The Amplitude of Tech

Amplix
  • 5.0 (3)
  • TECHNOLOGY

Welcome to The Amplitude of Tech podcast, produced by Amplix, a leading technology advisory firm, where we bring the voices of technology thought leaders, subject matter experts, and enterprise IT decision makers to you to talk about today’s transformative technology and how it can create opportunities for increased success.

  1. 1D AGO

    Zoom Global CIO Gary Sorrentino on AI, CX, and the Future of Human Change Management

    What does AI actually change about customer experience, and what doesn’t?  In this episode, Shawn Cordner sits down with Gary Sorrentino, Global CIO of Zoom, to explore how one of the world’s most recognizable collaboration platforms thinks about AI, customer experience, and the future of work. Gary shares how CX, employee experience (EX), and digital experience (DX) are converging into a single, continuous experience, and why organizations need to design from business outcomes backwards, not from tools forward. They discuss how AI should eliminate friction and busywork, where human judgment still matters most, and what enterprises must get right around governance, trust, and change management as agentic AI and digital assistants move into production. If you’re responsible for IT, CX, or digital transformation, this conversation offers a practical, executive-level view of what it takes to scale AI in a way that drives real value. What You’ll Learn How Zoom approaches AI in customer and employee experienceWhy CX, EX, and DX are now inseparableWhat agentic AI means for moving from answers to actionHow to design journeys starting with outcomes, not featuresWhy does human change management determine success or failureHow leaders should think about AI governance, trust, and ROI

    1h 12m

  2. FEB 18

    Practical AI and CX Lessons from Wyndham’s Contact Center Leader

    In this episode of The Amplitude of Tech, Shawn Cordner talks with Joe DeLuca, Senior Director of Voice, Contact Center, and Collaboration at Wyndham Hotels & Resorts, about what it really takes to apply AI in customer experience without sacrificing trust, quality, or brand.  Joe shares how large enterprises are balancing cost pressure, rising customer expectations, and rapid advances in AI, and where technology leaders should focus first to see real impact. The conversation goes beyond hospitality to explore universal challenges around automation, personalization, data readiness, and governance that apply to any organization modernizing its CX and operations. If you’re a CIO, CTO, or CX leader thinking about AI beyond pilots, this episode offers a grounded look at what’s working, what isn’t, and how to build a foundation for scale. What You’ll Learn Where AI can drive meaningful cost savings today without hurting CXWhy bad automation is usually a design problem, not a technology problemHow enterprises think about personalization when data is fragmentedWhat governance looks like when AI starts touching real customer interactionsHow to prioritize CX and AI investments when budgets are tight

    1h 18m

  3. FEB 3

    From Pilot to Performance: Lessons from Enterprise AI in 2025 and What to Expect in 2026

    After a year of pilots and proofs-of-concept, many enterprises are now asking harder questions about outcomes, ROI, and long-term strategy. In this episode, Scott Weiner of NeuEon revisits his 2025 AI predictions and evaluates what played out as expected, what lagged behind, and where adoption accelerated faster than anticipated. The conversation shifts from experimentation to execution, covering workforce readiness, industry-specific models, infrastructure economics, and how rising costs and regulatory uncertainty may shape AI investment decisions in 2026. Enterprise leaders will gain a practical perspective on how to prioritize AI initiatives that deliver measurable business value while managing operational and compliance risk.

    52 min

  4. JAN 22

    Scaling AI in the Enterprise: Lessons, Risks, and Realities

    As enterprise interest in AI accelerates, many organizations are discovering that success depends far less on models and far more on the systems that surround them. In this episode, Scott Weiner joins the conversation to unpack what actually changed in enterprise AI over the past year, including the rise of agent-based systems, the growing importance of infrastructure and data readiness, and why governance and risk management are now business-critical concerns, not just IT issues. The discussion explores why AI often amplifies existing organizational strengths and weaknesses, how misplaced trust in automation can introduce new risks, and what enterprise leaders should be thinking about as AI moves from experimentation to business-critical operations.

    46 min

  5. JAN 7

    Human-Centered AI in Healthcare: Balancing Innovation, Security, and Patient Outcomes

    In this episode of The Amplitude of Tech, host Shawn Cordner sits down with Patrick Chilcott, Chief Financial Officer of Riverside Community Care, for a candid conversation on the realities facing behavioral healthcare organizations today. Patrick shares an insider’s perspective on razor-thin margins, shifting reimbursement models, rising cybersecurity risks, and how technology leaders can respond without losing sight of what matters most: patient outcomes and human-centered care. The discussion spans AI-driven clinical documentation, telehealth, cybersecurity resilience, vendor negotiation strategies, and why nonprofit healthcare organizations must increasingly think like for-profit businesses to survive. This episode offers practical insights for healthcare executives, technology leaders, and finance teams navigating AI adoption, cost pressure, and regulatory complexity, while still delivering high-quality, compassionate care.

