In this episode of From Pitch to Pontoon, Lisa sits down with Angie Fierro, Head of Product & Systems at Hoburne, for a conversation about technology leadership, product management and driving change in the holiday park industry. Drawing on experience gained at Haven, Cove and now Hoburne, Angie shares her journey from IT support into senior leadership and explains why successful transformation always starts with people, not technology. From large-scale system rollouts and application support to product strategy and business change, she offers practical insights into what it takes to deliver meaningful outcomes across multi-site leisure businesses. The discussion explores: • Why "people, process and technology" must always be approached in that order • The role of psychological safety in building high-performing teams • Lessons learned from leading technology and operational change across holiday parks • The importance of product management, prioritisation and stakeholder engagement • How operators can make better data-led business decisions • Why guest and team experience should sit at the heart of every technology investment • Leadership, mentoring and creating opportunities for the next generation of women in technology Angie also reflects on the unique role holiday parks play in helping families create lifelong memories and why, despite constant advances in technology, understanding people remains the key to successful change. Whether you work in holiday parks, marinas, hospitality technology, operations, product management or digital transformation, this episode is packed with practical advice on leadership, innovation and delivering better business outcomes. Topics covered: Holiday Parks, Hospitality Technology, Product Management, Digital Transformation, IT Leadership, Change Management, Guest Experience, Data Analytics, Team Culture, Leadership Development, Women in Technology.
