The Culture Works Podcast

Culture Works
  • 5.0 (3)
  • Management
  • Updated Biweekly

The Culture Works Podcast dives deep into the evolving dynamics of leadership and workplace culture. Hosted by bestselling authors and leadership experts Adrian Gostick and Chester Elton, this show brings real conversations with C-suite leaders, HR changemakers, and cultural innovators. From recognition and psychological safety to AI disruptions and hybrid work, every episode helps today’s leaders thrive—not just survive. Whether you’re leading a team of five or five thousand, discover practical insights to build cultures that connect, perform, and endure.

  1. People Are Your Brand w. Nate Brock

    4d ago

    People Are Your Brand w. Nate Brock

    Most organizations treat HR and marketing as separate worlds. Nate Brock, CHRO and Head of Marketing at Lincoln One Federal Credit Union, decided to knock the wall down between them, and the results speak for themselves: record income, record mortgage production, record-low attrition, and more job applicants than they can handle in a county with record-low unemployment. In this conversation, Nate shares why word-of-mouth is still 90% of what drives trust, how the credit union model keeps money in communities, what "deskless employees" need from their leaders, and why the best recruiting strategy is never having to recruit in the first place. A practical, community-minded conversation about what happens when you put people at the center of everything. Timestamps: 00:00 Local Dollars Matter 00:14 Meet Nate Brock 01:15 Why HR Meets Marketing 03:40 People First Brand Strategy 06:22 Building Culture That Wins 09:06 Feedback Loops That Work 10:41 Credit Unions Explained 13:31 Buy Local Momentum 15:06 Talent Strategies That Stick 17:29 Next Gen Performance Reviews 19:46 Culture Challenge Setup 20:13 Recruiting Diverse Talent 21:28 Local Lift Outreach 22:39 Lightning Round Values 23:49 Ethical Sales Growth 24:53 People Over Brand 25:36 Future of Banking 25:53 Where to Learn More 26:31 Fixing Culture Tips 28:27 Host Takeaways Recap 33:56 Final Wrap and Thanks Follow Chester, Adrian and Nate: Connect with Chester & Adrian:  LinkedIn: https://www.linkedin.com/company/thecultureworksofficial/ Website: https://thecultureworks.com/ Connect with Nate:  LinkedIn: https://www.linkedin.com/in/nate-brock/ Website: https://www.linconefcu.org/

    34 min
  2. Putting the Right People in the Right Seats w. Chris Mari

    May 28

    Putting the Right People in the Right Seats w. Chris Mari

    Most insurance companies are racing to automate. Chris Mari, CHRO of ECBM, is doing something different, doubling down on human connection while the rest of the industry consolidates under private equity. In this conversation, Chris shares how he restructured a 150-person family-owned brokerage to get the right people in the right seats, why integrity is the one cultural value he'll never negotiate on, how AI is creating opportunity (and noise) in talent acquisition, and what leading with empathy really looks like when you're managing change. A grounded and practical conversation for any leader navigating growth without losing their culture. Timestamps: 00:00 Welcome and Guest Intro 01:14 Industry Change and Culture 01:56 Restructuring for Growth 03:48 Keeping Morale Through Change 05:29 Raising Leadership Expectations 08:29 Purpose and Company Overview 11:29 Culture as Differentiator 14:21 Integrity as Nonnegotiable 14:50 AI in Operations and HR 17:35 Hiring in the AI Era 18:39 Culture Challenge Burnout 20:47 Rapid Fire Leadership Lessons 22:31 Closing and Host Recap Follow Chester, Adrian and Chris: Connect with Chester & Adrian:  LinkedIn: https://www.linkedin.com/company/thecultureworksofficial/ Website: https://thecultureworks.com/ Connect with Chris:  LinkedIn: https://www.linkedin.com/in/chrismari/ Website: https://www.ecbm.com/

