The RC Executive Lounge

ArceeHQ
  • 5.0 (2)
  • Medicine
  • Updated Biweekly

The RC Executive Lounge is where top healthcare finance leaders share bold strategies to grow revenue and accelerate cash flow. Discover how they apply cutting-edge tools like Agentic AI across the revenue cycle to reduce denials, streamline Medicare, and enhance patient financing and financial assistance to advance equitable access to care. Each episode delivers real-world wins, deep executive insights, and future-focused thinking on technology, payer dynamics, compliance, staffing, and patient experience.

  1. Aug 6

    Rethinking Denials Management: AI, Predictive Strategy, and the Future of Revenue Cycle Leadership | Christina Slemp

    In this episode of The RC Executive Lounge Podcast, Christina Slemp, System Vice President of Revenue Cycle Financial Services at UNC Health, shares how a multi-dimensional approach to denial prevention is reshaping what claims denial management looks like at scale. Christina opens with a framework that challenges how most organizations think about denials. Prevention and prediction come first, not remediation. She describes running simultaneous phases of microtargeted denial work, each with a 90-day lookback, a root cause sprint, and a solution presented to a cross-functional executive committee in six weeks. The conversation covers how Christina brought clinical teams into the underpayment resolution process, fixed root causes at the source, and used data storytelling to build cross-functional trust. Her closing line captures the episode perfectly: change does not stick because we tell people to. It sticks because people trust us. Additional topics covered in this episode include: ✅ AI plus RPA together: why combining both delivers maximum benefit and why solving for AI alone misses the mark✅ Bad process in, bad AI out: why process foundation must come before vendor selection✅ Governance is not a bad word: why standardization and compliance guardrails protect patients, claims, and the organization✅ From 10 touches to 2: why reducing claim touches is a win even when the final write-off number does not change✅ Do not implement technology for the sake of the new shiny toy: the checklist Christina applies before any automation decision✅ Likeable Badass: the book that shaped how Christina thinks about trust, influence, and leading through change Learn more about ArceeHQ and our comprehensive AI solutions platform for reducing denials, increasing adoption of patient financing and utilization of financial assistance: 👉 https://arceehq.com Download the free white paper on the play book for reducing claim denials: 👉https://arceehq.com/claims-denial-management/the-executive-guide-to-reducing-claim-denials-with-agentic-ai Download the free white paper on the play book for increasing collections from patient financing: 👉https://arceehq.com/patient-financing/the-financial-engagement-playbook-with-agentic-ai Download the free white paper on the play book for increasing collections using financial assistance: 👉https://arceehq.com/financial-assistance/the-executive-guide-to-financial-assistance-with-agentic-ai Evaluate your ROI of reducing claim denials using the ROI calculator: 👉https://arceehq.com/claims-denial-management/roi-calculator Evaluate your ROI of increasing collections from patient financing using the ROI calculator: 👉https://arceehq.com/patient-financing/roi-calculator Evaluate your ROI of increasing collections from financial assistance using the ROI calculator: 👉https://arceehq.com/financial-assistance/roi-calculator Access all the podcast episodes and short videos from the RC Executive Lounge:👉https://arceehq.com/the-rc-executive-lounge-podcast-series 👉https://arceehq.com/podcast-shorts Subscribe to the RCM Executive Lounge Podcast on your favorite platform: 🎧 Apple:https://podcasts.apple.com/us/podcast/the-rc-executive-lounge/id1834231179 🎧 Spotify:https://open.spotify.com/show/6Pzfp41103XlD2ItpFfbdN 🎧 Amazon Music:https://music.amazon.com/podcasts/2232884f-10ae-424c-ae65-e21a93b61693/the-rc-executive-lounge 🎧 Audible:https://www.audible.com/podcast/The-RC-Executive-Lounge/B0FMZNHLQK?source_code=ASSGB149080119000H&share_location=pdp #RevenueCycle #RCM #RevenueCycleManagement #DenialPrevention #DenialsManagement #AgenticAI #AIinHealthcare #HealthcareAI #PredictiveAnalytics #HealthcareLeadership #HealthcareFinance #HealthSystemLeadership #RCMLeadership #ChangeManagement #ClinicalEngagement #RevenueIntegrity #HealthcareOperations #HealthcareInnovation #UnderpaymentRecovery #HealthcarePodcast

