Business111.com [Coffee] PodCast: Micro Business Challenges & Owner Support

Liz Barclay - Micro Business & Owner Support Expert
  • 0.0 (0)
  • Entrepreneurship

Welcome to the Business 111 Coffee Pod, or tea break if you're not a coffee drinker. It's the podcast where we discuss business issues that are of concern to small and micro business owners, freelancers, and sole traders. And we look for solutions as well as just problems and perhaps the sources of those problems. I'm Liz Barclay. I have run my own business, has been freelance. And for me, the issues around mental health have always been important because there is that feeling as a business owner that you are quite isolated and you don't always know the places to look for help.

  1. Top UK economic body warns: red tape choking small businesses

    Mar 25

    Top UK economic body warns: red tape choking small businesses

    The Enterprise Research Centre (ERC) has warned that Britain is failing to unlock one of its most powerful economic assets, as micro-businesses with the potential to drive GDP growth are being constrained by regulation, complexity and neglect. In the latest episode of the ERC’s Exploring Enterprise podcast series — Micro Business: The Untold Story — researchers and practitioners examine why the UK’s smallest firms remain overlooked despite their central role in the economy. Professor Mark Hart, speaking on behalf of the ERC, said the issue is both structural and urgent. “Micro-businesses are fundamental to the UK economy. They are not peripheral — they are central to productivity, job creation and local growth. Yet too often they are either ignored in policy design or burdened with systems that don’t reflect how they operate in practice.” The discussion highlights a persistent imbalance. While micro-businesses account for the vast majority of UK firms and a significant share of economic activity, policy frameworks often prioritise larger organisations or impose compliance requirements that disproportionately affect smaller operators. As a result, many owners spend more time navigating regulation than growing their businesses. “There is a clear opportunity to improve GDP growth by enabling micro-businesses to scale, invest and employ,” Professor Hart added. “But that requires a shift away from one-size-fits-all policy towards an approach that reflects the realities of running a small firm.” The podcast explores how overlapping regulatory changes, fragmented support systems and rising administrative burdens are combining to create a sustained drag on growth across the sector. For many owners, the challenge is not a lack of ambition but a lack of clarity and time. Identifying relevant support, understanding compliance obligations and adapting to constant policy change places disproportionate pressure on small teams. The episode also considers how better coordination between national and local support, alongside digital platforms, could simplify access to trusted guidance. The collaboration with Business111 reflects a shared commitment to bridging the gap between research, policy and the lived experience of micro-business owners across the UK. Micro Business: The Untold Story is part of the ERC’s Exploring Enterprise podcast series and is available now across major podcast platforms and YouTube. Notes to Editors The Enterprise Research Centre (ERC) is a leading UK research organisation focused on small business and enterprise dynamics, based at Warwick Business School. Professor Mark Hart is a leading UK expert on entrepreneurship and small business growth. Exploring Enterprise is the ERC’s podcast series examining key issues affecting UK SMEs. https://www.enterpriseresearch.ac.uk/podcast_series/exploring-enterprise/ Business111 is a UK-based platform supporting micro and small businesses through curated guidance and community engagement. Micro and small businesses account for over 99% of UK firms and play a critical role in employment and economic growth. Media contacts: Professor Mark Hart — wendy.ferris@wbs.ac.uk Liz Barclay — tony@business111.com

    20 min
  2. The franchise formula: how one founder turned a small idea into national growth

