Part 4 of our Meta series In this episode, Rashan Senanayake (Head of Design) and Cameron Waldron from IDA’s digital marketing team bring the Meta series back to practical strategy, focusing on what Australian small businesses can actually do with the changes happening across Meta, AI, advertising, and content. The discussion begins with one of the challenges created by systems such as Andromeda: businesses increasingly need a larger amount of advertising creative. As high-performing content is repeatedly shown to audiences, creative can burn out faster, creating pressure on small businesses to continually produce new videos, images, and advertising. From a design perspective, Rashan discusses the importance of communicating the main point quickly. Particularly with Reels and short-form video, businesses need to communicate what the content is about within the first few seconds through clear visuals, headings, and messaging that gives the audience a reason to continue watching. The episode then explores how businesses can make ongoing content creation more sustainable. Rather than approaching marketing sporadically, businesses should establish repeatable processes, templates, and regular time for content creation. These templates should also reflect the objective of the campaign, because content designed for awareness may look very different from content intended to drive acquisition or leads. The discussion also considers how AI can fit into this process. Rather than necessarily using AI to generate all of the final customer-facing content, businesses can use it internally for research, analysis, pattern recognition, ideas, positioning, and exploring a problem from different perspectives. For customer-facing creative, the conversation returns to authenticity. Businesses should prioritise their own people, customers, work, and social proof where possible. AI can support ideas and workflows, but the final marketing still needs to feel connected to the real business and the people behind it. The episode also explores how businesses can manage the constant pace of change within Meta. Rather than immediately adopting every new feature, businesses can balance experimentation with the strategies that are already working, investigate new tools as they mature, and pay attention to what is changing within their own industry. The series concludes with the central message running throughout all four episodes: come back to the customer. Technology, AI, Meta, advertising systems, and new platforms are tools. Businesses still need to understand their customers through both quantitative and qualitative information and use those tools in a way that remains unique and authentic to their business.