  2. Jul 28

    Winning the Claims Denial War: Clinical Denials, Agentic AI, and the Ownership Mindset That Drives Results | Chris Spady

    In this episode of The RCM Executive Lounge Podcast, Chris Spady, Senior Vice President of Revenue Cycle at Erlanger Health System, shares how process discipline and an ownership mindset are reshaping denial management at one of Tennessee's most important community health systems. Chris opens with the single biggest structural shift in denial management over the last decade: the move from 85% technical denials to above 50% clinical denials. That shift requires cross-functional clinical teams, longer resolution runways, and a different organizational capability. Layer on payers refusing peer-to-peer reviews and the picture gets harder still. The conversation covers Chris' initiative to deploy workflow software for his follow-up team, built around one unusually human success definition: a follow-up rep who shuts down her computer knowing she did exactly what was expected of her. The KPIs will follow. On agentic AI, Chris is candid. It is not a silver bullet. Payers are ahead of providers and the denial problem is too entrenched for technology alone to solve. But the cost-to-collect opportunity is real, and coding automation is where he sees the most credible step-change potential. Additional topics covered include: ✅ Clinical denials require cross-functional teams and a longer runway than technical denials✅ Small teams move fast: balancing inclusion with execution speed✅ Three revenue cycle priorities: on time, front and center, and knowing the score✅ Why low dollar claims drive yield more than high dollar denials✅ The $47 vs $63 cost-per-denial gap between traditional Medicare and Medicare Advantage✅ Complexity masquerading as thoroughness: the Navy SEAL decision-making framework✅ Future owners outperform future leaders: the ownership mindset that drives results Learn more about ArceeHQ and our comprehensive AI solutions platform for reducing denials, increasing adoption of patient financing and utilization of financial assistance: 👉 https://arceehq.com Download the free white paper on the play book for reducing claim denials: 👉https://arceehq.com/claims-denial-management/the-executive-guide-to-reducing-claim-denials-with-agentic-ai Download the free white paper on the play book for increasing collections from patient financing: 👉https://arceehq.com/patient-financing/the-financial-engagement-playbook-with-agentic-ai Download the free white paper on the play book for increasing collections using financial assistance: 👉https://arceehq.com/financial-assistance/the-executive-guide-to-financial-assistance-with-agentic-ai Evaluate your ROI of reducing claim denials using the ROI calculator: 👉https://arceehq.com/claims-denial-management/roi-calculator Evaluate your ROI of increasing collections from patient financing using the ROI calculator: 👉https://arceehq.com/patient-financing/roi-calculator Evaluate your ROI of increasing collections from financial assistance using the ROI calculator: 👉https://arceehq.com/financial-assistance/roi-calculator Access all the podcast episodes and short videos from the RC Executive Lounge:👉https://arceehq.com/the-rc-executive-lounge-podcast-series 👉https://arceehq.com/podcast-shorts Subscribe to the RCM Executive Lounge Podcast on your favorite platform: 🎧 Apple:https://podcasts.apple.com/us/podcast/the-rc-executive-lounge/id1834231179 🎧 Spotify:https://open.spotify.com/show/6Pzfp41103XlD2ItpFfbdN 🎧 Amazon Music:https://music.amazon.com/podcasts/2232884f-10ae-424c-ae65-e21a93b61693/the-rc-executive-lounge 🎧 Audible:https://www.audible.com/podcast/The-RC-Executive-Lounge/B0FMZNHLQK?source_code=ASSGB149080119000H&share_location=pdp #RevenueCycle #RCM #RevenueCycleManagement #ClinicalDenials #DenialsManagement #DenialPrevention #AgenticAI #AIinHealthcare #HealthcareAI #CodingAutomation #MedicalCoding #HealthcareLeadership #HealthcareFinance #HealthSystemLeadership #RCMLeadership #HealthcareOperations #ChangeManagement #LeadershipDevelopment #HealthcareInnovation #HealthcarePodcast

