The Curious Concierge

Justin Sun
  • 5.0 (12)
  • Business

The Curious Concierge is a podcast exploring how hospitality is being redefined across Asia — told through the people building it from the inside. Hosted by Justin Sun, the show features in-depth conversations with hoteliers, founders, designers, operators, and innovators shaping the places where we stay, gather, and experience care. From hotels and short-term rentals to wellness spaces, serviced apartments, and new hospitality models, each episode goes beyond surface-level trends to explore the ideas, systems, and human stories behind great experiences. This is not a travel guide or a list of “top stays.” It’s a behind-the-scenes look at how hospitality actually works — the emotional labor, the operational realities, the cultural context, and the long-term thinking required to build places that matter. Beyond check-ins and keys, there are legends and legacies. The Curious Concierge exists to tell those stories — and to spotlight why Asia is where the future of hospitality is being built.

  1. 5h ago

    The Future of Hotel Technology: AI, Guest Data & OTAs with James Batchelor | EP14

    Episode OverviewHotels have never had more technology. Yet many still struggle to connect basic guest data, implement software properly, or get employees to use the systems they already own. And now AI is changing the equation again. In this episode of The Curious Concierge, Justin Sun sits down with James Batchelor, Founder & Managing Director of Aurient Advisors, whose career has placed him on both sides of the hotel technology conversation. James grew up around hospitality and later worked in a five-star hotel, where sticky notes were still being used to coordinate guest requests and legacy hotel systems felt dramatically behind the technology he was using everywhere else in his life. That frustration ultimately led him into hospitality technology and a long career with Revinate before moving into technology entrepreneurship and advisory work. That combination gives James an unusual perspective. He understands what hotels need. He understands what technology companies are trying to sell them. And he understands why those two sides so often fail to communicate. In this conversation, we explore: • Why hotel technology is still so fragmented • How AI is changing what hotels should build vs. buy • Why guest data is still difficult to connect across systems • Whether AI could reshape hotel software, OTAs and direct bookings • What hotels in Asia and the U.S. can learn from each other • Which parts of hospitality should always remain human One of James's most provocative arguments is that AI could finally give hotel groups an opportunity to build technology around their own operating models rather than relying entirely on standardized third-party systems. But this isn't a conversation about adopting technology for technology's sake. It's about whether hotels can use technology to understand guests better, operate more intelligently and strengthen — rather than replace — the human side of hospitality. Connect with James Batchelor | Founder & Managing Director, Orient Advisors LinkedIn Aurient Advisors Email: james@aurientadvisors.com Connect with The Curious Concierge | Justin Sun LinkedIn Instagram TikTok Email: justin@thecuriousconcierge.com Fourth Space Hospitality: https://fourthspacehospitality.com If you know a hotelier, operator, designer, founder or entrepreneur shaping hospitality in Asia, feel free to reach out or make an introduction. If you enjoyed this episode, please leave a rating or review. It helps more listeners discover The Curious Concierge. CHAPTERS(00:33) Why hotels still don't truly know their guests (01:51) Growing up in hospitality and discovering broken hotel tech (03:55) Why hospitality has been slow to adopt technology (05:29) How hotel technology adoption differs between Asia and the U.S. (07:03) Why AI is creating a major technology reset (08:47) What hotel-tech founders misunderstand about hotels (11:51) How hotels should choose technology today (15:16) Why hotel systems still don't talk to each other (19:10) Why great software implementations still fail (21:32) Where hotels waste money on technology (25:36) Is AI breaking the traditional software model? (29:54) Why hotel groups need internal AI capabilities (31:43) The technology companies that could still win (34:19) Why OTAs got ahead of hotels (37:41) What younger travelers actually care about (39:40) Will AI weaken Booking.com and traditional OTAs? (43:19) What should always remain human in hospitality? (47:24) Asia vs. America: service versus technology (49:43) Hospitality innovation opportunities in Asia (50:41) Rapid fire: kiosks, AI, The Standard & Peninsula (53:01) Why the Philippines is underrated (54:02) Should hotels have their own apps? (54:26) One technology lesson every hotel operator should know (55:30) What's next for James and Orient Advisors

  2. Oct 27

    How Hotels Can Grow Revenue Without Sacrificing Guest Experience | Benjamin Seelos, VP Client Solutions APAC of Frontline Performance Group | EP13

