The Product Opscast

Graham Reed & Antonia Landi
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The award-winning podcast team of Antonia Landi & Graham Reed, with their new podcast - The Product Opscast - will dive deeper into Product Ops with very special guests. www.productopsconfidential.com

  1. Product Opscast Episode 15: The Answer's In Your Data

    8H AGO

    Product Opscast Episode 15: The Answer's In Your Data

    In this episode, Graham Reed and Antonia Landi chat with Sean O'Neill, well-respected Product & Data leader, to discuss the critical role of data in product management. Sean shares his extensive experience at Amazon and Tesco, highlighting how data strategies can drive business growth and efficiency. They explore the importance of building a data-driven culture and the integration of AI and machine learning in decision-making processes. Sean shares some fantastic stories of transformation and tangible results seen through using data, as well as some insight into the inner workings at Amazon. “Data is the new moat” Highlights: * Data has always been at the heart of product management. * Teaching yourself SQL is still essential for product managers, even in the world of AI. * Understanding customer friction can drive better product decisions. * Data is the new moat for competitive advantage. * Engagement metrics are vital for assessing feature value. * Building credibility with stakeholders is essential for product teams. * Curiosity about data can lead to valuable insights. * AI should be used to solve specific problems, not just as a buzzword. Check our Sean’s article on Strategic Bets: Watch here on Substack, or listen on your favourite platform. We’re on YouTube, Spotify and Apple Podcasts What should the team discuss next? Share your thoughts about a future topic you love them to dive into… maybe you are even that guest to talk to. Get full access to Product Ops Confidential at www.productopsconfidential.com/subscribe

    49 min
  2. Product Opscast Episode 14: Bridging the Product Data Gap

    FEB 18

    Product Opscast Episode 14: Bridging the Product Data Gap

    In this episode, Graham Reed and Antonia Landi dive deep into data with Timo Dechau, and discuss the critical role of data in product operations. They explore how to bridge the gap between product, data and business strategy, the importance of defining product performance metrics, and the need for collaboration between product, product marketing and data teams. The trio emphasises the necessity of context in metrics, the evolution of metrics over time, and the role of product operations in fostering a data-driven culture within organisations. “Understanding user behaviour is key” Highlights: * Product data must align with business strategy to yield meaningful insights. * Data teams often lack context, which hinders their effectiveness. * Product Operations can bridge the gap between product managers and data teams. * Defining product performance metrics is crucial for success. * Metrics should evolve with the business and its strategy. * Collaboration between product marketing and data teams is essential. * Understanding user behaviour is key to improving product performance. * Data should inform strategy, not just validate it post-factum. * Creating a culture of data-informed decision-making is vital. Check out Timo’s newsletter: Watch here on Substack, or listen on your favourite platform. We’re on YouTube, Spotify and Apple Podcasts What should the team discuss next? Share your thoughts about a future topic you love them to dive into… maybe you are even that guest to talk to. Get full access to Product Ops Confidential at www.productopsconfidential.com/subscribe

    46 min
  3. Product Opscast Episode 13: Delightful Product Ops

    FEB 4

    Product Opscast Episode 13: Delightful Product Ops

    In this episode, Graham Reed and Antonia Landi welcome Nesrine Changuel - Google, Microsoft and Spotify alumni, product expert and author of the brilliant Product Delight. They explore the concept of product delight, emphasising the importance of emotional connections in product management. Nesrine shares insights on how to create delightful products that resonate with users, the differences between B2B and B2C emotional motivators, and practical steps for implementing delight in product strategies. Also touches on fostering creativity and inclusivity in design, highlighting the need for emotional awareness in product development. “Delight is not a nice to have.” “We need to honour users’ emotions.” Highlights: * Product delight is essential for modern product management. * Emotional connections can significantly enhance user retention and revenue. * Delight should not be viewed as a luxury but a necessity. * Understanding users’ emotional motivators is crucial for product success. * B2B and B2C products require different emotional approaches. * Implementing a 50-40-10 guideline can help balance functional and emotional features. * Fostering a creative environment is key to innovation in product management. * Inclusive design considers the diverse emotional responses of users. * Delight can differentiate products in a competitive market. * Product managers should prioritize emotional aspects alongside functional requirements. Check out Product Delight on Nesrine’s website Watch here on Substack, or listen on your favourite platform. We’re on YouTube, Spotify and Apple Podcasts What should the team discuss next? Share your thoughts about a future topic you love them to dive into… maybe you are even that guest to talk to. Get full access to Product Ops Confidential at www.productopsconfidential.com/subscribe

