South Metro Scoop

South Metro Scoop

The South Metro scoop podcast is a podcast version of the email newsletter that get sent out twice a week to South Metro Minnesota residents. We talk about events that are happening next week as well as interviewing local business owners.

Episodes

  1. Interactive Dog Daycare Coming to Burnsville: Inside Houndstown USA

    12/12/2025

    Interactive Dog Daycare Coming to Burnsville: Inside Houndstown USA

    If you've ever struggled to find boarding for your dog during the holidays or wished there was a better daycare option in the South Metro, this episode is for you. Tony from Houndstown USA joins the podcast to share details about Burnsville's first interactive dog daycare and boarding facility opening this winter. Houndstown isn't your typical doggy daycare—there are no cages, every boarding dog gets full daycare access, and dogs are sorted into balanced "packs" based on size, age, and temperament (not just thrown together in one chaotic room). Tony explains the "interactive daycare" concept, why apartment owners with dogs desperately need this service, and how Houndstown's pack management approach creates a safer, more natural environment for dogs to socialize and play. You'll also learn about the themed suites, spa services (including the blueberry facial for tear stains), and why the facility is designed to let dogs be their most authentic selves. Plus, Tony shares the construction timeline, hiring plans, and how to sign up for opening updates and a free day of daycare. Whether you're a dog owner looking for better boarding options, someone curious about this unique franchise concept, or just love hearing about new local businesses, this conversation covers everything you need to know about Houndstown's arrival in Burnsville. Connect with Houndstown USA Burnsville: Website: https://houndstownusa.com/locations/burnsville/Facebook: https://www.facebook.com/houndstownburnsvilleInstagram: https://www.instagram.com/houndstownburnsville/Sign up on their website for opening announcements and to claim your free day of daycare!

    17 min
  2. Building a Marketing Agency in the South Metro

    10/07/2025

    Building a Marketing Agency in the South Metro

    Join host Brady for the inaugural business owner interview on the South Metro Scoop Podcast, featuring Rob Satrom, founder of Feedbackwrench—a web design and marketing agency based in Lakeville, Minnesota. In this candid hour-long conversation, Rob shares his journey from serving tables at Perkins and selling computers at Best Buy to building a successful marketing agency that helps small businesses clarify their messaging and maximize sales. With over a decade of entrepreneurship experience, Rob discusses: The critical importance of front-end sales activity and prospecting for business growthWhy customer service and employee training make or break small businessesThe power of video content and digital marketing in 2025How to help businesses identify and solve their customers' real problemsStarting and scaling professional services firms, especially accounting practicesThe challenges of entrepreneurship: managing work-life balance, avoiding burnout, and prioritizing familyRob doesn't hold back on the realities of business ownership—from the temptation to let work consume your life to the importance of pumping the brakes with clients to truly understand their needs. He also shares practical advice on building a sustainable marketing flywheel through websites, social media, networking, and consistent prospecting. Whether you're a South Metro business owner, aspiring entrepreneur, or just curious about what it takes to build a local business, this episode offers honest insights and actionable strategies. Feedbackwrench website: feedbackwrench.com Feedbackwrench YouTube: youtube.com/@feedbackwrench/videos 00:00 Introduction and Guest Introduction 00:32 Rob's Background and Journey 02:50 Feedbackwrench: Services and Approach 07:19 Sales and Prospecting Insights 11:38 Customer Service and Experience 19:28 Clarifying Customer Needs 26:49 Starting a Business: Key Advice 31:11 Outsourced Accounting Model Explained 32:12 Challenges in Marketing to Accountants 36:01 Effective Marketing Strategies for Accountants 40:46 Balancing Business and Personal Life 44:51 The Importance of Prioritization 47:25 Final Thoughts and Reflections 55:54 Where to Find More Information

    59 min

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About

The South Metro scoop podcast is a podcast version of the email newsletter that get sent out twice a week to South Metro Minnesota residents. We talk about events that are happening next week as well as interviewing local business owners.