    Episode OverviewHotels spend enormous amounts attracting guests. But once the guest actually walks through the door, are hotels overlooking one of their biggest opportunities? In this episode of The Curious Concierge, Justin Sun sits down with Benjamin Seelos, Vice President, Client Solutions APAC at Frontline Performance Group, to explore the relationship between service, selling and the human side of hotel performance. Benjamin argues that great hospitality and commercial performance shouldn’t be competing objectives. A thoughtful room upgrade, a relevant restaurant recommendation or the right spa experience can improve the guest’s stay while also generating additional revenue — if the recommendation is based on genuine understanding rather than pressure. We discuss why so many hospitality professionals are uncomfortable with the word “selling,” how frontline employees can recognise buying signals, why hotels may be leaving revenue on the table at check-in and in their restaurants, and why incentives alone aren’t enough to create high-performing teams. We also explore the growing role of AI and automation in hospitality — and why Benjamin believes technology should make frontline employees better rather than replace the human connection that makes hospitality memorable. This conversation explores: • Why service and revenue don’t have to be opposites • The biggest revenue opportunities hotels miss at the front desk • Why Benjamin would rather call it recommending than selling • How to recognise buying signals during check-in • Why friendly restaurant service can still leave money on the table • The role of accountability, coaching and incentives in frontline performance • Why hotels are increasingly looking beyond RevPAR toward total guest revenue • Where AI and automation genuinely help hotel teams • Why human interaction still matters in luxury and full-service hospitality • What Asian hospitality can teach the rest of the world Benjamin Seelos is Vice President, Client Solutions APAC at Frontline Performance Group. His hospitality career has spanned restaurants, luxury hotels, travel and hospitality technology across Asia and beyond. Follow The Curious Concierge for more conversations exploring the ideas, people and businesses shaping hospitality across Asia. Connect with Frontline Performance Group | Benjamin Seelos LinkedIn (Benjamin) LinkedIn (Frontline Performance) Instagram Connect with The Curious Concierge | Justin Sun LinkedIn Instagram TikTok Email: justin@thecuriousconcierge.com Fourth Space Hospitality: https://fourthspacehospitality.com If you know a hotelier, operator, designer, founder, or entrepreneur shaping hospitality in Asia, feel free to reach out or make an introduction. If you enjoyed this episode, please consider leaving a rating or review. It helps more listeners discover the show. Timestamps: (00:00) Why service and revenue don’t have to clash (03:00) Benjamin’s path into hospitality (06:50) Leading teams across cultures in Asia (09:50) What Frontline Performance Group does (12:14) Is selling compatible with great service? (17:49) Why frontline teams underperform (23:15) The biggest missed opportunity at the front desk (26:44) Beyond RevPAR: total guest value (28:28) Why hoteliers hate the word “selling” (36:46) How to recognise buying signals at check-in (39:06) Better recommendations in restaurants (41:21) Why friendly service isn’t always enough (44:26) Can commercial confidence be trained? (54:12) Where AI genuinely helps hotel teams (57:38) Will automation replace hotel employees? (1:00:02) You didn’t fly to Bali for a QR code (1:03:51) Rapid fire: AI, Four Seasons & frontline revenue (1:05:30) One change hotels can make tomorrow

  3. Oct 20

    Can Hotels Automate Check-In Without Losing Hospitality? | Benny Wee, Vendfun | EP12

    Episode OverviewThe hotel front desk has barely changed in decades. Guests arrive, hand over a passport, wait while information is entered into a computer, collect a room key, and continue on their way. But rising labour costs, staffing shortages, changing guest expectations, and better technology are beginning to challenge one of hospitality’s most familiar rituals. In this episode of The Curious Concierge, Justin sits down with Benny Wee, Founder and CEO of Vendfun, a Malaysian hospitality technology company building self-service kiosks and automation solutions for hotels. Benny did not begin his career in hospitality. His background spans semiconductors, touchscreen technology, international sales, and unmanned retail. The idea for Vendfun emerged from his own experience arriving at hotels late at night, waiting through check-in, and finding few services available once he finally reached his room. Vendfun began by combining self-check-in with vending and has since expanded its thinking across the guest journey, from arrival and payment to guest requests, ancillary revenue, and checkout. This conversation goes beyond the technology itself to ask a larger question: What parts of hospitality should actually be automated, and what should remain human? This conversation explores: • Why Benny moved from semiconductors and unmanned retail into hotels • The late-night hotel experience that inspired Vendfun • Why he chose to build physical hardware instead of a mobile-only solution • Why some hotels still struggle to provide 24-hour front-desk coverage • Labour shortages and employee turnover in budget hospitality • How automation can reduce repetitive work and human error • The future of self check-in and hotel kiosks across Southeast Asia • Why automation means something different in a budget hotel versus a luxury hotel • Which traditional hotel roles may change or disappear • Whether technology can actually make hospitality more personal • And why the goal of automation should be better service, not simply fewer employees Benny argues that in higher-end hotels, the point of automation is not to remove people. It is to free employees from repetitive administrative tasks so they have more time to interact meaningfully with guests. Connect with Vendfun | Benny Wee LinkedIn (Benny) LinkedIn (Vendfun) Facebook Connect with The Curious Concierge | Justin Sun LinkedIn Instagram TikTok Email: justin@thecuriousconcierge.com Fourth Space Hospitality: https://fourthspacehospitality.com If you know a hotelier, operator, designer, founder, or entrepreneur shaping hospitality in Asia, feel free to reach out or make an introduction. If you enjoyed this episode, please consider leaving a rating or review. It helps more listeners discover the show.