  3. Jul 13

    The AI-Augmented Mid-Revenue Cycle: Autonomous Coding, Human-in-the-Loop Governance, and Upstream Prevention | Tami McMasters Gomez

    In this episode of The RCM Executive Lounge Podcast, Tami McMasters Gomez, Director of Revenue Integrity at UC Davis Health, shares how mid-revenue cycle can act as a strategic control point that protects revenue before it becomes at risk from an AR perspective. Tami opens with her framework for mid-revenue cycle priorities: authorization accuracy, real-time CDI, and denial root cause analysis tied to payer policy intelligence. When faced with a choice between expanding retrospective CDI review and investing in real-time automation, she chose technology over headcount. The conversation covers UC Davis Health's live autonomous coding deployment with two vendors: one for high-volume radiology coding, another for outpatient E&M. Her governance model centers on 90 to 95 percent accuracy thresholds, human-in-the-loop routing, and a formal AI audit policy. On agentic AI, Tami sees the biggest shift as embedding intelligence into clinical workflows rather than layering it on afterward. Real-time documentation guidance, predictive authorization risk, and automated order validation are the capabilities she believes will define next-generation mid-revenue cycle performance. Additional topics covered include: ✅ Write-Off the Void Denials Avoidance Task Force: cross-functional upstream denial prevention✅ People, process, technology: the right sequencing for any mid-revenue cycle initiative✅ Leading indicators over lagging ones: baseline before technology to measure true ROI✅ Celebrating prevention not recovery: every dollar prevented is worth more than one recovered✅ The Speed of Trust and Just Let Them: the books that shape how Tami leads Learn more about ArceeHQ and our comprehensive AI solutions platform for reducing denials, increasing adoption of patient financing and utilization of financial assistance: 👉 https://arceehq.com Download the free white paper on the play book for reducing claim denials: 👉https://arceehq.com/claims-denial-management/the-executive-guide-to-reducing-claim-denials-with-agentic-ai Download the free white paper on the play book for increasing collections from patient financing: 👉https://arceehq.com/patient-financing/the-financial-engagement-playbook-with-agentic-ai Download the free white paper on the play book for increasing collections using financial assistance: 👉https://arceehq.com/financial-assistance/the-executive-guide-to-financial-assistance-with-agentic-ai Evaluate your ROI of reducing claim denials using the ROI calculator: 👉https://arceehq.com/claims-denial-management/roi-calculator Evaluate your ROI of increasing collections from patient financing using the ROI calculator: 👉https://arceehq.com/patient-financing/roi-calculator Evaluate your ROI of increasing collections from financial assistance using the ROI calculator: 👉https://arceehq.com/financial-assistance/roi-calculator Access all the podcast episodes and short videos from the RC Executive Lounge:👉https://arceehq.com/the-rc-executive-lounge-podcast-series 👉https://arceehq.com/podcast-shorts Subscribe to the RCM Executive Lounge Podcast on your favorite platform: 🎧 Apple:https://podcasts.apple.com/us/podcast/the-rc-executive-lounge/id1834231179 🎧 Spotify:https://open.spotify.com/show/6Pzfp41103XlD2ItpFfbdN 🎧 Amazon Music:https://music.amazon.com/podcasts/2232884f-10ae-424c-ae65-e21a93b61693/the-rc-executive-lounge 🎧 Audible:https://www.audible.com/podcast/The-RC-Executive-Lounge/B0FMZNHLQK?source_code=ASSGB149080119000H&share_location=pdp #RevenueCycle #RCM #RevenueCycleManagement #MidRevenueCycle #AutonomousCoding #AgenticAI #AIinHealthcare #HealthcareAI #HumanintheLoop #AIGovernance #DenialPrevention #DenialsManagement #RevenueIntegrity #CDI #ClinicalDocumentation #MedicalCoding #HealthcareLeadership #HealthcareFinance #HealthSystemLeadership #RCMLeadership #HealthcareOperations #HealthcareTechnology #HealthcareInnovation #ChangeManagement #HealthcarePodcast

