Fin Meetups: Conversations with AI Leaders

Intercom

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Business

Explore the promise and practice of AI, from the leaders building it. Hear conversations from founders, engineering, product and customer service leaders, as they discuss the key opportunities and challenges of the AI era. Follow Fin Meetups to get regular episodes full of insights, trends, and advice to take advantage of AI. https://fin.ai/

Mar 10

Fin x Incident.io: Transforming Incident Response with AI

Incidents are inevitable. Great incident leadership is not. In this Fin × incident.io panel from London (February 18, 2026), Declan Ivory (VP of Customer Support, Intercom, building Fin), Lawrence Jones (Founding Engineer, incident.io), and Eric Fitzgerald (Manager, Customer Support, Intercom) break down what excellent incident response actually looks like in practice. From declaring incidents early, to structuring clear communication roles, to publishing transparent Root Cause Analyses (RCAs), this conversation explores how high-performing teams protect customer trust when things go wrong. You’ll learn: Why incident response is a defining brand moment How to structure roles during high-pressure outages Where AI reduces cognitive load (not headcount) What great first customer communication looks like How transparency can become a competitive advantage The session also includes a live walkthrough of Intercom’s incident response playbook, showing how Fin and incident.io work together to coordinate internal teams and communicate externally at scale. If you run support, engineering, SRE, or operations—this is a practical deep dive into modern incident leadership. Subscribe for more conversations with AI, product, and support leaders. Watch this episode on YouTube: https://www.youtube.com/watch?v=7XBjliUOATQ Want to join future meetups? Subscribe to the Fin Luma calendar: https://lu.ma/fin Stay ahead of the next wave of AI transformation. 👉 Subscribe for more Fin meetups and conversations with the people building what's next. Learn more at https://www.fin.ai. Attend a Fin Meetup in a city near you: https://luma.com/fin See customer stories → https://www.intercom.com/customers Check out product FAQs → https://www.intercom.com/help X (formerly Twitter) → https://x.com/fin_ai → https://x.com/intercom See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

50 min
Mar 10

Fin x Cartesia: Building Voice AI Products

Voice AI adoption is rapidly accelerating — and the gap between scripted IVR trees and truly intelligent voice agents is closing fast. In this Fin x Cartesia conversation, Peter Bar (Product Lead, Fin Voice, Intercom) sits down with Israel Shalom (Head of Product, Cartesia) to explore what it actually takes to build production-grade voice AI for the phone and why shipping great voice experiences demands a fundamentally different bar for product quality and customer experience. They cover the mechanics behind human-feeling voice AI, how high-performing teams design for real conversational complexity, and how to evaluate and scale voice responsibly as these systems grow. Whether you're a product leader, builder, designer, or engineer working on the frontier of AI — this one's for you. Watch this episode on YouTube: https://youtu.be/x4gw-LxNk5s?si=SSTCuftxXiIPrkvb Want to join future meetups? Subscribe to the Fin Luma calendar: https://lu.ma/fin Stay ahead of the next wave of AI transformation. 👉 Subscribe for more Fin meetups and conversations with the people building what's next. Learn more at https://www.fin.ai. Attend a Fin Meetup in a city near you: https://luma.com/fin See customer stories → https://www.intercom.com/customers Check out product FAQs → https://www.intercom.com/help X (formerly Twitter) → https://x.com/fin_ai → https://x.com/intercom See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

59 min
Feb 6

Fin x Productboard meetup: Product Craft in the Age of AI

What does great product craft look like when AI can draft PRDs, summarize customer feedback, and help teams ship faster than ever? In this Fin x Productboard conversation, Archana Agrawal (President, Intercom, building Fin) sits down with Hubert Palan (Founder & CEO, Productboard) to unpack how product leadership is changing in an AI-first world. They explore why speed is no longer the bottleneck, how judgment and focus have become the real differentiators, and why AI should supercharge product teams - not replace the hard work of decision-making. From durable differentiation and domain expertise to incident risks with agent outputs and keeping GTM aligned as product velocity increases, this discussion offers practical insight for product leaders navigating constant change. Whether you’re a PM, founder, or product-minded leader, this conversation goes deep on how to build the right things when building anything is easier than ever. Want to join future meetups? Subscribe to the Fin Luma calendar: https://lu.ma/fin Stay ahead of the next wave of AI transformation. 👉 Subscribe for more Fin meetups and conversations with the people building what’s next. Learn more at https://www.fin.ai Attend a Fin Meetup in a city near you: https://luma.com/fin See customer stories → https://www.intercom.com/customers Check out product FAQs → https://www.intercom.com/help 🤝 Connect With Us LinkedIn → https://www.linkedin.com/showcase/fin → https://www.linkedin.com/company/intercom/ X (formerly Twitter) → https://x.com/fin_ai → https://x.com/intercom YouTube → https://www.youtube.com/@FinAIAgent → https://www.youtube.com/@Intercominc #ProductManagement #AIinProduct #ProductLeadership #BuildingWithAI #SaaS See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

