Steel City Growth

Murphy Business

Welcome to Steel City Growth! Each week, we’ll explore the passions, expertise, and experiences of business owners and founders in the greater Pittsburgh area. Steel City Growth is proudly sponsored by Murphy Business—committed to providing exceptional services to meet all your business needs.

  1. Sep 24

    Why Customers Don’t Trust Your Business — and How to Fix It

    What is the most expensive communication mistake a business owner can make? In this episode, Bill Ilgenfritz sits down with Jeff Krakoff, founder of Krakoff Communications, todiscuss how communication, trust and reputation directly affect the growth and value of abusiness. With more than 33 years of experience in public relations and communications, Jeff explainswhy customers do not care about every detail of how your business works—they want tounderstand what you can do for them. Jeff also shares how CEOs should prepare for media interviews, what companies should doduring a public crisis, how to repair a damaged reputation and why listening may be one of themost important communication skills a leader can develop. In this conversation, you’ll learn:• The biggest communication mistake business owners make• How to build genuine trust with customers• What CEOs should do before a media interview• How to respond when your company is facing a crisis• Why your reputation affects your business valuation• How to tell whether your social media strategy is working• When small businesses should begin investing in PR• Why business owners must work on their business—not only in it Jeff also reflects on becoming a “reluctant entrepreneur,” building Krakoff Communications,leading a strong team and the lessons he wishes he had understood when he first started hiscompany. Watch the full conversation and learn how clearer communication can help you earn trust,protect your reputation and build a more valuable business. #BusinessGrowth #PublicRelations #Entrepreneurship#steelcitygrowth Chapters:0:00 – Meet Jeff Krakoff: 33 Years in Communications0:49 – The Most Important Strategy for Growing a Business1:39 – Becoming a “Reluctant Entrepreneur”2:04 – The Danger of Relying on One Major Client2:56 – The Most Expensive Communication Mistake4:21 – The Biggest Media Mistake CEOs Make5:36 – What Jeff Wants Audiences to Remember6:34 – How Business Owners Build Trust7:25 – Repairing a Damaged Business Reputation8:27 – What Makes Content and Interviews Effective10:10 – Is There Such a Thing as Bad Publicity?12:24 – Handling Difficult Media Questions15:16 – What to Do During a Public Crisis17:07 – The Communication Habit Great Leaders Need18:30 – When Small Businesses Should Invest in PR19:52 – The Biggest Branding Mistake21:16 – How to Know Whether Social Media Is Working22:53 – How Reputation Affects Business Value24:08 – Jeff’s Most Memorable Crisis Experience24:49 – Bringing Critical Manufacturing Back to America26:42 – Memorable Media and Client Stories28:21 – Preparing CEOs for Major Interviews29:22 – Jeff’s Proudest Professional Moments31:00 – Inside Krakoff Communications32:51 – Jeff’s Ideal Client34:06 – The Messaging Problem Most Businesses Have35:12 – Why a Business Must Be Bigger Than Its Founder36:39 – Advice Jeff Would Give His Younger Self37:45 – Life Outside of Work39:06 – How to Connect With Jeff39:51 – Pittsburgh Rapid-Fire Questions40:45 – Final Thoughts From Bill and Jeff41:12 – Thank You for Watching41:23 – See You Next Time 🔗 Steel City Growth & Host Links 🎧 Listen on all podcast platforms: https://steelcitygrowth.live 🎥 Subscribe on YouTube: https://www.youtube.com/@SteelCityGrowth 👤 Host — William IlgenfritzLinkedIn: https://www.linkedin.com/in/bill-ilgenfritz-83161652/ Murphy Business Pittsburgh: https://murphybusiness.com/pittsburgh/ 🤝 Sponsored by Murphy Business of Pittsburgh Helping business owners plan, grow, and transition successfully. ✅ Don’t forget to: 👍 Like the video 💬 Drop your thoughts in the comments 🔔 Subscribe for more conversations with business owners and founders across the greater Pittsburgh area.

