Home Services Success Stories

Peakzi
  • 5.0 (4)
  • BUSINESS

The Home Services Success Stories: Real Stories. Real Businesses. Real Growth. Every home service business has a story — and we’re here to tell it. The Home Services Success Stories Podcast features conversations with real Peakzi partners and clients across the trades: HVAC, plumbing, electrical, roofing, and beyond. Each episode spotlights an entrepreneur or service leader who’s built something remarkable — sharing how they started, what drives their business, and the lessons learned along the way. From building teams to scaling operations and embracing AI-driven marketing, our guests talk candidly about what’s working, what’s changing, and how Peakzi helps them grow, hire smarter, and show up stronger in AI search. It’s not just another business podcast — it’s authentic storytelling from the people keeping homes and communities running every day. Brought to you by Peakzi — helping home service companies grow through AI marketing, visibility, operations, and recruiting solutions.

  1. 12H AGO

    From Private Equity To HVAC Excellence

    Three nightmare service calls turned into a roadmap for running a better HVAC company. Steve Stewart, owner and general manager at Southern Comfort Mechanical in Lewisville, TX, joins us to share how he went from private equity and consulting to building a client-first, data-informed home services brand in the heart of Dallas–Fort Worth. His pivot starts with empathy and ends with execution: pick up the phone, show up prepared, listen, and follow up until the job is truly done. We dig into how Steve shifted from a break-fix, high-volume model to a tighter service area with fewer daily calls and deeper diagnostics. That change unlocked time to understand root causes, prevent repeat failures, and build trust at the front door. Steve explains how lean principles power the operation: standard work, checklists inside modern software, visual inventory controls, and a relentless continuous improvement loop that turns every callback into a process upgrade. The result is fewer surprises for clients and more confidence for technicians. Culture ties it all together. Steve talks about hiring for values and embracing diverse backgrounds—Navy vets, former chefs, and more—to expand perspective and ownership in the field. Training happens twice a week, and AI coaching tools like Sales Pro add bite-sized best practices straight from the field nationwide. On the growth side, we unpack how Peakzi provides real-time market pulse data and elevates AI search visibility across ChatGPT and Gemini, helping the team meet homeowners where they actually ask for help today. If you care about building a durable home services business—one that wins on trust, process, and smart visibility—you’ll walk away with a clear playbook to implement now. Subscribe, share this with a fellow operator, and leave a quick review telling us the one change you’d make in your service workflow today. Powered by: www.peakzi.me More info: https://ai.scmdfwair.com/offers Peakzi Podcast: Home Services Success Stories

    29 min

  2. 5D AGO

    Roots, Roofs, And Real Service

    Peakzi Podcast: Storms pass, but trust sticks. We sat down with Kerry White, owner and president of Americana Roofing in Weatherford, TX, to explore how a local contractor builds loyalty with clean jobsites, tenured crews, and a brand grounded in servanthood. It’s a story about doing ordinary things unusually well—moving a customer’s trash bin, securing gates so pets don’t slip out, and laying tarps to protect landscaping—because small acts signal big integrity. Kerry traces the path from construction management to roofing, explaining why consistency beats shortcuts and how “Red, White, And You” reflects a deeper commitment to neighbors. We talk about the systems that keep promises: a CRM that automates expectation-setting emails, AI that accelerates a 52-week training plan into minutes, and weekly sessions that make every salesperson sharper without drowning the team in theory. The result is fewer surprises, clearer timelines, and a smoother restoration process for homeowners who often feel overwhelmed. We also tackle the future of search. Competing in the crowded Dallas–Fort Worth market means getting found where people ask questions today—through large language models and conversational AI. Kerry shares why Americana partnered with Peakzi, what it means to optimize beyond traditional SEO, and how they’ve already seen a fourfold lift in AI-driven traffic. Layer that with third-party trust—RCAT voluntary licensing, Google Guaranteed, A+ BBB, and The Good Contractors List’s $25,000 guarantee—and you get a contractor willing to be accountable in public. If you care about craftsmanship, clear communication, and technology that actually helps people, this conversation delivers practical takeaways you can apply to any home services business. Subscribe, share with a friend who needs a trustworthy roofer, and leave a review to tell us the one small habit you think builds the most trust. Peakzi Podcast: Home Services Success Stories

