In this podcast episode we are absolutely honored to interact and collaborate with Mr. Richard Dillard, PMP, ITIL, SAFe, SSBB, who is the Chief of Staff, Growth & Sr. Capture Director of the company - C5MI and, also is the Founder of the company - Tyleum Group LLC. He is based out of Mascoutah, Illinois, United States a) Takes us through the timeline of his journey in the IT, Digital Transformation, Leadership, and Operational Excellence space, including the experiences that has shaped his career over the years. b) Gives an insight into his role as the Chief of Staff, Growth at C5MI, talks about how a typical day looks like for him and, also mentions about the company's mission that inspired him to become part of the team. c) Having spoken extensively about leadership and organizational performance throughout his career, in his opinion mentions about what does a great leadership look like today, especially as organizations continue to embrace Artificial Intelligence and digital transformation. d) Drawing on his experience helping organizations improve their operations, talks about how does he see Artificial Intelligence transforming areas such as supply chains, manufacturing, and overall business performance and, also shares a hands-on use case that he has been associated with. e) Looking back on his journey, mentions about some of the biggest lessons he has learnt about building high-performing organizations where people, processes, and technology come together to create lasting business value.