    Why Customers Don’t Trust Your Business — and How to Fix It
  2. Aug 26

    Sink or Swim: The Leadership Lessons That Built JWF Industries. Book release Oct 1,2026

    What does it take to build a company that can survive loss, recessions, massive growth and anindustry that never stops changing? In this episode of Steel City Growth, Bill Ilgenfritz sits down with Bill Polacek, CEO andChairman of JWF Industries, for a conversation about leadership, resilience, faith, family andthe decisions that shaped his journey as an entrepreneur. Bill shares how his father’s small welding business became the foundation for what wouldeventually grow into JWF Industries—and how losing his father at just 25 years old forced himto decide whether he would “sink or swim.”  Book release Oct 1, 2026. He explains how a $6,280 Bethlehem Steel project became an early turning point, how JWFentered the defense industry and helped develop lighter armor for military vehicles, and whytaking care of employees has remained at the center of his leadership philosophy. Bill also opens up about one of the most difficult periods in the company’s history, when therecession forced JWF to lay off employees. Rather than viewing layoffs as numbers on aspreadsheet, he made the decision to continue paying health insurance for affected employeeswhile working to bring them back. In this conversation, you’ll learn:• How Bill Polacek turned difficult circumstances into opportunities• Why servant leadership is central to JWF Industries• What “sink or swim” means in business and in life• How JWF moved from welding and fabrication into defense manufacturing• Why leaders reveal their true character during difficult times• How JWF built a culture around trust, respect and employee development• Why businesses must adapt to changing markets instead of only selling what they alreadyoffer• How Bill thinks about AI, robotics and the future of manufacturing• The biggest leadership mistake Bill made while growing the company• Why community investment matters to the long-term health of a business• How Bill is preparing the next generation of leadership at JWF• The inspiration behind his book, Sink or Swim Bill also reflects on the influence of his parents, meeting his wife, the role faith has played inmajor decisions and why success comes with a responsibility to lift up the people around you.Watch the full conversation for lessons on building a company, developing leaders and stayinggrounded through the moments that test you most. Connect with Bill Polacek & JWF Industries:Bill Polacek on LinkedIn:https://www.linkedin.com/in/william-c-polacek-86a3282bJWF Industries on LinkedIn:https://www.linkedin.com/company/jwf-industriesJWF Industries Website:https://www.jwfi.com 🔗 Steel City Growth & Host Links 🎧 Listen on all podcast platforms: https://steelcitygrowth.live 🎥 Subscribe on YouTube: https://www.youtube.com/@SteelCityGrowth 👤 Host — William IlgenfritzLinkedIn: https://www.linkedin.com/in/bill-ilgenfritz-83161652/ Murphy Business Pittsburgh: https://murphybusiness.com/pittsburgh/ 🤝 Sponsored by Murphy Business of Pittsburgh Helping business owners plan, grow, and transition successfully. ✅ Don’t forget to: 👍 Like the video 💬 Drop your thoughts in the comments 🔔 Subscribe for more conversations with business owners and founders across the greater Pittsburgh area. Chapters:0:00 – Welcome to Steel City Growth0:25 – Meet Bill Polacek0:38 – Growing Up in a Family of Nine1:52 – How Bill’s Parents Shaped His Values3:34 – How Bill Met His Wife5:58 – The Role Faith Plays in Major Decisions7:39 – The Early Years of JWF Industries10:58 – Losing His Father and the “Sink or Swim” Moment12:14 – The Project That Proved JWF Could Make a Difference15:28 – What Servant Leadership Really Means16:42 – The Toughest Leadership Test of Bill’s Career19:21 – How JWF Chooses New Markets20:44 – Moving From Components to Complete Manufacturing23:08 – The Risky Decision That Transformed the Company24:09 – AI, Robotics and the Future of Manufacturing25:55 – Building a Culture That Gives People Second Chances30:08 – Becoming an Employer of Choice31:15 – Bill’s Biggest Leadership Failure32:40 – Investing in the Future of Johnstown35:40 – Advice Bill Would Give His Younger Self35:47 – Preparing the Next Generation of Leadership39:01 – What YPO Taught Bill About Business and Family41:27 – The Story Behind Sink or Swim42:57 – Final Thoughts43:24 – Thanks for Watching

