AssociationHelpNow

Raymond Dickey

AssociationHelpNow® delivers practical, real-world conversations for community association managers and board members who live this work every day. Each episode features candid discussions, expert interviews, and timely insights covering legal, insurance, operational, leadership, and communication challenges facing HOAs and condominiums. From livestream highlights to workshop takeaways, the show bridges the gap between theory and practice—helping listeners make smarter, more confident decisions in complex environments.Hosted by AssociationHelpNow® | Practical insights for managers and boards who live this every day.This content does not constitute professional advice and may have been edited.

  1. Jul 30

    Impact-Resistant Shingles: Are They Worth the Extra Cost?

    Impact-Resistant Shingles: Are They Worth the Extra Cost? Are impact-resistant shingles actually worth the additional cost—or are you paying more for benefits you may never use? In this program, a roofing professional and an experienced reserve-study engineer examine impact-resistant shingles, stronger roof systems, storm protection, warranties, installation requirements, and the potential price difference between standard and upgraded roofing materials. The panel discusses what makes a complete roof system, including shingles, underlayment, flashing, decking, ventilation, and installation quality. They also explain why the warranty printed on a roofing product may not represent its actual useful life—and why two roofing proposals that appear similar can provide very different levels of protection and long-term value. You will also learn: • How impact-resistant shingles are designed to withstand hail and severe weather • Whether the additional cost may be justified • Why location and storm exposure matter • Whether improved roofing materials may affect insurance pricing • Why shingle thickness does not tell the entire story • What must be clearly identified in a roofing proposal • Why an independent engineer can help create an apples-to-apples bidding process The second portion of the program includes additional questions about roof materials, potentially unsafe decks, deck repair versus replacement, railings, hidden window leaks, installation errors, and other exterior-building problems that property owners and community leaders should not ignore. Do not assume the most expensive shingle—or the longest advertised warranty—automatically provides the best roofing decision. Watch the full discussion before evaluating your next roofing project. If you require continuing education credit(s) you must login via our go to webinar system which can be found at: [www.AssociationHelpNow.com](http://www.AssociationHelpNow.com). Panelists Todd Vignola • Add Ventures, Inc. • tvignola@addventuresinc.com • www.addventuresinc.com Todd Walter, PE, PRA, RS • Reserve Advisors, Inc. • todd@reserveadvisors.com • www.reserveadvisors.com Raymond Dickey • AssociationHelpNow • www.AssociationHelpNow.com Chapters 0:00 Introduction and Continuing Education Instructions 1:06 Meet the Panelists 2:05 What Are Impact-Resistant Shingles? 4:34 What Makes a Complete Roof System? 6:50 How Impact-Resistant Shingles Work 9:17 Warranties and Expected Roof Life 11:22 How Much More Do Impact-Resistant Shingles Cost? 12:55 Are They Worth It for Homes and Communities? 17:24 Insurance Discounts and Storm Protection 19:31 Reserve Planning and Long-Term Costs 23:05 Do Other Roof Components Cost More? 25:24 Does Shingle Thickness Matter? 27:04 How to Specify the Correct Shingle 31:02 Final Thoughts on Impact-Resistant Shingles 32:30 Roofs, Railings and Exterior Problems 33:02 Roofers and Engineers Working Together 36:24 Are Manufacturers Using Less Asphalt? 39:13 Can a Deck Look Safe and Still Fail? 42:14 Repairing Versus Replacing a Wooden Deck 43:39 Wood Versus Composite Decking 46:44 Can Impact-Resistant Shingles Affect Insurance? 48:17 Can a Window Leak Without Dripping Inside? 50:12 Installation Errors, Maintenance and Product Failure This program is provided for educational and informational purposes only. It does not constitute professional advice.

    Impact-Resistant Shingles: Are They Worth the Extra Cost?