  4. May 1

    From Reactive Denials to Proactive Revenue Protection: AI, Prioritization, and Leadership in Revenue Cycle | Kim Scaccia

    In this episode of The RCM Executive Lounge Podcast, Kimberly Scaccia, Vice President of Revenue Cycle at TriHealth, shares how anchoring project prioritization to enterprise risk and value helps revenue cycle leaders make better decisions and drive meaningful transformation even when competing demands pull in different directions. The conversation covers three priorities every revenue cycle leader is wrestling with right now. Denials management, patient financing, and financial assistance. Kimberly discusses how she is shifting denials prevention upstream through closer managed care partnerships and an AI-assisted automation initiative in the physician coding space that delivered impressive ROI after a disciplined vendor selection process. Her perspective on agentic AI is particularly compelling. Kimberly believes agentic AI can deliver a ten times improvement in proactive revenue retention, moving organizations from reactive denial management to predictive denial prevention before claims ever leave the building. Additional topics covered in this episode include: Cash as the primary metric and the tier two measures that round out the picture including cost to collect and denials performanceChange management principles that work: unified leadership voice, transparency, celebrating wins, and empowering line managers as advocates for changeUsing your resources to identify blindspots before they become problemsThe book that shaped Kimberly's leadership philosophy: Randy Fox's Silver Platter ServiceLearn more about ArceeHQ and our comprehensive AI solutions platform for reducing denials, increasing adoption of patient financing and utilization of financial assistance: 👉 https://arceehq.com Download the free white paper on the play book for reducing claim denials: 👉https://arceehq.com/claims-denial-management/the-executive-guide-to-reducing-claim-denials-with-agentic-ai Download the free white paper on the play book for increasing collections from patient financing: 👉https://arceehq.com/patient-financing/the-financial-engagement-playbook-with-agentic-ai Download the free white paper on the play book for increasing collections using financial assistance: 👉https://arceehq.com/financial-assistance/the-executive-guide-to-financial-assistance-with-agentic-ai Evaluate your ROI of reducing claim denials using the ROI calculator: 👉https://arceehq.com/claims-denial-management/roi-calculator Evaluate your ROI of increasing collections from patient financing using the ROI calculator: 👉https://arceehq.com/patient-financing/roi-calculator Evaluate your ROI of increasing collections from financial assistance using the ROI calculator: 👉https://arceehq.com/financial-assistance/roi-calculator Access all the podcast episodes and short videos from the RC Executive Lounge:👉https://arceehq.com/the-rc-executive-lounge-podcast-series 👉https://arceehq.com/podcast-shorts Subscribe to the RCM Executive Lounge Podcast on your favorite platform: 🎧 Apple:https://podcasts.apple.com/us/podcast/the-rc-executive-lounge/id1834231179 🎧 Spotify:https://open.spotify.com/show/6Pzfp41103XlD2ItpFfbdN 🎧 Amazon Music:https://music.amazon.com/podcasts/2232884f-10ae-424c-ae65-e21a93b61693/the-rc-executive-lounge 🎧 Audible:https://www.audible.com/podcast/The-RC-Executive-Lounge/B0FMZNHLQK?source_code=ASSGB149080119000H&share_location=pdp #RevenueCycle #RCM #RevenueCycleManagement #DenialPrevention #DenialManagement #AgenticAI #HealthcareAI #AIinHealthcare #HealthcareLeadership #HealthcareFinance #HealthSystemLeadership #PatientFinancing #FinancialAssistance#MedicalCoding #PhysicianCoding #ManagedCare #PatientFinancialExperience #HealthcareInnovation #HealthcareOperations #ChangeManagement #HealthcarePodcast

