Delivering Digital

IT Works Health
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This podcast from IT Works Health Recruitment, shines a light on the people behind the tech; exploring the challenges, wins and lessons learned across EPR rollouts, infrastructure upgrades, and data transformation. Expect real-world insights from healthcare delivery experts and the recruitment specialists who support them.

Episodes

  1. DEC 15

    Strategies for Successful LIMS Implementation

    In this episode of Delivering Digital, we’re joined by laboratory operations expert Gary Creed to explore what makes a LIMS implementation successful. Drawing on real-world experience, Gary discusses the importance of planning, stakeholder engagement and aligning technology with clinical needs, alongside practical advice for navigating change and driving long-term value in laboratory services.

    33 min

  2. NOV 12

    Communicating for Success in Digital Health Projects

    Hear from Tom Cleary, a senior manager with over 20 years’ experience leading large-scale digital projects across the health sector. From building PMO teams from the ground up to driving key initiatives during COVID, Tom reflected on the realities of delivering transformation within NHS constraints. He shared valuable insights into the communication challenges that often arise – and how collaboration, clarity and trust can help overcome them. A thoughtful discussion packed with lessons for anyone involved in EPR or digital health delivery.

    47 min

  3. OCT 22

    Career Journey: From Customer Service to LIMS Leadership

    In this episode of Delivering Digital, we explore a unique career journey through the laboratory industry, from customer service to quality control and LIMS administration. We discuss how transferable skills, adaptability, and self-driven upskilling have enabled a seamless transition into technical roles. Highlights include hands-on involvement in LIMS upgrades, template creation, cross-department collaboration, and the value of agility in fast-moving lab environments. This conversation offers practical insights into career growth, developing technical expertise, and the importance of versatility in modern laboratory roles.

    15 min

  4. OCT 6

    Driving Digital Change in the NHS: Insights from Ciara Moore

    In this episode, we hear from Ciara Moore, former Programme Director of Nova, as she reflects on her experience leading one of the NHS’s most ambitious digital transformations. Drawing on over 30 years in health and care, Ciara shares pivotal moments, key lessons, and the challenges of managing change across 84 sites with 10 electronic patient record systems. Whether you’re in healthcare, digital transformation, or leadership, her insights offer inspiration and practical takeaways for anyone driving large-scale change.

    17 min

  5. SEP 22

    The EPMA Hub: Connecting Healthcare Professionals in Digital Prescribing

    Electronic Prescribing and Medicines Administration (EPMA) systems are changing the way hospitals manage medicine, but until now, the people working in this field had no single place to share ideas. In this episode, Kyle Cromey, Chief Pharmacy Information Officer and founder of the EPMA Hub, explains how he created an online community where pharmacists, nurses, doctors, and digital health colleagues can connect, learn, and support each other. Kyle shares the surprising story of how studying ancient Greek inspired him to build the Hub, why it’s so important for tackling everyday challenges in digital prescribing, and how it’s helping students, clinicians, and technical experts collaborate more effectively. Whether you’re working with EPMA systems today or thinking about a move into digital roles, this conversation offers practical insights, inspiration, and a look at what the future of prescribing could look like.

    14 min

  6. SEP 11

    Why Contractor Wellbeing Deserves More Attention

    In this episode of Delivering Digital, Elena Froggett and Kara Smart chat with Helen Hartley, experienced NHS contractor and founder of 'Hella Coach', about how professionals working between contracts can protect their mental wellbeing. Helen draws on her own journey in transformation projects and coaching to explore the challenges contracting can bring, from shrinking confidence to dry spells and losing direction. She also shares practical tools like TetraMap, NLP, and her own “Joy List” approach to help you reset, reconnect, and thrive, even during quieter moments. Whether you’re navigating the peaks, the pauses, or wondering what comes next, this conversation reminds you that you don’t have to do it all alone.

    43 min

  7. SEP 2

    Ray Jordan on NHS Data Platforms and the Future of AI in Health

    In this episode of Delivering Digital, Georjah Humphreys speaks with Ray Jordan, an experienced digital health leader, about the NHS’s journey toward smarter data and responsible AI. Ray explores the role of the Federated Data Platform (FDP) in unifying NHS data, supporting real-time analytics, and driving improvements in areas like cancer care and mental health. He also shares a balanced view on AI - highlighting proven uses in imaging and diagnostics while cautioning against hype and unchecked risks. A must-listen for anyone navigating the intersection of data, AI, and digital healthcare.

    27 min

  8. AUG 27

    People First: Rescuing Digital Health Projects with Emily Gadd

    In this episode of Delivering Digital, we sit down with NHS Project and Programme Manager Emily Gadd to explore why people - not just processes - are the key to digital transformation success. Emily shares how she turns around struggling projects by listening first, rebuilding trust, and re-energising teams. From quick viability assessments to fostering a culture of kindness, her approach proves that lasting change in healthcare tech starts with empathy.

    17 min

  9. AUG 18

    Training for Success: Overcoming EPR Challenges

    In this episode of 'Delivering Digital', we explore the challenges healthcare organisations face when rolling out Electronic Patient Record (EPR) training, and the strategies that make all the difference. From engaging clinicians and supporting super users to tailoring training for diverse teams, we unpack the best practices that help staff feel confident and capable in using digital systems. Whether you’re leading an implementation or supporting frontline adoption, this conversation is packed with practical insights to drive success.

    11 min

  10. AUG 11

    NHS IT Delivery: Why Communication & Emotional Intelligence Matter

    Join IT Works Health’s health tech specialists, Elena Froggett and Kara Smart, as they sit down with Agata Gawlik, an NHS IT programme leader with over 22 years of experience, to explore why soft skills are critical in delivering successful healthcare IT projects. Agata shares how emotional intelligence and strong communication help bridge the gap between technical teams and clinical users, support change management, and build trust on the ground. Whether it’s deploying clinical systems, LIMS, PACS, or EPRs, people skills are what truly make the difference. Ideal listening for NHS IT professionals, project managers, and digital transformation leads.

    27 min
  • 10 Episodes

About

This podcast from IT Works Health Recruitment, shines a light on the people behind the tech; exploring the challenges, wins and lessons learned across EPR rollouts, infrastructure upgrades, and data transformation. Expect real-world insights from healthcare delivery experts and the recruitment specialists who support them.

Information

  • Creator
    IT Works Health
  • Years Active
    2K
  • Episodes
    10
  • Rating
    Clean
  • Copyright
    © 2025 Delivering Digital
  • Show Website
    Delivering Digital