    50 min
  4. Product Opscast Episode 12: Surfacing Bad Product Ops

    JAN 21

    Product Opscast Episode 12: Surfacing Bad Product Ops

    We’re back in 2026 for more Product Ops chit-chat! In this episode, Graham Reed and Antonia Landi welcome David Pereira - expert product consultant, author of Untrapping Product Teams, and occasional Product Ops critical thinker! It was 3 years ago (we could not believe it) when David published some thoughts on Product Ops as it was at the time, which led Antonia and Graham to want to respond, which became the Product Opscast. The rest is history, and so what better way to start 2026 than to speak with David about what he feels is still true, what has changed, and dive into what good and bad Product Ops looks like. We discuss the evolution of product operations over the past three years, the importance of defining roles within product ops, and the challenges faced by product teams. Also on the agenda - the need for intentionality in product operations, the responsibility of leadership, and the significance of understanding organisational dynamics. David shares insights from his book and highlights the importance of facing reality in product management, ultimately advocating for a strategic and measurable approach to product operations. “You can't change everything at once” Highlights: * Intentionality is crucial in product operations to drive change. * Leadership plays a key role in enabling product teams. * Understanding the context of product operations is essential. * Bad product operations can hinder team effectiveness. * It’s important to prioritise challenges and tackle them one at a time. * Creating time to think is vital for effective leadership. Watch here on Substack, or listen on your favourite platform. We’re on YouTube, Spotify and Apple Podcasts Get full access to Product Ops Confidential at www.productopsconfidential.com/subscribe

    44 min
  5. Product Opscast Episode 11: Product Ops Q&A #1 with Antonia, Graham & Guest Thor Mitchell

    12/10/2025

    Product Opscast Episode 11: Product Ops Q&A #1 with Antonia, Graham & Guest Thor Mitchell

    In this slightly different episode of the Product Opscast, special guest Thor Mitchell, CPO Exec-in-Residence at Balderton Capital and Ex-VP of Product at Miro, flips the narrative and asked our hosts Graham Reed and Antonia Landi all about Product Ops, particularly around its partnership with product leadership and the strategic role it must play in getting teams to build better products. Thor talks us through his time at Miro (with podcast alumni Thorsten Lowenberg - see that episode here ) and how his experiences with Product Ops changed his life. This was a lot of fun, but shone a bright light on the importance of leadership support and buy in. “Product Ops changed my life” Highlights: * Product Ops can significantly enhance team productivity. * Effective measurement of Product Ops success is crucial. * Leadership support is essential for Product Ops to thrive. * Balancing tactical and strategic responsibilities is key. * Product Ops should not just focus on ICs but also support leadership. * Delegation is a critical skill for product leaders. * Understanding organisational needs is vital for Product Ops. * Process should enhance, not hinder, product development. * Product Ops can, and does, influence organisational culture and communication. * Building better products is the ultimate goal of Product Ops. Watch here on Substack, or listen on your favourite platform. We’re on YouTube, Spotify and Apple Podcasts Get full access to Product Ops Confidential at www.productopsconfidential.com/subscribe