  5. Mar 17

    Data-Driven Prioritization, Responsible AI, and Operational Transparency in Revenue Cycle Leadership with Keisha Downes

    In this episode of The RC Executive Lounge Podcast, Keisha Downes shares how data-driven decision making, disciplined prioritization, and responsible AI adoption can help revenue cycle leaders navigate competing operational demands while advancing long-term digital transformation. Keisha explains how her organization uses data to understand the needs and goals of the health system and translate those insights into actionable roadmaps spanning the next month, the next year, and the next three to five years. She discusses the constant trade-offs leaders face between quick wins, “nice-to-have” improvements, and longer-term transformation initiatives, and how data helps bring clarity to those decisions. The conversation explores the growing role of artificial intelligence in revenue cycle operations, including a project designed to identify documentation insufficiencies and coding opportunities before claims are finalized. By combining AI technology with a team of subject matter experts focused on high-value, low-volume claims, the organization was able to better identify missed opportunities and improve financial performance. Additional topics covered in this episode include: • The tension between proactive and reactive denials management • How AI can move from suggesting actions to eventually taking action in revenue cycle workflows • The importance of AI governance, security, and compliance when deploying new technologies • How transparency and communication help build momentum for large-scale change initiatives The episode closes with a simple but powerful piece of advice for healthcare leaders navigating complex transformation efforts: “Don’t let perfection be the enemy of the good.” This conversation offers a practical perspective on how revenue cycle leaders can use data, technology, and strong leadership principles to drive meaningful and measurable change. Learn more about ArceeHQ and our comprehensive AI solutions platform for reducing denials, increasing adoption of patient financing and utilization of financial assistance: 👉 https://arceehq.com Download the free white paper on the play book for reducing claim denials: 👉https://arceehq.com/claims-denial-management/the-executive-guide-to-reducing-claim-denials-with-agentic-ai Download the free white paper on the play book for increasing collections from patient financing: 👉https://arceehq.com/patient-financing/the-financial-engagement-playbook-with-agentic-ai Download the free white paper on the play book for increasing collections using financial assistance: 👉https://arceehq.com/financial-assistance/the-executive-guide-to-financial-assistance-with-agentic-ai Evaluate your ROI of reducing claim denials using the ROI calculator: 👉https://arceehq.com/claims-denial-management/roi-calculator Evaluate your ROI of increasing collections from patient financing using the ROI calculator: 👉https://arceehq.com/patient-financing/roi-calculator Evaluate your ROI of increasing collections from financial assistance using the ROI calculator: 👉https://arceehq.com/financial-assistance/roi-calculator Access all the podcast episodes and short videos from the RC Executive Lounge:👉https://arceehq.com/the-rc-executive-lounge-podcast-series 👉https://arceehq.com/podcast-shorts Subscribe to the RCM Executive Lounge Podcast on your favorite platform: 🎧 Apple:https://podcasts.apple.com/us/podcast/the-rc-executive-lounge/id1834231179 🎧 Spotify:https://open.spotify.com/show/6Pzfp41103XlD2ItpFfbdN 🎧 Amazon Music:https://music.amazon.com/podcasts/2232884f-10ae-424c-ae65-e21a93b61693/the-rc-executive-lounge 🎧 Audible:https://www.audible.com/podcast/The-RC-Executive-Lounge/B0FMZNHLQK?source_code=ASSGB149080119000H&share_location=pdp #HealthcareFinance #RevenueCycle #RCM #HealthcareLeadership #claimdenials #claimsmanagement #aiinhealthcare #healthcarepodcast #financialassistance #patientfinancing #inhousepaymentplans #patientfinancialengagement #agenticaiinhealthcare #agenticai

