Heart to Heart

Welch College of Business and Technology at Sacred Heart University.

Heart to Heart - A podcast in partnership with the Jack Welch School of Business at Sacred Heart University - The focus is Leadership & Business in the modern age.

Episodes

  1. 12/16/2025

    Heart to Heart | EP7: Dr. Michael Higgins on Pope Francis, Servant Leadership & the New Pope Leo XIV

    "In this episode of the Heart to Heart podcast series on leadership, Chuck Firlotte welcomes Dr. Michael Higgins, a Canadian scholar, distinguished professor, and author. Dr. Higgins is the author of the book Francis, the Jesuit Disruptor, a personal portrait of Pope Francis. Dr. Higgins discusses his path to becoming a well-known Vatican scholar and expert, which began not by design, but by accident. His training in doctrinal studies was initially to be a Victorianist, specializing in 19th-century English literature. His interest in the Vatican grew partly because one of his thesis directors was a British Carmelite who wrote a book called The Vatican Oracle. Higgins also started working for the Canadian Broadcasting Corporation as a documentarian, researching and narrating radio programs. He later became the chief consultant for the series Sir Peter Ustinov's Inside the Vatican. After all these experiences, he became an expert on the Vatican and a Vatican affairs analyst for The Globe and Mail. The main topic of discussion is leadership. The conversation focuses on Pope Francis and his unique style of ""servant leadership"". Dr. Higgins explains that Francis took the papal title Servus Servorum Dei (""the servant of the servants of God"") very seriously, focusing on a pastoral, rather than jurisdictional, role. According to Dr. Higgins, Francis's goal was to move the Roman Catholic Church into a new era where its relevance is not diminished by its historical baggage. He humanized the papacy by not living in the Apostolic Palace, wearing simpler vestments, and cutting down the ceremony. The discussion also covers: * Pope Francis's life and background: Francis was a Jesuit who considered marrying a young woman before beginning his studies, which suggests he did not fear or disparage women. He was also a product of his Latin American culture, which led him to have a sentimental and romanticized notion of women. * Francis and women in the church: Francis made significant changes by bringing women and their gifts into the governance structure of the church, including senior cabinet positions and the head of the Vatican City State. However, he did not pursue the ordination of women to the priesthood, fearing it would shatter the unity of the universal Roman communion. * The new Pope Leo XIV: Dr. Higgins was surprised by the election of Pope Leo XIV, who he describes as a ""relatively obscure prelate"" to the larger public, but a prominent member of the Vatican Curia. Higgins believes Pope Leo XIV, a canon lawyer, is a consolidator and ""the Augustinian stabilizer,"" rather than a visionary like Francis. * Words of wisdom for young leaders: Dr. Higgins emphasizes the importance of human solidarity, altruism, and serving others. He advises young people to follow the advice given to Pope Francis when he was elected pope: ""Don't forget the poor"". SPONSORED BY: Aquarion Water Company, Bridgeport CT and  Ganim Financial Management, Shelton CT Subscribe to Heart to Heart for more conversations on leadership!"

    1h 2m
  2. 12/02/2025

    Heart to Heart | Ep 6: Victoria & Gabriella Nasto take their 85-year-old ice cream business forward

    In this episode of Heart to Heart, a podcast series on leadership brought to you by the Welch College of Business and Technology at Sacred Heart University, host Chuck Firlotte introduces sisters Gabriella and Victoria Nasto. Victoria (Sacred Heart University graduate in finance) and Gabriella (Monmouth University graduate in marketing) are taking their family's 85-year-old ice cream business to the next level. Their great-grandfather, Frank Nasto, started the business with an ice cream cart in 1939 in Newark, New Jersey, after coming to America with his wife, Angelina. Frank's son (also named Frank) and his grandson (the sisters' father, also named Frank) continued the tradition. They discuss their plans for modernization, branding, and marketing—including successful use of social media like TikTok—while staying ""true to their roots."" The sisters share how their parents instilled in them a strong work ethic and the value of loving what you do. They also offer advice for current university students preparing to launch their careers, emphasizing hard work, taking opportunities, and gaining confidence. The original ""mothership"" location in Newark, where the family's 11 members once lived upstairs, still manufactures all the ice cream and desserts using original recipes and the freshest, natural ingredients. Join us to hear about this incredible story of entrepreneurship, family legacy, and the pursuit of the American dream. Heart to Heart is a podcast on leadership. Sponsored by Aquarion Water Company and Ganim Financial."

    26 min
  3. 10/07/2025

    EP2: Pride, Delusion, & The Fall of GE - With Authors Ted Mann & Tom Gryta

    Join Chuck Firlotte on Heart to Heart, a podcast series on leadership from the Welch College of Business and Technology at Sacred Heart University, as he sits down with authors Ted Mann and Tom Gryta. They discuss their book, "Lights Out: Pride, Delusion, and The Fall of General Electric," offering a fascinating look into the complexities of GE's leadership transitions, corporate culture, and strategic missteps. In this insightful conversation, Ted and Tom, both former Wall Street Journal journalists, delve into: Their journalism careers: Hear about their journeys in writing and how they came to cover General Electric. The challenge of covering GE: Understand the intricate and often intentionally complicated nature of reporting on such a massive corporation. The succession of leadership: Explore the transition from Jack Welch to Jeff Immelt and the differing leadership styles and challenges faced by each CEO. The role of pride and delusion: Discover how a culture of exceptionalism and an unwillingness to confront difficult truths contributed to GE's decline. The impact of external factors: Learn how events like 9/11, Enron, and Sarbanes-Oxley influenced GE's trajectory. The board's effectiveness: A critical look at the GE board's coziness and its role in oversight and decision-making. Lessons for corporate leadership: Gain valuable insights for aspiring and seasoned leaders on the importance of fundamentals, skepticism, and fostering open dialogue. GE today: An update on the company's current state and the reasons behind its breakup into distinct entities. This discussion offers a compelling narrative of a corporate giant and provides essential lessons on leadership, governance, and the importance of adapting to a changing world. SPONSORED BY: Aquarion Water Company, Bridgeport CT and  Ganim Financial Management, Shelton CT

    50 min

About

Heart to Heart - A podcast in partnership with the Jack Welch School of Business at Sacred Heart University - The focus is Leadership & Business in the modern age.