  2. Jun 29

    Legal, Insurance, Finance & Construction Risks Facing Associations

    HOA & condo boards are being hit from every direction right now: changing laws, rising insurance scrutiny, reserve pressure, construction problems, financing concerns, deferred maintenance, owner disputes, and new questions about how federal housing enforcement may affect emotional support animal accommodation claims. YouTube: https://youtu.be/GP3Kj_ynKMo On-Demand, One Hour, One CEU — Available July 21 only, 5:00 AM – 9:00 PM. HOA & Condo Hot Topics: Legal, Insurance, Finance, and Construction Risks Boards Can’t Ignore This practical panel discussion was recorded on June 25 and brings together legal, insurance, reserve, engineering, and community association professionals to talk about the issues boards and managers are dealing with right now. We’ll cover: • Legal trends that may increase association risk • Insurance challenges involving coverage, claims, deductibles, building condition, contracts, audits, and cyber coverage • Reserve studies, financing, special assessments, deferred maintenance, and property values • Construction problems that can quickly become legal, insurance, and financial problems • HUD’s recent enforcement memo involving emotional support animal accommodation claims • Why one unresolved issue can become a much larger association crisis Panelists: Elliot M. Engstrom, Esq. Sellers, Ayers, Dortch & Lyons, P.A. [eengstrom@sellersayers.com] [www.sellersayers.com] Dawn Becker-Durnin, CIRMS Acrisure [dbecker-durnin@acrisure.com] [www.acrisure.com] Deborah Gerelli, CIRMS Gerelli Insurance Agency, Inc. [deborah@gerelli-insurance.com] [www.gerelli-insurance.com] Michelle Baldry, PE, PRA, RS Reserve Advisors, Inc. [mbaldry@reserveadvisors.com] [www.reserveadvisors.com John LaGumina, Esq. The LaGumina Law Firm, PLLC [jlagumina@laguminalaw.com] [www.laguminalaw.com] Raymond Dickey AssociationHelpNow.com [ray@brainerdcommunications.com] [www.AssociationHelpNow.com] If you serve on a board, manage associations, advise community associations, or work with HOAs, condos, or co-ops, this is the kind of conversation that helps connect the dots before a small problem becomes a large one. This content does not constitute professional advice. Boards and managers should consult their own attorney, insurance professional, engineer, reserve specialist, accountant, and other qualified professionals before making decisions.

    Legal, Insurance, Finance & Construction Risks Facing Associations

  3. May 31

    High-Rise Components That Cannot Be Ignored

    High-rise communities face a different level of risk, cost, complexity, and resident disruption when major building systems begin to age. This one-hour CEU webinar explores why reserve studies are only the starting point, how boards and managers should think about capital planning, and why elevators, facades, balconies, roofs, plumbing, parking structures, fire/life safety systems, maintenance history, inflation, insurance expectations, and resident communication all matter before a crisis or special assessment occurs. YouTube: https://youtu.be/hq3FKvRRD1I Viewers may watch this webinar on demand from July 1, 2026 through August 1, 2026 for CEUs. High-Rise Components That Cannot Be Ignored available from Jul 1, 2026 12:00 AM EDT - July 31 11:59 PM at: https://attendee.gotowebinar.com/register/7061191672666797398 To receive CEU credit, participants must actively engage during the webinar using the Question feature. Throughout the session, prompts will be provided, and attendees are required to respond within the Question panel to confirm participation. Failure to respond to these prompts may result in ineligibility for CEU credit, as engagement is required to verify attendance. It may take our office up to one week to send CEU confirmation. Panelists: Andrew Sytnik, CMCA • FirstService Residential • andrew.sytnik@fsresidential.com • www.fsresidential.com Dawn Becker-Durnin, CIRMS • Acrisure • dbecker-durnin@acrisure.com • www.acrisure.com Todd Walter, PE, PRA, RS • Reserve Advisors, Inc.• todd@reserveadvisors.com • • www.reserveadvisors.com Raymond Dickey • AssociationHelpNow This webinar does not replace professional advice.

    High-Rise Components That Cannot Be Ignored

  4. May 29

    When the Board Turns on the Manager - How to Survive

    When the Board Turns on the Manager - How to Survive It’s more common than most admit—new board members come in and immediately want a change. Instead of a clean transition, some managers find themselves dealing with one or two board members who make their job difficult, unproductive, or even hostile. ———————————————- YouTube: https://youtu.be/bh54uxemLnk ———————————————- In this candid session, we break down how managers can navigate situations where the relationship with the board—or certain board members—has clearly shifted. When communication becomes strained and interactions feel personal, what’s the right response? We’ll explore where a manager’s responsibilities begin and end, how to handle difficult or disrespectful board members, and whether communication should go through individuals or the full board. We’ll also discuss when to involve your management company, legal counsel, or other professionals to protect yourself and the association. Most importantly, this session focuses on practical strategies to help managers **maintain professionalism, reduce risk, and get through challenging board dynamics**—especially when the goal is to stabilize the situation until leadership changes. You’ll learn: How to respond when board members become adversarial Whether you must engage with hostile directors The role of your management company When to document, escalate, or involve counsel How to control communication and expectations Practical ways to stay professional during difficult transitions PANEL: David Byrne, Esq. • Ansell Grimm & Aaron, PC • dbyrne@ansell.law • www.ansell.law Raymond Dickey • AssociationHelpNow.com Valerie Garcia Giovanoli, Esq. • McCabe, Trotter & Beverly, P.C. • valerie.giovanoli@mccabetrotter.com • www.mccabetrotter.com Cory Kravit, Esq. • Kovitz Shifrin Nesbit • ckravit@ksnlaw.com • www.ksnlaw.com John LaGumina, Esq. • The LaGumina Law Firm, PLLC • jlagumina@laguminalaw.com • www.laguminalaw.com Jim Miles, CMCA. AMS  • Bluefield Realty Group • jmiles@bluefieldgroup.com • www.bluefieldgroup.com Mary Ellen Saks • RCP Management Company • dsaksfamily@aol.com • www.rcpmanagement.com This content does not constitute professional advice.

