Trust Issues with Dale Cardwell

TrustDALE

Let's face it. We all have Trust Issues. We're living in an unprecedented time for fraud - when more and more of us are falling victim to scams we never saw coming. The Trust Issues Podcast uses real stories and real scams to walk you through what you need to know BEFORE a trickster comes looking to make you another victim. Don't get scammed, get smart with the Trust Issues Podcast. Through his company TrustDALE, Emmy award-winning consumer investigator Dale Cardwell applies nearly 30 years of investigative experience to his singular mission: to promote ethical business practices, empower consumers, and expose scammers. TrustDALE.com connects consumers and companies with service providers who have passed Dale's seven point investigative process to ensure top quality work at a fair price. TrustDALE backs every job with a Make It Right Guarantee. Since its launch, TrustDALE has recovered more than $1.5 million in goods and services for consumers while connecting great businesses with great customers every day.

  1. 16h ago

    LOST IN TRANSMISSION: When Auto Warranty Coverage Falls Short

    A transmission failure can rack up a repair bill worth thousands of dollars. That's one reason drivers buy extended auto warranties and service contracts in the first place. But when a salesperson says your "transmission is covered," what does that actually mean? A transmission is a complex system made up of numerous components, and the fine print can determine whether the part that actually fails is covered at all. In this episode of the Trust Issues Podcast, consumer investigator Dale Cardwell and senior producer Marnie Zambri examine the sometimes confusing world of extended auto warranties and what drivers need to understand before paying for protection. The episode follows Leisha, a Georgia vehicle owner who says she paid approximately $3,200 for coverage on her aging Suburban, believing she was protecting herself against an expensive transmission failure. When that failure eventually happened, she discovered that what she thought she had purchased and what the warranty company said it covered were two very different things. Joining Dale and Marnie is Zach Creary of TrustDALE Certified AAMCO Total Car Care, who takes drivers inside the transmission itself. He breaks down components including the torque converter, valve body, oil pump, gears, clutches, seals and solenoids and explains why knowing exactly which parts are included in your contract can make a huge difference when it's time to file a claim. The team also explores the fine print that can complicate an extended warranty claim, including maintenance requirements, pre-existing conditions, documentation, prior authorization and repairs performed without approval. And what happens when a warranty company requires a transmission teardown before deciding whether it will pay? Who gets the bill if the claim is ultimately denied? In this episode you'll learn: What "transmission coverage" may actually include Which individual transmission components you should ask about before buying coverage Why the torque converter, valve body and transmission pump matter What can complicate or potentially derail a warranty claim Why maintenance records and repair receipts are so important How prior authorization works before a major repair What to ask if a transmission teardown is required Why you should read the actual contract instead of relying on a brochure or sales pitch An extended warranty can sound reassuring when you're signing the paperwork. The real test comes when something breaks. Before paying for protection, find out exactly what's covered, what isn't, and what you'll be required to do if you ever need to use it. Through his company TrustDALE, Emmy award-winning consumer investigator Dale Cardwell applies nearly 30 years of investigative experience to his singular mission: to promote ethical business practices, empower consumers, and expose scammers. TrustDALE.com connects consumers and companies with service providers who have passed Dale's seven point investigative process to ensure top quality work at a fair price. TrustDALE backs every job with a Make It Right Guarantee. Since its launch, TrustDALE has recovered more than $1.5 million in goods and services for consumers while connecting great businesses with great customers every day. #consumerprotection #consumeradvice #consumerinvestigator #dalecardwell #trustdaletv #trustdale #consumeradvocate

