooks Lincoln in Fort Worth, Texas Visit us online: www.hookslincoln.com Find us on Google: Hooks GBP Follow Kip Hooks: www.linkedin.com/in/kip-hooks-6723046a/ Podcast Directed and Produced by: www.hiredgunsagency.com

    1h 2m

  2. 12/08/2025

    Redefining Car Care: Inside Hooks Lincoln's Remote Service Philosophy

    This episode of Changing Lanes: The Hooks Playbook takes you behind the scenes of a service model that’s transforming the ownership experience at Hooks Lincoln. Kip Hooks, Owner of Hooks Lincoln, shares how remote service, valet pickup and delivery, and mobile maintenance have evolved into cornerstone offerings designed to make car care effortless. Discover how these services began decades ago as small, customer-first gestures and grew into a fully scaled, highly organized system built around convenience, communication, and trust. Kip explains why character-driven team members, precise logistics, and constant improvement are essential to delivering a seamless experience—whether customers are at home, at work, or anywhere in between. Listeners will learn: How Hooks Lincoln scaled its remote service program beyond one-off pickupsWhy customer inconvenience—not industry trends—sparked the earliest innovationsWhat makes Hooks Lincoln’s approach uniquely personal and dependableThe behind-the-scenes planning that ensures punctual, smooth appointmentsHow mobile service brings recalls, maintenance, and software updates directly to the customerWhy strong people, intentional processes, and continuous learning shape every aspect of serviceFor anyone curious about whether pickup and delivery service is truly worth it—or how a dealership can make car care feel effortless—this episode offers an inside look at a philosophy built around doing things the right way. Subscribe, rate, and share to help others discover a better way to experience vehicle ownership. Stop by Hooks Lincoln in Fort Worth, Texas Visit us online: www.hookslincoln.com Find us on Google: Hooks GBP Follow Kip Hooks: www.linkedin.com/in/kip-hooks-6723046a/ Podcast Directed and Produced by: www.hiredgunsagency.com

    40 min

  3. 11/04/2025

    From Transaction to Relationship: Inside Hooks’ Model

    Hooks Lincoln Owner, Kip Hooks, shares how his dealership turned a traditional, often stressful process into something completely different — a relationship-driven experience built on trust, loyalty, and listening. In this episode of Changing Lanes: The Hooks Playbook, Kip explains how Hooks’ single point of contact model simplifies the car-buying journey by having one person guide each client from start to finish. It’s not just about selling cars — it’s about redefining luxury through personalization, integrity, and genuine care. Kip also opens up about the lessons learned along the way: the “no printer” rule that removes friction, the culture that empowers his team to “run through walls,” and the humility that keeps the focus on people, not profit. Whether you’re in the automotive industry or simply passionate about great customer experiences, this conversation reveals what it truly means to earn loyalty through relationships, not transactions. Stop by Hooks Lincoln in Fort Worth, Texas Visit us online: www.hookslincoln.com Find us on Google: Hooks GBP Follow Kip Hooks: www.linkedin.com/in/kip-hooks-6723046a/ Podcast Directed and Produced by: www.hiredgunsagency.com

    47 min

  4. 09/08/2025

    Beyond Cars: How Hooks Lincoln Builds Trust Through Service

    Customer service has changed dramatically over the past fifty years—surveys, metrics, and online reviews now dominate how businesses measure success. But at Hooks Lincoln, service has always been about something far more timeless: people, relationships, and doing the right thing in the moment. In this episode of Changing Lanes: The Hooks Playbook, Kip Hooks, Owner of Hooks Lincoln, reflects on the dealership’s decades-long tradition of putting humanity at the center of every customer interaction. He shares remarkable stories that illustrate this philosophy in action, from his grandfather quietly replacing a broken mirror on a stranger’s truck during a Sunday visit to the dealership, to his father driving across town in the rain to change a flat tire for a college student. Kip himself carries that same spirit forward, recalling the time he overheard a family in distress and personally drove them home, later arranging to have their car picked up and serviced. These moments—whether small or extraordinary—speak to a culture of service that transcends sales and marketing. Kip emphasizes that while the tools of business have evolved, from the internet to social media to the latest advances in communication technology, the foundation has not changed. Integrity, presence, and genuine care remain at the core of what makes Hooks Lincoln special. Customers don’t just buy a car; they build a relationship with a team that is deeply committed to supporting them throughout the ownership experience. Listeners will hear how these principles have guided the dealership through generations, creating lifelong customers and turning service encounters into stories that define a brand. This episode is a powerful reminder that while products and processes evolve, true trust is built through moments of humanity—the kind that can’t be faked and never go out of style. Stop by Hooks Lincoln in Fort Worth, Texas Visit us online: www.hookslincoln.com Find us on Google: Hooks GBP Follow Kip Hooks: www.linkedin.com/in/kip-hooks-6723046a/ Podcast Directed and Produced by: www.hiredgunsagency.com

    32 min

  5. 08/05/2025

    Legacy in Motion: Kip Hooks on Four Generations of Customer-First Leadership

    In the premiere episode of Changing Lanes: The Hooks Playbook, Kip Hooks—Dealer Principal of Hooks Lincoln in Fort Worth, Texas—invites listeners into a candid conversation about what truly drives the dealership’s success: relationships, not transactions. As the third generation in a family legacy that spans more than 70 years in the automotive business, Kip unpacks the core philosophy that guides everything they do at Hooks Lincoln.  Listeners will discover how the dealership’s unique identity—built on Southern hospitality, boutique-style service, and an unwavering commitment to grace—sets it apart in an industry often driven by volume and speed. Kip speaks openly about the difference between being a “want” dealership versus a “need” dealership, and how that mindset influences every customer interaction, team hire, and long-term decision.  The episode explores:  The foundational principle of BIHL: “Best Interest of Hooks Lincoln”—and why that always begins with the customer.How time is treated as the ultimate luxury, and how the team prioritizes customer convenience without compromising on care.Why character outweighs experience when hiring team members—and how strong teammates build strong cultures.How decades of sports experience shape Kip’s leadership style and foster a problem-solving, coach-like culture.What it means to “do the same things differently” in a car buying experience that’s often been overcomplicated.Real stories of going the extra mile—literally—to serve customers and build lifelong relationships.Whether you're a car buyer, a fellow dealer, or someone who simply values legacy-driven leadership, this episode sets the tone for a podcast that promises transparency, warmth, and wisdom from the heart of Fort Worth.   Stop by Hooks Lincoln in Fort Worth, Texas Visit us online: www.hookslincoln.com Find us on Google: Hooks GBP Follow Kip Hooks: www.linkedin.com/in/kip-hooks-6723046a/ Podcast Directed and Produced by: www.hiredgunsagency.com

    41 min
  • 5 Episodes

About

Welcome to Changing Lanes: The Hooks Playbook—a podcast about people, principles, and the power of grace in the car business. Hosted by third-generation dealer Kip Hooks, this show takes you inside the heartbeat of Hooks Lincoln in Fort Worth, Texas. From family stories that shaped the dealership’s soul to customer moments that changed everything, you’ll hear what it really means to do business with intention. With guest appearances including Piper the dealership pup, reflections on family, heritage, a certain fondness for college teams that wear purple and prefer amphibians with horns, and a commitment to serving with humility and heart—this podcast is your front-row seat to the Hooks way. 

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