    Mar 12

    The franchise formula: how one founder turned a small idea into national growth

    In this episode of the Business111 Coffee Pod, the discussion turns to franchising — and why it can offer a powerful route for micro-businesses to grow without repeating the painful mistakes many founders make in the early years. Samantha Acton explains how franchising works in practice. Rather than starting entirely from scratch, a franchise allows someone to build their own business using a proven model developed by the founder. Training, operational manuals and mentoring are provided from the outset, helping new franchisees avoid common pitfalls that can sink first-time entrepreneurs. The conversation also addresses franchising’s sometimes mixed reputation. In earlier decades, some franchise operators sold little more than a brand name with limited support. Samantha explains that the landscape has changed significantly, with organisations such as the British Franchise Association introducing stronger standards and ethical oversight. Proper franchise agreements, specialist legal advice and robust compliance frameworks now help ensure that franchisees receive a genuine business system rather than an empty promise. Samantha reflects on her own journey from struggling start-up to award-winning entrepreneur, including winning the UK’s National Home-Based Business of the Year award in 2013. As a single parent building a company from the ground up, mentoring programmes and university engagement played a crucial role in developing her confidence and management skills. She highlights initiatives such as the Help to Grow management programme and university business mentoring as valuable resources that more small business owners should explore. A central theme of the episode is the cultural value of small business. Samantha argues that micro and small enterprises are still underestimated despite their contribution to local economies and employment. Greater recognition, alongside practical support such as mentoring and training, could help more founders turn early-stage businesses into sustainable long-term ventures. For aspiring entrepreneurs, her advice is straightforward: start doing the work rather than overthinking the theory. Business plans and networking conversations can be useful, but revenue and real customers ultimately matter most. Samantha’s own experience of bootstrapping the business — growing it step by step without major outside investment — demonstrates that determination, learning and persistence can turn a modest idea into a thriving enterprise. Episode three of three More information on Domestic Angels - https://franchise.domestic-angels.com/

    17 min
  3. Why Constant Policy Changes Are Making Britain’s Smallest Employers Think Twice About Hiring

    Mar 12

    Why Constant Policy Changes Are Making Britain’s Smallest Employers Think Twice About Hiring

    In this episode of the Business111 Coffee Pod, the conversation turns to one of the biggest frustrations facing micro and small business owners: policy instability. Samantha Acton, founder of Domestic Angels, explains why constant legislative change creates uncertainty that many small businesses simply don’t have the time or capacity to absorb. Running a micro business often means wearing every hat — HR, operations, marketing, finance and customer service — often while juggling family responsibilities and the realities of day-to-day trading. Samantha describes how policy shifts can feel relentless, with new rules arriving just as businesses have finally adjusted to the last set of changes. For larger companies with compliance teams this may be manageable, but for a small employer it can mean late nights, extra costs and a great deal of anxiety. The discussion highlights how multiple regulatory changes are arriving at the same time for many businesses. From the Employment Rights Act and increases to minimum and living wages, to the rollout of Making Tax Digital for those earning over £50,000, many small employers are facing what Samantha describes as a “policy pile-up”. While each reform may have merit individually, the combined impact can be overwhelming when implemented simultaneously. One consequence, Samantha argues, is that business owners become more cautious about hiring. When margins are tight and compliance costs rise, the safest choice is often to recruit experienced staff rather than take a chance on newcomers to the workforce. In some cases, businesses avoid employment entirely by turning to the growing “fractional” economy — hiring independent specialists on contract rather than taking on permanent employees. The conversation also explores the financial risks attached to employment for very small firms. Sick pay, holiday pay and other statutory responsibilities can place a heavy burden on businesses with only one or two employees. Samantha argues that many policies are well-intentioned but constructed without fully understanding how risk is distributed in micro-businesses, where the owner’s own income often disappears if a member of staff is absent long-term. At its heart, the episode raises a simple question: how can policymakers create stability and balance for the country’s smallest employers? Samantha’s view is clear — micro businesses need more consistent policies, longer lead-in times and, crucially, a genuine seat at the table when legislation affecting them is designed. Without that, the people creating the majority of the UK’s businesses may remain unheard. Episode two of three More information on Domestic Angels - https://franchise.domestic-angels.com/

