The Amplitude of Tech

Amplix
  • 5.0 (3)
  • Technology

Welcome to The Amplitude of Tech podcast, produced by Amplix, a leading technology advisory firm, where we bring the voices of technology thought leaders, subject matter experts, and enterprise IT decision makers to you to talk about today’s transformative technology and how it can create opportunities for increased success.

  1. 2d ago

    Amplix Cybersecurity Leader Sanjay Deo on Claude Mythos and the New Speed of Cyberattacks

    AI is now finding and exploiting vulnerabilities in seconds, not weeks, and most enterprises still have unpatched machines and end-of-life systems sitting exposed on their networks. In this Inside Amplix episode, Shawn sits down with Sanjay Deo, who leads Amplix's cybersecurity practice nationally, to unpack Claude Mythos, the purpose-built security model at the center of Project Glasswing, and what its limited release to vetted cybersecurity vendors means for the industry. Sanjay shares his read on why layered defense matters more than ever, how the conversation with boards and C-suites has shifted from budget defense to urgent risk management, and why patching discipline is now the baseline every enterprise needs to get right. It's a candid look at how fast the threat landscape is moving, and what technology leaders can actually control. What You'll Learn: What Claude Mythos is and why Sanjay sees it as fundamentally different from earlier jailbroken or generic AI models used for exploitationHow Project Glasswing works, from limited release to vetted cybersecurity vendors to how those vendors are building defensive capability from what they learnWhy unpatched and end-of-life systems, not the model itself, are the real exposure most enterprises are sitting onHow the timeline from vulnerability discovery to exploitation has compressed from months to seconds, and what that means for your patching cadenceWhy layered defense (perimeter, EDR, MDR, and beyond) matters more than any single point of protectionHow board and C-suite cybersecurity conversations have shifted from "how much do you need" to "is that enough"What technology leaders can actually control right now: patching discipline, exfiltration prevention, and assuming a breach will happenWhere Sanjay sees the cybersecurity industry heading over the next six months to two years as defensive tools race to keep pace

    Amplix Cybersecurity Leader Sanjay Deo on Claude Mythos and the New Speed of Cyberattacks

  2. Jul 8

    Omilia's John Diatto on Conversational AI, Orchestration, and the End of the IVR

    The line between deterministic and probabilistic AI is one of the most consequential, and least understood, decisions in enterprise contact center design. In this episode, Shawn sits down with John Diatto, who heads channel sales for Omilia in North America, to unpack why some interactions demand certainty (moving money, verifying identity) while others call for the flexibility of a probabilistic model. They cover the false binary between legacy IVR and conversational AI, why unified orchestration beats stitched-together vendor stacks, how explainability functions as legal protection rather than a nice-to-have feature, and how one enterprise deployment produced $24 million in annual savings by getting this balance right. What You'll Learn: Why the "IVR vs. conversational AI" framing is a false binary, and what the real decision actually isWhen to use a deterministic model versus a probabilistic one (and why moving money is never a "probably")What happened with Air Canada's chatbot, and why the court ruling should worry every enterprise deploying AIHow small language models trained on enterprise-specific data outperform giant, genericized LLMs for customer serviceWhy owning the full orchestration stack, not just the model, is what actually controls cost and latencyHow one Omilia deployment broke through a task-completion ceiling for $24 million in savingsWhy explainability isn't a feature, it's legal protection, and what "show me why it said that" should mean to your vendorHow the human-in-the-loop role is shifting from doer to supervisor as AI systems self-tune

    Omilia's John Diatto on Conversational AI, Orchestration, and the End of the IVR

  3. Jul 2

    Amplix President Adam Rennert on the State of CX, AI Hype, and Real Contact Center ROI

