Ten years ago, InfusionPoints was faced with a challenge that went far beyond building another security tool or checking another box on a compliance checklist. While building and securing the Dell Cloud for US government, Dell needed more than an architecture, more than a FedRAMP package, and more than documented security controls. They needed people who could actively watch the environment, manage incidents, support continuous monitoring, and provide the evidence required to operate a federal cloud on US soil with US citizens. The question was simple, but the responsibility was enormous: Who’s watching now? That question became the foundation for what would become VNSOC 360. What began as a customer requirement grew into a 24/7/365 security operations capability and ultimately became a defining part of Infusion Points. Over the past decade, the SOC has evolved from a room with monitors and dashboards into a disciplined security operation built around people, processes, technology, and continuous improvement. In this special 10 year anniversary episode of Behind the Shield, we go behind the scenes with the people who have been there throughout that journey. From the early days of standing up the SOC and building operating procedures, escalation paths, response playbooks, shift schedules, ticketing, and reporting, to the sophisticated security operations environment of today, this episode is a look at what it really takes to protect customers every hour of every day. Join Chad Spears, along with Levi Church, Eric Bowles, Alex Earhart, and Jeremy Powers, as they share their experiences from inside the SOC. Speakers • Gary Daemer, CEO, InfusionPoints • Chad Spears, CISO, InfusionPoints • Levi Church, Information Security Analyst, InfusionPoints • Eric Boles, SOC Analyst Lead, InfusionPoints • Alex Earhart, Lead Security Operations Engineer, InfusionPoints • Jeremy Powers, Senior SIEM Engineer, InfusionPoints What You’ll Learn: • The origin story of VNSOC 360 • What it takes to operate a SOC 24/7/365 • The people behind the alerts and incidents • Career growth from analyst to leadership and engineering • How cloud, automation, and AI have transformed the SOC • Lessons learned from a decade of cybersecurity operations • The CrowdStrike outage and other memorable moments • What the next 10 years could look like for security operations Chapters: 00:08 — 10 years of VNSOC 360 03:44 — Chad on the anniversary episode 05:39 — Levi Church’s SOC journey and shift work 18:31 — Eric Boles on leadership, customers, and morale 31:45 — Alex Earhart on engineering, audits, and AI 46:38 — Jeremy Powers on the SOC’s history and growth 01:01:28 — The CrowdStrike event and team response 01:09:31 — 10 years of growth and what’s next InfusionPoints LinkedIn Links: https://www.linkedin.com/company/infusionpoints/ Gary Daemer, CEO, InfusionPoints - https://www.linkedin.com/in/infusionpoints/ Chad Spears, CISO, InfusionPoints - https://www.linkedin.com/in/chad-spears007/ Levi Church, Information Security Analyst, InfusionPoints - https://www.linkedin.com/in/levichurch/ Eric Boles, SOC Analyst Lead, InfusionPoints - https://www.linkedin.com/in/erik-boles-935741221/ Alex Earhart, Lead Security Operations Engineer, InfusionPoints - https://www.linkedin.com/in/charles-e-7a2b8016a/ Jeremy Powers, Senior SIEM Engineer, InfusionPoints - https://www.linkedin.com/in/jeremepowers/ InfusionPoints & AWS: InfusionPoints is proud to be an Amazon Web Services Premier Tier Services Partner, supporting organizations in building, managing, and defending secure cloud environments. About Us: InfusionPoints is a trusted cybersecurity, cloud engineering, and compliance partner helping organizations Build, Manage, and Defend secure, mission-ready environments in highly regulated markets. We specialize in FedRAMP, FedRAMP 20x, DoD, and enterprise security frameworks, supporting organizations from initial authorization through continuous monitoring and optimization. Our team brings deep technical expertise and real-world operational insight to every engagement. Through our independent, security-first approach, we integrate people, processes, and technology to deliver scalable, compliant, and resilient solutions. From strategy and architecture to operations and defense, we help customers move faster without sacrificing security.
