The GrowthPro Edge

The GrowthPro Group
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Are you ready to GROW? Welcome to The GrowthPro Edge, the podcast dedicated to helping leaders, sales professionals, and service teams sharpen their competitive advantage. Whether you're looking to scale your business, develop a high-performing team, or level up your personal leadership, we bring you the real-world stories and proven strategies you need to succeed. Hosted by The GrowthPro Group, each episode delivers the actionable tools required to grow smarter and lead better. Stop settling for average. Find your edge and accelerate your growth.

  1. 2d ago

    Stop Letting Your Snack Monkey Lead | The GrowthPro Edge

    What if the biggest obstacle to your growth isn't a lack of knowledge, but the little voice that convinces you to take the easier path? Denise Killian talks with Matt White, author of The Snack Monkey: How to Stop Eating a Whole Packet, about why intelligent people make irrational decisions, even when they know better. From procrastination and missed follow-ups to difficult conversations and leadership challenges, Matt shares how awareness, better habits, and small environmental changes can help you make better decisions and create lasting change. What They'll Learn Why the "Snack Monkey" overrides logic and leads to procrastination, poor decisions, and the "forget it" button How to recognize triggers, change your environment, and build habits that make better choices easier Why action creates motivation and how leaders can improve accountability by leading themselves first Connect with Matt on LinkedIn: linkedin.com/in/mcfwhite Find your next edge at TheGrowthProGroup.com

    Stop Letting Your Snack Monkey Lead | The GrowthPro Edge

  2. Oct 22

    Turning Difficult Customers Into Advocates | The GrowthPro Edge

    What if your most difficult customer could become your biggest advocate?   In this episode of The GrowthPro Edge, Denise Killian talks with Nate Murray, author of How to Deal with a S****y Customer, about handling difficult customers, empowering frontline employees, and turning complaints into opportunities to build loyalty. Learn why training your team to navigate tough conversations can protect your culture, improve customer experiences, and bring people back.   What They'll Learn   • How to de-escalate difficult situations and solve problems without giving away the store • How to empower frontline employees to handle complaints with confidence and respect • When to resolve a situation, escalate it, or let a customer go   Find your next edge at GrowthProGroup.com   Listen to the podcast: https://thegrowthprogroup.com/the-growthpro-edge-podcast/

    Turning Difficult Customers Into Advocates | The GrowthPro Edge

  3. Oct 15

    Crisis Communication: Building Trust Before It's Tested | The GrowthPro Edge

    When a crisis hits, how you communicate can determine whether people trust you, or never trust you again.   Communication strategist Julie Smith joins Denise Killian to share lessons from years of navigating public crises, reputational challenges, and high-pressure situations across government and business. From preparing for the unexpected to communicating difficult decisions, Julie explains why crisis management starts long before something goes wrong.   What You'll Learn   • How to communicate quickly and accurately when you don't have all the answers. • Why trust is built through consistent actions, transparent communication, and empowering frontline employees. • How to turn strategic plans and organizational values into everyday behaviors that strengthen teams and build credibility.   Find your next edge at GrowthProGroup.com

    Crisis Communication: Building Trust Before It's Tested | The GrowthPro Edge

  4. Oct 6

    AI, Sales & the Human Connection | The GrowthPro Edge

    The GrowthPro Edge

    AI, Sales & the Human Connection | The GrowthPro Edge

  5. Oct 1

    Close the Ownership Gap | The GrowthPro Edge

    When everyone is responsible, sometimes no one is responsible, and that's where leads, customers, and opportunities fall through the cracks. Denise Killian talks with Antoine Campbell, founder of CEO 929 Business Solutions, about closing the ownership gap through clearer accountability, better handoffs, documented processes, and smarter use of CRM, automation, and AI.  What They'll Learn: How to identify where ownership breaks down between people, departments, and processes Why documenting repeatable processes can solve problems that leaders mistakenly blame on employees How to use CRM, automation, and AI to reinforce accountability rather than hide broken processes Find your next edge at TheGrowthProGroup.com

    Close the Ownership Gap | The GrowthPro Edge

  6. Sep 24

    Gen Z at Work: Lead the Person, Not the Label | The GrowthPro Edge

    Gen Z isn't lazy, they're changing what employees expect from work, leadership, communication, and growth.   In this peer conversation, leaders from Gen X, Millennials, and Gen Z break down the misconceptions surrounding today's youngest major workforce generation. From communication preferences and technology to feedback, autonomy, mental health, training, and employee retention, the panel explores what managers can do differently to get the best from a multigenerational team.   What They'll Learn: Why asking "why" can signal engagement, not entitlement How to adapt communication, training, feedback, and leadership across generations Why empowering employees and avoiding assumptions can strengthen engagement and retention Find your next edge at GrowthProGroup.com

    Gen Z at Work: Lead the Person, Not the Label | The GrowthPro Edge

  7. Sep 14

    Your Q4 Marketing Starts Now | The GrowthPro Edge

    In this episode of The GrowthPro Edge, Denise Killian talks with Vivian Conterio about how FECs can maximize Q4 through strategic planning, holiday group events, promotions, gift cards, and a fully aligned team.   What You'll Learn: How to use a 30-60-90 day marketing cycle to plan and execute Q4 promotions Why training your entire team is critical to turning marketing into sales How holiday events, gift cards, memberships, and value-added promotions can drive Q4 revenue Find your next edge at TheGrowthProGroup.com

    Your Q4 Marketing Starts Now | The GrowthPro Edge

  8. Sep 10

    Invest in Your People | The GrowthPro Edge

    What's the highest-ROI investment you can make in your FEC? According to Amber Lambert of Betson, it's not a new attraction. It's not the latest game. It's your people. In this week's Think Tank Thursday, Denise Killian sits down with Amber — who has owned and operated her own family entertainment center, worked in corporate FEC management, and now helps operators grow their business through Betson — to talk about why training has to be a culture, not a calendar item. They cover the full arc: from what a first week of onboarding should actually look like, to why the buddy system works better than any employee handbook, to how cross-training and recognition keep your best people from walking out the door. Amber also gets real about safety — the stuff most operators think they've covered but haven't practiced nearly enough. Key Takeaways: Training is your best ROI. More than any game or attraction you can buy. Amber guarantees it — and she sells games for a living. A buddy system in the first 6-12 weeks sets new hires up to succeed and strengthens your veteran employees at the same time. Cross-training creates a path forward. Nobody stays at a job where there's no room to grow. Safety training isn't a fire drill you do once. It has to be practiced until it's second nature — before the moment your team needs it. Monthly team training meetings don't have to be a burden. Make them fun, make them required, and let your team take turns leading them. Ready to grow your team, your business, or yourself? Visit thegrowthprogroup.com and set up a free growth call with one of our coaches.

    Invest in Your People | The GrowthPro Edge
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About

Are you ready to GROW? Welcome to The GrowthPro Edge, the podcast dedicated to helping leaders, sales professionals, and service teams sharpen their competitive advantage. Whether you're looking to scale your business, develop a high-performing team, or level up your personal leadership, we bring you the real-world stories and proven strategies you need to succeed. Hosted by The GrowthPro Group, each episode delivers the actionable tools required to grow smarter and lead better. Stop settling for average. Find your edge and accelerate your growth.

Information

  • Creator
    The GrowthPro Group
  • Years Active
    2026
  • Episodes
    37
  • Rating
    Explicit
  • Copyright
    © 2026 The GrowthPro Group
  • Show Website
    The GrowthPro Edge