  6. Feb 23

    Leading with ROI, Team Alignment, and Strategic Discipline: Building High-Performance Revenue Cycle with Willie Brown

    In this episode of The RC Executive Lounge Podcast, Willie Brown, Vice President of Revenue Cycle at Sentara Healthcare, shares how ROI-based prioritization, strong leadership teams, and a patient-first mindset guide revenue cycle strategy at a large nonprofit health system. Willie explains how his organization evaluates initiatives through a clear ROI lens while ensuring alignment with Sentara’s broader strategic vision. He discusses the importance of having a strong next-level leadership team that filters and prioritizes initiatives before they reach the executive level, enabling focus on the work that truly moves outcomes. The conversation explores how Sentara balances financial discipline with its mission to serve patients, emphasizing that profitability is not the goal — patient impact is. Willie also dives into several operational priorities, including: A major charge reconciliation initiative that increased revenue, improved cash flow, reduced denials, and boosted productivity The cross-functional challenges of driving large initiatives — and how clearly articulating objectives and ROI helped secure buy-in and bandwidth A strong focus on denials management to ensure appropriate reimbursement from payers Willie shares his perspective on Agentic AI as both a workforce enabler and a career accelerator for revenue cycle professionals, particularly as staffing availability declines. He discusses AI’s potential role in claims authorization and identifying common registration errors, helping teams focus on higher-value work. The episode closes with leadership insights on building change champions, staying open to feedback, and creating an environment where teams continuously help improve processes and outcomes. This conversation offers a practical and forward-looking view of how revenue cycle leaders can drive measurable results through clarity, empowerment, and disciplined prioritization. Learn more about ArceeHQ and our comprehensive AI solutions platform for reducing denials, increasing adoption of patient financing and utilization of financial assistance: 👉 https://arceehq.com Download the free white paper on the play book for reducing claim denials: 👉https://arceehq.com/claims-denial-management/the-executive-guide-to-reducing-claim-denials-with-agentic-ai Download the free white paper on the play book for increasing collections from patient financing: 👉https://arceehq.com/patient-financing/the-financial-engagement-playbook-with-agentic-ai Download the free white paper on the play book for increasing collections using financial assistance: 👉https://arceehq.com/financial-assistance/the-executive-guide-to-financial-assistance-with-agentic-ai Evaluate your ROI of reducing claim denials using the ROI calculator: 👉https://arceehq.com/claims-denial-management/roi-calculator Evaluate your ROI of increasing collections from patient financing using the ROI calculator: 👉https://arceehq.com/patient-financing/roi-calculator Evaluate your ROI of increasing collections from financial assistance using the ROI calculator: 👉https://arceehq.com/financial-assistance/roi-calculator Access all the podcast episodes and short videos from the RC Executive Lounge:👉https://arceehq.com/the-rc-executive-lounge-podcast-series 👉https://arceehq.com/podcast-shorts Subscribe to the RCM Executive Lounge Podcast on your favorite platform: 🎧 Apple:https://podcasts.apple.com/us/podcast/the-rc-executive-lounge/id1834231179 🎧 Spotify:https://open.spotify.com/show/6Pzfp41103XlD2ItpFfbdN 🎧 Amazon Music:https://music.amazon.com/podcasts/2232884f-10ae-424c-ae65-e21a93b61693/the-rc-executive-lounge 🎧 Audible:https://www.audible.com/podcast/The-RC-Executive-Lounge/B0FMZNHLQK?source_code=ASSGB149080119000H&share_location=pdp #HealthcareFinance #RevenueCycle #RCM #HealthcareLeadership #claimdenials #claimsmanagement #aiinhealthcare #healthcarepodcast #patientfinancing #inhousepaymentplans #patientfinancialengagement #agenticaiinhealthcare #agenticai