  4. Oct 14

    Why Good Food Is No Longer Enough | Alexandra Leung, Co-Founder of Monogic | EP 11

    Episode OverviewA restaurant can have great food, beautiful branding, and a line outside the door. That does not necessarily mean people will come back. As diners increasingly discover restaurants through social media, influencers, Google, and digital platforms, hospitality brands face a new challenge: turning attention into loyalty. In this episode of The Curious Concierge, Justin sits down with Alexandra Leung, Founder of Monogic, a marketing and PR agency specializing in food, beverage, and hospitality. Alexandra’s relationship with the industry began at a restaurant opening in Hong Kong, where she became fascinated by the way chefs, operators, designers, and storytellers could come together to create an experience. Years later, during the pandemic, she founded Monogic to help restaurants navigate a world in which their physical experience suddenly had to translate online. From the difference between a venue and a genuine concept to influencer marketing, customer retention, PR, reviews, and digital strategy, this conversation explores what actually makes a restaurant brand last. This conversation explores: • Why good food is only the starting point for a successful restaurant • The difference between opening a venue and building a concept • Why a viral restaurant does not necessarily become a sustainable business • How branding must match the experience guests actually receive • What restaurants misunderstand about PR and marketing • Why hospitality requires a different marketing approach from other industries • The role of influencers, media, reviews, and digital discovery • Why retaining customers matters more than constantly chasing new ones • How restaurants can build stronger direct relationships with their guests • And what the next generation of hospitality marketing may look like Alexandra’s experience sits unusually close to operations. She describes Monogic’s role not simply as generating publicity, but understanding the day-to-day realities of restaurants, from crisis management to the way chefs and operators communicate. Connect with Monogic | Alexandra Leung LinkedIn Instagram (Monogic) Instagram (Alexandra) Connect with The Curious Concierge | Justin Sun LinkedIn Instagram TikTok Email: justin@thecuriousconcierge.com Fourth Space Hospitality: https://fourthspacehospitality.com If you know a hotelier, operator, designer, founder, or entrepreneur shaping hospitality in Asia, feel free to reach out or make an introduction. If you enjoyed this episode, please consider leaving a rating or review. It helps more listeners discover the show. Timestamp (00:33) Introduction (02:14) Alexandra Leung joins The Curious Concierge (03:07) How one restaurant launch pulled Alexandra into hospitality (06:05) The difference between a restaurant venue and a real concept (07:26) Why restaurant marketing had to move beyond traditional PR (08:33) Founding Monogic during COVID (10:31) What Monogic actually does (11:38) How COVID forced restaurants to become digital businesses (13:30) Why hospitality needs specialist marketing expertise (17:01) What makes a restaurant brand succeed (19:03) Why good food is no longer enough (20:56) Why diners still crave human connection (23:14) What restaurant PR actually involves (26:29) Influencers: quality vs quantity (30:13) Are restaurants chasing reach instead of customers? (31:42) How AI is changing restaurant discovery (34:08) Why restaurants built for the algorithm won’t last (36:19) Why Hong Kong restaurants need to be exceptional (38:27) Hong Kong vs Singapore dining culture (40:40) Can a restaurant become a destination? (42:57) Is Hong Kong or Singapore harder for restaurants? (45:15) What restaurant concepts are working right now (47:36) Expanding Monogic from Hong Kong to Singapore (49:05) Xiaohongshu and marketing to Chinese travelers (50:56) What restaurant marketing will look like in five years (52:58) Why strong restaurant groups keep getting stronger (54:41) Alexandra’s most underrated marketing channel (56:22) The first question every restaurant founder should answer (57:12) Rapid fire (59:29) What’s next for Monogic (1:00:46) Where to follow Alexandra and Monogic