58 min
12/18/2025

Fin x Attio x Granola meetup: Leading Product Strategy in the AI Era

Recorded live in London, this conversation brings together three leaders at the forefront of AI-native product strategy: • Des Traynor, CSO & Co-founder, Intercom (building Fin) • Nicolas (Nick) Sharp, CEO & Co-founder, Attio • Vas Zhovner, CTO, Granola They explore what it really means to build products in an AI-first world: how teams navigate unpredictable technology, where products should “stop”, how roles are converging, why hybrid talent matters, and how to hire for speed, judgment, and urgency. You’ll hear candid insights straight from the transcript - including how Attio was “born for AI,” why Granola only became possible post-LLMs, why Intercom’s first reaction to ChatGPT was “holy shit, we’re going to die,” and how all three companies balance exploration with reliability. If you’re building with AI - or leading a product team through this shift—this is a must-watch. Want to join future Fin meetups? Subscribe to our Luma calendar for upcoming events in your city: https://lu.ma/fin Stay ahead of the next wave of AI transformation. 👉 Subscribe for more Fin meetups and conversations with the people building what’s next. Learn more at https://www.fin.ai Attend a Fin Meetup in a city near you: https://luma.com/fin See customer stories → https://www.intercom.com/customers Check out product FAQs → https://www.intercom.com/help 🤝 Connect With Us LinkedIn → / fin → / intercom X (formerly Twitter) → https://x.com/fin_ai → https://x.com/intercom YouTube → / @finaiagent → / @intercominc #AIProductStrategy #AINative #AILeadership #AIFutureOfWork #AIAgents See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

47 min
12/18/2025

Fin x Figma meetup: Shaping the Future of AI Tools

At our Fin × Figma meetup in San Francisco, Jordan Neill (SVP Engineering, Intercom, building Fin) and Marcel Weekes (VP Engineering, Figma) explored what it really takes to build AI products that customers can trust. They shared how AI is reshaping everything—from org design to product strategy—and why speed, clarity, and experimentation now define great engineering. Stay ahead of the next wave of AI transformation. 👉 Subscribe for more Fin meetups and conversations with the people building what’s next. Learn more at https://www.fin.ai Attend a Fin Meetup in a city near you: https://luma.com/fin See customer stories → https://www.intercom.com/customers Check out product FAQs → https://www.intercom.com/help 🤝 Connect With Us LinkedIn → / fin → / intercom X (formerly Twitter) → https://x.com/fin_ai → https://x.com/intercom YouTube → / @finaiagent → / @intercominc #FinMeetup #AIBuilders #ProductEngineering #AITransformation #FigmaAI See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

1h 2m
12/18/2025

Fin x Zapier x Cloudflare meetup: Building Connected AI Systems with MCP

At our Fin × Zapier × Cloudflare meetup in San Francisco, Diego Ballona (Intercom, building Fin), Anna-Marie Clifton (Zapier), and Brendan Irvine-Broque (Cloudflare) unpacked what it really takes to build connected AI systems using the Model Context Protocol (MCP). From early challenges to new opportunities, the discussion covered: How MCP is reshaping interoperability between agents and systems Lessons on orchestration, triggers, and reliability Why “fleets” of micro-agents are the next evolution of work Watch for insights from three teams building the future of AI infrastructure—fast, flexible, and production-ready. 👉 Subscribe to Fin’s channel for more conversations with the builders shaping the next era of AI. Stay ahead of the next wave of AI transformation. 👉 Subscribe for more Fin meetups and conversations with the people building what’s next. Learn more at https://www.fin.ai Attend a Fin Meetup in a city near you: https://luma.com/fin See customer stories → https://www.intercom.com/customers Check out product FAQs → https://www.intercom.com/help 🤝 Connect With Us LinkedIn → / fin → / intercom X (formerly Twitter) → https://x.com/fin_ai → https://x.com/intercom YouTube → / @finaiagent → / @intercominc #FinMeetup #AIBuilders #AgenticAI #AIInfrastructure #ModelContextProtocol See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