  2. Oct 12

    STAYING HOME: Smart Planning for Aging in Place

    Most of us spend years making our homes exactly where we want to live. But as we get older, familiar features like stairs, bathtubs, dim hallways and even doorknobs can become harder to navigate. That doesn't necessarily mean it's time to move. With some thoughtful planning, your home (or the home of an aging parent) may be able to change along with you, helping you remain safe, comfortable and independent for years to come. In this episode of the Trust Issues Podcast, consumer investigator Dale Cardwell and senior producer Marnie Zambri explore aging in place and the home improvements that can make it possible. With three out of four Americans age 50 and older saying they want to remain in their current homes as they age, planning for the future is becoming an important conversation for millions of families. Joining them is Chris Lalomia, founder of TrustDALE Certified The Trusted Toolbox, whose team is certified in aging-in-place remodeling. Chris walks Dale and Marnie through a home from the driveway to the bedroom, identifying potential trouble spots and explaining changes homeowners can make before everyday features become obstacles. Some improvements can be surprisingly simple. Better lighting, lever-style door handles, grab bars, nonslip surfaces and removing or securing loose rugs can make a home easier and safer to navigate without requiring a major renovation. The conversation also tackles larger projects, including zero-entry showers, wider doorways, stair solutions and kitchen modifications. The team also looks at how smart-home technology, including motion-sensor lighting, smart locks, video doorbells, smart thermostats and voice-activated features, can help make everyday life easier. And for homeowners worried that accessibility improvements will make their house look institutional, Chris explains how thoughtful design can combine function with a home's existing style. In this episode you'll learn: What aging in place really means and when you should start planning Which areas of the home can become more difficult to navigate over time Simple, lower-cost improvements that can make a home safer and easier to use When to consider grab bars, zero-entry showers and other bathroom modifications Options for dealing with stairs in a multilevel home How kitchens and doorways can be adapted as mobility needs change How smart-home technology can support greater independence How to prioritize improvements when you can't do everything at once Why aging-in-place modifications can also benefit multigenerational households How to make accessibility improvements without sacrificing the look and feel of your home Aging in place doesn't have to begin after a fall, an injury or a sudden change in mobility. The best time to think about how your home will work for you tomorrow may be while it's still working perfectly well today. Through his company TrustDALE, Emmy award-winning consumer investigator Dale Cardwell applies nearly 30 years of investigative experience to his singular mission: to promote ethical business practices, empower consumers, and expose scammers. TrustDALE.com connects consumers and companies with service providers who have passed Dale's seven point investigative process to ensure top quality work at a fair price. TrustDALE backs every job with a Make It Right Guarantee. Since its launch, TrustDALE has recovered more than $1.5 million in goods and services for consumers while connecting great businesses with great customers every day. #consumerprotection #consumeradvice #consumerinvestigator #dalecardwell #trustdaletv #trustdale #consumeradvocate

  3. Oct 5

    HIT THE DECK: Is Your Aging Deck Still Safe?

    A deck can look weathered and still have years of life left. It can also look perfectly fine on the surface while serious problems are developing underneath. With millions of American decks now decades old, knowing the difference between cosmetic wear and structural deterioration can be critical to protecting your home and the people who gather there. In this episode of the Trust Issues Podcast, consumer investigator Dale Cardwell and senior producer Marnie Zambri take a closer look at America's aging decks and the warning signs homeowners shouldn't ignore. From rot and moisture damage to loose railings, failing stairs, sinking footings and dangerous connections to the house, they explore how seemingly small problems can point to much bigger structural concerns. Joining them is Robby Boyd of TrustDALE Certified Ben Hill Renovations, who explains how long a wood deck should last, what determines its lifespan, and how homeowners can tell when a deck needs routine maintenance, targeted repairs or complete replacement. He also breaks down one of the most important parts of any deck inspection: determining whether the structure underneath is still sound before spending money on new decking. The team digs into annual deck maintenance, staining and sealing, pressure washing, water damage and the critical ledger board that connects a deck to the home. They also explore composite decking, including whether an existing wood frame can support new composite boards and why replacing the surface alone may not solve problems hiding below. Plus, what happens if your original deck was built without permits? Why would a contractor ask you to sign paperwork identifying you as the general contractor? And what should you demand in writing before signing a contract for deck repairs or replacement? In this episode you'll learn: How long a wood deck can typically last and what affects its lifespan The difference between cosmetic deterioration and structural damage Warning signs including rot, sagging, loose railings, unstable stairs and failing connections Why moisture is one of the biggest threats to a wood deck When repairing a deck makes sense and when replacement may be necessary What to know before installing composite decking on an existing frame Why permits and proper construction matter for deck safety What should be included in a detailed deck repair or replacement estimate A fresh coat of stain can make an old deck look new again, but appearance only tells part of the story. Before you repair, resurface or replace your aging deck, find out what's happening underneath. Through his company TrustDALE, Emmy award-winning consumer investigator Dale Cardwell applies nearly 30 years of investigative experience to his singular mission: to promote ethical business practices, empower consumers, and expose scammers. TrustDALE.com connects consumers and companies with service providers who have passed Dale's seven point investigative process to ensure top quality work at a fair price. TrustDALE backs every job with a Make It Right Guarantee. Since its launch, TrustDALE has recovered more than $1.5 million in goods and services for consumers while connecting great businesses with great customers every day. #consumerprotection #consumeradvice #consumerinvestigator #dalecardwell #trustdaletv #trustdale #consumeradvocate

  4. Sep 29

    ROOF RESET: Can an Aging Roof Get New Life?

