The Human Centric CEO

Zanna

In this series, dr. Zanna van der Aa interviews CEOs and CEO level experts who share the vision of creating Human Centric cultures through a focus on customers, employees and purpose. The goal of this series is to inspire and strengthen Human Centric CEOs in their vision, support them in challenges they face and share insights that empower them to build human centricity deeper into their company's DNA.

Episodes

  1. JAN 22

    Create a reflection rhythm - The leadership behaviors series | EPS #11

    This is part 1 of our Leadership Behaviors Series, where we're diving deeper into some of the 21 behaviors from my new book on human-centric CX transformation: Once You See It. In this episode, Miranda and I talk about something that I think is really crucial for leaders: creating a reflection rhythm. And I know, I know, your calendar is probably back to back with meetings. Trust me, I get it. But here's the thing: do you want to lead transformation based on your calendar, or based on your values? We explore why reflection matters, not just on a personal level, but also when you're running transformation. I share my own journey with reflection, from my leadership development program to how I've learned to design my calendar with thinking space including my monthly week at ‘Egmond aan Zee’. Some things we cover: Why standing still regularly helps you be the leader you want to beHow I learned to recognize patterns faster (from a week later, to hours later, to before I even send that email)The business case for reflection (spoiler: 15 minutes a day can boost performance by 23%)Practical tips for creating reflection rhythms, both personally and with your leadership teamWhy authenticity and being present really matter when you're leading transformationI think what I love most about this conversation is how we talk about integrity, not as this perfect state, but as something you can restore. We're human, we make mistakes, but how you handle that really tells people something about your values. Whether you're a CEO or just someone who wants to lead with more intention, I hope this gives you some space to think about your own reflection rhythm. Timestamps (00:00) – Introduction to the Behavior Series (01:09) – Why Reflection Matters for Leaders (02:15) – Leading From Values vs. Leading From Your Calendar (02:58) – Discovering the Power of Reflection (Personal Journey) (04:39) – Becoming Aware of Patterns and Their Impact (06:03) – The Benefits of Reflection: Awareness, Choice, and Growth (08:17) – Creating Space: Reflection, Creativity, and Thinking Time (11:47) – Reflection, Integrity, and Leading Transformation (15:42) – Practical Reflection Habits for Leaders and Teams (18:35) – Reflection in Teams and Transformation Journeys NEW! Once You See It - Executive Guide to Human-Centric CX Transformation by Dr. Zanna van der Aa is out now! It contains a unique combination of perspectives: the CEO perspective and the CX transformation lead perspective. And in between these two parts of the book, she also shares a chapter on the role of AI in experience. About Dr. Zanna van der Aa: 25 years in CX Transformation | PhD in Customer Experience | Author of Once You See It | 250+ transformations across 25 countries | Worked with Randstad, Egon Zehnder, Allianz More info? LinkedIn -> https://www.linkedin.com/in/zannavdun/ YouTube -> https://www.youtube.com/@dr.zannavanderaa Website -> https://zannavanderaa.com/ #CEOLeadership #CustomerExperience #CXTransformation #HumanCentricLeadership #OnceYouSeeIt #SystemicChan...

    26 min
  • 1 Episode

About

In this series, dr. Zanna van der Aa interviews CEOs and CEO level experts who share the vision of creating Human Centric cultures through a focus on customers, employees and purpose. The goal of this series is to inspire and strengthen Human Centric CEOs in their vision, support them in challenges they face and share insights that empower them to build human centricity deeper into their company's DNA.

Information

  • Creator
    Zanna
  • Years Active
    2025 - 2026
  • Episodes
    1
  • Rating
    Clean
  • Copyright
    © 2026 The Human Centric CEO