The Policy Playbook

Misty Carson
  • 5.0 (4)
  • BUSINESS
  • UPDATED WEEKLY

The Policy Playbook is a podcast that simplifies the complex world of business insurance, employee benefits, HR compliance, and retirement planning for business owners and decision-makers through interviews with business leaders and solo episodes breaking down real-world scenarios. Each episode delivers actionable strategies with zero jargon, accompanied by a newsletter that translates insights into specific steps you can implement to protect and grow your business.​​​​​​​​​​​​​​​​

  1. 4D AGO

    Scaling Systems and Leadership Performance with Tye Fowler

    Send a text How do you build a leadership system that stays fast and precise while scaling across the Southeast? You build it like a championship team.  This week, Misty sits down with Tye Fowler, the Chief Strategy Officer of SGD Communications and a nationally recognized leadership speaker. Tye operates in the high-pressure world of low-voltage and technology solutions—a space where technical precision and trust are the only things that keep the lights on.  Known for his energy and authenticity, Tye pulls back the curtain on driving long-term vision in the telecom and MSP space. From the boardroom to his Dapper and Poised Mentorship Programs, Tye’s mission is simple: help people lead with clarity and elevate every environment they enter.  What you’ll learn:  The "Championship Team" Philosophy: Why you should stop filling roster spots and start building for performance. Scaling Through the Noise: How SGD Communications evolved its strategy to stay ahead in a fast-moving technical industry. The Art of the Audible: Developing the judgment to know when to pivot versus when to stick to the original play. Identity & Discipline: How Tye’s work with young leaders through mentorship influences his corporate leadership systems. Leadership Simplicity: Practical tools to spark action and simplify communication across technical teams. Who this episode is for: Business owners in technical trades, MSP leaders, construction executives, and any leader tired of playing defense while trying to scale.  Guest: Tye Fowler, Chief Strategy Officer — SGD Communications & Founder of Dapper and Poised Mentorship.  🎧 Listen to learn how to build a playbook that protects your people and your performance when the pressure hits.  Subscribe & Review: If Tye’s energy and insights sparked action for you, follow The Policy Playbook and leave a review—it helps more leaders build a better strategy.  Links: 🔗 Subscribe → The Policy Playbook 💌 Join the newsletter → Play of the Week 🤝 Connect → LinkedIn 💻 Website → The Playbook Consulting Group Support the show

    30 min

  2. FEB 17

    Your Experience Mod Is Lying to You

    Send a text Most business leaders treat workers’ compensation like an insurance problem. It’s not. In this solo episode of The Policy Playbook, Misty Carson breaks down why workers’ comp is actually a leadership, operations, and culture issue that shows up on your insurance policy months or years later. You’ll learn why experience mods are lagging indicators, how the first seven days after an injury determine claim severity, and why safety programs fail when leadership behavior doesn’t match policy language. If your work comp costs keep rising and you can’t explain why, this episode will change how you look at risk, accountability, and control. Smart strategies. Straight talk. Zero BS. 📝 Show Notes Workers’ compensation is one of the most controllable lines of insurance, but only when leaders understand what actually drives cost. In this episode, Misty explains why claims aren’t random, why your experience mod reflects past leadership decisions, and how culture shows up in claim severity every time. This conversation reframes work comp as a system issue, not a carrier issue. What You’ll Learn Why your experience mod is a lagging indicator, not a scorecardHow the first seven days after an injury decide claim outcomesThe leadership behaviors that increase claim severity without anyone noticingWhy safety manuals don’t reduce claims but leadership behavior doesHow return to work programs directly reduce cost and litigationWhy two similar companies can have drastically different work comp resultsWho This Episode Is For Business owners frustrated by rising work comp premiumsLeaders managing safety, operations, or HROrganizations with recurring injuries or high claim severityAnyone responsible for controlling insurance costs, not just buying policiesLinks: 🔗 Subscribe → The Policy Playbook 💌 Join the newsletter → Play of the Week 🤝 Connect → LinkedIn 💻 Website → The Playbook Consulting Group Support the show