  5. Oct 5

    The Future of Experiential Hospitality in Asia | Beverly Chen, Cloud Collective | EP10

    Episode OverviewHospitality development usually begins with familiar questions. How many rooms should we build? What brand should it be? What amenities should we include? Cloud Collective starts somewhere else: what belongs here? In this episode of The Curious Concierge, Justin sits down with Beverly Chen, Co-Founder and COO of Cloud Collective, a hospitality company developing new forms of experiential and nature-led travel across Asia. Beverly came into hospitality through strategy, technology, marketing, and consumer businesses rather than a traditional hotel career. That outside perspective shapes how Cloud Collective approaches development: not by starting with a brand template, but by asking what kind of experience makes sense for the place, the landscape, and the traveller. Rather than replicating one successful formula across markets, Cloud Collective is building distinct concepts around different reasons people travel. That includes Khao Yai Art Forest, where art and landscape become part of the stay; Roam, an active adventure and wellness concept built around movement, challenge, and recovery; and Kaya, a tented hospitality concept shaped by nature, materiality, and lower-impact design. At the centre of the conversation is a broader shift in travel. Guests are increasingly looking beyond traditional ideas of luxury and toward experiences that feel more participatory, memorable, and connected to place. As Beverly puts it, the opportunity may be less about excess and more about access. This conversation explores:• Why Cloud Collective was created and what traditional hotel development can get wrong • Why experiential hospitality is becoming more important across Asia • What Beverly means by “access, not excess” • Why brand building can become a form of world building • How Khao Yai Art Forest connects art, landscape, and hospitality • Why Roam combines adventure, movement, and recovery • How Kaya approaches tented hospitality and nature-led design • Why younger travellers may be spending less on traditional luxury and more on meaningful experiences • Why technology should improve the guest experience without becoming visible • How sustainability can be embedded into materials, design, and operations rather than added as a marketing layer • Why operations need to influence design from the very beginning • How Cloud Collective thinks about scaling without simply copying itself • And what the next generation of experiential hospitality in Asia may look like One of Beverly’s strongest ideas is that good hospitality does not always need to announce what it is doing. Sometimes the most thoughtful design, technology, and sustainability decisions are the ones guests never consciously notice, but still feel. At Kaya, for example, reclaimed teak from older buildings and schools is being reused in the property, giving the material both a second life and a deeper sense of place. ⏱️ Timestamps(00:33) Introduction (01:42) Beverly Chen joins The Curious Concierge (02:06) Beverly’s unconventional path back to hospitality (03:34) What tech taught Beverly about scaling brands (04:16) How Cloud Collective was created (05:57) The problem Cloud Collective wanted to solve (08:54) Why outdoor hospitality is growing (09:40) Inside Khao Yai Art Forest (12:20) Why brand building is really world building (14:10) The idea behind Roam (16:33) Is adventure becoming a form of wellbeing? (22:32) Why Roam begins in Bali (23:38) Sustainability without the marketing theatre (25:39) The philosophy behind Kaya (29:10) How Cloud Collective scales without becoming cookie-cutter (31:22) Balancing commercial returns with sense of place (31:43) Why Cloud Collective uses off-site manufacturing (40:31) Sustainability guests may not see, but can feel (41:49) Which Asian destinations excite Beverly most (43:17) The future of experiential hospitality in Asia (44:07) AI, hotel technology, and why tech should be invisible (47:32) The biggest lesson from building Cloud Collective (48:54) Rapid fire (50:37) What’s next for Cloud Collective (51:17) Closing thoughts Connect with Cloud Collective | Beverly ChenLinkedIn Instagram Connect with The Curious Concierge | Justin SunLinkedIn Instagram TikTok Email: justin@thecuriousconcierge.com Fourth Space Hospitality: https://fourthspacehospitality.com If you know a hotelier, villa operator, designer, or founder shaping hospitality in Asia, feel free to reach out or make an introduction. If you enjoyed this episode, please consider leaving a rating or review — it helps more listeners discover the show.