    22 min

  3. JAN 13

    From Apprentice To Owner: How Gold Star Wins On Process, People, And 24/7 Service

    Peakzi Podcast: What if your real product isn’t a part, a price, or a quick fix—but a repeatable process that customers can feel at every touchpoint? We sit down with Matt Thompson, owner of Gold Star Plumbing, Heating, and Cooling, to unpack how a master plumber turned a craft into a scalable, customer-first company that wins on consistency, empathy, and 24/7 responsiveness. Matt Thompson with Gold Star Plumbing, Heating & Cooling in Hicksville, NY takes us back to his start in the trades, the loss that changed his direction, and the decade of hands-on experience that shaped his leadership. He explains why Gold Star’s core values—honesty, empathy, and stick to it—aren’t slogans, but behaviors trained weekly through huddles, ride-alongs, and candid feedback. The turning point came when he asked his team a simple question: what is our product? The answer wasn’t equipment or installations—it was the service process. By defining and refining that process, Gold Star built a consistent experience that earns name-dropped five-star reviews and trust that lasts beyond a single job. We also dig into the operational engine behind the promise. ServiceTitan powers dispatch and after-hours calls, while AI agents are being piloted to ensure someone answers at 2 a.m. Matt shares how Peakzi reveals brand visibility inside AI search platforms like ChatGPT and Grok, surfacing a surprising value perception gap that led to targeted training. Instead of racing to the bottom on price, the team learned to communicate outcomes, warranties, safety, and long-term savings more clearly—shifting the conversation from cost to worth. If you lead a home services business, you’ll walk away with a playbook: hire to discover strengths rather than force them, train until process becomes culture, use technology to extend your humanity, and measure what the market actually perceives. Matt’s vision is bigger than a quarterly target—he’s building a generational brand designed to thrive long after the founder steps away. Subscribe, share with a fellow operator, and leave a review telling us one change you’ll make to elevate your service process this week. Peakzi Podcast: Home Services Success Stories

    15 min

  4. JAN 8

    One Decision In Beverly Hills Changed A Business Forever

    A framed house in Beverly Hills, a missing paycheck, and a moment of clarity—those are the beats that set Mike Cottle on a different path. What started as a trade school leap turned into a 30-year blueprint for building a people-first home services company that grows with discipline, not hype. Mike opens up about leaving the risky cash-flow cycles of new construction, acquiring Cole-Services in Garden Grove, CA, and engineering steady 20% year-over-year growth through culture, training, and relentless learning. We explore how sports shaped his work ethic, why independence lets him invest deeply in people, and how weekly one-on-ones, book studies, and role plays create a bench of confident leaders. Mike shares the structures that keep Cole moving—EOS from Traction, peer accountability via Nextstar Network, and a deliberate shift from “spray and pray” marketing to precise, data-driven outreach. He explains how AI-powered segmentation with Peakzi unlocks smarter acquisition and retention, turning every campaign into a targeted bet rather than an expensive guess. The heart of the conversation is leadership you can feel: humility over ego, consistency over shortcuts, and accountability that protects the culture. Mike’s next chapter—building “Cole University”—aims to elevate adult learning with practical tracks for technicians and managers, combining technical mastery with communication and business skills. If you care about meaningful growth in home services, this story is a road map: build your people, give them tools and clarity, and pair craftsmanship with data so every effort compounds. If this resonated, subscribe, share it with a friend in the trades, and leave a quick review to help more builders and operators find the show. Powered by: www.peakzi.me More info at: https://cole-services.com/ Peakzi Podcast: Home Services Success Stories

