Infosys Knowledge Institute

Infosys Knowledge Institute

The Infosys Knowledge Institute interviews industry experts about business trends, concepts and insights.

  1. May 21

    The AI 10 Commandments: Jamie Metzl on Humanized AI

    Jamie Metzl explores how AI can help humanity identify universal principles for the future by drawing from thousands of years of moral and philosophical thought. In this conversation with Jeff Kavanaugh, he discusses co-authoring The AI 10 Commandments with GPT-5, the importance of human-centered AI governance, and why organizations must align technology with values, trust, and human potential. The discussion also examines AI governance, enterprise transformation, and the evolving relationship between humans and intelligent machines.

    20 min

  2. Apr 10

    Will Leach on Mindstates, AI, and the Psychology of Influence

    In a marketing environment defined by content saturation, accelerating AI adoption, and diminishing attention spans, business leaders face growing pressure to make every message count. In this episode of the Infosys Knowledge Institute podcast, Jeff Kavanaugh speaks with Will Leach, founder of Mindstate Group, about how behavioral science is reshaping the way organizations influence customer decisions. Leach explains why traditional approaches centered on brand voice and segmentation fall short, introducing the concept of mindstates to better understand how context, motivation, and psychological triggers shape behavior in real time. He also explores how generative and agentic AI can uncover deeper insights and translate them into action. Ultimately, he argues that competitive advantage will come from aligning marketing with how people actually think and decide, rather than simply producing more content.

    42 min

  3. Feb 26

    Humans in the Loop: Foot Locker’s Approach to Quality, Innovation, and AI

    In this episode of the Infosys Knowledge Institute podcast, Samad Masood speaks with Sunita McCoy, Global Leader for Platform Quality Engineering, Observability, and DevX at Foot Locker. They explore how enterprises can balance innovation and governance, embed quality early in software development, and foster cultures of psychological safety and continuous learning. Sunita shares lessons on leveraging observability and running AI experiments in testing, highlighting the human factor as central to scaling transformation in the AI era.

    20 min

  4. Feb 25

    Scaling Enterprise AI with Agents: Insights from AWS

    In this Infosys Knowledge Institute podcast episode, Chad Watt is joined by Dominic Murphy, GenAI Solution Architect Leader at AWS, and Guruprasad N.V., Head of the Infosys Topaz Center of Excellence. Together, they explore how enterprise organizations are deploying AI agents to drive business value - automating finance operations, accelerating code migration and development, and enhancing customer service. The conversation highlights real-world GenAI use cases, strategies for scaling AI responsibly, and frameworks for aligning AI initiatives with measurable business outcomes. Learn how leading companies are moving beyond pilots to enterprise-wide AI adoption—while managing risks, ensuring compliance, and building data strategies that support AI at scale.

    20 min

  5. Feb 24

    AI in Waste Management: Turning Trash into Data

    In this episode of the Infosys Knowledge Institute podcast, Chad Watt talks with Rebecca McMorris, Senior Director for Strategy, Planning, and Data Services at WM, North America's leading environmental services provider. They explore how WM is advancing AI-powered waste management to improve operational efficiency, reduce environmental impact, and boost the bottom line. From smart bins and AI waste management systems to recycling rate improvements and intelligent collection and disposal strategies, the conversation highlights how data, AI, and generative AI are driving innovation. Discover how WM is using cutting-edge technology to lead the way in waste reduction and reshape the future of sustainable waste services.

    19 min

  6. Feb 17

    Customer Engagement Platform: AI, Data, and SAP Emarsys for CMOs

    In this episode of the Infosys Knowledge Institute Podcast, Chad Watt speaks with Joanna Milliken, CEO of SAP Emarsys, about how SAP’s omnichannel customer engagement platform is transforming the future of marketing. Joanna shares insights from her career at the intersection of marketing and technology, illustrating how SAP Emarsys empowers marketers through advanced Marketing Automation and real-time personalization. The conversation delves into how the platform connects customer data platforms and back-office systems to deliver unified, impactful experiences. Joanna also explores the role of generative and agentic AI in scaling smarter campaigns, touches on the ethical implications of AI, and highlights innovations in customer engagement platforms. With actionable insights for today’s CMOs, this episode is a must-listen for leaders aiming to drive growth with SAP technologies.

    17 min

  7. Feb 13

    Jamie Metzl’s Superconvergence: The Intersection of AI, Biotech, and Innovation

    In this episode, Jeff Kavanaugh, Global Head of the Infosys Knowledge Institute, interviews Jamie Metzl, futurist, geopolitical expert, and author of Superconvergence. Metzl explores how the rapid convergence of AI, genetics, and biotech is transforming industries, creating both immense opportunities and existential risks. He emphasizes the need for governance, human-AI collaboration, and value-driven leadership to harness these technologies for the benefit of society. The discussion highlights how businesses must adapt or risk obsolescence, particularly in healthcare, life sciences, and materials science. To learn more, listen to the full episode and explore Superconvergence for deeper insights.

    39 min

  8. Feb 9

    David Bahnsen on Debt, AI, and What Actually Creates Value

    In a moment defined by record debt levels, persistent inflation pressures, and accelerating AI disruption, business leaders face mixed signals and growing uncertainty about what truly drives long-term value. In this episode of the Infosys Knowledge Institute podcast, Jeff Kavanaugh speaks with David Bahnsen, founder and Chief Investment Officer of The Bahnsen Group, about how executives can cut through the noise by grounding strategy in economic fundamentals, disciplined capital allocation, and a human-centered understanding of markets. Bahnsen explores why inflation is often misunderstood and how AI is both transformative and overhyped. He also explains why short-term thinking undermines resilience, arguing that sustainable growth depends on principled leadership, accountability, and a clear focus on serving human needs rather than chasing headlines.

    35 min
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The Infosys Knowledge Institute interviews industry experts about business trends, concepts and insights.

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  • Creator
    Infosys Knowledge Institute
  • Years Active
    2K
  • Episodes
    13
  • Rating
    Clean
  • Copyright
    © 2026 Infosys Knowledge Institute
  • Show Website
    Infosys Knowledge Institute