  6. May 27

    How Hospitality Design Shapes Human Behavior | John Chow | EP9

    Episode OverviewHospitality design often feels effortless to guests. A restaurant has the right energy. A hotel lobby feels intuitive. A café somehow makes you want to stay longer than you planned. But behind those experiences are designers thinking deeply about psychology, movement, atmosphere, lighting, culture, and the subtle ways space shapes human behavior. In this episode of The Curious Concierge, Justin sits down with John Chow, founder of Metagram, an award-winning architecture and interior design studio based in Hong Kong, to explore how hospitality spaces are evolving across Asia. Originally trained as an architect in Australia and now working across Hong Kong, Greater China, and Southeast Asia, John brings a global perspective shaped by architecture, F&B operations, and years of designing concept-driven hospitality environments. From hotel lobbies and café culture to digital nomads, lighting psychology, luxury, and the future of hospitality in Hong Kong, this conversation explores the hidden forces shaping how we experience places today. This conversation explores: • Why hospitality design is far more psychological than people realize • How cafés became one of the most experimental spaces in hospitality • Why hotel lobbies are transforming into multifunctional social hubs • How lighting quietly shapes emotion, behavior, and atmosphere • Why Hong Kong’s spatial constraints force creative innovation • The rise of digital nomads, hybrid hospitality, and flexible spaces • How China is reshaping hospitality through technology and localization • And why the future of hospitality may become increasingly experience-driven ⏱️ Timestamps(00:33) Introduction (02:40) John’s journey from Australia to Hong Kong (05:50) Starting Metagram and lessons in entrepreneurship (07:20) How global upbringing shaped John’s design philosophy (08:49) The hidden complexity behind hospitality design (12:55) Leadership, collaboration, and creative alignment (16:02) Why hospitality projects fail (17:49) The biggest shifts happening in hospitality today (23:41) Why hotel lobbies are changing (28:52) The rise of cafés as experimental hospitality spaces (34:26) Designing Alchemy Origin in Quarry Bay (37:46) Building brand DNA through Fineprint Coffee (41:29) How design shapes customer behavior (45:07) Why lighting matters more than people realize (45:58) Hong Kong’s spatial constraints and creativity (49:26) The future of hospitality concepts in Hong Kong (54:12) Advice for aspiring hospitality designers (57:53) Rapid fire round (1:03:10) What excites John most about the future of design Connect with Metagram | John ChowLinkedIn Instagram Connect with The Curious Concierge | Justin SunLinkedIn Instagram TikTok Email: justin@thecuriousconcierge.com Fourth Space Hospitality: https://fourthspacehospitality.com If you know a hotelier, villa operator, designer, or founder shaping hospitality in Asia, feel free to reach out or make an introduction. If you enjoyed this episode, please consider leaving a rating or review — it helps more listeners discover the show.

  7. May 20

    How VacayandCo Is Rethinking Villa Rentals with Wesley Tang | EP8

    Episode OverviewAlternative accommodations are no longer just a niche corner of hospitality. They’re becoming one of the fastest evolving sectors in travel, powered by changing guest behavior, remote work, technology, and the growing demand for more flexible and personalized stays. In this episode of The Curious Concierge, Justin sits down with Wesley Tang, Founder & CEO of VacayandCo, to explore how alternative lodging across Asia is becoming increasingly tech-enabled, operationally sophisticated, and globally scalable. From food delivery startups and e-commerce to service apartments and luxury villas, Wesley’s entrepreneurial journey spans multiple industries before eventually leading him into the world of short-term rentals and hospitality technology. Today, VacayandCo is building toward something much bigger than villa bookings: a curated, real-time booking infrastructure for alternative accommodations across Southeast Asia. This conversation explores: • Why Southeast Asia’s villa market remains highly fragmented • The hidden operational challenges behind short-term rentals • Why real-time booking still barely exists in the villa industry • How technology and AI are reshaping alternative lodging • Why hospitality in Asia often scales through labor instead of automation • The future of OTAs, direct bookings, and marketplace consolidation • Why digital nomads are changing Southeast Asia’s real estate landscape • And what it really takes to build a scalable hospitality startup in Asia ⏱️ Timestamps(00:33) Introduction (02:02) Wesley’s entrepreneurial journey from finance to hospitality (07:02) Food Panda, Chope, and lessons from F&B startups (11:38) Why Wesley entered alternative accommodations (14:35) Scaling Koala Beds to 450 rooms in Hong Kong (17:16) Master leases vs management agreements (19:13) Hospitality tech, smart locks, and automation in Asia (20:47) Why Wesley launched VacayandCo (24:50) Building a real-time villa booking platform (27:04) Why the villa industry in Asia is still fragmented (31:07) The tech infrastructure behind VacayandCo (32:47) The future of OTAs, branding, and villa marketplaces (33:54) Short-term rentals, investors, and Southeast Asia’s growth (35:47) Digital nomads and changing travel behavior (37:44) Startup lessons and entrepreneurship (39:30) Rapid fire round (41:13) Why Wesley is bullish on the future of travel (42:31) Closing remarks Connect with Vacayandco | Wesley TangLinkedIn Instagram Website Connect with The Curious Concierge | Justin SunLinkedIn Instagram TikTok Email: justin@thecuriousconcierge.com Fourth Space Hospitality: https://fourthspacehospitality.com If you know a hotelier, villa operator, designer, or founder shaping hospitality in Asia, feel free to reach out or make an introduction. If you enjoyed this episode, please consider leaving a rating or review — it helps more listeners discover the show.