    Sink or Swim: The Leadership Lessons That Built JWF Industries. Book release Oct 1,2026
  3. Feb 26

    Why This Kid Walked 30 Minutes to School (And Was STILL Early)

    What does it really take to build a school that doesn’t just educate students — but transforms entire families? In this episode of Steel City Growth, host William Ilgenfritz sits down with Matt DeHart, Founder of Teach From The Heart and TFD Academy, to talk about rebuilding standards in education, developing leadership through soft skills, and creating a model that educates both kids and parents under one roof. Matt shares how a single realization on a school trip changed everything, why “comfort can’t progress” became the foundation of his approach, and how structure, accountability, and belief can completely reshape a student’s future. You’ll learn: • Why Matt believes the education system is broken — and what he would change • How high standards and structure create confidence (and real results) • Why soft skills are a “superpower” — and how they train them daily • What it takes to hire mission-driven teachers (heart > awards) • How Matt handled major obstacles like funding and facility setbacks • The story that proved the model works: a student walked 30 minutes to school… and was early 🎙 Guest featured in this episode: Matt DeHart — Founder, Teach From The Heart Foundation & TFD Academy 🔗 Guest & Company Links Teach From The Heart Website: https://teachfromdhart.org Instagram: https://www.instagram.com/tfdhacademy?igsh=M2hrbzRpbWRzdjVh&utm_source=qr  Matt DeHart Instagram: https://www.instagram.com/teachfromdehart?igsh=eHZnOXp1ZXJkZWZx LinkedIn: https://www.linkedin.com/in/matt-dehart-4b06b4b2/ 🔗 Steel City Growth & Host Links 🎧 Listen on all podcast platforms: https://steelcitygrowth.live 🎥 Subscribe on YouTube: https://www.youtube.com/@SteelCityGrowth 👤 Host — William IlgenfritzLinkedIn: https://www.linkedin.com/in/bill-ilgenfritz-83161652/ Murphy Business Pittsburgh: https://murphybusiness.com/pittsburgh/ 🤝 Sponsored by Murphy Business of Pittsburgh Helping business owners plan, grow, and transition successfully. ✅ Don’t forget to: 👍 Like the video 💬 Drop your thoughts in the comments 🔔 Subscribe for more conversations with business owners and founders across the greater Pittsburgh area. #SteelCityGrowth #Education #Leadership #Nonprofit #Pittsburgh #Entrepreneurship #CommunityImpact #PersonalDevelopment #Founders Chapters: 00:00 Welcome + why this mission matters00:45 Matt’s background + educator family legacy02:05 The school model: educating kids + parents together03:10 Why this hasn’t been done before (it’s a lot)07:41 “Education feels broken” — what Matt would change10:46 High standards + strict structure (why it works)11:45 Soft skills + “Amazing Shake” scenarios13:03 Why Arnold, PA (and why not?)14:05 Why he made the jump (comfort can’t progress)15:59 Future vision: international methodology (India, Mexico, more)17:31 Hiring teachers: heart > awards20:40 Day one experience (structure + expectations)22:45 Pitch to parents: “Do you want your kid to change the world?”25:24 Biggest obstacles: money, building issues, pivoting fast27:24 Proud moments + success story (the turning-point student)31:56 How listeners can support (scholarships + meals + trips)34:07 Where to learn more + connect35:05 Fun: travel + Ted Lasso obsession36:08 Pierogies vs Primanti’s37:00 Steelers loss vs stepping on a Lego37:50 Closing + call to support