    29 min
  3. The Smartest HR Hire You've Haven’t Considered w. Libbie Lamott

    May 14

    The Smartest HR Hire You've Haven’t Considered w. Libbie Lamott

    The real cost of getting HR wrong isn't the consultant. It's the drift. Chester Elton and Adrian Gostick host Libbie Lamott, market president at HR Edge Consulting and part of the Peak Road fractional CHRO practice. Lamott explains how fractional HR works: senior-level HR support on a flexible, pay-for-hours basis, with engagements averaging about 25 hours per month. The model helps companies assess retention, operating systems, and leadership blockers, then build frameworks and even transition to internal staffing. Lamott describes supporting founders who don't want to "play therapist," and makes the case for measurable HR impact through tools like applicant tracking systems, engagement surveys, and metrics such as time-to-fill and hiring cost reductions. She shares how she scaled a company from $8M to $32M using EOS and hiring assessments like the JPTI to match sustained energy and culture fit. The conversation closes on scaling culture by embedding values in hiring, rewards, and performance reviews, and on compliance as a frequent blind spot. Lamott warns the real cost is organizational "drift." Timestamps: 00:00 HR Isn't Here to Tell You No  00:10 Meet the Hosts  00:29 Introducing Libbie Lamott  01:48 What Fractional HR Means  03:12 When Fractional Works Best  04:25 Engagement Hours and Staffing  05:41 Founders Stop Playing Therapist  06:43 Scaling With EOS and Hiring  07:35 Assessments for Culture Fit  10:11 Measuring HR Impact  12:04 Cut Hiring Costs With Tools  14:19 Coaching Lab: Scaling Culture  16:18 Common Pitfall: Compliance  17:34 Lightning Round Takeaways  19:44 Where to Connect  20:22 Hosts Debrief Key Takeaways  24:20 Final Wrap and Thanks Follow Chester & Adrian and Libbie: Connect with Chester & Adrian:  LinkedIn: https://www.linkedin.com/company/thecultureworksofficial/ Website: https://thecultureworks.com/ Connect with Libbie:  LinkedIn: https://www.linkedin.com/in/elizabeth-lamott/

    25 min
  4. Owning The Room w. Jim Scarfone

    Apr 30

    Owning The Room w. Jim Scarfone

    Most HR leaders say they want a seat at the table. Jim Scarfone says if you have to ask for it, you haven't earned it yet. As Chief Human Resources Officer and Human Capital Operating Partner at Mid-Ocean Partners, Jim has spent four decades building people infrastructure at companies you know — Toys R Us, Kind Healthy Snacks, Duane Reade, and Ulta Beauty — and now applies that experience to help mid-market private equity portfolio companies build the talent foundations that actually create value. In this conversation, Jim breaks down what PE firms consistently get wrong about human capital, how he scaled Kind's "hungry and kind" culture without losing it, why first-line managers are the single most important variable in any organization, and what it really takes for HR professionals to stop being support players and start running the business. If you're an HR leader who wants to lead differently, this episode is a masterclass. Timestamps: 00:00 - Introduction01:28 - What is a Human Capital Operating Partner?05:23 - The first 90 days: why diligence starts before acquisition08:07 - What PE gets right vs. wrong about people09:36 - "How do you get to know the unknowable sooner?"11:04 - Scaling KIND's "hungry and kind" culture without losing it14:50 - The fundamentals of high-growth HR: finding your voice16:13 - Embedding values across every HR process18:25 - Why training first-line managers is the highest-leverage program20:23 - Lessons from negotiating union contracts at Duane Reade24:09 - Culture Challenge: expanding internationally for the first time26:37 - Lightning round: what's changed in HR over 40 years28:08 - "The future of work is unpredictable"29:21 - Where to find Jim and MidOcean Partners Follow Chester & Adrian and Jim: Connect with Chester & Adrian:  LinkedIn: https://www.linkedin.com/company/thecultureworksofficial/ Website: https://thecultureworks.com/ Connect with Jim Scarfone:  LinkedIn: https://www.linkedin.com/in/jim-scarfone/ Website: https://midoceanpartners.com/