    52 min
  6. Product Opscast Episode 10: Emotional Intelligence (EQ) in Product

    11/28/2025

    Product Opscast Episode 10: Emotional Intelligence (EQ) in Product

    In this episode of the Product Opscast, Graham Reed and Antonia Landi discuss the importance of emotional intelligence in product leadership with special guest Pippa Topp. They explore how self-awareness and understanding others can enhance team dynamics, the role of psychological safety in fostering open communication, and the significance of authentic leadership and self-belief. The (spicy) topic of calling out the challenges of balancing business demands with emotional intelligence is covered, as is transforming organizational culture, and the necessity of product PR to highlight the human aspect of product management. This one is an emotional rollercoaster! “Authentic leadership requires self-discovery” Highlights: * Emotional intelligence (EQ) starts with self-awareness and understanding others. * Psychological safety is crucial for open communication and team dynamics. * Defensiveness in teams can be managed through EQ. * Authentic leadership requires self-discovery and confidence. * Transformational roles, such as Product Ops, need support and clarity to succeed. * Building connections fosters a positive work environment. * Human interactions are essential in scaling businesses. * Emotional intelligence can lead to sustainable impact in organizations. * Product PR helps in showcasing the value of product teams. * Self-belief is foundational for effective leadership. Resources Mentioned: Emotional Intelligence - Daniel Goleman Dare to Lead - Brene Brown The Call to Courage - Brene Brown - Netflix Watch here on Substack, or listen on your favourite platform. We’re on YouTube, Spotify and Apple Podcasts Get full access to Product Ops Confidential at www.productopsconfidential.com/subscribe

    50 min
  7. Product Opscast Episode 9: All About Communication

    11/25/2025

    Product Opscast Episode 9: All About Communication

    In this episode of the Product Opscast, Graham Reed and Antonia Landi discuss the critical role of communication in product management with special guest Jake Brereton, COO of LaunchNotes. They explore Jake’s journey through Atlassian, the challenges of effective communication in scaling organisations, and the importance of understanding audience needs. Also on the agenda: the impact of poor communication on business outcomes, strategies for celebrating successes and learning from releases, and modern product conversations wouldn’t be completed with discussing the role of AI in product management. Highlights: * Communication is fundamental to life, not just business. * Understanding audience needs is crucial for effective communication. * Timing is key in product communication. * Celebrating successes helps reinforce team morale and transparency. * Effective communication strategies can enhance customer engagement. * Poor communication can lead to missed opportunities and revenue loss. * AI can assist in communication, but cannot replace the human touch. * Product managers must communicate clearly and frequently. * Referencing company strategy in communications fosters accountability. Resources Mentioned: Watch here on Substack, or listen on your favourite platform. We’re on YouTube, Spotify and Apple Podcasts Get full access to Product Ops Confidential at www.productopsconfidential.com/subscribe

    49 min
  8. Product Opscast - Resource Launch Special: Measuring Product Ops

    11/14/2025 · BONUS

    Product Opscast - Resource Launch Special: Measuring Product Ops

    In this resource launch special of the Product Opscast, Graham Reed interviews podcast alumni Jana Debusk about the launch of her collaborative framework for measuring Product Operations. It is a pleasure to partner with Jana Debusk to bring this resource to you (Let’s be honest, Jana did all the work, we’re just publishing!), a resource that will continue to evolve as more and more is learnt about measuring ourselves and our teams in the Product Ops profession. Watch here on Substack, or listen on your favourite platform. We’re on YouTube, Spotify and Apple Podcasts Get full access to Product Ops Confidential at www.productopsconfidential.com/subscribe

    15 min
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About

The award-winning podcast team of Antonia Landi & Graham Reed, with their new podcast - The Product Opscast - will dive deeper into Product Ops with very special guests. www.productopsconfidential.com

Information

  • Creator
    Graham Reed & Antonia Landi
  • Years Active
    2025 - 2026
  • Episodes
    16
  • Rating
    Clean
  • Copyright
    © Product Ops Confidential
  • Show Website
    The Product Opscast