    32 min

  5. JAN 6

    Build People, Then Build Revenue

    Peakzi Podcast: What does it take to turn a two-bedroom startup into a multi-trade home services leader without losing your soul? Adam Bardi with Bardi Heating, Cooling, and Plumbing Inc. in Norcross, GA pulls back the curtain on the journey from his father’s immigrant grit to a people-first growth engine that doubles down on culture, training, and systems. We get into the lessons earned the hard way—earning every role, leaving the business to find maturity, then coming back during a recession to start from the warehouse. Adam explains how he bought the company, expanded beyond HVAC, and built a recruiting machine that matches rising demand. You’ll hear how Bardi University trains techs on communication first and technical depth second, creating field pros who educate customers and deliver consistent five-star experiences. He also breaks down their six-step service process, from meticulous prep and clear expectations to whole-home exploration, written options, and spotless wrap-ups. Staying privately held gives Bardi the freedom to play the long game: protect reputation, invest in people, and serve the Atlanta community through partners like Habitat for Humanity. To stabilize revenue beyond weather-driven HVAC swings, Adam details the push into plumbing and electrical, including a near $3M first year in electrical alone. On the tech front, he shares how Peakzi’s marketing analytics, competitor benchmarking, and AI-optimized website help the team show up where homeowners are searching now—inside AI assistants. If you lead a shop or want to build one, this conversation is a blueprint: hire for heart, train for skill, codify your customer experience, and use data to amplify what already works. Subscribe, share with a fellow operator, and leave a review with the one hiring tip you’ll steal for your team. Powered by: www.peakzi.me Learn more at: https://bardi.com/ Peakzi Podcast: Home Services Success Stories

    29 min

  6. JAN 1

    Built To Last: A Four-Generation Plumbing Legacy

    Peakzi Podcast: Rick an RJ Romero from Metro-Flow Plumbing in Dallas, TX, a third-generation founder and a fourth-generation operator, walk us through how a family plumbing company stayed relevant, resilient, and relentlessly customer-focused for more than three decades. We open with the jump from cash-starved commercial projects to homeowner-focused, COD flat-rate pricing, and why that single move unlocked better cash flow, better service, and better training. From there, we look at how weekly practice, job-by-job preparation, and a promise to “do what we say we’ll do” turned first-time callers into lifelong customers. We also dig into the tech that’s changing the trade. Cured-in-place pipe lining (CIPP) can renew failing cast iron without destroying slabs or yards, and modern cameras and acoustic leak detection help pinpoint problems before a single tile is touched. Add in a thoughtful expansion into whole-home water filtration, and you get a practical blueprint for protecting homes, budgets, and peace of mind. Throughout, we keep the conversation grounded in culture: how to create a place where technicians feel seen, trained, and supported enough to deliver five-star experiences consistently. Strategy gets a boost from Peakzi's AI, which helped map pre-1980 homes perfect for CIPP outreach and benchmark performance across the local market. That data-driven focus turns into smarter marketing, stronger close rates, and service routes that make sense. We close on legacy and leadership: the win–win–win mindset where customers, technicians, and the company all benefit, and how that philosophy prepares the next generation to carry the torch. If you care about home services, small-business growth, or the future of the trades, this story delivers practical ideas you can use today. Enjoyed the conversation? Follow and share the show, and leave a quick review—what part of the story resonated most with you? Powered by: www.peakzi.me Find out more: https://www.metroflowplumbing.com/ Peakzi Podcast: Home Services Success Stories