  8. May 12

    Why Wellness Is Reshaping Luxury Hospitality | Nikhil Kapur | EP7

    Episode OverviewWellness is no longer just a spa menu or a luxury add-on. It’s becoming one of the most powerful forces reshaping hospitality globally. In this episode of The Curious Concierge, Justin sits down with Nikhil Kapur — Founder & Principal of Transformative Wellness and former hospitality leader at Oberoi Hotels, ISTA Hotels, and Ananda in the Himalayas — to explore how wellness is evolving from a trend into a strategic operating philosophy for hotels. From emotional wellbeing and spatial design to guest psychology, diagnostics, and the future of transformative travel, this conversation dives into what luxury hospitality may look like in the next decade. Topics include: • Why most hotels still misunderstand wellness • The difference between wellness and wellbeing • Why modern travelers are emotionally exhausted • How Ananda in the Himalayas shaped Nikhil’s philosophy • Why future hotels may need integrated wellness ecosystems • The role of technology, mental health, and holistic healing in hospitality • Why “wellness washing” is no longer enough ⏱️ Timestamps(0:33): Introduction to Nikhil Kapur and his background in wellness and hospitality. (1:20): Nikhil's welcome and discussion on embedding well-being in hotels. (2:16): Nikhil's journey into hospitality and wellness. (3:33): Creation of ISTA Hotels and transition to Ananda. (5:11): Nikhil's interest in holistic well-being. (6:25): Launch of Transformative Wellness and SpaCraft. (8:20): Discussion on wellness trends and hotel strategies. (16:06): Changes in hospitality regarding wellness. (24:03): Insights from Ananda in the Himalayas. (31:13): Transition from structured hospitality to wellness. (35:36): Current work with Transformative Wellness and SpaCraft. (44:24): Modern wellness traveler's needs. (48:21): Future of wellness hospitality. (53:55): Rapid fire round (55:13): Nikhil’s upcoming wellness projects Connect with Nikhil KapurLinkedIn Instagram Transformative Wellness Connect with The Curious ConciergeLinkedIn Instagram TikTok Email: justin@thecuriousconcierge.com Fourth Space Hospitality: https://fourthspacehospitality.com If you know a hotelier, villa operator, designer, or founder shaping hospitality in Asia, feel free to reach out or make an introduction. If you enjoyed this episode, please consider leaving a rating or review — it helps more listeners discover the show.

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5
out of 5
12 Ratings

About

The Curious Concierge is a podcast exploring how hospitality is being redefined across Asia — told through the people building it from the inside. Hosted by Justin Sun, the show features in-depth conversations with hoteliers, founders, designers, operators, and innovators shaping the places where we stay, gather, and experience care. From hotels and short-term rentals to wellness spaces, serviced apartments, and new hospitality models, each episode goes beyond surface-level trends to explore the ideas, systems, and human stories behind great experiences. This is not a travel guide or a list of “top stays.” It’s a behind-the-scenes look at how hospitality actually works — the emotional labor, the operational realities, the cultural context, and the long-term thinking required to build places that matter. Beyond check-ins and keys, there are legends and legacies. The Curious Concierge exists to tell those stories — and to spotlight why Asia is where the future of hospitality is being built.

Information

  • Creator
    Justin Sun
  • Years Active
    2025 - 2026
  • Episodes
    15
  • Rating
    Clean
  • Copyright
    © Copyright 2026 Justin Sun
  • Show Website
    The Curious Concierge

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