Horizon Treatment Services

Horizon Treatment Services
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Welcome to the Horizon Treatment Services Podcast, where we delve into the forefront of alcohol, drug, and mental health services. As industry pioneers located in the Beloved Bay Area, CA - HSI is committed to empowering adults and adolescents through evidence-based programs, fostering a secure space for tackling substance use disorder and mental health challenges. Join us as we explore cutting-edge strategies, discuss success stories, and share insights that propel individuals towards their full potential. From prevention initiatives guiding youth towards substance-free lives to community outreach initiatives promoting safer neighborhoods, HSI's interest and expertise extends beyond treatment, shaping a future where well-being takes center stage. Tune in to stay informed, inspired, and at the forefront of transformative change with Horizon Services, Inc. www.horizonservices.org

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  1. KATE: The Overdose Prevention Chatbot

    EPISODE 1

    KATE: The Overdose Prevention Chatbot

    Send us Fan Mail Silence is one of the most dangerous symptoms of the overdose crisis and it often starts with a simple fear: “If I ask this question, what will people think of me?” We sit down with Justin Phillips, CEO and founder of Overdose Lifeline, to talk about Kate, an anonymous AI chatbot created to answer questions about fentanyl, naloxone, harm reduction, and substance use disorder without judgment. Kate recently earned a Shorty Award, and the recognition matters because it helps more people find a tool built for clarity, not hype. We get specific about what makes this chatbot different from typical generative AI. Justin explains the risk of AI hallucinations in health education and why Kate is designed to pull only from a vetted, evidence-based repository reviewed by subject matter experts. If Kate cannot answer, she says so and points people to the right resources. We also share what users are actually searching for, including basic definitions of fentanyl and naloxone, where to get naloxone, and whether it is legal, a reminder that stigma can keep even “simple” questions locked up until it is too late. The conversation goes deeper into prevention and trauma informed care. Justin shares the story of losing her son Aaron, how shame can block relapse help-seeking, and why “othering” addiction keeps families isolated. We discuss ACEs (Adverse Childhood Experiences), resilience, and how harm reduction works in real life, from fentanyl test strips and naloxone to syringe access that reduces HIV and hepatitis C risk. We also highlight programs that support kids impacted by a loved one’s addiction and how Kate may evolve to better reach youth in their own language. If this sparked a new question for you, hit play, then subscribe, share the episode with someone who needs it, and leave a review so more people can find these overdose prevention and addiction education resources. Media - Podcasts (horizonservices.org)

    49 min
  2. Safe Feedback In Behavioral Health

    EPISODE 2

    Safe Feedback In Behavioral Health

    Send us Fan Mail Season 2 | Episode 2 The fastest way to lose trust in behavioral health is to ask for feedback and then do nothing with it. We talk with Remington Rainey, co-founder of Pulse for Good, and our own Eliseo Becerra about what it really takes to create safe, honest, anonymous feedback in substance use disorder treatment, detox, and sobering center settings where people are often in distress and power dynamics are real. We dig into why kiosk-based surveys can outperform emailed links, how small design choices like star ratings support accessibility across cultures, and why anonymity is often the difference between “fine” and the truth. Eliseo shares concrete wins from Horizon Services: upgrades sparked by staff input, quality improvements driven by client comments, and stakeholder surveys that help partners like EMTs and law enforcement get smoother handoffs. We also unpack the discipline of closing the loop so clients and employees can see “you said, we heard” in action. Then we geek out on the technology behind the scenes: sentiment analysis for open-text comments, automatic translation for multilingual communities, and how AI can reduce documentation burden so clinicians spend more time face to face with clients. We even explore safety-focused tools like wearable beacons and motion alerts, plus what strong vendor partnerships look like when you push for better care without burning out your team. If you care about patient experience, employee engagement, and quality improvement in human services, share this with a leader who needs a better feedback loop, subscribe for more conversations like this, and leave a review with your biggest question about building trust through transparency. Pulse For Good Media - Podcasts (horizonservices.org)

    1h 1m
See All Season 2 (2)

About

Welcome to the Horizon Treatment Services Podcast, where we delve into the forefront of alcohol, drug, and mental health services. As industry pioneers located in the Beloved Bay Area, CA - HSI is committed to empowering adults and adolescents through evidence-based programs, fostering a secure space for tackling substance use disorder and mental health challenges. Join us as we explore cutting-edge strategies, discuss success stories, and share insights that propel individuals towards their full potential. From prevention initiatives guiding youth towards substance-free lives to community outreach initiatives promoting safer neighborhoods, HSI's interest and expertise extends beyond treatment, shaping a future where well-being takes center stage. Tune in to stay informed, inspired, and at the forefront of transformative change with Horizon Services, Inc. www.horizonservices.org

Information

  • Creator
    Horizon Treatment Services
  • Episodes
    9
  • Seasons
    2
  • Rating
    Clean
  • Copyright
    © 2026 Horizon Treatment Services
  • Show Website
    Horizon Treatment Services