    5 min

  3. FEB 10

    Underinsured on Business Income, How Businesses Go Under After a Covered Loss

    Send a text You can have millions in property coverage and still go out of business after a covered loss. In this solo episode of The Policy Playbook, Misty Carson breaks down business income coverage, the most misunderstood coverage on a commercial policy and one of the biggest reasons companies fail after a fire, tornado, or major equipment loss. You will learn what business income actually covers, what it does not, and why most businesses have the wrong limit, the wrong period of restoration, and no plan for extra expense. Misty also explains contingent business income, the coverage you need when your supplier goes down and your building is fine but your operation is dead. If you have not stress tested your business income limit in the last two years, this episode is for you. Smart strategies. Straight talk. Zero BS. Links: 🔗 Subscribe → The Policy Playbook 💌 Join the newsletter → Play of the Week 🤝 Connect → LinkedIn 💻 Website → The Playbook Consulting Group Support the show

    7 min

  4. FEB 3

    Hire Right, Protect the Business, Building Championship Teams With Passion, Drive, and Integrity

    Send a text Hiring is not an HR task, it is a business protection strategy. In this episode, Misty Carson sits down with Tamara Galla, President and CEO of PDI Connection, to break down what most leaders miss about recruiting, culture, and the real cost of turnover. Tamara built her firm on three non negotiables, Passion, Drive, and Integrity, and she explains why the fastest hire is rarely the right hire. They cover why candidates prefer recruiters, why posting and praying is dead, and how leaders can protect their business by building a roster, not filling seats. What You Will Learn Why your talent strategy is your business strategyThe hidden cost of turnover and mis hiresHow recruiters reduce time, risk, and disruptionWhat Passion, Drive, and Integrity look like in real hiring decisionsWhy culture fit starts with leadership, not perksHow to build a team you would protect at all costsGuest Tamara Galla, President and CEO of PDI Connection PDI stands for Passion, Drive, and Integrity, the core values behind how she builds championship rosters for growing businesses. Links: 🔗 Subscribe → The Policy Playbook 💌 Join the newsletter → Play of the Week 🤝 Connect → LinkedIn 💻 Website → The Playbook Consulting Group Support the show

    37 min

  5. JAN 27

    Why Reaction Is Expensive and Preparation Wins Every Time

    Send a text Leadership isn’t just about growth. It’s about protecting what you’ve built before pressure exposes the cracks. In this episode of The Policy Playbook, Misty Carson sits down with Samantha Greer, Principal and CEO of SG Consulting, to talk about what leadership really looks like when the stakes are high and the margin for error is small. Samantha operates in public, high-accountability environments where one misstep can stall momentum, damage reputation, or derail a mission entirely. She shares what leaders often get wrong about risk, why reaction is far more expensive than preparation, and how organizations can position themselves for growth without becoming overwhelmed by success. This conversation goes beyond titles and tactics. It’s about anticipation, discipline, and making smart decisions before pressure forces your hand. If you lead an organization, manage reputation, pursue funding, or operate in complex systems where waiting is already a risk, this episode will change how you think about protection, strategy, and leadership. This is not an insurance podcast. This is the playbook leaders need when the game is on the line. Links: 🔗 Subscribe → The Policy Playbook 💌 Join the newsletter → Play of the Week 🤝 Connect → LinkedIn 💻 Website → The Playbook Consulting Group Support the show

    27 min

  6. JAN 20

    Building Teams and Communities One Calculated Risk at a Time with Frank Rygiel

    Send a text In this episode of The Policy Playbook, I sit down with Frank Rygiel, a leader who understands what responsibility really looks like when decisions impact people, operations, and outcomes. Frank shares candid insight on leadership, ownership, and the realities business leaders face that rarely get discussed openly. We talk about decision making under pressure, long term thinking, and why consistency and accountability matter more than trends or titles. This is a grounded, practical conversation for leaders who carry real responsibility and want to build organizations that last. If you are responsible for people, performance, or risk, this episode will resonate. Links: 🔗 Subscribe → The Policy Playbook 💌 Join the newsletter → Play of the Week 🤝 Connect → LinkedIn 💻 Website → The Playbook Consulting Group Support the show

    29 min

  7. JAN 15

    Cyber Insurance Reality Check. Are You Actually Protected Or Just Hoping You Are?