    When the Board Turns on the Manager - How to Survive

  5. May 27

    Facial Recognition in HOAs and Condos: Access Control, Privacy, Insurance & Legal Risks

    Facial recognition is no longer a future issue for condos, HOAs, high-rises, and community associations — it is already here. YouTube: https://youtu.be/g-KmC6A2gTc CEU video will be available on Jun 30, 2026 12:00 AM EDT at: https://attendee.gotowebinar.com/register/1688654602841957467  In this discussion, our panel looks at how facial recognition and AI-powered camera systems are being used for access control, license plate recognition, amenity access, security alerts, and resident convenience. But the conversation also goes deeper into the risks: biometric data, privacy concerns, discrimination claims, vendor liability, cyber insurance, police access, data retention, and whether boards should adopt this technology at all. Topics include: • How facial recognition actually works • Why it is more than simple face measurements • Access control for buildings, pools, gyms, gates, and restricted areas • Whether masks, sunglasses, makeup, or photos can fool the technology • Why boards should question “99% accurate” sales pitches • Biometric data, cyber insurance, exclusions, and vendor responsibility • Discrimination and privacy concerns • Police requests, subpoenas, and community policies • Why boards need written policies before adopting the technology • What questions managers and boards should ask vendors • Why facial recognition may only be the beginning of AI-powered community surveillance Panelists: Dawn Becker-Durnin, CIRMS Acrisure dbecker-durnin@acrisure.com www.acrisure.com David Byrne, Esq. Ansell Grimm & Aaron, PC dbyrne@ansell.law www.ansell.law Raymond Dickey AssociationHelpNow.com www.AssociationHelpNow.com Gregg V. Gerelli Gerelli Insurance Agency, Inc. gregg@gerelli-insurance.com www.gerelli-insurance.com Sean A. O’Connor, Esq., CCAL Clarkson McAlonis & O’Connor, P.C. soconnor@cmolawpc.com www.cmolawpc.com John Tani Jr. Elevance Health This content does not constitute professional advice. #HOA #CondoAssociation #FacialRecognition #AccessControl #CyberInsurance #CommunityAssociations #HOAManagement #CondoManagement #AssociationHelpNow #BiometricData #Privacy #CommunityAssociationLaw

    Facial Recognition in HOAs and Condos: Access Control, Privacy, Insurance & Legal Risks

  6. May 20

    Access Control — Here’s Where HOAs Get It Wrong

    Gated communities. Key fobs. Call boxes. On paper, it all sounds secure—but many associations are far more exposed than they realize. YouTube: https://youtu.be/kGaplSFlrCA CEUS: You must watch on our GoToWebinar system. Go to www.AssociationHelpNow.com. Join us for a practical discussion featuring Tom Landry (SEC Protects), a 25-year federal law enforcement veteran who retired from the United States Secret Service in 2022. Tom served as Special Agent in Charge of the St. Louis Field Office and on the Presidential Protective Division under Presidents George W. Bush and Barack Obama, working in nearly fifty countries. He now helps organizations strengthen real-world security environments. Alongside Tom, an HOA attorney and insurance professional will connect **security breakdowns to legal and insurance risk**—because when access control fails, it quickly becomes a liability issue. We’ll cover how unauthorized entry actually happens—from shared fobs and propped doors to vendor access and outdated systems—and what boards and managers are expected to have in place when something goes wrong. **You’ll learn:** • Common access control mistakes HOAs are making • Where boards assume they’re protected—but aren’t • What attorneys and insurers look for a Dawn Becker-Durnin, CIRMS • Acrisure • dbecker-durnin@acrisure.com • www.acrisure.com Raymond Dickey • AssociationHelpNow.com • www.AssociationHelpNow.com John LaGumina, Esq. • The LaGumina Law Firm, PLLC • jlagumina@laguminalaw.com • www.laguminalaw.com Tom Landry • SEC Protects • tom.landry@secprotects.com • www.secprotects.com This content does not constitute professional advice.