    Everyone wants AI in their contact center, but chasing the newest shiny object is often the wrong move. In this Inside Amplix episode, Shawn sits down with Amplix President Adam Rennert to break down the real state of CX heading into 2026: where AI is actually driving ROI (hint: it's not just the front end), why cloud holdouts are finally making the leap, and how license rationalization is quietly becoming one of the biggest cost-saving levers in the contact center. Adam also unpacks the platform-versus-best-of-breed debate, why vendor lock-in deserves an exit plan before you sign anything, and what separates buyers who are diligent about AI from the ones who get burned. What You'll Learn: The three trends driving CX decisions right now: AI pressure, cloud optimization, and the last on-premise holdouts finally movingWhy on-premise holdouts are finally making the jump to cloud, and why it's the transition period that scares people, not the change itselfHow to navigate platform vs. best-of-breed without ending up with 39 apps solving four problemsWhy license rationalization has become one of the most overlooked cost-saving levers in the contact centerWhy AI's real ROI isn't on the front end, and where the front, middle, and back end actually deliver valueWhat an exit plan should look like before you sign with any AI vendor, and why you need one now more than everWhy "AI-enabled" is becoming meaningless marketing language, and how to get underneath the term before you buyWhere to benchmark your organization on the AI adoption curve without feeling behind or moving recklessly fast

    Amplix President Adam Rennert on the State of CX, AI Hype, and Real Contact Center ROI

  4. Jun 24

    What a Chief AI Officer Actually Does, and Why Every Enterprise Needs One

    The Chief AI Officer is one of the fastest-emerging roles in enterprise technology, and most organizations still don't know what it actually requires. In this episode, Shawn sits down with Ed Keisling, Chief AI Officer at Progress Software, to pull back the curtain on what the function looks like in practice and why some version of it is becoming critical even for organizations that can't add a C-suite seat. They dig into Ed's Vanguard and Champions model for scaling AI culture from the inside, why a 20-page AI policy kills adoption faster than any technical limitation, what shadow AI really signals about your tooling gaps, and how to think about model routing and inference budget now that "free" is officially over. What You'll Learn: What a Chief AI Officer actually does day-to-day and the signals that tell you your organization needs oneHow Progress Software's Vanguard and Champions model builds AI culture from the inside outWhy rewriting your AI policy from "don't do this" to "here's what you can build" changes adoption overnightWhat shadow AI is really telling you about gaps in your tooling strategyWhy the pilot-to-production gap has more to do with coordination than technologyHow to think about AI technical debt before it comes due in productionWhy inference costs going from virtually free to unpredictable is the budget problem nobody planned forHow to use model routing and context management to keep AI spend under control as you scale

    What a Chief AI Officer Actually Does, and Why Every Enterprise Needs One

  5. Jun 17

    Amplix CEO Dan Gill on Shadow AI, Smarter IT Spend, and the State of the Market

    The pressure to act on AI has reached the board level, but most enterprises are still scrambling to close the gap between shadow AI in the wild and a governed, sanctioned strategy. In this inaugural Inside Amplix episode, Shawn sits down with Amplix CEO Dan Gill for a candid read on what he's seeing across thousands of client engagements: where real IT cost savings are hiding, why modernization is the unsexy prerequisite to AI value, and what technology leaders keep getting wrong about the full project lifecycle. Dan also unpacks the shadow AI risks most leaders haven't thought through yet, how to talk to your board without becoming the roadblock, and why the pace of change is making outside advisory help less optional than ever. What You'll Learn: Why the macroeconomic pressure on IT budgets is actually funding the next wave of modernizationWhere double-digit cost savings are hiding in telephony, network, mobility, and cloud spendWhy AI pilots fail — and it's rarely the technology's faultHow to think about shadow AI before it becomes your organization's next shadow IT problemWhat good AI governance actually looks like: data strategy, classification, and policy that people followWhy you should fix the process before you automate it — AI is a catalyst for business process improvement, not a shortcut around itHow to talk to your board and C-suite about AI risk without being perceived as the innovation roadblockWhy the pace of change is making outside advisory help less optional — and what to look for in a partner