52 min
12/18/2025

Fin x Jam x Vercel meetup: The AI Loop Connecting Support and Engineering

Support and engineering teams often sit on opposite sides of the same customer problem, with critical context getting lost in the handoff. In this Fin x Jam x Vercel fireside chat, leaders from Intercom, Jam, and Vercel explore how AI, collaboration tools, and new team structures are closing that gap. We unpack what it takes to turn customer conversations into engineering insight without losing speed, empathy, or trust. You’ll hear real stories about proactive support, automated triage, self-healing systems, issue clustering, and why “everyone is on team support” in the AI era. You’ll walk away with: • Real stories from teams bridging the divide between CX and engineering • A model for connecting customer conversations to engineering action • Practical examples of AI and automation reducing latency between problem and resolution • Lessons learned from failures, fixes, and the systems that made collaboration click Speakers: • Dave Lynch, VP Engineering, Intercom, building Fin • Matt Rubright, CCO, Jam • Lindsey Simon, VP Engineering, Vercel A candid, practical conversation for engineering leaders, support teams, and anyone building AI-powered products. Stay ahead of the next wave of AI transformation. 👉 Subscribe for more Fin meetups and conversations with the people building what’s next. Learn more at https://www.fin.ai Attend a Fin Meetup in a city near you: https://luma.com/fin See customer stories → https://www.intercom.com/customers Check out product FAQs → https://www.intercom.com/help 🤝 Connect With Us LinkedIn → / fin → / intercom X (formerly Twitter) → https://x.com/fin_ai → https://x.com/intercom YouTube → / @finaiagent → / @intercominc #AIEngineering #CustomerSupportAI #DevTools #LLMAgents #EngineeringLeadership See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

31 min
12/18/2025

Fin x Glean x Jasper meetup: How AI is Fueling the GTM Engine

AI is rapidly reshaping how companies scale. The traditional go-to-market model—funnels, handoffs, quarterly targets—no longer fits. In its place, a living, adaptive system is emerging: one that learns continuously, compounds intelligence across teams, and transforms not just GTM strategy but the entire system of work behind it. AI is dissolving silos, redefining roles, and pushing leaders to rethink how decisions get made. This isn’t just a technology shift; it’s a new form of judgment. In this conversation, Des Traynor (Intercom, building Fin), Arvind Jain (Glean), and Timothy Young (Jasper) break down how AI is redefining the foundations of growth—and what taste, trust, and leadership look like in a world where information is infinite. You’ll learn: • How GTM architecture is shifting as context and intelligence make every function smarter • Real examples of how leaders are balancing autonomy, accountability, and trust in AI-led products • How strong AI foundations enable better customer understanding, faster learning loops, and scalable growth • What it takes to build AI-ready organizations—preparing teams, data, and decision-making for AI-driven scale Expect bold viewpoints, practical frameworks, and honest reflections from the builders shaping the AI foundations of modern GTM teams. Speakers: • Des Traynor, Co-founder & CSO, Intercom (building Fin.ai) • Arvind Jain, Founder & CEO, Glean • Timothy Young, CEO, Jasper Stay ahead of the next wave of AI transformation. 👉 Subscribe for more Fin meetups and conversations with the people building what’s next. Learn more at https://www.fin.ai Attend a Fin Meetup in a city near you: https://luma.com/fin See customer stories → https://www.intercom.com/customers Check out product FAQs → https://www.intercom.com/help 🤝 Connect With Us LinkedIn → / fin → / intercom X (formerly Twitter) → https://x.com/fin_ai → https://x.com/intercom YouTube → / @finaiagent → / @intercominc #ArtificialIntelligence #GTMStrategy #SaaSLeadership #AIGrowth #FutureOfWork See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

26 min

Explore the promise and practice of AI, from the leaders building it. Hear conversations from founders, engineering, product and customer service leaders, as they discuss the key opportunities and challenges of the AI era. Follow Fin Meetups to get regular episodes full of insights, trends, and advice to take advantage of AI. https://fin.ai/

Creator

Intercom
Years Active

2025 - 2026
Episodes

14
Rating

Explicit
Copyright

© Intercom
Show Website

Fin Meetups: Conversations with AI Leaders