    Why This Kid Walked 30 Minutes to School (And Was STILL Early)
  4. Jan 29

    What It Takes to Scale a Real Estate Business the Right Way

    What does it really take to grow from your first real estate deal into a full-scale company — without losing sight of your values or your people? In this episode of Steel City Growth, host William Ilgenfritz sits down with Andrew Reichert, Founder & CEO of Burgo, to talk about building a real estate business from the ground up, investing in workforce housing, and leading a growing team with purpose. Andrew shares how his journey started with a single duplex, how discipline and long-term thinking shaped his growth, and why focusing on people — not just profits — has been key to scaling sustainably. You’ll learn: • How Andrew got started in real estate with no cash, no credit, and no experience• Why workforce housing is often overlooked — and why it matters• What it means to scale a business without “going corporate”• How leadership changes as your company grows• Why investing in people is just as important as investing in property• Lessons learned from early mistakes and finding focus as a founder 🎙 Guest featured in this episode:Andrew Reichert — Founder & CEO, Burgo🔗 Guest & Company Links BurgoWebsite: https://www.birgo.com/realty LinkedIn: https://www.linkedin.com/company/birgo-realty/ Andrew ReichertLinkedIn: https://www.linkedin.com/in/andrewreichert/ 🔗 Steel City Growth & Host Links 🎧 Listen on all podcast platforms:https://steelcitygrowth.live 🎥 Subscribe on YouTube:https://www.youtube.com/@SteelCityGrowth 👤 Host — William IlgenfritzLinkedIn: https://www.linkedin.com/in/bill-ilgenfritz-83161652/ Murphy Business Pittsburgh: https://murphybusiness.com/pittsburgh/ 🤝 Sponsored by Murphy Business of PittsburghHelping business owners plan, grow, and transition successfully. ✅ Don’t forget to: 👍 Like the video💬 Drop your thoughts in the comments🔔 Subscribe for more conversations with business owners and founders across the greater Pittsburgh area. #SteelCityGrowth #RealEstateInvesting #WorkforceHousing #BusinessGrowth #PittsburghBusiness #Entrepreneurship #MultifamilyInvesting #Leadership #founders

    What It Takes to Scale a Real Estate Business the Right Way
  5. Jan 15

    Could Your Employees Own Your Business?

    What happens when business owners are ready to retire — but want to protect their employees, their legacy, and their community? In this episode of Steel City Growth, host William Ilgenfritz sits down with leaders from the Pennsylvania Center for Employee Ownership and Pittsburgh City Council to break down how employee ownership works, why it’s growing, and how it can help small and mid-sized businesses survive major economic transitions. You’ll learn:• What employee ownership actually means• The difference between ESOPs, Employee Ownership Trusts, and worker co-ops• Why Pittsburgh is becoming a national model for employee ownership• How this approach protects jobs and keeps businesses local• What business owners should consider when planning for the future 🎙 Guests featured in this episode:Kevin McPhillips — Executive Director, Pennsylvania Center for Employee OwnershipCouncilwoman Erika Strassburger — Pittsburgh City CouncilEmalie Martzall — Marketing & Outreach Coordinator, Pennsylvania Center for Employee Ownership 🔗 Guest & Organization LinksPennsylvania Center for Employee OwnershipWebsite: https://ownershippennsylvania.org/LinkedIn: https://www.linkedin.com/company/pa-center-for-employee-ownership/ Kevin McPhillipsLinkedIn: https://www.linkedin.com/in/kevin-mcphillips-6a0205260/ Councilwoman Erika StrassburgerCity Council Page: https://www.pittsburghpa.gov/City-Government/City-CouncilLinkedIn: https://www.linkedin.com/in/erika-staaf-strassburger-6a7b778/ Emalie MartzallLinkedIn: https://www.linkedin.com/in/emalie-martzall-mba/ 🔗 Steel City Growth & Host Links🎧 Listen on all podcast platforms:https://steelcitygrowth.live 🎥 Subscribe on YouTube:https://www.youtube.com/@SteelCityGrowth 👤 Host — William IlgenfritzLinkedIn: https://www.linkedin.com/in/bill-ilgenfritz-83161652/Murphy Business Pittsburgh: https://murphybusiness.com/pittsburgh/ *Sponsored by Murphy Business of Pittsburgh*Helping business owners plan, grow, and transition successfully.