    Through his company TrustDALE, Emmy award-winning consumer investigator Dale Cardwell applies nearly 30 years of investigative experience to his singular mission: to promote ethical business practices, empower consumers, and expose scammers. A new roof can be one of the biggest expenses a homeowner faces, so it's easy to understand the appeal of a product promising to squeeze a few more years out of the roof you already have. Roof rejuvenation treatments claim to restore flexibility to aging asphalt shingles or protect them from further exposure to the elements, often at a fraction of the cost of replacement. But can these treatments really extend the life of a roof, and how do you know when rejuvenation makes sense versus when it's time to replace? In this episode of the Trust Issues Podcast, consumer investigator Dale Cardwell and senior producer Marnie Zambri take a closer look at the growing roof rejuvenation industry, including plant-based sprays and protective coatings marketed as alternatives to a costly roof replacement. Joining them is Stephen Griswill of TrustDALE Certified Total Roof Solutions, who explains what these products are designed to do, what they can't fix, and why the condition of the roof should drive the decision. The team also explores the potential impact of roof treatments on manufacturer warranties and homeowners insurance, plus the warning signs that an aging roof may have moved beyond maintenance. Then TrustDALE puts the sales pitch to the test. After a homeowner asked about roof rejuvenation technology, a TrustDALE team member secret-shopped a company offering the service. The initial treatment quote topped $8,300 before discounts brought it down to $6,200. But the company's comparison prices for replacing the roof ranged from $15,000 to nearly $30,000. When TrustDALE obtained an independent replacement estimate, the price came in at just under $12,500, dramatically changing the savings equation. The episode also tackles everyday roof maintenance, inspections after severe weather, gutters and overhanging trees, how to compare roofing estimates, and the questions every homeowner should ask before signing a contract. In this episode you'll learn: How roof rejuvenation sprays and coatings are supposed to work Which roofs may be candidates for treatment and which may need replacement Why roof rejuvenation isn't a repair for serious or structural damage What to ask about warranties and homeowners insurance before applying a treatment How TrustDALE's secret shop put roof rejuvenation pricing to the test Why you should get an independent roof replacement estimate before comparing costs What warning signs can indicate your roof has moved beyond routine maintenance How inspections, gutters, trees and storm damage factor into the life of your roof A lower-cost alternative can sound appealing when you're staring at an expensive roof replacement. Before you spray, coat, repair or replace, make sure you know exactly what problem you're solving and what you're getting for your money. TrustDALE.com connects consumers and companies with service providers who have passed Dale's seven point investigative process to ensure top quality work at a fair price. TrustDALE backs every job with a Make It Right Guarantee. Since its launch, TrustDALE has recovered more than $1.5 million in goods and services for consumers while connecting great businesses with great customers every day. #consumerprotection #consumeradvice #consumerinvestigator #dalecardwell #trustdaletv #trustdale #consumeradvocate

