Voices of Vacation Ownership

Canadian Resort and Travel Association

Voices of Vacation Ownership explores the transformation of one of the travel industry’s most misunderstood and rapidly evolving sectors. As shifting guest expectations, technology, and new ownership models reshape how people vacation, operators, resorts, and service providers are being forced to rethink everything - from sales philosophies to guest experience and long-term value. Hosted by Gaetan Babin, the undisputed leader in vacation ownership with over three decades of direct industry experience, this show delivers conversations that go far beyond surface-level trends. Gaetan brings his deep operational insight, real-world perspective, and unfiltered curiosity to every episode, elevating each discussion with the kind of clarity only true leadership can provide. Powered by the Canadian Resort and Travel Association (CRTA), a trusted authority dedicated to transparency, education, and consumer confidence across Canada and North America, Voices of Vacation Ownership connects listeners with the people behind the business - resort leaders, innovators, executives, and frontline professionals - who are redefining what vacation ownership means today. Whether you’re an industry veteran, a resort operator, or a curious traveller, this podcast gives you rare, first-hand access to the stories, strategies, and thinking shaping the future of vacation ownership.

Episodes

  1. 10h ago

    The Evolution of Vacation Ownership: Insights from Rob Webb

    What does it take for an industry to survive decades of legal battles, regulatory overhauls, and a complete reinvention of its core product...and still come out standing? In this episode, Gaetan Babin sits down with industry veteran Rob Webb for a wide-ranging conversation on how vacation ownership got to where it is today, where the law has shaped (and sometimes saved) the industry, and what's coming next. From the shift away from deeded models toward trust-based products, to the quiet but critical role associations like ARTA and CRTA play in keeping independent developers in the game - Rob brings the kind of perspective you only get from decades inside the industry. They also dig into AI's growing footprint in hospitality and what consolidation trends mean for the future of vacation ownership as we know it. In this episode: - How the timeshare industry evolved from deeded ownership to trust-based products - The role of regulation and consumer protection in shaping the modern industry - Why small independent developers need association support to survive - What AI means for the future of vacation ownership - Why collaboration - not competition - is the industry's best bet for sustainable growth #VacationOwnership #Timeshare #LegalFrameworks #IndustryEvolution #AIinHospitality #CRTA #RobWebb Voices of Vacation Ownership is part of CRTA, Furthering vacation ownership in Canada and throughout the world. Learn more about CRTA and the benefits of being a member here: https://canadianrta.org/#

    27 min

About

Voices of Vacation Ownership explores the transformation of one of the travel industry’s most misunderstood and rapidly evolving sectors. As shifting guest expectations, technology, and new ownership models reshape how people vacation, operators, resorts, and service providers are being forced to rethink everything - from sales philosophies to guest experience and long-term value. Hosted by Gaetan Babin, the undisputed leader in vacation ownership with over three decades of direct industry experience, this show delivers conversations that go far beyond surface-level trends. Gaetan brings his deep operational insight, real-world perspective, and unfiltered curiosity to every episode, elevating each discussion with the kind of clarity only true leadership can provide. Powered by the Canadian Resort and Travel Association (CRTA), a trusted authority dedicated to transparency, education, and consumer confidence across Canada and North America, Voices of Vacation Ownership connects listeners with the people behind the business - resort leaders, innovators, executives, and frontline professionals - who are redefining what vacation ownership means today. Whether you’re an industry veteran, a resort operator, or a curious traveller, this podcast gives you rare, first-hand access to the stories, strategies, and thinking shaping the future of vacation ownership.