Have a question? Send us a text! Tim sits down with Preston Smalley, VP of Viewer Product at Roku, unpacking the first new Roku home screen in a decade — how it was designed for 100 million+ households, what the hub methodology means for sports fragmentation, and why "delight" isn't just a brand word at Roku. It's a measured KPI. 82% of streaming viewers want you to read their mind Roku built a home screen with a billion possible configurations to get closer to doing exactly that — and they're measuring whether it's working. Preston breaks down how Roku balances personalization with customization, why quick access felt "wrong" to users at first and indispensable a week later, and how a fictional city on your screensaver became one of the platform's most measurable loyalty drivers. 1:51 – Designing for 100M+ households: how surveys, diary studies, and a billion possible configurations shaped the new home screen4:42 – What "personalization" actually means: familiar content, adjacent discovery, trending signals, and human curators working together6:55 – AI in practice: how Roku layers large language models on top of its proprietary TV-specific models — and why general AI alone doesn't know what episode just dropped8:36 – The diary study insight: why users hated quick access on day one and couldn't live without it a week laterSports on streaming is more fragmented than cable ever was Roku's answer isn't aggregation — it's destination design. Preston explains how the Roku hub methodology works: one place for a fan to find their league, their team, their game — and the app they need to stream it, or free highlights if they don't have it. The NHL hub just launched. All four major leagues are now covered. World Cup planning is underway. 11:38 – The hub methodology: why sports fragmentation is a discovery problem, not a rights problem13:25 – World Cup and the Olympics playbook: medal counts, bracket tracking, and what "cultural moment" infrastructure looks like on a home screen14:37 – The global Roku business: #1 in the US, Mexico, and Canada — and why free live TV and antenna-blending are the growth story in BrazilWhy Roku City is a screensaver It's also a brand platform, a live event venue, a trivia game host, and one of Roku's top two sources of measured user delight. 16:55 – Roku City as loyalty infrastructure: IP partnerships, live events, Roku Dash, and why users don't experience it as advertising17:52 – How Roku actually measures delight — and what it has to do with finding a show you didn't know you likedConnect with Preston Smalley on LinkedIn Learn more about Roku at roku.com For more on how Roku is monetizing the home screen as a media property, read our full breakdown of the $MPV methodology from Looper Insights here. Thanks to Looper Insights for sponsoring today’s show! Ready to unlock your streaming strategy edge? Head over to mystreamingvalue.com to compare CTV home screens and find out which spaces are worth the most. You’ll even learn exactly why Fox was willing to pay $22 billion for Roku. Stop guessing and start scaling—visit mystreamingvalue.com to get your free insights today! Support the show