    31 min
  5. Unlocking HR Potential w. Roseanne Donohue

    Apr 16

    Unlocking HR Potential w. Roseanne Donohue

    An 866% increase in diverse candidates just by letting AI rewrite a job description. That's not a projection. That's something Roseanne Donahue actually did. As a former Chief People Officer in cybersecurity and a veteran of Morgan Stanley, Citigroup, and JP Morgan, Roseanne has operated at the intersection of highly regulated, high-stakes environments and fast-moving tech culture. In this conversation, she walks Chester and Adrian through exactly how she's using AI right now in recruiting, L&D, performance management, and engagement surveys and why the companies winning with AI aren't the ones moving fastest, but the ones moving smartest. Timestamps: 00:00 Welcome and Guest Intro 01:01 From Finance to Cybersecurity 01:54 Attracting Cybersecurity Talent 02:54 Career Pathing and Retention 04:30 AI in Recruiting Wins 05:26 AI Augments HR Work 06:13 Leading Adoption Without Fear 07:34 AI for Learning and Development 09:06 Tools and Performance Reviews 10:48 PE Networks and Agentic AI 12:11 Culture and Engagement Analytics 14:13 Culture Challenge Core Building Blocks 17:19 Privacy Guardrails and Ethics 18:20 Lightning Round and Wrap Up Follow Chester, Adrian and Roseanne: Connect with Chester & Adrian:  LinkedIn: https://www.linkedin.com/company/thecultureworksofficial/ Website: https://thecultureworks.com/ Connect with Roseanne:  LinkedIn: https://www.linkedin.com/in/chiefpeopleofficerchro/

    23 min
  6. Collect, Gather, Go w. Cory Rose

    Apr 2

    Collect, Gather, Go w. Cory Rose

    Most HR leaders inherit a system. Cory Rose inherited a vacuum. Stepping into Eyecare Services Partners as CHRO with no predecessor for 18 months, a brand new C-suite, 1,500 employees across multiple states, and a core HR team of four, she had every reason to play it safe. Instead, she got on a plane. In this conversation, Cory breaks down her "collect, gather, go" philosophy, why she flew to a remote practice in Redding, California before building a single initiative, how she ran a five-question SurveyMonkey engagement survey that outperformed anything a big consulting firm had done, and why translating people metrics into EBITDA language is the only way HR gets a seat at the PE table. If you lead a lean HR team inside a fast-moving organization, this one's for you. Timestamps: 00:00 Collect Gather Go Mindset 00:25 Meet Cory And The Challenge 01:34 Interviewing Into Change 04:06 Diagnosing The Field Reality 06:29 Fixing Systems With A PEO 09:17 Building One Culture Many Practices 11:58 Redding Visit And Trust Building 14:56 Survey Action And Follow Through 16:26 Authentic Leadership Follow Through 17:17 Accountability Through Surveys 17:53 Trust Updates Even When None 19:21 Balancing PE And Culture 21:33 Translate People Metrics To EBITDA 23:19 Leading Transformation As A Team 26:23 Managing Urgency With Team Charter 28:29 Lightning Round CHRO And IPO 31:05 Healthcare Workforce Future 32:16 Wrap Up And Where To Connect Follow Chester & Adrian: LinkedIn: https://www.linkedin.com/company/thecultureworksofficial/ Website: https://thecultureworks.com/ Connect with Cory:  LinkedIn: https://www.linkedin.com/in/coryrose/ Website: https://www.espmgmt.com/leadership/cory-rose/