  5. Sep 21

    WHISTLEBLOWERS: The Price of Truth

    History's most explosive revelations often hinge on a single individual's refusal to remain silent. These truth-tellers pull back the curtain on deep-seated corruption, systemic fraud, and perilous misconduct that would otherwise stay buried in the shadows. Yet, the cost of integrity is frequently staggering. From ruined careers and tarnished names to genuine threats against their lives, those who speak out face a harrowing path. What drives a person to choose such a difficult road when silence offers safety? In this installment of the Trust Issues Podcast, consumer investigator Dale Cardwell draws on his decades of investigative reporting to examine the vital role of whistleblowers and the fallout that occurs when the truth collides with those in power. Dale reflects on the courageous sources who shaped his 40-year career, starting with the 1985 Arrow Air military tragedy. It was a confidential tip that exposed the alarming conditions surrounding the transport of American troops, marking a pivotal moment in his journalistic journey. Joining Dale, senior producer Marnie Zambri revisits a chilling chapter: the DeKalb County Sheriff's Office scandal. What began as a probe into internal graft spiraled into a nightmare involving the assassination of Sheriff-elect Derwin Brown. Special guest and former DeKalb County District Attorney J. Tom Morgan provides an insider's perspective on the takedown of former sheriff Sidney Dorsey. Morgan details how key insiders and whistleblowers were instrumental in transforming a corruption inquiry into a successful murder prosecution against a sitting official. The discussion also tackles the heavy realities of coming forward. We explore whether a source's intent impacts their validity, the immense personal risks involved, the necessity of legal counsel, and the delicate balance journalists must strike to protect their sources while ensuring the truth is verified. Morgan also touches on his gripping book, A Rainy Night in Georgia, which recounts the Derwin Brown investigation—including the terrifying moment he discovered his own life was in the crosshairs. In this episode you'll learn: Why whistleblowers are essential to the pursuit of justice The dark connection between local corruption and the Derwin Brown murder How courageous insiders helped build the case against Sidney Dorsey Why a source's personal motives don't automatically discredit their findings The severe dangers of challenging powerful institutions Critical factors to weigh before deciding to speak up The hidden risks of sharing sensitive claims on social media The methods journalists use to safeguard confidential information Details regarding the lethal threats during the Dorsey investigation Insights from J. Tom Morgan's personal account in A Rainy Night in Georgia A single voice can topple empires and rewrite the history books, but exposing the truth always carries a heavy price. Through his company TrustDALE, Emmy award-winning consumer investigator Dale Cardwell applies nearly 30 years of investigative experience to his singular mission: to promote ethical business practices, empower consumers, and expose scammers. TrustDALE.com connects consumers and companies with service providers who have passed Dale's seven point investigative process to ensure top quality work at a fair price. TrustDALE backs every job with a Make It Right Guarantee. Since its launch, TrustDALE has recovered more than $1.5 million in goods and services for consumers while connecting great businesses with great customers every day. #consumerprotection #consumeradvice #consumerinvestigator #dalecardwell #trustdaletv #trustdale #consumeradvocate

  6. Sep 14

    TRUTH UNDER FIRE: What We Lose When Journalism Disappears

    Journalism has long served as one of society's most important safeguards, giving the public access to information while creating a level of accountability for governments, corporations, institutions, and other powerful interests. Today, that role is becoming increasingly fragile as local newsrooms disappear, traditional media organizations shrink, and the speed of digital information often rewards attention over careful reporting. In this episode of the Trust Issues Podcast, consumer investigator Dale Cardwell turns the spotlight on the watchdogs themselves and asks a bigger question: what happens when the reporters who hold powerful people and institutions accountable start disappearing? Joined by senior producer Marnie Zambri, Rough Draft Atlanta publisher Keith Pepper, and editor-in-chief Beth McKibben, Dale explores the decline of local journalism, the rise of news deserts, and the growing gap between information and actual reporting. With fewer newspapers, fewer reporters, and more people getting their news from social media, communities risk losing the people who sit through city council meetings, dig through public records, follow the money, and ask the questions others would rather avoid. The episode also goes behind the scenes of Rough Draft Atlanta's new podcast, From the Paper to the Pod, which gives listeners a closer look at how local stories are reported, edited, verified, and shaped before publication. Keith and Beth explain why journalism takes time, why some information never makes it into the final story, and how local news organizations are adapting to reach audiences through podcasts, newsletters, websites, and social media. You'll also hear a candid discussion about trust in the media, the difference between journalism and advocacy, how AI and polished fake news sites make media literacy more important than ever, and why a professional-looking post is not the same thing as verified reporting. In this episode you'll learn: What communities lose when local journalism disappears Why news deserts create accountability blind spots How to tell real reporting from opinion, rumor, or AI-generated content Why local news often earns more trust than national media How responsible journalists verify information before publishing Why supporting local journalism matters even if you get most of your news online At a time when we have more information than ever, knowing who actually did the reporting may be more important than ever too. Through his company TrustDALE, Emmy award-winning consumer investigator Dale Cardwell applies nearly 30 years of investigative experience to his singular mission: to promote ethical business practices, empower consumers, and expose scammers. TrustDALE.com connects consumers and companies with service providers who have passed Dale's seven point investigative process to ensure top quality work at a fair price. TrustDALE backs every job with a Make It Right Guarantee. Since its launch, TrustDALE has recovered more than $1.5 million in goods and services for consumers while connecting great businesses with great customers every day. #consumerprotection #consumeradvice #consumerinvestigator #dalecardwell #trustdaletv #trustdale #consumeradvocate