    Send a text In 2024, the average cyber attack cost businesses $4.88 million, and most companies did not even know they had been breached for six months. In this solo episode of The Policy Playbook, Misty Carson breaks down the seven biggest cyber threats hitting businesses right now and exposes a hard truth. Most leaders think “We have cyber insurance” means “We are protected.” It does not. Cyber policies are manuscript contracts, every carrier writes their own rules, and the coverage gaps are often hiding in the fine print. By the end of this episode, you will know where your program is strong, where it is exposed, and exactly what to ask your broker before your next renewal. In this episode, Misty covers The 7 major cyber threats you cannot ignoreRansomwareSocial engineering and AI powered phishingSupply chain and third party vendor attacksBricking of hardwareInternet of Things and device vulnerabilitiesBusiness email compromise and funds transfer fraudNation state attacks and cyber warfareWhy having a cyber policy and being protected are two very different realitiesHow waiting periods, sub limits, and exclusions quietly gut your protectionThe difference betweenSocial engineering vs computer fraudProperty damage vs cyber damageCybercrime vs cyberwar exclusionsThe real cost of an attackRansom paymentsForensic IT and emergency responseBusiness income loss and extra expenseNotification, credit monitoring, and legal defenseWhere most policies break downTiny social engineering sub limitsNo bricking coverage for destroyed hardwareNo dependent business income for vendor failuresIoT devices not clearly addressedSilent cyber and vague war exclusion languageYou will walk away with A clear understanding of how each threat shows up in the real worldThe specific coverage terms you need to look for in your own policyThe 7 questions to ask your broker before you renewSimple verification procedures to put in place now so your claim is not denied laterA practical way to run a tabletop cyber scenario with your leadership team If you have ever thought “We have cyber, so we are fine,” this is the episode that will change how you look at your coverage Links: 🔗 Subscribe → The Policy Playbook 💌 Join the newsletter → Play of the Week 🤝 Connect → LinkedIn 💻 Website → The Playbook Consulting Group Support the show

    29 min

  8. JAN 6

    Your Financial Quarterback: Coordinating Wealth, Risk, and Legacy

    Send a text Most business owners are making six-figure decisions without a full playbook. They have a CPA. They have a financial advisor. They have an attorney. They have an insurance broker. But none of them are calling the plays together. In this episode, Misty digs into what happens when fragmented financial advice leads to unnecessary taxes, costly risk exposure, missed opportunities, and legacy plans that fall apart when life changes. EJ Pipkin has spent over 20+ years advising high-net-worth families and business owners, plus 10 years serving as a Maryland State Senator. Today, he uses that experience to act as a true quarterback — coordinating wealth, tax, and legacy planning so business owners don’t drop the ball on the goal line of their financial future. What you’ll learn: The most expensive mistake business owners make with their moneyHow to prevent “wealth becoming a burden” after a business saleWhat a true financial quarterback does that advisors alone cannotWhy coordinated advice protects both the deal and your legacyHow clarity in wealth planning reduces stress and future regretWho this episode is for: Founders, business owners, executives, CFOs, and anyone planning a major financial transition in the next 3–5 years. Links: 🔗 Subscribe → The Policy Playbook 💌 Join the newsletter → Play of the Week 🤝 Connect → LinkedIn 💻 Website → The Playbook Consulting Group Subscribe & Review: If this episode helped you think differently about wealth strategy, follow The Policy Playbook and leave a review — it helps more leaders find the show. Guest: EJ Pipkin, Founding Partner at Extra Mile Financial Support the show

    21 min
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Ratings & Reviews

5
out of 5
4 Ratings

About

The Policy Playbook is a podcast that simplifies the complex world of business insurance, employee benefits, HR compliance, and retirement planning for business owners and decision-makers through interviews with business leaders and solo episodes breaking down real-world scenarios. Each episode delivers actionable strategies with zero jargon, accompanied by a newsletter that translates insights into specific steps you can implement to protect and grow your business.​​​​​​​​​​​​​​​​

Information

  • Creator
    Misty Carson
  • Years Active
    2025 - 2026
  • Episodes
    14
  • Rating
    Clean
  • Copyright
    © 2026 The Policy Playbook
  • Show Website
    The Policy Playbook