Hospitality Matters with Frank

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What do guests expect in 2026? Is AI overhyped? How do you earn more 5 star reviews? Hospitality Matters with Frank tackles the questions hospitality leaders are really asking. In each episode, Frank van den Berg sits down with experts from across the sector for honest conversations about guest experience, operations, technology, and what is actually working on the ground today. — Hospitality Matters with Frank is brought to you by Runnr.ai. Have suggestions for future guests? Get in touch with Frank on LinkedIn.

Episodes

  1. 1H AGO

    How to Automate Pricing Without Losing Control

    Manually setting room prices is time-consuming and leaves revenue on the table, yet many independent hotels are still hesitant to automate it. In this episode, Frank van den Berg chats with Leon Pijpers, CCO of RoomPriceGenie, about how revenue management has changed over the past decade and how hotels of all sizes can introduce dynamic pricing while staying fully in control of their pricing strategy. Having worked with hundreds of independent hotels, Leon shares practical tips on how hotels can choose the right tools for their specific needs and explains why there is no one size fits all solution. If you want to continue the conversation, connect with Frank and Leon on LinkedIn: Frank van den Berg Leon Pijpers

    22 min

  2. FEB 4

    Why AI Is the Key to More Human Hospitality

    Hotels have invested heavily in technology in recent years, yet many guest experiences still feel slow, awkward, and impersonal. In this episode, Frank van den Berg sits down with Matthijs Welle, CEO of Mews, to talk about where many hotels go wrong and how technology can be used to deliver more human-centric experiences, while freeing up time for staff to spend with guests. After spending almost a decade working in Hilton hotels, Matthijs knows first-hand the operational challenges hotel teams face. Combined with his experience building Mews since 2013, he has a true understanding of what it really takes to implement new technology in hospitality. If you want to continue the conversation, connect with Frank and Matthijs on LinkedIn: Frank van den Berg Matthijs Welle

    18 min

  3. JAN 21

    Taking a Guest-First Approach to Front Office Operations

    Guest expectations are changing fast. What does that mean for accommodation providers, and how can teams meet those expectations without putting extra pressure on front office staff or hiring more people? In this episode, Frank van den Berg sits down with Michiel de Vor to talk about how guest expectations have changed, why he founded Runnr.ai, and the importance of taking a guest-first approach to front office operations. With more than a decade of experience working with accommodation providers, including time at Booking.com and Briq Bookings, Michiel shares what he has seen at scale and the challenges teams face when trying to deliver timely, personalised guest communication. If you want to continue the conversation, connect with Frank and Michiel on LinkedIn: Frank van den Berg Michiel de Vor

    17 min
  • 3 Episodes

About

What do guests expect in 2026? Is AI overhyped? How do you earn more 5 star reviews? Hospitality Matters with Frank tackles the questions hospitality leaders are really asking. In each episode, Frank van den Berg sits down with experts from across the sector for honest conversations about guest experience, operations, technology, and what is actually working on the ground today. — Hospitality Matters with Frank is brought to you by Runnr.ai. Have suggestions for future guests? Get in touch with Frank on LinkedIn.

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