The KMC University HelpDesk Podcast

KMC University
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The KMC University HelpDesk Podcast delivers quick, practical insights to help chiropractors run smoother, more compliant, and profitable practices. Each episode breaks down complex topics - like Medicare rules, billing, coding, documentation, and patient retention - into clear, actionable steps you can use right away. Join our experts and get the knowledge and tools you need to protect your practice and thrive. Learn more about how KMC University can help you and your chiropractic practice: www.KMCUniversity.com

  1. No Exam, No Adjustment: Setting Clinical Boundaries with Confidence

    6H AGO

    No Exam, No Adjustment: Setting Clinical Boundaries with Confidence

    What do you do when a new patient says, “I don’t want an exam, I just want an adjustment”? This HelpDesk episode tackles a situation chiropractors and CA's face all the time. Learn why patients don’t get to set clinical rules, how to confidently uphold your standard of care, and how to navigate these conversations professionally, without confrontation. We also share practical scripting for your front desk and clinical team to protect your license, your patients, and your practice. ⁠⁠⁠⁠⁠Watch the full video on KMCUniversity.com!

    5 min
  2. Insurance Verification Mistakes That Cost Chiropractic Offices Money

    6H AGO

    Insurance Verification Mistakes That Cost Chiropractic Offices Money

    Insurance verification is more than checking if coverage exists, it’s about confirming how chiropractic services are covered, who can render them, and what rules apply. In this HelpDesk episode, KMC University explains the critical difference between eligibility and proper insurance verification, including Medicare, Medicare Advantage, and QMB patients. Learn how accurate verification protects cash flow, prevents denials, and keeps your office compliant. ⁠⁠⁠⁠Watch the full video on KMCUniversity.com!

    6 min
  3. Kickstarting Revenue Cycle Management for a Profitable New Year

    JAN 20

    Kickstarting Revenue Cycle Management for a Profitable New Year

    A strong revenue cycle starts with the right setup. In this HelpDesk episode, Dr. Erin Stubblefield walks through practical Revenue Cycle Management (RCM) steps chiropractors should take at the start of the year to reduce denials, improve cash flow, and stay compliant. From front-desk eligibility verification and deductible collection to critical Medicare ABN updates and denial trend analysis, this episode covers the must-do actions that protect your practice financially and reduce audit risk. A proactive RCM strategy doesn’t just improve profitability, it safeguards your practice all year long. ⁠⁠⁠Watch the full video on KMCUniversity.com!

    3 min
  4. ChiroTouch Compliance Alert: When Staff Are Set Up as EHR Providers

    JAN 16

    ChiroTouch Compliance Alert: When Staff Are Set Up as EHR Providers

    Are your chiropractic assistants listed as providers in your EHR? That seemingly harmless setup choice could create serious compliance issues. In this HelpDesk episode, KMC University explains why only licensed providers should hold provider status in systems like ChiroTouch, and how to properly use the scribe feature to keep documentation accurate, compliant, and defensible. ⁠⁠⁠Watch the full video on KMCUniversity.com!

    2 min
  5. Why Your Report of Findings Can Make or Break Patient Retention

    JAN 16

    Why Your Report of Findings Can Make or Break Patient Retention

    The Report of Findings (ROF) is one of the most powerful, and most overlooked moments in a chiropractic practice. In this HelpDesk episode, Dr. Erin Stubblefield breaks down the four essential components of an effective chiropractic Report of Findings and explains how this critical conversation impacts patient understanding, retention, financial clarity, and long-term care acceptance. ⁠⁠Watch the full video on KMCUniversity.com!

    4 min
  6. Closing the Year Strong: A Chiropractor’s Compliance Checklist

    12/15/2025

    Closing the Year Strong: A Chiropractor’s Compliance Checklist

    As the year comes to a close, it’s the perfect time to review your compliance foundation. In this HelpDesk episode, Dr. Erin Stubblefield walks through a practical year-end chiropractic compliance checklist, covering ABNs, documentation, coding, and financial policies. So you can enter the new year confident, compliant, and prepared. ⁠Watch the full video on KMCUniversity.com!

    4 min
  7. Mastering Routine Office Visits: Documentation That Payers Want to See

    12/12/2025

    Mastering Routine Office Visits: Documentation That Payers Want to See

    Routine office visits don’t require the same depth of documentation as an initial evaluation, but they do need the right details. In this HelpDesk episode, Dr. Erin Stubblefield breaks down the difference between an initial visit and a routine office visit through the lens of an “episode of care.” You’ll learn how to use SOAP notes effectively, what payers expect to see in your subjective and objective findings, and how to document functional progress without slowing down your workflow. Whether you're refining your documentation or training your team, this quick overview will help keep your notes compliant, efficient, and clinically meaningful. Watch the full video on KMCUniversity.com!

    4 min
  8. Documentation 101: Chiropractic Essentials

    12/12/2025

    Documentation 101: Chiropractic Essentials

    Strengthen Your Chiropractic Documentation Before an Auditor Does Struggling to streamline your notes or clarify medical necessity in your charts? You’re not alone, and you’re not without support. Join KMC University and expert compliance educator Dr. Colleen Auchenbach for a fast-paced, actionable training that demystifies the essentials of chiropractic documentation. Whether you’re refining your initial visit templates or improving your daily documentation flow, this webinar gives you the foundational strategies every chiropractic practice needs. Walk through the complete patient chart lifecycle, from intake to discharge, and learn how to document with clarity, purpose, and confidence. ⁠Watch the full video on KMCUniversity.com!

    1h 4m
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The KMC University HelpDesk Podcast delivers quick, practical insights to help chiropractors run smoother, more compliant, and profitable practices. Each episode breaks down complex topics - like Medicare rules, billing, coding, documentation, and patient retention - into clear, actionable steps you can use right away. Join our experts and get the knowledge and tools you need to protect your practice and thrive. Learn more about how KMC University can help you and your chiropractic practice: www.KMCUniversity.com

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