    29 min

  7. 12/30/2025

    Customer Service Beats Shiny Tools When Building A Home Services Company

    Peakzi Podcast: A volunteer job for a little league turned into a multi-trade home services company with a simple promise: serve people first, solve problems right, and let growth follow the needs of the community. Travis Parobek shares how his family’s business, Parobek Plumbing and Air Conditioning in Bastrop, TX, moved from a single truck to a 65-person team by treating customer experience as the real product and keeping technical excellence paired with empathy at every step. We dig into what it means to grow up in the trade, leave, and return with a new sense of purpose. Travis explains why indoor plumbing and reliable cooling are more than conveniences—they’re the baseline of modern life—and how that perspective fuels pride and responsibility on every call. From hiring for heart to ongoing training, he lays out how they build a culture where handwritten notes, clear communication, and respectful service aren’t extras, they’re expectations. We also talk smart growth and smarter marketing. Marketing manager Candace joins to share how Peakzi’s AI platform helps them rank across AI search, understand competitors, and run targeted campaigns using realtor data like equipment age and permit history. It’s a practical blend of old-fashioned service with modern tools: technology to focus efforts, people to deliver the promise. Looking forward, the team plans to add electrical, continue serving rural Central Texas, and keep the business family-owned for generations—no private equity track, no shortcuts, just steady, sustainable expansion rooted in community. If this story resonates, subscribe, leave a review, and share it with a friend who cares about craftsmanship, culture, and customer experience. Your support helps more local businesses learn, grow, and serve with heart. Powered by: www.peakzi.me Find out more: https://parobekplumbing.com/ Peakzi Podcast: Home Services Success Stories

    19 min

  8. 12/23/2025

    From Roofer To Builder Of People

    Peakzi Podcast: A sudden jobsite shutdown during the savings and loan crisis pushed a young union roofer to make an impossible choice: find another employer or build something of his own. That moment lit the fuse for A Brooks Construction KangaRoof in Bristol, PA, and today Abe Brooks joins us to unpack how a survival hustle became a durable, people-first business with profit discipline, strong systems, and the courage to say no to unprofitable work. We dive into the hard years of plateauing around $1.2M, and how CertainPath’s profit days flipped the script from top-line chasing to margin mastery. Abe shares the real levers that moved the needle: standard operating procedures, daily training that turns managers into coaches, and a culture that praises wins as much as it fixes mistakes. He also walks through a unique ritual—sending team members to EP after one year—so they learn the why behind reviews, marketing attribution, and KPIs. It is a blueprint for growing leaders who take ownership and improve metrics in measurable, 90-day sprints. Technology is the bridge that ties it all together across two locations. Morning huddles, shared dashboards, and intentional use of video keep Bucks County and the Poconos aligned. Then there’s the AI layer. With Peakzi’s AI website and call handling, KangaRoof is winning in AI search and reaching a new generation of buyers. One standout: a 28-year-old tech founder asked ChatGPT for the best roofer in the Poconos, found KangaRoof instantly, and booked a $65k project that led to more work. The takeaway is clear—reviews and AI-driven discovery are a powerful growth flywheel when the operation behind them is sound. Beneath the numbers is a culture that changes lives and gives back. Monthly coaching has helped team members far beyond the job. Veteran roof giveaways and community programs turn profit into impact. Abe’s long-term vision is continuity: a company that thrives without him, led by people who grew within its systems, serving customers with the same care that built the brand. If you care about building a resilient home services business—one that scales on process, trains with purpose, and leverages AI without losing heart—you’ll find a playbook you can use today. Enjoyed the conversation? Follow the show, share it with a friend who runs a trades business, and leave a quick review to help more builders find it. Peakzi Podcast: Home Services Success Stories

    35 min
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Ratings & Reviews

5
out of 5
4 Ratings

About

The Home Services Success Stories: Real Stories. Real Businesses. Real Growth. Every home service business has a story — and we’re here to tell it. The Home Services Success Stories Podcast features conversations with real Peakzi partners and clients across the trades: HVAC, plumbing, electrical, roofing, and beyond. Each episode spotlights an entrepreneur or service leader who’s built something remarkable — sharing how they started, what drives their business, and the lessons learned along the way. From building teams to scaling operations and embracing AI-driven marketing, our guests talk candidly about what’s working, what’s changing, and how Peakzi helps them grow, hire smarter, and show up stronger in AI search. It’s not just another business podcast — it’s authentic storytelling from the people keeping homes and communities running every day. Brought to you by Peakzi — helping home service companies grow through AI marketing, visibility, operations, and recruiting solutions.

Information

  • Creator
    Peakzi
  • Years Active
    2025 - 2026
  • Episodes
    19
  • Rating
    Clean
  • Copyright
    © 2026 Home Service Success Stories
  • Show Website
    Home Services Success Stories