    1h 9m

  6. 12/17/2025

    Beyond the AI Hype: Brand, Data, and the Future of Human-Centered Technology

    AI is reshaping marketing, customer experience, and enterprise technology faster than most organizations can keep up, but speed alone doesn’t guarantee better outcomes. In this episode, Shawn Cordner sits down with Jared Ruth, Founder of RipCurrent Agency, to explore where AI creates real value and where it can quietly undermine trust, brand, and human connection if deployed without intention. Drawing on decades of experience across enterprise service providers, marketing leadership, and emerging AI use cases, Jared shares a grounded perspective on how organizations should think about personalization, automation, and the evolving role of humans in an AI-driven world. The conversation spans practical AI applications in marketing and CX, the risks of AI fatigue and over-automation, why “English is the new programming language,” and how data from marketing, contact centers, and digital channels can (and should) shape smarter AI strategies. Most importantly, Shawn and Jared challenge the idea that AI replaces creativity or relationships, arguing instead that it raises the stakes for authenticity, culture, and owning the moments that matter most to customers. This episode is a must-listen for technology leaders, marketers, and CX executives navigating AI adoption while protecting brand trust, human experience, and long-term differentiation.

    1h 12m

  7. 11/25/2025

    Cybersecurity Fatigue, AI Threats, and What Enterprises Must Do Next: Insights from Sanjay Deo

    Welcome back to The Amplitude of Tech podcast, produced by Amplix, where we bring together technology thought leaders and enterprise executives to explore the forces reshaping customer and employee experience. In this episode, Shawn Cordner sits down with Sanjay Deo, founder of 24By7Security and now part of Amplix, to unpack the rapidly evolving cybersecurity landscape in 2025 — and why every digital transformation initiative must now include embedded security from day one. Sanjay discusses the rise of AI-enabled cybercrime, the explosion of ransomware attacks, and why enterprises are becoming increasingly fatigued, desensitized, and vulnerable to sophisticated threats. He also shares practical advice for CISOs and IT leaders on building defensible cybersecurity investments, preparing for AI-driven social engineering, and creating a culture of cyber resilience across the organization. The conversation covers: Why cybersecurity must be embedded in all CX, AI, and IT transformation projectsHow AI has changed the scale, speed, and sophistication of cyberattacksHuman behavior as the enterprise’s biggest vulnerability — and how to fix itThe importance of MFA, immutable backups, tabletop exercises, and cyber insurance frameworksHow CISOs can quantify risk, justify investment, and communicate effectively with the boardThe growing need for operational resilience, not just cybersecurityIf your organization is navigating digital transformation, adopting AI, or modernizing its CX and IT stack, this episode delivers timely insights to help you strengthen your cybersecurity posture and reduce enterprise risk.

    1h 16m

  8. 11/13/2025

    AI, CX, and the Next Era of Contact Centers: Insights from Five9’s Steve Blood

    Welcome to The Amplitude of Tech podcast, produced by Amplix, where we explore the technologies, trends, and strategies shaping the future of customer experience. In this episode, Shawn Cordner sits down with Steve Blood, VP of Market Intelligence & Evangelism at Five9 and former longtime Gartner analyst, for a wide-ranging conversation on the evolving world of CX. Steve shares insights from 35 years in the industry, covering everything from the rise of “CX” as a board-level priority to how AI will redefine the future of contact centers. Together, Shawn and Steve discuss: Why the term “call center” isn’t disappearing anytime soonHow CX maturity varies widely across industriesThe real impact of AI beyond hype and what is coming nextWhy companies must focus on customer outcomes, not just operational savingsWhether we are in an AI bubble and what the next 12 months will revealWhat successful organizations are doing right when deploying AIThe future role of human agents as “AI supervisors”Why customer journey mapping, data usage, and governance matter more than everSteve also shares bold predictions about AI, consolidation in the CCaaS market, the convergence of CX technologies, and how organizations should rethink their three-to-five-year CX roadmap.

    1h 10m
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Ratings & Reviews

5
out of 5
3 Ratings

About

Welcome to The Amplitude of Tech podcast, produced by Amplix, a leading technology advisory firm, where we bring the voices of technology thought leaders, subject matter experts, and enterprise IT decision makers to you to talk about today’s transformative technology and how it can create opportunities for increased success.

Information

  • Creator
    Amplix
  • Years Active
    2025 - 2026
  • Episodes
    14
  • Rating
    Clean
  • Copyright
    © 2026 The Amplitude of Tech
  • Show Website
    The Amplitude of Tech