  7. Aug 31

    TAKEN FOR A RIDE: What Drivers Need to Know About Car Repair Shops

    When your car breaks down, you're already stressed, stranded, and vulnerable. That's exactly when a bad repair decision can cost you the most. In this episode of the Trust Issues Podcast, consumer investigator Dale Cardwell takes a hard look at automotive repair scams, inflated estimates, unnecessary work, and the challenge of finding a mechanic you can actually trust. Dale and senior producer Marnie Zambri share the story of a couple who say they were hustled by a service provider sent through their insurance company, proving that even a familiar referral doesn't guarantee honest work. As Americans keep their vehicles longer and modern cars become more dependent on complex electronics and diagnostic systems, choosing the right repair shop has never been more important. Joining the conversation is Steve Orehosky of TrustDALE Certified AAMCO, who explains what drivers should expect from a reputable automotive repair shop, how diagnostic fees and warranties work, and why the cheapest coupon or closest garage can end up costing you more in the long run. The team also breaks down common red flags, including vague repair descriptions, surprise add-ons, questionable parts, and pressure to approve work on the spot. You'll also hear answers to listener questions about mobile mechanics, body shop policies, dealership delays, and what your rights may be when a repair isn't going as planned. In this episode you'll learn: How to spot common automotive repair scams What should be included in a written repair estimate Why proper diagnostics can save you money What questions to ask before authorizing repairs How repair warranties work and what they may cover Why preventive maintenance can help you avoid expensive breakdowns Don't wait until you're stuck on the side of the road to find out who you can trust. Through his company TrustDALE, Emmy award-winning consumer investigator Dale Cardwell applies nearly 30 years of investigative experience to his singular mission: to promote ethical business practices, empower consumers, and expose scammers. TrustDALE.com connects consumers and companies with service providers who have passed Dale's seven point investigative process to ensure top quality work at a fair price. TrustDALE backs every job with a Make It Right Guarantee. Since its launch, TrustDALE has recovered more than $1.5 million in goods and services for consumers while connecting great businesses with great customers every day. #consumerprotection #consumeradvice #consumerinvestigator #dalecardwell #trustdaletv #trustdale #consumeradvocate

  8. Aug 17

    COMING CLEAN: The Dirty Truth About Deep Cleaning

    Your carpets may look clean, your sofa may smell fresh, and your tile may sparkle, but what's hiding beneath the surface? In this episode of the Trust Issues Podcast, consumer investigator Dale Cardwell digs into the professional cleaning industry to uncover misleading marketing claims, bargain-price bait and switches, and so-called "deep cleaning" methods that may not deliver the results consumers expect. Joined by senior producer Marnie Zambri and cleaning expert GC Quatela of TrustDALE Certified Stanley Steemer, Dale breaks down what a true deep cleaning should accomplish and why vacuuming alone can't remove everything buried in carpets, rugs, upholstery, tile, and grout. The team also puts flashy cleaning claims under the microscope, including "magic water," detergent-free methods, ultra-fast drying promises, and suspiciously cheap whole-home cleaning specials. You'll learn what questions to ask before allowing a cleaning company into your home, what should be included in a written estimate, how professional cleaning equipment differs from rental machines, and why the cheapest advertised price may look very different from your final bill. Plus, the team tackles listener questions about sewage backups, stubborn tile and grout, and whether renting a carpet cleaner can really replace professional service. In this episode you'll learn: What "deep cleaning" should actually mean How low-price cleaning offers can turn into expensive bills Which questions to ask before hiring a professional cleaning company What popular cleaning terms and marketing claims really mean How often carpets, rugs, upholstery, tile, and other surfaces should be professionally cleaned When a cleaning problem requires restoration or remediation instead Why technician training, background checks, insurance, and service guarantees matter A surface that looks clean and a surface that has been thoroughly cleaned aren't always the same thing. Before you spend money chasing stains, odors, allergens, and grime, find out what you're actually paying for.

Ratings & Reviews

5
out of 5
2 Ratings

About

Let's face it. We all have Trust Issues. We're living in an unprecedented time for fraud - when more and more of us are falling victim to scams we never saw coming. The Trust Issues Podcast uses real stories and real scams to walk you through what you need to know BEFORE a trickster comes looking to make you another victim. Don't get scammed, get smart with the Trust Issues Podcast. Through his company TrustDALE, Emmy award-winning consumer investigator Dale Cardwell applies nearly 30 years of investigative experience to his singular mission: to promote ethical business practices, empower consumers, and expose scammers. TrustDALE.com connects consumers and companies with service providers who have passed Dale's seven point investigative process to ensure top quality work at a fair price. TrustDALE backs every job with a Make It Right Guarantee. Since its launch, TrustDALE has recovered more than $1.5 million in goods and services for consumers while connecting great businesses with great customers every day.