    Could Your Employees Own Your Business?
  6. 12/11/2025

    From Loss to Legacy: Estate Planning, Exit Strategy, & Protecting Business Owners – Sunny Erdman – Steel City Growth – Episode #30

    From Loss to Legacy: Estate Planning, Exit Strategy, & Protecting Business Owners Today’s guest is Sunny Erdman, wealth advisor, certified Exit Planning Advisor, and Certified Merger & Acquisition Advisor who has spent 15+ years helping business owners protect their families, reduce tax exposure, and transition their companies with clarity instead of crisis. Sunny’s journey started with tragedy: at just 15 years old, she lost both of her parents—who had no estate plan in place. What followed were years of legal confusion, guardianship uncertainty, and financial complexity that no teenager should ever have to face. That defining experience shaped her mission: to make sure no business owner or family ever experiences the chaos of poor planning. Today, Sunny works with founders, entrepreneurs, and multigenerational families to build the strategies, structures, and tax plans that protect their wealth and secure their legacy long before a transition occurs. From reducing a client’s seven-figure tax bill to zero, to helping owners shift from a “lifestyle mindset” to true asset-building, Sunny offers clarity where others offer guesswork. In this episode, she shares what every entrepreneur needs to hear—before they scale, before they sell, and before life forces them into decisions they’re not ready for. Takeaways Your Business Is an Asset — Not Just a Job Most owners think about day-to-day survival, not long-term value. Shifting your mindset to “asset building” changes everything. Planning Early Saves Millions Once you sign a Letter of Intent, most tax and estate strategies become impossible. The best plans start 2–5 years before a sale. A Team Beats a Solo Advisor Real success requires collaboration between wealth advisors, attorneys, and accountants. When your team talks, your outcomes multiply. Processes Build Transferable Value A business that cannot run without the owner isn’t a business—it’s a dependency. Documenting systems and building leadership increases exit multiples. Taxes Can Make or Break the Deal The structure of your business (S-Corp, C-Corp, etc.) drives what planning strategies are possible. The earlier you optimize, the more money you keep. Wealth Isn't Liquid — Until You Make It Liquid Most owners are asset-rich but cash-poor. Proper planning ensures your lifestyle can continue after the business is gone. Experience Creates Purpose Sunny’s childhood loss is the reason she fights to make sure families and founders are protected—emotionally, legally, and financially. Quote of the Show “The chaos after losing my parents is the reason I protect families and business owners the way I do today.” – Sunny Erman What Problem Can the Listeners Help Her Solve? Sunny wants to help business owners shift their mindset: How do we get owners to stop treating their business like a lifestyle… and start recognizing it as a transferable asset? She’s looking to connect with: Business owners preparing for growth or exitFounders facing tax or estate complexityAdvisors (attorneys, CPAs) who want a strong planning partnerEntrepreneurs who want to protect their family AND their companyIf you’re unsure what your business is worth, how to reduce tax exposure, or whether your family would be protected tomorrow, Sunny can help. Chapters 00:00 Sunny’s Defining Childhood Moment 03:39 How Losing Her Parents Shaped Her Career 05:36 What Happens If a Business Can’t Run Without You 08:11 The Tax Mistakes Owners Never See Coming 09:22 When to Start Planning Your Exit 10:37 Why Lifestyle Spending Increases After Selling 12:12 Wealth Gap Analysis: What You Really Need to Know 13:16 Why You Must Know Your Business Value 14:28 The Mindset Shift Owners Must Make 15:35 Sunny’s Vision for the Next 3–5 Years 17:11 Advice to Her Younger Self in Law School 18:12 One Piece of Advice for New Business Owners 18:57 The Future of Pittsburgh (AI, Innovation & Startups) 20:03 Primanti Bros vs. Pierogies 20:40 Steelers vs. Browns (Which Hurts More?) 21:45 How to Connect with Sunny Erman Links LinkedIn: https://www.linkedin.com/in/sunny-erdman-059b2395/Website: https://www.shorebridgewm.com/ Contact Sunny: 412-742-4865 Ways to Tune In Transistor: https://steelcitygrowth.live/ Spotify: https://open.spotify.com/show/4SBtiD6wOmd2EFCYh4PW3Z Apple Podcasts: https://podcasts.apple.com/us/podcast/steel-city-growth/id1806713142 Amazon Music: https://music.amazon.com/podcasts/42813799-b7e8-432a-a9d5-aa6d67b8f8f3/steel-city-growth Podchaser: https://www.podchaser.com/podcasts/steel-city-growth-6053619 YouTube: https://www.youtube.com/@SteelCityGrowth