    Amplix CEO Dan Gill on Shadow AI, Smarter IT Spend, and the State of the Market

  6. Jun 9

    Brandon Teegen on the CX Infrastructure Gap Nobody's Talking About

    The contact center is ground zero for agentic AI, and most enterprises have an infrastructure gap they haven't fully reckoned with yet. In this episode, Shawn sits down with Brandon Teegen, VP of Solutions at Cresta AI, to explore what happens when AI stops just answering questions and starts taking action on your customers' behalf. They dig into how to build an AI agent strategy before the volume tsunami hits, why the Klarna story is less about a bad decision and more about a missing playbook, what Cresta's "Agent Operating Center" model reveals about the future of human-in-the-loop supervision, and why agent-to-agent interactions will force enterprises to rethink authentication, brand governance, and margin models from the ground up. If you're a CIO or CTO with a contact center in your portfolio, this is the briefing you didn't know you were missing. What You'll Learn: Why the shift from AI answering questions to AI taking actions is the CX infrastructure gap most enterprises aren't prepared forHow to sequence your contact center automation strategy — internal use cases first, customer-facing second, and why the order mattersWhat the Klarna story actually teaches us about AI deployment risk (and why "dip your toe in" beats "flip the switch")Why personal AI assistants like Siri and Claude are weeks away from driving 2-3x your current contact center volume — and what to do about itHow Cresta's Agent Operating Center model redefines the supervisor role when AI agents are handling the floorWhy agent-to-agent interactions will require entirely new authentication, discount thresholds, and brand governance policiesHow AI agents are becoming an extension of brand identity — and why marketing needs a seat at the contact center tableWhat the CFO conversation about AI token costs needs to look like before spend outpaces the savings

    Brandon Teegen on the CX Infrastructure Gap Nobody's Talking About

  7. May 27

    Build What Differentiates, Buy What Accelerates: AI That Earns Customer Trust in Financial Services

    Most financial institutions are approaching AI backwards — starting with the technology and working toward the use case, rather than the other way around. Karan Kashyap, CEO of Posh AI, has spent eight years helping banks and credit unions deploy conversational AI across both customer and employee channels. In this episode, he makes the case that the riskiest thing a CIO can do right now is nothing — and he gives technology leaders a practical framework for deciding what to build, what to buy, and how to design AI experiences that build trust rather than erode it. What You'll Learn: Why financial institutions are still the slowest AI adopters — and why that conservatism is becoming a competitive risk against fintechHow to design AI that builds customer trust rather than triggering skepticism — and why disclosure is both a regulatory requirement and the right callThe difference between automating a task because you can vs. because you should — and how regulated industries like banking and healthcare should make that callWhy voice AI is still in the uncanny valley and where the real low-hanging fruit is (hint: it's your search bar)How agentic AI and the rise of specialized "mini agents" is changing the way financial institutions think about customer and employee-facing deploymentsKaran's signature framework: build what differentiates, buy what accelerates — and why the in-house build is usually only 3% of the total effortWhy the riskiest thing a CIO can do right now is nothing — and how to make the case for an evergreen innovation fund to your boardHow AI technical debt accumulates fast, and what institutions that tried to build in-house eventually discover

    Build What Differentiates, Buy What Accelerates: AI That Earns Customer Trust in Financial Services

  8. May 13

    Identity Is the New Edge: A Field CISO's Playbook for Identity Security and AI Threats

    Attackers don't need a zero-day anymore. A stolen username and password, accelerated by AI, is cheaper, faster, and harder to detect. In this episode, Brian Zimmer, Field CISO at CyberMaxx, joins Shawn to break down why identity is the real perimeter, how managed detection and response has to evolve to match identity-based attacks, and what CISOs need to do right now to build governance programs that protect users without creating the friction that drives them to bad habits. What You'll Learn: Why credential-based attacks are the attacker's preferred playbook and how AI has made them even cheaper to execute at scaleHow the shift to remote work collapsed the castle-and-moat model and put user identity at the center of every security decisionWhat a strong identity governance program actually looks like, from joiners and movers to certificate management and privileged accessWhy authentication and authorization are not the same thing, and why conflating them is a governance gap CISOs need to closeHow to minimize friction for your users while maximizing cost and noise for attackersWhy AI agents need identity governance just as urgently as the humans using them, and who in the org actually owns that problemHow modern MDR has to evolve from isolating machines to responding at the identity layerThe practical steps a CIO or CISO should take today to start treating identity as the new edge

    Identity Is the New Edge: A Field CISO's Playbook for Identity Security and AI Threats
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About

Welcome to The Amplitude of Tech podcast, produced by Amplix, a leading technology advisory firm, where we bring the voices of technology thought leaders, subject matter experts, and enterprise IT decision makers to you to talk about today’s transformative technology and how it can create opportunities for increased success.

Information

  • Creator
    Amplix
  • Years Active
    2025 - 2026
  • Episodes
    26
  • Rating
    Clean
  • Copyright
    © 2026 The Amplitude of Tech
  • Show Website
    The Amplitude of Tech