Pink Couch Podcast: Behind the Scenes of the Travel Industry

Open Jaw
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Open Jaw aggregates daily news curated specifically for Canadian travel agents.

  1. 1D AGO

    ‘I Often Think That Some of My Days Are Harder Than Running a Marathon’: Direct Travel’s Patricia Whelan

    Toronto-based advisor Patricia Whelan is no stranger to thinking on her feet. Whether it’s changing plans because of a hurricane-hit destination wedding or chartering a last-minute private jet for clients, she credits her five-star hospitality background for carving out a niche in high-end leisure and business travel.

    20 min

  2. FEB 9

    Zeina Gedeon on The New Travel Advisor: “These Are Business People. They Could Run Open Jaw. It’s Fantastic”

    According to Trevello CEO Zeina Gedeon, since the COVID experience, “everybody now wants to be a travel advisor” and the industry is attracting a new breed of business people. “We are learning from them!”

    22 min

  3. FEB 2

    ‘They Look at it from a CEO Lens’: Anna Judek on Advising HNW Clients

    Anna Judek, owner of Virtuoso-affiliated Zebrano Travel, says the key to working with high net worth travellers is understanding how they evaluate value, weigh trade-offs, and make decisions. For advisors, that means treating travel planning like a boardroom calculation. “An Excel spreadsheet is your friend,” she says.

    21 min

  4. JAN 29

    ‘The Duopoly Is No Longer’: Porter’s Kevin Jackson on Porter’s Summer Schedule

    Porter’s President Kevin Jackson shares successes from this winter’s sun routes along with a 20% increase for the summer, with a major focus on regional routes. “Despite what you've seen, there's still a lot to go. The duopoly is no longer going to be two carriers,” he said.

    17 min

  5. JAN 26

    An Update on Air Canada’s Winter Operations with Tom Stevens 

    Tom Stevens, VP Customer Experience and Service Operations at Air Canada, provides background on airline safety precautions during a blizzard and walks through the operational challenges of managing a global network of aircraft while keeping the runways clear. “The best way to clear the snow is to make sure the concrete has nothing on it.”

    14 min

  6. JAN 26

    ‘I’ve Always Wanted More’: How One Owner Built a Thriving IC Model

    After 37 years in the biz, Denise Luciani from Marlin Travel asked herself what she wanted for her future. The answer was: “to bring great people into the industry”. Denise shares how over the last 18 months she’s reinvented a host agency model.

    16 min

  7. JAN 13

    The Cuba Situation: Separating Emotion from Fact

    With global uncertainty on the rise, Sunwing’s Eric Rodriguesz tells Nina that Cuba remains safe, fully operational, and one of the Caribbean’s best value escapes for Canadian travellers.

    11 min

  8. JAN 9

    ‘There’s No Sugar-Coating This, We’re In a Crisis’

    Beyond Borders Tourism Coalition founder Shannon Stowell and his travel colleagues from both sides of the border are attempting the superhuman - to keep Canada-US ties alive and to push back against falling cross-border travel.

    19 min
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Open Jaw aggregates daily news curated specifically for Canadian travel agents.

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