  7. Jan 22

    Alignment, Automation, and Cash Flow: Building a High-Performance Revenue Cycle with Blake Evans

    In this episode of The RC Executive Lounge Podcast, Blake Evans, System Vice President of Revenue Cycle at Rush University Health System, shares a candid, behind-the-scenes look at how Rush approaches modern revenue cycle leadership. Blake discusses how he and his team aligned with cross-functional leaders to set clear strategic priorities, consolidated all revenue cycle teams under a unified structure, and built a framework that helps the organization decide what to pursue, what to delay, and what to decline using a practical red–yellow–green model. He also dives into: Enhancing the patient financial experience Scaling automation to reduce burden and improve accuracy Building a robust denials management program to protect cash Leading through a challenging Epic service area consolidation Staying disciplined with execution when timelines shift Monitoring cash flow daily (“Cash is king”) The importance of intentional communication during change Why leaders need a strong support crew and true partnerships This conversation is a masterclass in how to lead revenue cycle transformation with strategic clarity, operational discipline, and cross-functional alignment. Learn more about ArceeHQ and our comprehensive AI solutions platform for reducing denials, increasing adoption of patient financing and utilization of financial assistance: 👉 https://arceehq.com Download the free white paper on the play book for reducing claim denials: 👉https://arceehq.com/claims-denial-management/the-executive-guide-to-reducing-claim-denials-with-agentic-ai Download the free white paper on the play book for increasing collections from patient financing: 👉https://arceehq.com/patient-financing/the-financial-engagement-playbook-with-agentic-ai Download the free white paper on the play book for increasing collections using financial assistance: 👉https://arceehq.com/financial-assistance/the-executive-guide-to-financial-assistance-with-agentic-ai Evaluate your ROI of reducing claim denials using the ROI calculator: 👉https://arceehq.com/claims-denial-management/roi-calculator Evaluate your ROI of increasing collections from patient financing using the ROI calculator: 👉https://arceehq.com/patient-financing/roi-calculator Evaluate your ROI of increasing collections from financial assistance using the ROI calculator: 👉https://arceehq.com/financial-assistance/roi-calculator Access all the podcast episodes and short videos from the RC Executive Lounge:👉https://arceehq.com/the-rc-executive-lounge-podcast-series 👉https://arceehq.com/podcast-shorts Subscribe to the RCM Executive Lounge Podcast on your favorite platform: 🎧 Apple:https://podcasts.apple.com/us/podcast/the-rc-executive-lounge/id1834231179 🎧 Spotify:https://open.spotify.com/show/6Pzfp41103XlD2ItpFfbdN 🎧 Amazon Music:https://music.amazon.com/podcasts/2232884f-10ae-424c-ae65-e21a93b61693/the-rc-executive-lounge 🎧 Audible:https://www.audible.com/podcast/The-RC-Executive-Lounge/B0FMZNHLQK?source_code=ASSGB149080119000H&share_location=pdp #HealthcareFinance #RevenueCycle #RCM #HealthcareLeadership #claimdenials #claimsmanagement #aiinhealthcare #healthcarepodcast #healthcareplanning #healthcareinnovation #financialassistance #patientfinancing #inhousepaymentplans #patientfinancialengagement #agenticaiinhealthcare #agenticai

