Hospitality Talks

KAM Insight
  • 0.0 (0)
  • Business
  • Updated Monthly

Join research and insights consultancy KAM as we sit down with leading voices in hospitality. Each episode explores fresh data, bold opinions and practical advice to help the industry adapt, innovate and thrive.

  1. May 15

    Natalie Dunning on What Hospitality Brands Get Wrong About Social

    Katy Moses, Founder and MD of KAM, is joined by Natalie Dunning, CEO and Founder of Kitch, to discuss the latest findings from the 2025 State of Social report. Together, they explore how hospitality brands are really using social media, from team structures and channel strategy to paid spend, organic engagement and community management.

    11 min

  2. Mar 3

    James Hacon on where hospitality is heading next | Ep 15 Hospitality Talks

    For this milestone episode, Katy Moses, MD of KAM, is joined by a very special guest: James Hacon, Managing Partner at ThinkHospitality, who was also the very first guest on the podcast six years ago. From a late-night call at the start of lockdown to recording episode 100, this conversation reflects on how far the hospitality industry has come and the challenges and opportunities that continue to shape it. With a global perspective and honest reflection, this episode explores where hospitality is heading next and what UK operators can learn from markets around the world. A fitting conversation to mark 100 episodes of Hospitality Talks.

    16 min

  3. Feb 12

    Kitty Newman on the Less Healthy Food ad ban and what it means for Hospitality | Ep 14 Hospitality Talks

    In this episode of Hospitality Talks, we’re joined by Kitty Newman, Founder of Trapeze Media, to unpack one of the biggest shifts facing hospitality marketing in 2026: the Less Healthy Food (LHF) advertising ban and HFSS legislation. From January 5th 2026, a total online ban on paid advertising featuring certain HFSS (High Fat, Salt and Sugar) products comes into force, and it’s set to significantly impact hospitality brands with 250+ employees. If you’re in hospitality, food retail, marketing or brand strategy, this episode's for you.

    16 min

  4. Jan 16

    Éadaoin McDonagh on Building Timeless Hospitality Brands at White Rabbit Projects & Lina Stores | Ep 13 Hospitality Talks

    In this episode, Katy Moses, MD at KAM, talks to Éadaoin McDonagh, COO of White Rabbit Projects and MD of Lina Stores, about building hospitality brands with longevity. From Lina Stores’ heritage and design-led approach to White Rabbit’s work incubating and scaling concepts, this episode explores how customer insight, authenticity and experience shape successful hospitality businesses.

    18 min
  5. Greg Sergeant on How Star Pubs Uses Insight to Drive Change | Ep 12 Hospitality Talks

    11/18/2025

    Greg Sergeant on How Star Pubs Uses Insight to Drive Change | Ep 12 Hospitality Talks

    In this episode, Katy Moses, MD at KAM, talks to Greg Sergeant, Customer Experience Manager at Star Pubs, about how Star is evolving its customer strategy, the power of industry benchmarking and why meaningful insight, not just data, drives real change.

    13 min
  6. Hospitality Talks | Ep 11 Joby Mortimer

    10/14/2025

    Hospitality Talks | Ep 11 Joby Mortimer

    In this episode, Katy Moses, Managing Director at KAM, sits down with Joby Mortimer, Director of Charity Services at the Licensed Trade Charity (LTC), to discuss the evolving role of the charity and the growing importance of well-being across pubs, bars, and breweries. Joby shares how the LTC supports people working in hospitality, why investing in mental health and welfare matters more than ever, and how a focus on well-being can transform both teams and customer experiences. Tune in for an open and inspiring conversation about people, purpose, and how caring for the workforce ultimately strengthens the entire industry.

    14 min
  7. Hospitality Talks | Ep.10 Kim Handy

    10/14/2025

    Hospitality Talks | Ep.10 Kim Handy

    In this episode, Katy Moses, Managing Director at KAM, talks to Kim Handy, Head of People at Nightcap, about the importance of people, culture, and progression within hospitality — and what it takes to thrive in the late-night sector. Kim shares how Nightcap is investing in its teams, developing strong career pathways, and creating supportive environments where people can succeed. Together, they discuss leadership, retention, and how valuing people at every level drives long-term business success. Tune in for an inspiring and practical conversation about people-first hospitality, progression, and building thriving teams in one of the industry’s most dynamic spaces.

    13 min
  8. Hospitality Talks | Ep.9 Tommy Giraux

    10/14/2025

    Hospitality Talks | Ep.9 Tommy Giraux

    In this episode, Katy Moses, Managing Director at KAM, chats with Tommy Giraux, Head of Restaurant Systems at Honest Burgers, about the growing role of AI in hospitality. Tommy shares how Honest Burgers is embracing artificial intelligence to improve efficiency, enhance customer experiences, and support smarter business decisions. Together, they explore how AI can streamline operations, empower teams, and drive innovation across the industry — while keeping the human touch at the heart of hospitality. Tune in for a forward-thinking and practical discussion on technology, transformation, and the future of restaurant operations.

    13 min
See All (16)

About

Join research and insights consultancy KAM as we sit down with leading voices in hospitality. Each episode explores fresh data, bold opinions and practical advice to help the industry adapt, innovate and thrive.

Information

  • Creator
    KAM Insight
  • Years Active
    2025 - 2026
  • Episodes
    16
  • Rating
    Clean
  • Copyright
    © KAM Insight
  • Show Website
    Hospitality Talks