    From Loss to Legacy: Estate Planning, Exit Strategy, & Protecting Business Owners – Sunny Erdman – Steel City Growth – Episode #30
  7. 11/20/2025

    Know Your People: Fractional HR, Culture, & Avoiding Costly Mistakes – Karen Young – Steel City Growth – Episode #29

    Know Your People: Fractional HR, Culture, & Avoiding Costly Mistakes Today’s guest is Karen A. Young, SPHR, SHRM-SCP, Founder & President of HR Resolutions, bestselling author, and nationally respected expert in fractional HR, workplace culture, and small-business compliance. With 20+ years in the field—and over 100 clients served annually—Karen helps business owners prevent six-figure HR mistakes, build healthier workplaces, and lead with clarity instead of fear. From her accidental entry into HR to launching a successful firm, Karen shares the realities leaders often overlook: why honest conversations matter, how small errors can cost big money, and what every employer needs to know before they scale their team. Takeaways: Honesty Is Your Best Protection Most HR crises come from avoiding uncomfortable conversations—not from malice. Clear expectations prevent lawsuits. Little Mistakes Can Cost Big Money A single error on an I-9 form can cost up to $1,200—and the average EEOC claim runs over $200,000. Details matter. Culture Starts with Consistency Great workplace culture isn’t ping-pong tables—it’s leaders who listen, show grace, and adapt expectations to each person. Your People Aren’t the Problem—Your Clarity Might Be Performance issues usually reflect unclear goals, not bad intentions. Communication is everything. Fractional HR Saves Small Businesses You don’t need a full-time HR department to stay compliant. Fractional HR fills gaps only when you need it—saving time, risk, and money. Leadership Is Knowing Your Team Each employee needs something different to do their best work. Great leaders personalize support without lowering standards. Quote of the Show “It’s not the person—it’s the performance.” – Karen A. Young What Problem Can the Listeners Help You Solve? Karen works with small businesses that don’t have (or don’t need) a full HR department but still face hiring challenges, compliance risks, culture issues, or documentation headaches. She’s looking to connect with: Business ownersCEOs and foundersOffice managersGrowing companies needing HR expertise “on demand”If you’re struggling with handbooks, hiring, compliance, or difficult conversations, Karen and HR Resolutions can help. Chapters 00:00 Karen’s Unlikely Journey into HR 03:21 Did She Always Want to Be a Business Owner? 05:24 What Is Fractional HR? 07:48 The Most Expensive Mistakes Small Businesses Make 12:38 Building a Strong & Healthy Workplace Culture 16:09 The Craziest HR Situation She Ever Handled 19:14 What She’d Tell Her Younger Self 20:26 Pittsburgh Favorites & Fun Rapid-Fire 21:30 How to Connect with Karen Young Links: Website: https://HRresolutions.com LinkedIn: https://www.linkedin.com/in/karenayoungfounder/ HR Resolutions: https://www.linkedin.com/company/hr-resolutions/ Ways to Tune In: Transistor: https://steelcitygrowth.live/ Spotify: https://open.spotify.com/show/4SBtiD6wOmd2EFCYh4PW3Z Apple Podcasts: https://podcasts.apple.com/us/podcast/steel-city-growth/id1806713142 Amazon Music: https://music.amazon.com/podcasts/42813799-b7e8-432a-a9d5-aa6d67b8f8f3/steel-city-growth Podchaser: https://www.podchaser.com/podcasts/steel-city-growth-6053619 YouTube: https://www.youtube.com/@SteelCityGrowth

    Know Your People: Fractional HR, Culture, & Avoiding Costly Mistakes – Karen Young – Steel City Growth – Episode #29

About

Welcome to Steel City Growth! Each week, we’ll explore the passions, expertise, and experiences of business owners and founders in the greater Pittsburgh area. Steel City Growth is proudly sponsored by Murphy Business—committed to providing exceptional services to meet all your business needs.