    33 min
  7. Reflective Leadership in a Reactive World w. Tiffany Nugent

    Mar 12

    Reflective Leadership in a Reactive World w. Tiffany Nugent

    Most wellness programs fail because they're just policies and gym reimbursements. Tiffany Nugent, Chief People Officer at Concert Health and owner of SALT Wellness, learned this the hard way after being hit by a car and recovering while leading 11,000 healthcare employees through COVID. In this conversation, Tiffany shares her philosophy of reflective leadership, why psychological safety is the universal foundation for high performance, how AI is creating HR's biggest strategic opportunity in decades, and what it actually takes to build cultures where people thrive instead of just survive. A refreshingly honest look at what real human-centered leadership requires. Timestamps: [00:00:00] Opening: Curiosity sparks innovation and change [00:01:25] Welcome and Tiffany's dual role as CPO and wellness center owner [00:02:00] Getting hit by a car and the journey to opening SALT Wellness [00:03:05] Career journey from healthcare to tech to behavioral health [00:06:20] Why Concert Health and collaborative behavioral care [00:09:15] Building human-centered workplaces: What does thriving really mean? [00:11:00] Leadership as privilege and responsibility [00:13:50] Psychological safety as the universal foundation [00:16:20] The biggest mistakes CHROs make with wellbeing programs [00:18:15] What's really going on when leaders get stuck [00:19:45] Leading from authenticity and dealing with difficult people [00:22:05] Courage and curiosity as leadership requirements [00:24:05] What CHROs should focus on with AI disruption [00:26:15] Lightning round begins [00:28:35] Where to connect with Tiffany [00:28:50] Final advice for burned-out HR leaders Follow Tiffany, Chester & Adrian: Connect with Chester & Adrian:  LinkedIn: https://www.linkedin.com/company/thecultureworksofficial/ Website: https://thecultureworks.com/ Connect with Tiffany:  LinkedIn: https://www.linkedin.com/in/tiffanynugent/ Website: https://www.saltwellnessky.com/

    30 min
  8. Own The Change w. Bruce Nichols

    Feb 26

    Own The Change w. Bruce Nichols

    An 80-point engagement swing in three months sounds impossible, but Bruce Nichols did it at Liberty Mutual by doing something radical: he stopped pushing culture from the top down. As a partner at The Human Resource Consortium and former HR leader at companies like Liberty Mutual, Fidelity, and Citizens Bank, Bruce shares how he transformed a failing tech organization by empowering first-line managers to own the change. In this conversation, Bruce reveals why HR technology fails without solid process foundations, how to build integrated people-first systems, and why bureaucracy is killing corporate HR. If you're an HR leader tired of surveys that go nowhere and initiatives that don't stick, this episode will change how you think about culture transformation. Timestamps: [00:00:00] The 80-point culture transformation story begins [00:02:00] How Liberty Mutual's tech division was hemorrhaging talent [00:03:50] The five-point plan that changed everything [00:06:25] Why storytelling and being heard drove the transformation [00:07:30] The moment Bruce realized top-down culture pushes don't work [00:09:20] When first-line managers became the culture owners [00:11:25] What mini-celebrity status really means for HR credibility [00:13:25] Building trust in low-engagement environments [00:14:05] Why technology on broken systems makes things worse [00:16:00] The "One HR" approach to breaking down silos [00:18:15] Mapping the entire employee journey to find what's broken [00:21:20] Why Bruce says "don't buy HR tech" [00:23:00] The moment Bruce decided to leave corporate HR [00:25:10] Where HR is heading in the next 3-5 years [00:27:00] The embedded HR model that's emerging [00:28:30] Lightning round: Best Army leadership lesson [00:30:20] What HR trend makes Bruce skeptical (spoiler: AI) [00:31:00] What "culture works" means to Bruce Follow Bruce, Chester & Adrian: Connect with Chester & Adrian:  LinkedIn: https://www.linkedin.com/company/thecultureworksofficial/ Website: https://thecultureworks.com/ Connect with Bruce:  LinkedIn: https://www.linkedin.com/in/brucernichols/ Website: https://thehrc.com/

    32 min
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Ratings & Reviews

5
out of 5
3 Ratings

About

The Culture Works Podcast dives deep into the evolving dynamics of leadership and workplace culture. Hosted by bestselling authors and leadership experts Adrian Gostick and Chester Elton, this show brings real conversations with C-suite leaders, HR changemakers, and cultural innovators. From recognition and psychological safety to AI disruptions and hybrid work, every episode helps today’s leaders thrive—not just survive. Whether you’re leading a team of five or five thousand, discover practical insights to build cultures that connect, perform, and endure.

Information

  • Creator
    Culture Works
  • Years Active
    2025 - 2026
  • Episodes
    16
  • Rating
    Clean
  • Copyright
    © Culture Works
  • Show Website
    The Culture Works Podcast

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