    10 min
  4. From Kitchen Table to 50 Jobs: The Micro-Business That Beat the Odds

    Mar 12

    From Kitchen Table to 50 Jobs: The Micro-Business That Beat the Odds

    From a blank sheet of paper to a national franchise network — Samantha Acton’s story shows what the UK’s micro-business economy really looks like in practice. In this episode, the founder of Domestic Angels explains how curiosity, persistence and plenty of hard lessons helped her grow from a one-person operation into eight franchises employing around 50 people across the country. Samantha speaks candidly about the toughest part of building a business: employing people for the first time. From learning payroll the old-fashioned way with pencil and paper to navigating HR issues without established processes, she describes the steep learning curve many first-time employers face. Her experience highlights a common reality for micro-business founders — the determination to create jobs often comes long before the systems and guidance needed to manage them. The conversation also tackles a wider issue affecting millions of UK entrepreneurs: the fragmented nature of business support. Samantha argues that the country’s 4.8 million micro-businesses need something simple and practical — a single place where employers can access clear, legally correct guidance on hiring, policies, and payroll without paying expensive membership fees or hunting through multiple websites. Drawing on research from the Enterprise Research Centre, the discussion also explores the wider economic and social role of micro-businesses. These small firms create jobs at a disproportionate rate, sustain local economies and provide flexible work for people balancing caring responsibilities or part-time employment. It is a conversation about lived experience — and why the UK’s smallest businesses deserve a much bigger voice in how policy, support and economic planning are shaped. Episode one of three More information on Domestic Angels - https://franchise.domestic-angels.com/

    9 min
  5. The benefits of Making Tax Digital – and where to get the right help

    Feb 26

    The benefits of Making Tax Digital – and where to get the right help

    Making Tax Digital isn’t just about compliance. Done well, it can give small businesses clearer figures, better cashflow planning and fewer nasty tax surprises at year-end. In this final video, Liz and Eriona explain the practical benefits of MTD, the role of software, and how often submissions really take once systems are in place. They also cover where to get reliable help, how to choose the right accountant or software, and what steps you should take now to prepare. If you want to feel more confident, informed and in control before April 2026 or 2027, this video shows you how to take a calm, step-by-step approach.

    12 min
  6. Why small businesses are worried – and what MTD really changes Ep2 of 3

    Feb 26

    Why small businesses are worried – and what MTD really changes Ep2 of 3

    Fear of fines, technology worries and rising costs are making many small and micro businesses anxious about Making Tax Digital. In this video, Liz and Eriona tackle those concerns head on. They look at what businesses are most worried about, whether tax payments really become quarterly, and how much extra work MTD actually creates. Crucially, they also explain why many of these fears are misplaced – and how, set up properly, MTD doesn’t have to be complicated, time-consuming or expensive. If you’re feeling uneasy about getting it wrong, this episode will help put things into perspective.

    12 min
  7. What is Making Tax Digital – and does it apply to you? Ep 1 of 3

    Feb 26

    What is Making Tax Digital – and does it apply to you? Ep 1 of 3

    Making Tax Digital is one of the biggest changes to small business tax reporting in a generation, yet many micro business owners still aren’t sure what it actually means. In this short, plain-English video, Liz Barclay is joined by ACCA-registered accountant Eriona Bajrakurtaj to explain what MTD is, who it applies to, and when you need to act. If you’re a sole trader or landlord wondering whether the £50,000 or £30,000 income thresholds affect you, this is the place to start. No jargon, no panic – just the facts you need to understand what’s coming and whether it affects your business.

    11 min
  8. Episode Two AI without the fear – practical uses for small businesses

    Feb 15

    Episode Two AI without the fear – practical uses for small businesses

    AI without the fear – quick takeaways You’re already using AI. Email filters, spam sorting, sat-nav rerouting — it’s not new.The biggest myth: AI will take your job. Reality: it changes jobs, it doesn’t replace human judgement.Start simple. Open a tool like ChatGPT, ask one question, refine the answer.Confidence matters more than clever tech. Experiment first, subscribe later.Use AI to tackle a real pain point — pricing, quotes, customer emails, admin.Protect sensitive data. Remove customer details before pasting anything in.Look for practical, plain-English support — avoid heavy jargon sessions at the start.Share what works. The best AI communities are open, ego-free and practical.If you ignore it for a year, competitors won’t.Simple message: have a go. Curiosity builds confidence — and confidence builds capability.

    15 min
See All (16)

About

Welcome to the Business 111 Coffee Pod, or tea break if you're not a coffee drinker. It's the podcast where we discuss business issues that are of concern to small and micro business owners, freelancers, and sole traders. And we look for solutions as well as just problems and perhaps the sources of those problems. I'm Liz Barclay. I have run my own business, has been freelance. And for me, the issues around mental health have always been important because there is that feeling as a business owner that you are quite isolated and you don't always know the places to look for help.

Information