    Access Control — Here’s Where HOAs Get It Wrong

  7. May 6

    Responsibilities HOA Managers Should Not Accept

    A homeowners’ association manager plays a vital role in the day-to-day operation of a community. However, there are certain responsibilities that should remain with the board and should not be delegated to management. ---------------- YouTube:  https://youtu.be/-pitl_9YrP0 1 Hour CEU Video Available All Day - OnDemand 1h:  Jul 2, 2026 at: https://attendee.gotowebinar.com/register/7797773203265607008 ---------------- In this discussion, our industry leader panel will explore situations where managers may need to say “no” when requests fall outside their proper role. The conversation will highlight common assignments that blur the line between governance and management. Understanding these boundaries helps protect both the manager and the association. When roles remain clearly defined, boards can focus on governance while managers concentrate on professional community operations—helping ensure the association functions effectively and responsibly. PANEL: David Byrne, Esq. • Ansell Grimm & Aaron, PC • dbyrne@ansell.law • www.ansell.law Raymond Dickey • AssociationHelpNow.com  • www.AssociationHelpNow.com Valerie Garcia Giovanoli, Esq. • McCabe, Trotter & Beverly, P.C. • valerie.giovanoli@mccabetrotter.com • www.mccabetrotter.com John LaGumina, Esq. • The LaGumina Law Firm, PLLC • jlagumina@laguminalaw.com • www.laguminalaw.com Cynthia Jones, Esq. • Sellers, Ayers, Dortch & Lyons, P.A. • cjones@sellersayers.com • www.sellersayers.com Practical insights for managers and boards who live this every day. This content does not constitute professional advice.

    Responsibilities HOA Managers Should Not Accept

  8. May 4

    25 Must-Have Policies & Procedures Every HOA Should Have

    Every community association operates on policies and procedures—but many boards don’t realize which ones are essential until a problem occurs. In this livestream, our industry expert panel reviews 25 must-have policies and procedures that associations should strongly consider having in place. ———————————————————————— CEU On-Demand: Available all day on Jun 23, 2026 at: https://attendee.gotowebinar.com/register/1325461722409362262 YouTube: https://youtu.be/AiVrI72mTfA ———————————————————————— CEU INSTRUCTIONS: During the session, you are required to use the “Question” feature and enter “CEU” when prompted. If you cannot locate the Question feature, stop immediately and email us for instructions so we can assist you (info@brainerdcommunications.com). You will be prompted a total of three times during the program. We must receive all required responses in order to verify your participation. ———————————————————————— We’ll walk through the purpose of each policy, why it matters, and how it helps boards and managers operate more consistently and fairly. You may discover that your association already has many of these in place—or you may find a few important ones missing. Times change. Communities change. Laws change. Good associations make sure their policies evolve too. Panel: John LaGumina, Esq. • The LaGumina Law Firm, PLLC • jlagumina@laguminalaw.com • www.laguminalaw.com Mike Luzzi, CIRMS • Acrisure • mluzzi@acrisure.com • www.acrisure.com David Byrne, Esq. • Ansell Grimm & Aaron, PC • dbyrne@ansell.law • www.ansell.law Stephanie Harmon, CMCA, AMS, PCAM • FirstService Residential • stephanie.harmon@fsresidential.com Cory Kravit, Esq. • Kovitz Shifrin Nesbit • ckravit@ksnlaw.com • www.ksnlaw.com Gregg V. Gerelli • Gerelli Insurance Agency, Inc. • gregg@gerelli-insurance.com • www.gerelli-insurance.com Raymond Dickey • AssociationHelpNow.com • ray@brainerdcommunications.com • www.AssociationHelpNow.com This content does not constitute professional advice.

    25 Must-Have Policies & Procedures Every HOA Should Have
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About

AssociationHelpNow® delivers practical, real-world conversations for community association managers and board members who live this work every day. Each episode features candid discussions, expert interviews, and timely insights covering legal, insurance, operational, leadership, and communication challenges facing HOAs and condominiums. From livestream highlights to workshop takeaways, the show bridges the gap between theory and practice—helping listeners make smarter, more confident decisions in complex environments.Hosted by AssociationHelpNow® | Practical insights for managers and boards who live this every day.This content does not constitute professional advice and may have been edited.

Information

  • Creator
    Raymond Dickey
  • Years Active
    2025 - 2026
  • Episodes
    39
  • Rating
    Clean
  • Copyright
    © 2026 AssociationHelpNow
  • Show Website
    AssociationHelpNow