  8. 12/18/2025

    From Denials to Patient Financing: The Path to a Touchless Revenue Cycle

    In this episode of The RC Executive Lounge Podcast, David Kelly, a seasoned revenue cycle leader at Mary Rutan Health, shares a thoughtful and pragmatic perspective on what it takes to modernize RCM while staying grounded in organizational realities. David begins by discussing the importance of organizational structure, including why reporting directly to the CEO, rather than the CFO, gave him broader visibility into enterprise priorities and enabled stronger alignment between revenue cycle strategy and overall organizational goals. He dives into denial prevention and patient financing as critical multi-year initiatives, sharing a real-world example of a zero-balance review effort that delivered six-figure savings, while also surfacing an unexpected long tail of complexity that required sustained focus and transparency. The conversation explores David’s views on AI and automation, where he strikes a balanced tone. While acknowledging today’s hype cycle, he explains why AI still holds significant promise in enabling a fully touchless revenue cycle, particularly in an environment marked by talent shortages and operational strain. He also highlights ambient listening as a technology with meaningful potential to improve both patient experience and downstream revenue cycle performance. David emphasizes the importance of connecting front-line work to a larger mission, sharing how helping teams understand the impact of accurate patient and insurance data supports Mary Rutan’s ability to remain an independent organization. He closes with practical leadership advice on transparency with teams and reflects on several influential leadership books that helped shape his management philosophy over the years. This episode offers a grounded, experience-driven view of how revenue cycle leaders can balance innovation, discipline, and people-first leadership while navigating long-term transformation. Learn more about ArceeHQ and our comprehensive AI solutions platform for reducing denials, increasing adoption of patient financing and utilization of financial assistance: 👉 https://arceehq.com Download the free white paper on the play book for reducing claim denials: 👉https://arceehq.com/claims-denial-management/the-executive-guide-to-reducing-claim-denials-with-agentic-ai Download the free white paper on the play book for increasing collections from patient financing: 👉https://arceehq.com/patient-financing/the-financial-engagement-playbook-with-agentic-ai Download the free white paper on the play book for increasing collections using financial assistance: 👉https://arceehq.com/financial-assistance/the-executive-guide-to-financial-assistance-with-agentic-ai Evaluate your ROI of reducing claim denials using the ROI calculator: 👉https://arceehq.com/claims-denial-management/roi-calculator Evaluate your ROI of increasing collections from patient financing using the ROI calculator: 👉https://arceehq.com/patient-financing/roi-calculator Evaluate your ROI of increasing collections from financial assistance using the ROI calculator: 👉https://arceehq.com/financial-assistance/roi-calculator Access all the podcast episodes and short videos from the RC Executive Lounge:👉https://arceehq.com/the-rc-executive-lounge-podcast-series 👉https://arceehq.com/podcast-shorts Subscribe to the RCM Executive Lounge Podcast on your favorite platform: 🎧 Apple:https://podcasts.apple.com/us/podcast/the-rc-executive-lounge/id1834231179 🎧 Spotify:https://open.spotify.com/show/6Pzfp41103XlD2ItpFfbdN 🎧 Amazon Music:https://music.amazon.com/podcasts/2232884f-10ae-424c-ae65-e21a93b61693/the-rc-executive-lounge 🎧 Audible:https://www.audible.com/podcast/The-RC-Executive-Lounge/B0FMZNHLQK?source_code=ASSGB149080119000H&share_location=pdp #HealthcareFinance #RevenueCycle #RCM #HealthcareLeadership #claimdenials #claimsmanagement #denialprevention #aiinhealthcare #healthcarepodcast #healthcareplanning #healthcareinnovation #financialassistance #patientfinancing

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Ratings & Reviews

5
out of 5
2 Ratings

About

The RC Executive Lounge is where top healthcare finance leaders share bold strategies to grow revenue and accelerate cash flow. Discover how they apply cutting-edge tools like Agentic AI across the revenue cycle to reduce denials, streamline Medicare, and enhance patient financing and financial assistance to advance equitable access to care. Each episode delivers real-world wins, deep executive insights, and future-focused thinking on technology, payer dynamics, compliance, staffing, and patient experience.

Information

  • Creator
    ArceeHQ
  • Years Active
    2025 - 2026
  • Episodes
    13
  • Rating
    Clean
  • Copyright
    © ArceeHQ
  • Show Website
    The RC Executive Lounge